Boost Online Revenues with a Personalized Customer Shopping Experience

nanoRep - the leader in customer experience solutions

nanoRep increases customer engagement on e-commerce websites resulting in a better customer experience, higher satisfaction rate and increased online sales. Customer intelligence is provided throughout the process, so you can make customer-driven decisions that further increase online conversion and sales.

Automatically replies to repetitive client inquiries anywhere on your site and across multiple channels (web, mobile, Facebook).

Escalates high-value questions that indicate a stronger buying intent to your agents (chat, call center, email, etc).

Offers personalized customer experiencewith coupons, rewards and promotions based on visitors’ behavior & specific questions.

Delivers comprehensive, contextual answers with links, pictures and relevant call-to-action buttons.

Gathers visitors' contact information and interests for personalized marketing campaigns.

Improves customer satisfaction by providing real-time support and generating dynamic FAQs per product.

Increase online salesInclude product suggestions with relevant action buttons

nanoRep » @ sales@nanoRep.com www.nanoRep.com 1-800-590-9839

Leverage customer intelligence to drive effective decision making

nanoRep helps marketing and support teams gain better customer intelligence through nanoRep's

analytics. nanoRep’s back-end system offers detailed reports on trends and conversion rates, questions history

and more. Learn and analyze how clients interact with your site, what questions they are asking, how they phrase

their questions, and how clients’ questions are trending over time, so you can make customer-driven decisions.

Generate revenues from your customer Support

nanoRep comes with a powerful ticketing system and a self-learning knowledge base that is tailored for online

trading platforms. A patented multi-dimension NLP (Natural Language Processing) technology powers the knowl-

edge base and allows visitors to ask free-form questions and get accurate answers. First-time questions that don’t

have answers in the knowledge base will be transferred to an enterprise-level ticketing system to be handled

promptly by an agent. In addition, business rules define different escalation procedures – high value inquiries (have

a higher likelihood of generating revenues) receive the attention of a chat or call center agent. nanoRep’s turn-key

solution reduces support costs and increases agent productivity.

Increase Conversion & Productivity with Powerful Integrations

nanoRep’s integration with LivePerson enhances the quality of chat sessions, and improves chat agent productivity. nanoRep answers all repeated questions in real-time prior to chat and only “high-value” questions are automatically escalated to the appropriate chat agent.

The integration with Magento brings customers' purchasing history to nanoRep's ticketing system. Agents get a 360 degree view of customers' activity before working on cases. In addition, implementing call-to-action buttons within answers lifts online conversion and drives visitors to the shopping cart faster.

Google Analytics - nanoRep allows you to track your visitors’ behavior and activity using the Google Analytics platform. You can easily analyze how customers interact with your site, what questions were asked, and what’s the effect on your conversion rate.

nanoRep » @ sales@nanoRep.com www.nanoRep.com 1-800-590-9839

What results should i expect?

“Thanks to nanoRep, we raised conversion rate by 8% - 10% within two months. Existingcustomers are converted into repeat customers.”

Chris Hachey,Director of e-commerce PODS.com

We have a set of insights now, that for 12 years I have searched for, and no one other than nanoRep has given this to us.”

Paul Hopkins, Head of Customer ExperienceThomas Cook