Boost your Zimbra Collaboration Server ZIMBRA OPEN … · 8 Zimbra Collaboration delivers your Mailbox, Contacts, Calendar, Tasks, Files and much more on any device: Smartphone, Tablet

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ZIMBRA OPEN SOURCE SUPPORT & ZIMBRA SUITE PLUS

Boost your Zimbra Collaboration Server

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TODAY’S DISCUSSION

Who is Zimbra/Synacor

Zimbra Suite Plus

Zimbra Open Source Support

Licensing and Pricing

Zimbra Suite Plus and Network Edition

• A depth look between editions

• Zimbra C.A.R.E.S.

• Feature Comparison End-user/Administrator

• High level differentiators Standard/Professional

• Decision workflow

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WHO IS ZIMBRA / SYNACOR?

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Managed Start Experiences

/ Portal Platform

Email / Messaging Software;

Identity Management

Platform

End-to-End TVE & OTT

Video Solutions

Advertising and

Search Monetization

SYNACOR AT-A-GLANCE

NASDAQ: SYNC

• White-label tech development, multiplatform services, and revenue partner.

• Empowering our global customers to deliver curated and personalized media to engage millions of consumers

worldwide

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WHO IS ZIMBRA?

+400 Employees

+540 Service Providers

+1500 Partners

+490 Million Mailboxes

+140 Countries

Leading provider of open source email collaboration software in the world

Serving governments, service providers, educational institutions and small/medium enterprises

Providing email, contacts, calendar, tasks, briefcase and chat

Contains proprietary and confidential information owned by Synacor, Inc. © / 2016 Synacor, Inc.

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Partner Defined Offerings

PRODUCT HIGHLIGHTS

ZIMBRA ECOSYSTEM

Extensible

• Full APIs plus Zimlets

• Line of Business Applications

Integrations

• Chat, Video Conferencing – Zimbra Talk

• Unified Communications – Cisco, Mitel

• Office Suite – Think Free, Collabora

• Cloud Storage – Dropbox, OwnCloud, NextCloud

• Salesforce, Webex

Zimbra & OEM Integrations

Partner Built Integrations

Partner Extensions


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ZIMBRA SUITE PLUS

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Zimbra Collaboration delivers your Mailbox, Contacts, Calendar, Tasks, Files and much more on any

device: Smartphone, Tablet or iPad and Desktop or Laptop Computer running Windows, Linux or OS

X.

OVERVIEW

ZIMBRA COLLABORATION

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A Zimbra “Extension”, natively integrated

in Zimbra's core and UI.

Runs on Zimbra Open Source Edition,

Network Edition Standard and

Network Edition Pro versions 8.6 and higher.

No middleware, third party UIs

or additional servers needed.

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Featuring a cutting-edge, real-time engine, it takes care of backing up every single

item and event on your server with split-second precision. It is specifically

designed to avoid any data loss by using atomic and ever-consistent algorithms,

while still saving disk space thanks to an intelligent deduplication and

compression system.

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Realtime Backup: new items and changes

are backed up in realtime: no scheduling

and no data loss.

Six restore modes: from a single item

to Disaster Recovery, no downtime ever.

Cross-platform: data can be restored on any

server regardless of the OS, Architecture

and Zimbra version of the source.

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Optimized storage: backup data takes roughly

the 50% of the nominal total quota

of the mailboxes.

Always Consistent: backup data can be copied

or synchronized to a secondary location live

to ensure the data's safety.

Durable: crashes and failures won't affect

the backup data thanks to error-proof

write algorithms.

Fast Incident Response: in case of a disaster,

users can receive and send emails in a few

minutes while items are being restored.

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Grant Delegated Admin rights to users on your server so they can perform user

management tasks, such as setting quotas, modifying COS variables and setting

user limits for your domains. This means you can administer multi-tenant

environments in a more efficient and secure manner.

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Easy to use: manage your Delegated Admins,

Domain Limits and Admin Logs

from an easy to use GUI.

