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Managing Customer Relationships with Business Process Management Technologies Miguel Valdés Faura CEO

Bonita Soft Sugar Crm Con 2010

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Improving your Customer Relationships with Business Process Management technologies

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Page 1: Bonita Soft Sugar Crm Con 2010

Managing Customer Relationships with Business Process Management

Technologies

Miguel Valdés FauraCEO

Page 2: Bonita Soft Sugar Crm Con 2010

2www.bonitasoft.com | Copyright © BonitaSoft S.A.

Processes are everywhere……and fundamental to all types

of organizations– Marketing and Sales– Call Center– Human Resources– Internal policies and

procedures– Communications– R&D– Etc.

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BPM ?Business Process Management is a means to model and automate processes in the way that people actually work day-to-day.

Page 3: Bonita Soft Sugar Crm Con 2010

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3www.bonitasoft.com | Copyright © BonitaSoft S.A.

« 95% of applications world wide could leverage BPM technologies»

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14 avril 2023 4www.bonitasoft.com | © BonitaSoft S.A.

Turning processes into running applications with BPM!

Draw your business logic in a process

Connect your process with your information system

Customize and generate a running application from your process

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BonitaSoft – Our Mission

BonitaSoft is democratizing a fully functional, opensource Business Process Management solution that is:

Easy to use and implementPowerfulCost effective

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6www.bonitasoft.com | Copyright © BonitaSoft S.A.

How did you manage your customer related processes?

Self coded applications or paperwork

+Customer Relationship ManagementSolution

BPM Solution

?

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« Customer-related processes examples includes: sales budget approvals,

campaign execution, lead qualification, lead routing, request for

proposal submissions and sales follow-up»

Page 8: Bonita Soft Sugar Crm Con 2010

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BonitaSoft and SugarCRM

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Design your processes Connect your processes with Sugar Generate your web applications

Manage your processes and applications

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DEMO

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Thanks for your attention…

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