Mercedes-Benz of GainesvillePreferred Maintenance Guide

1.352.642.19001.866.832.0622

$500 GIFTTOAPPLY TOWARDSANY FUTURE

VEHICLE PURCHASEATMERCEDES-BENZ OF GAINESVILLE

Mercedes-Benz of Gainesville4000 North Main StreetGainesville, FL 32609

1.352.642.19001.866.832.0622

www.mercedesbenzofgainesville.com24 Hour Roadside Assistance(800) FOR MERCEDES

Manufacturer suggested ScheduledMaintenance is critically important to maintain the performance and value ofyour vehicle. To prove the point, we arewilling to give you a trade-in discount on your next vehicle, new or used,purchased fromus.YOUHAVEEARNEDIT.Wearenot onlygrateful for theopportunity to serviceyour vehicleand for your repeat vehicle purchase but also to resell yourwell kept trade in.ASK forDETAILS! Not compatiblewithanyMERCEDES-BENZOFGAINESVILLEadvertisedspecial.Toredeem, thiscouponmustbepresentedat timeofpurchase.Maintenanceandvehiclepurchases atMercedes-Benz ofGainesville only.

WHENYOU VISIT US FOR SERVICE .....• your Service Advisor is your Dealer contact• discuss all concerns so they will be properly addressed• discuss your substitute transportation needs, if applicable

... shuttle service

... complimentary pick-up and delivery service

... complimentary loaner vehicle service

... rental vehicles available• discuss manufacturer warranty terms, if applicable• discuss extented service agreements• discuss payment options, if necessary

... we accept all major credit cards• we update your MB maintenance handbook

Welcome to:Mercedes-Benz ofGainesvilleWelcome to the highest level ofautomotive satisfaction.

Mercedes-Benz of Gainesvilledelivers ownership excellence in allaspects, from the purchase toservice and everything in between.We guarantee an experience youwill love.

As a member of the family, we arecommitted to exceeding allexpectations during your ownershipexperience. Our superior, award-winning staff is always ready tomeet every request with concern,courtesy and professionalism.

Our factory trained technicians arehonored with the opportunity toensure your vehicle is maintained atthe highest level. We have investedin the latest technology to helpensure all maintenance and repairsare completed to the higheststandard should the need arise.

Few things in life come with aguarantee. Mercedes-Benz ofGainesville’s service commitmentis one of them. We hope you willconsider us for all your automotiveneeds.

The Associates ofMercedes-Benz of Gainesville

Why Us?Many advantages for havingyour vehicle serviced atMercedes-Benz of Gainesville:

• STATE-OF-THE-ART FACILITY

• VISIT RESERVATIONS• SERVICE REMINDERS• ALTERNATIVETRANSPORTATIONShuttle serviceLoaner vehiclesPick-up and deliveryRental vehicles

• SERVICE PICK-UPANDDELIVERY

• EXTENDED HOURS• FACTORY TRAININGAdvisorsTechniciansTechnical trainingTechnical publicationsOn-line computer support.

• CUSTOMERWAITINGAREAFree Wi - FiComplimentary snacks & beverages

• WHILE-YOU-WAITSERVICE

• AUTO BUTLER SERVICE

• QUALITY GUARANTEE

WhyScheduledMaintenance?Proper maintenance performed by acertified Mercedes-Benz Technician isnecessary to maintain the performanceand longevity of your vehicle.Our Mercedes-Benz of Gainesvilleservice schedules, outlined in thisbooklet at 5,000 - 10,000 and 20,000mile intervals, are designed to keepyour vehicle in optimal condition. Ourfactory trained Service Advisors ofMercedes-Benz of Gainesville areknowledgeable and ready to councilwith you if you have any questions orconcern regarding your vehicle.Depending on the year and model ofyour Mercedes-Benz, you will follow acertain maintenance schedule. YourMercedes-Benz of Gainesville ServiceAdvisor will discuss the specificmaintenance schedule for your vehicle.Regardless of your maintenanceschedule,• tires should be rotated every 5,000to 6,500 miles,

• coolant should be changed every 3years on certain models and

• fuel systems should be cleanedevery 20,000 to 30,000 miles.

In addition,• fuel filters,• air cleaners and• spark plugs

require periodic replacement.Your Service Advisor will assist youwith additional services that yourvehicle may require. And alsoschedule your next suggestedmaintenance visit at Mercedes-Benzof Gainesville.

Why

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Mercedes-Benz ofGainesville has gone green!During the design and construction ofour new facility we embraced andutilized “green building” techniquesvia design, construction andoperations. The city of Gainesville isknow as Florida’s “Greenest City” sowe consider our application to be veryappropriate.