Log Browser: keep an eye on your admin's

activity straight from the Zimbra Admin

Console.

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Domain Limits: apply COS, Quota, and Mailbox number limits to any domain.

Low resource impact: all of the module's settings are saved

in a dedicated high-performance distributed configuration manager

and don't add more load on LDAP.

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HSM allows you to manage multiple volumes and HSM policies through the

Zimbra Suite Plus Administration Zimlet. This Zimlet is completely integrated in

your Zimbra Administration Console, giving you the tools to organize and

manage your storage effectively.

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S3 compatibility: store secondary volumes on Amazon S3

or on S3-compliant storage solutions.

Optimized storage: save up to 50% of disk space

Reorganise Volumes: move your volumes between storage devices to consolidate your

infrastructure or to facilitate maintenance and upgrades.

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Volume Deduplication: deduplicate any volume, even pre-

existing ones, to save further disk space and improve

performances.

Attachment indexing: include the contents of over 50

attachment types in your Webclient searches through a flexible

indexing engine.

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Zimbra Mobile Plus allows your users to synchronize their Zimbra mailbox with

their mobile devices through the industry standard Exchange ActiveSync protocol,

natively supported by the vast majority of mobile devices. Whether it is a mobile

phone or a tablet, corporate or BYOD, your data will always be at your fingertips,

without any middle-ware or dedicated client.

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Shared Items Sync: all shared folders can be

selectively synchronized to mobile devices.

Mobile Password: set dedicated passwords

for mobile use, untied to the mailbox' ones.

Easy device management: all connected devices are listed

in a handy interface giving you full control.

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Protocol filtering: restrict the protocol

version available to your devices

for maximum compatibility.

Field testing: all of the major brands and

devices are tested and several workarounds

have been implemented to solve client issues.

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ZIMBRA OPEN SOURCE SUPPORT

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Zimbra OSE Server was

installed by other person, or

contractor, who you don’t work

with anymore

Your IT Department followed

some guides, or videos about

how to install Zimbra OSE

Your Company requires to

have vendor Support for all

mission critical applications,

like Email

Your Company is running and

old and insecure Zimbra

version as you don’t know

how to upgrade


Does this sound familiar?

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1.- When a Zimbra issue

happens, expend hours and

hours digging on the Wiki and

around Internet

2.- If the search was not

successful, then the Zimbra

Forums are the best place to

open a question

3.- The Zimbra IRC channel

on freenode.net is great to ask

a question for the usual 100

people online

4.- After all this, sometimes

unlucky search, the Zimbra

Server might had been

stopped hours or even days


Does this sound familiar?

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LICENSING AND PRICING

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Price Priced per Open Source

Edition or Network Edition Mailbox

Minimum Minimum purchase is 25

Mailboxes

Subscription 12 months or 24 months

support subscription

Licensed Mailboxes The number of licensed

Mailboxes is the same for all modules acquired, and should be equal or higher

than the total ZCS

License File Zimbra Suite Plus accepts

a Single license file

Subscription

License Open Source Support and Zimbra Suite Plus provide

subscription license

(no perpetual license)

LICENSE GUIDE – OSE SUPPORT & ZIMBRA SUITE PLUS

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ZSP requires a License for Trial Mode.

All the available modules will be activated for a 30-day

period, with some limitations.

• Backup+: When running in Trial Mode, you will not

be able to import data exported more than 30 days

from the current date.

• Mobile+: No limitations

• Admin+: No limitations

• HSM+: No limitations

TRIAL MODE

Note: Zimbra Backup+ limitation is affected by the timestamp of

the export, NOT by the timestamp of the items. You will be able

to import all items regardless of their date as long as those

have been exported less than 30 days ago.

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In order to avoid service outages in emergency

situations, a 5% "Grace Limit" has been included in

ZSP.

This means that upon reaching the maximum number

of mailboxes allowed by your license you will still be

able to use all licensed modules but said modules will

be disabled when the allowed number of mailboxes is

exceeded by 5% (max. 20 additional accounts).

