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Booking Confirmation

Created by Lis Vela April 2020

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From BOOK tab.

Note that you might have two

sections, this is because we

are moving our customers in

groups to a new and

improved platform.

If you see these two options

on your drop down, please

check on both to ensure you

don’t miss any transaction

from any of your customers!

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Search criteria will

help narrow the

results. Fastest will

always be to use

the INTTRA ref

number provided

in the INTTRA

email alert.

Enter here the

INTTRA reference

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To select and open the booking click on INTTRA ref number

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You can

choose to

confirm or

decline the

booking

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Please provide all required information

to confirm the booking. The * will

indicate the mandatory fields. You can

add information if available to any of

the bkg confirmation fields.

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Review and

update all

necessary

information

You can also add any

important comments to be

shared with the customer

under the carrier comment

section

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You can go

back to

make

corrections

or confirm

the booking

The system will alert of

any missing not mandatory

but important information

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Once confirmed

the customer will

receive an email

with the

confirmation

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You have the

option to confirm

again if need to

update any

information.

You can

see any

previous

version in

history

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If you

choose to

decline be

as specific

as possible,

for the

customer to

know which

action to

take.

Once a booking is decline it won’t accept any modifications.

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Click on my

booking to

search the

booking of the

new INTTRA

platform

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Look by

INTTRA ref

or narrow

the results

with the

filters at the

left

Click on

any

booking

to see the

details

You can now confirm or decline

the booking.