This means particular attention isgiven to the following highlights:• Sustainable Sites

Bicycle storageChanging roomsLow emitting vehiclesParking spacesRoofing materials

• Water EfficiencyEfficient landscapingWater use reductionsReclaimed water

• Energy &AtmosphereEnergy performanceWaste managementRecycled contentRegional materialsCertified wood

• Indoor Environmental QualityLow-emitting materialsLighting controllabilityDaylight & views

• Innovation & Design ProcessGreen housekeepingDesign educationInnovation of design

Service Waiting Area Every5,000mile

Mainten

ance

Service

5,000 mile service

Service recommended every5,000 miles or 6 months,whichever comes first .....• Check and top off all fluids• Perform complimentary multi-pointvehicle inspection

• Inspect battery and perform loadtest, as necessary

• Inspect and replace wiper blade inserts, asnecessary, at additional charge

• Rotate tires, adjust pressures andcheck for abnormal wear (excludesselected models)

• Wash exterior and vacuum floor boards

Option for the “realSerious Driver” .....• Many owners consider it veryimportant to perform the basicengine oil and filter change serviceat more frequent intervals andperform the 10,000 mile A Serviceevery 5,000 miles.

BG Protection PlanFollow BG shop-recommended serviceintervals to protect your vehicle for itslifetime.To qualify:Initial service(s) must begin within 36,000 miles toreceive 100% coverage. If your vehicle has between36,001 and 75,000 miles on the odometer, you receive50% coverage.BG Protection Plan covers only components serviced by BG Products.Ask your Service Advisor for complete details.

To maintain protection:Service interval: 30,000 milesEngine service interval: 5,000 miles(for vehicles up to 9,500 pounds GVW)

Lifetime protection for your vehicle!• Engine & Fuel:up to $4,000 per service interval!

• Engine:up to $4,000 per service interval!

• Drive Line:up to $4,000 per service interval!

• Brake System:up to $4,000 per service interval!

• Power Steering:up to $4,000 per service interval!

• Cooling System:up to $4,000 per service interval!

• Transmission:up to $2,000 per service interval!

BG On the Road24-Hour Roadside AssistanceUp to $75 per occurrence - 4months or 5,000milesServices Provided:

• Towing Assistance• Jump start assistance• Tire change assistance• Lock-out service assistance• Fuel and fluid delivery

(cost of gas, other fluids or key replacement not included)You do not have to pay the service provider! Availableanywhere in U.S., Canada, or Puerto Rico.

Fuel InductionSystemServiceUsing specialized equipment & BG Products, ourtechnicians will quickly and effectively clean fuelinjectors, intake manifold, ports, intake valves andcombustion chamber, and clean and adjust the throttlebody. This service will restore lost power andperformance and will reduce harmful exhaustemissions.CoolingSystemFluidExchangeFlush cooling system, pressure test, check hoses, capand check connection. Install Cooling SystemCorrosion Control Kit.Power SteeringFluidExchangeOut technicians use a power cleaner to dissolve gumand varnish in your car’s power steering unit. Next wewill flush old, worn-out, contamination fluid andinstall fresh new fluid fortified with special antioxidantand anti-wear ingredients to prevent expensivemechanical failure.BrakeSystemFluidExchangeWhen service is required, our technicians, utilizingstate-of-the-art equipment, will quickly and effectivelyflush all oxidized and corrosive fluid from the entirebrake system.AutomaticTransmissionFluidExchangeUsing the latest state-of-the-art technology, we willinstall a safe and effective cleaner to suspend harmfulvarnish and sludge from the transmission valve body,torque converter, and lines. Install new high-tech fluidwith Conditioner.DriveLineServiceThe BG Drive Line Service guarantees the smooth,quiet operation of axles, transfer cases and gears forfront, rear and all wheel drive vehiclesBattery ServiceWe apply a cleaner & leak detector, inspect terminals& cables & install anticorrosion pads & seal the post,terminal & case.ClimateControlVentilationServiceClimate control ventilation service using an EPAregistered and USDA accepted product to kill mold andfungi on contact.