GRACE LIMIT

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LICENSE ACTIVATION

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When the Zimbra Suite Plus License, either trial or

purchased, expires, all Zimbra Suite Plus modules will

stop working until a valid license is uploaded.

A reminder about the expiration date will be send

weeks before to the predefined email address:

LICENSE EXPIRATION

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ZIMBRA SUITE PLUS AND ZIMBRA NETWORK EDITION

HEAD TO HEAD

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ZIMBRA C.A.R.E.S

Cost

a scalable, enterprise-

class email collaboration

environment at the lowest

TCO in the business.

Adaptable

a choice of deploying

email collaboration in

their data center or to

consume email as a

could-base service.

Reliable

more than 500 million

people across multiple

sectors trust Zimbra for

their messaging and

collaboration needs.

Extensible

an open API to tightly

integrate Zimbra into

their IT infrastructure

and line-of-business

applications.

Secure

visibility to its source

code, enabling

customers to perform

their own security,

privacy and compliance

audits.

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ZIMBRA SUITE PLUS AND NETWORK EDITION

A DEPTH LOOK BETWEEN EDITIONS


Zimbra NE Professional

Zimbra NE Standard

Zimbra Open Source

• Unified Communications

• Zimbra Mobile Active Sync and MDM

• Zimbra Connector for Outlook

• EWS (Outlook for Mac) *

• Archiving and Discovery

• Litigation Hold

• 8x5 Zimbra Support or 24x7*

• MS Exchange/AD Interoperability

• Backup and HSM

• Delegated Admin

• S/MIME

• Two factor authentication

• 8x5 Zimbra Support or 24x7*

• Email/Contacts/Calendar

• POP/IMAP

• Community Forums

• Support (Additional Support through Authorized Partners, Next Business Day)

* Needs to be purchased independently

Bu

sin

es

s

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EVERYTHING IS ABOUT AVAILABILITY AND SUPPORT

Customers and Partners: Channel & Direct

Partner L1/L2

Support Front-line

Support

Research

Support

Partner

Services

Professional

Services Training

Certified Training

Partners

Escalation Support Dev Support Project

Management

TECHNICAL SUPPORT WW SOLUTIONS

CDP/Engineering Development

Services

Executive Management

L5

L4

L3

L2

L1

Zimbra Open Source Support

Upgrade to NE

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ZIMBRA’S SUPPORT OFFERING

Elite Support

Premier Support

Standard Support

Open Source Support

Elite+

Support

1st level provided by Authorized

Partners in Local Language, 2nd &

3rd level support by Zimbra.

Next-business day SLA

1st, 2nd & 3rd level support provided

by Zimbra.

Same business day SLA

1st, 2nd & 3rd level support

provided by Zimbra.

24x7 SLA for Severity 1 issues

Premier Support plus a suite of

packaged services

Dedicated Technical Account Mgr.

Elite Support + Source Code Access

& Support

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EVERYTHING IS ABOUT AVAILABILITY AND SUPPORT

Initial Response Target Times

The Initial Response Time is a target response time goal for the first response from the

Zimbra team – this would not include the auto-response that comes from the case

ticketing system. The response targets are measured on the initial response after the

Service Request has been opened via a Service Request case or telephone call.

Severity

Level

Trial ZOSS Standard Premier Elite Elite+

Severity-1 Not Available Next Business

Day

2 Business

Hours

30 minutes

(24x7)

15 minutes

(24x7)

15 minutes

(24x7)


Day

4 Business

Hours

2 Business

Hours

1 Business

Hours

1 Business

Hours


Day

8 Business

Hours

4 Business

Hours

2 Business

Hours

2 Business

Hours

Severity-4 8 Business

Hours

Next Business

Day

8 Business

Hours

8 Business

Hours

4 Business

Hours

4 Business

Hours

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ZIMBRA SUITE PLUS VS. NETWORK EDITION