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A Service• Engine oil and filter change, includesMobil 1 synthetic oil and manufacturerfleece Filter

• Check and top off all fluids• Perform complimentary multi-point vehicleinspection

• Add BG deposit control• Balance four tires• Rotate tires, if applicable, check treadwear, adjust pressure, selected modelsexcluded

• Inspect brake pads for wear and condition,including fluid and lines

• Reset Flex service system counter• Lubrication service - includes hoodhinges, lock cylinders, striker platesand sun roof tracks

• Check engine air filter• Cooling system inspection, includesfluid, hoses and clamps

• Inspect heating and ventilation dust filter,replace, if necessary, at additional charge

• Function checks, warning lamps,headlights, exterior lights, seat belts,windshield wiper and washer

• Inspect and lubricate throttle linkage• AdBlue® evacuate and fill up Blue TECDiesel, at additional charge

$20 Discounton 4 wheel

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B Service• Engine oil and filter change includes Mobil 1synthetic oil and manufacturer fleece Filter

• Check and top off all fluids• Perform complimentary multi-point vehicleinspection

• Replace wiper blades• Add BG deposit control• Balance four tires• Rotate tires, if applicable, check tread wear,adjust pressure, selected models excluded

• Inspect brake pads for wear and condition,including fluid and lines

• Perform BG brake fluid exchange, at additionalcharge

• Reset Flex service system counter• Lubrication service - includes hood hinges,lock cylinders, striker plates and sun roof tracks

• Inspect engine air cleaner, replacement atadditional charge

• Cooling system inspection, includes fluid,hoses and clamps

• Replace heating and ventilation dust filter• Function checks, warning lamps, headlights,exterior lights, seat belts, windshield wiperand washer

• Inspect and lubricate throttle linkage• Inspect front ball joints, check steering play,power steering clutch

• Check axle differential levels (transfer caseas applicable)

• Inspect Poly V-Belt for condition• Inspect starting and charging system,service battery

• Inspect climate control refrigerant• Inspect diesel fuel filter, if applicable• AdBlue® evacuate and fill up Blue TECDiesel, at additional charge

Visit Our Boutiqueand Accessory ShopWhen you own a Mercedes-Benz, youacquire more than just one of the world’sfinest automobiles; you become part of abrand built on a foundation of superiorengineering, unparalleled beauty and anunwavering commitment to automotiveexcellence.

Genuine Mercedes-Benz Accessoriesallow you to define your drivingexperience with the same uncompromisingquality and standards you have come toexpect in your vehicle. From the weekendadventure, extended vacations and yourdaily commute, our accessories aredesigned to give you everything you needfor the way you live your life.

Keep the experience genuine.

10% Discountin our

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WE’RE CONCERNEDABOUTYOUR TIRES!HEREAREA FEW TIPS ON HOWYOU CAN MAINTAINTOP PERFORMANCE OF YOUR TIRES FOR BETTER TIRELIFE;

• Inspect tires for condition• Measure tread depth, when necessary• Check wheel alignment• Check tire pressures• Rotate/Balance tires (every 5,000 miles)

For your safety and piece of mind let us perform these verynecessary on-going services for you.We Know Tires!We are trained to inspect them and perform all necessarymaintenance to assure you get maximum tire life. We performthis inspection service free of charge as part of our Multi - PointComplimentary Inspection service during all service ormaintenance visits to Mercedes .

ROTATEand/orBALANCESERVICEevery 5,000 miles

FOR MAXIMUM TIRE LIFE

$50 off4 WheelAlignmentWith any 4 Tire Purchase

May Not be Combined with any otherMercedes-Benz of Gainesville Offer

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Tire Maintenance and ReplacementSuggestionsPlease review the following tips to assure you attain thebenefits designed into your Mercedes-Benz .... and drivingplease.

Nitrogen Tire FillIncrease your fuel economy, tire life and safety. Have yourtires inflated with Nitrogen - today.

Proper Tire InflationFailure to maintain correct inflation pressures may result inrapid and uneven tire wear, improper handling of vehicle, andexcessive heat build-up, which may result in tire failure. Itsdifficult to tell just by looking at radial tires whether they areunder-inflated.

BalancingAn unbalanced wheel and tire assembly may create anannoying vibration when you drive. We suggest you haveyour tires balanced every 10,000 miles and include in your Aand B Services at Mercedes-Benz of Gainesville.

Tire ReplacementsWe feel tire replacement decisions are critical to yourcontinual vehicle safety and driving pleasure. We offer tirereplacements at Mercedes-Benz of Gainesville. We followthe recommendations supplied by Mercedes-Benz to assurewe suggest the best tire for your age and model vehicle. Werecommend you not utilize after market tires. Our prices arecompetitive and come with our expertize and productknowledge.

Restoring Integrityto the Industry and Your Vehicle

Buchholz guarantees all of their work for as longas you own your car.

Buchholz works directly with your insurancecompany ..... they work for you so you receivethe benefits to which you are entitled to helprestore the integrity, safety and valve of yourvehicle.

Buchholz Paint and Auto Body Shop Offers:• Insurance Claim Work and Mediation• Chief Genesis® Computerized UnibodyCorrection• PPG Global Refinshing System®• AccuDraftTMPaint Booths

2618 N.E. 19th Drivein Gainesville off Waldo Road,

(352) 373-5482www.buchholzpaintnautobody.com

Detail ServicesDeluxeWash• exterior wash• exterior/interior windows• complete interior vacuum• shine tires• clean rimsCompleteExteriorDetail• deluxe wash• full exterior rubber & vinyl treatment• engine cleaned & dressed• exterior paint cleaned and hand waxed• dress tires• clean rimsComplete InteriorDetail• deluxe wash• cleaned & condition all interior vinyl, plastic, & leathersurfaces

• shampoo all upholstery, carpets & floor mats• door jambs treated & cleaned• windows cleanedBumper toBumperCompleteAutoDetail• deluxe wash• complete exterior detail• complete interior detailSpecialty Services• Auto Butler - see next page• odor elimination - interior• paintless dent removal• scratch removal• exterior paint buffingRequest separate Detail Services MenuPlease discuss with your service advisor

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TheBestValue in Paint Protection on theMarket• ProtectYour Investment

As a newvehicle owner youwillwant tomaintain a greatlooking vehicle.However, value robbing exposures areeverywhere and can jeopardize the appearance of your newinvestment.With theAutoButler Premier Paint Protection II system, youcan protect your vehicle’s thin paint finishmuch like a goodsunscreen protects your skin fromdangerous ultraviolet rays.This advanced technology in paint protectionwill also shieldyour vehicle fromelements such as tree sap, bird droppingsand acid rain.

• PremierApplicationProcessTheAutoButler polishingmachine performs this two-stepprocesswith unparalleled quality and consistency every time.Thismachine has over 20,000 soft cloth-like fingers gentlyworking these products onto your vehicle’s paint finish.Step 1:Apolish containing bothwaxes and cleaners is applied tosmooth out and remove contaminants fromyour vehicle’spaint finish.Step 2:Asynthetic cross-linked co-polymer, designed to create along lastingmolecular bond to your paint finish, is appliedto protect and bring out a brilliant shine.

•ValueAddedReapplicationsAutoButlerwill send you reapplication notices inviting you toreturn to your dealership (Mercedes-Benz ofGainesville) every6 months to have your reapplications of the Premier PaintProtection II System.These reapplicationswill ensure yourvehicle is protected and looking its best at all times.AutoButler gives you 3 years of protection against damagingenvironmental hazards such as tree sap, bird droppings, acidrain and the sun’s ultraviolet rays.

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Our Mission .....Provide superior services and products to our customers in every area or ourbusiness.

Engage in the fair management of quality people and provide them withfulfilling career opportunities and high quality of work life through wellnessprograms and other activities which contribute to their health and well-being.

Represent, effectively and fairly, the business for which we have agreed toprovide ..... services and products ..... in our assigned market areas.

Support the communities where we work by being a good corporate citizen.

Our financial Vision .....• We will pursue quality and profitability with the aim to stay in businessgenerationally and provide for our people.

• Scott-McRae Group divisions will be at the top or near the top whenmeasured against appropriate business standards.

Our Core Value Vision .....• TEAMWORK The good of the team comes before the personal comfort oragenda of any team member.

• PERSONAL GROWTH An employee who is working as hard on improvingthemselves as they are on their job.

• ATTENTION TO DETAIL Paying attention to the little things and doingthem right the first time.

• URGENCYWe find reasons to serve others and our customers quickly anddo things now rather than procrastinate.

• INTEGRITY Doing what is right, not what is popular, easy, convenient orcheap, regardless of the cost.

• COMMUNITY Corporately and personally giving back to those lessfortunate with time, treasure and talent.

4000 North Main StreetGainesville, FL 32609

Sales ....... 352•332•7571Mon -Fri 9:00AM to 7:00PMSaturday 9:00AM to 7:00PM

Service .... 352•642•1900Mon -Fri 7:00AM to 7:00PMSaturday 7:30AM to 4:00PM

Parts ....... 352•332•6303Mon -Fri 7:00AM to 7:00PMSaturday 7:30AM to 4:00PM

Toll Free #

(866)832•0622

BOOKLET ISSUED TO:

Date:

Name:

VIN #Good only atMercedes-Benz of Gainesville

All Copyrights are retained by Bob Witham Marketing.No reproduction of any materials is allowed. Reprints may be Ordered.

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