SECURITY & COMPLIANCE

NE Pro NE Standard OSE

S/MIME (Digital sign. and encryption) ⬤ ⬤

Smartcard & Common Access Card ⬤ ⬤

Two Factor Authentication (2FA) ⬤ ⬤

Archiving & Discovery ⬤

Legal Hold ⬤

Future Security Integrations ⬤ ⬤

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ZIMBRA SUITE PLUS VS. NETWORK EDITION

INTEGRATION

NE Pro NE Standard OSE

Chat ⬤ ⬤

Zimbra Talk (multi-user text, voice & video chat) $ $

Push Email for Mobile Devices (ActiveSync) ⬤

Outlook Connector (MAPI) ⬤

Outlook for Mac (EWS) $ $

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ZIMBRA SUITE PLUS

EXTENDING THE FEATURES OF OSE AND NE W/ ZIMBRA SUITE PLUS

NE Pro NE

Standard

OSE

Mobile+

OSE

Backup+

OSE

Admin+

OSE

HSM+

OSE

Bundle

Push Mail (ActiveSync) ⬤ ⬤ ⬤ ⬤

Backup and Restore ⬤ ⬤ ⬤ ⬤

Delegate Domain Administration ⬤ ⬤ ⬤

Hierarchical Storage

Management ⬤ ⬤ ⬤

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FLEXIBILITY FOR YOUR EMAIL AND COLLABORATION PLATFORM

Zimbra

Open Source

Edition

OSE SUPPORT

OSE SUPPORT

Zimbra

Open Source

Edition

NE SUPPORT

Zimbra

Network

Edition STD

NE SUPPORT

Zimbra

Network

Edition PRO

SMB 25 users

$9 user/year

SMB 500 users

$12.10 user/year

LARGE 1,000 users

$12.32 user/year

ISP/ENTERPRISE 5,000 users

$16.56 user/year

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• Zimbra Suite Plus and Open Source Support are the perfect match for the OSE

Customers who wants to protect their Zimbra installations, or give to their IT

Department; Official Tools for Backup and Restore, or the ability to Sync Mobile

Devices, manage the Storage Volumes, or even use HSM in Amazon S3.

• By having Open Source Support, the IT Department in charge of the Zimbra

Infrastructure has now a Ticketing System, Email or Phone to be used when the

Zimbra Platform may encounter some issues, improving the SLA times, and

delivering more reliable services to the Company or sometimes Customers if they

have multi-tenant environment.

• The price for Open Source Support is $9

• The price for Open Source Support, plus Admin+, HSM+ and Mobile+ is $7.03, but

we strongly recommend the Backup+ module, which brings the security and

resilience of Backups to the Customer Infrastructure. ZSP+OSE Support is $12.10


FLEXIBILITY FOR YOUR EMAIL AND COLLABORATION PLATFORM

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Open Source Edition (OSE)

“GOOD-ENOUGH” SALES PLAY – GETTING TO THE RIGHT FIT Establish *B.A.N.T.

(Prerequisite: Zimbra Support)

Need: 24×7 Phone Support for Sev-1s or

Perpetual License?

Need: Mobile Push Mail (ActiveSync)?

Need: Mail Archiving & Discovery and/or Microsoft Outlook Connector (MAPI)?

Need: 2FA, Chat (IM), Microsoft Outlook for

Mac (EWS), Smartcard &

Common Access Card, S/MIME Digital

Signatures and Encryption and/or

White Label? Need: Hierarchical

Storage Management and/or Real-time

Backup & Restore?

Propose Professional Edition (PE)

Propose Standard Edition (SE) with

Mobile+

Propose Standard Edition (SE)

Propose OSE with ZSP Bundle

Propose OSE with Backup+ & Mobile+

Propose OSE with Backup+

Network Edition (NE)

Need: Mobile Push Mail (ActiveSync)?

No

No

No

No No

No

Yes

Yes Yes

Yes

Yes

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QUESTIONS

Documents

Boost your Zimbra Collaboration Server ZIMBRA OPEN … · 8 Zimbra Collaboration delivers your Mailbox, Contacts, Calendar, Tasks, Files and much more on any device: Smartphone, Tablet