BolleGraaf

“making the most out of waste”

A D V E R T I S E M E N T

1 Bollegraaf

With these systems all kinds of recyclable materi-

als, as well as materials used for generating ener-

gy, can be separated, sorted and further proces-

sed (compacted, for example) in large quantities.

The recycling market is a special market in which

there are frequent developments, some of which

are enforced by the government. Waste is not

simply waste - it is something that can be put

to new uses. Achieving the highest possible level

of sorting is essential and Bollegraaf’s systems

make an important contribution in this area.

Our installations allow tonnes of waste to be

processed into bales of paper and separated

into different types of plastic, cans or other

materials. These in turn form the perfect basis

for manufacturing new products.

Working closely with the market and our custo-

mers has always been one of our key strengths.

We think outside the box and as such help to

ensure that materials are processed efficiently.

Every customer is different and this means that

customisation is required. With the help of our

modular systems we can produce an installation

that is entirely tailored to the customer’s needs.

In doing so we go the extra mile. Our specialists

enthusiastically put their knowledge to use to

design and manufacture perfect systems and

deliver turnkey solutions.

In this magazine you will find out more about

our company, our products and the way we

work. Read on to discover what Bollegraaf

Recycling Machinery has achieved over the last

50 years.

Heiman Bollegraaf

CEO

PublisherPresent Press B.V.Nijverheidsweg 74104 AN CulemborgPostbus 574100 AB CulemborgT +31 345 - 750 200F +31 345 - 750 249E [email protected] www.presentpress.nl

ManagementRob KriegsmanBarry Reede

CoordinationMarlène van den Dungen

Account ManagersMariejanne DegenkampLida Timmer

EditorRenate van Keulen

Graphic design and LayoutEdith Lancée

PhotographyHerman van der Veer

ContituentBollegraaf

CoordinationSimonique Kraandijk

This magazine was made with theco-operation of:Bakker Magnetics b.v.CVB Ecologistics b.v.De Haan Advocaten & notarissenFederatie Nederlandse Oudpapier

IndustrieHummel RecyclingMetaal conserveringPeter Brockskes v.o.f.Parkingware KentekenherkenningSchneider ElectricSepawand B.V.Solar Nederland B.V.Tempo Trommels en RollenVan Dyk Baler / Lubo USAWalter Hunger GMBH & CO. KG

HydraulikzylinderwerkZimmer Staal bvba

CopyrightNo part of this magazine may be pub-lished without the prior written permissionof the publisher. The editor cannot takeresponsibility for any mistakes.

This magazine is printed onenvironment friendly paper

COLOFON

IntroductionBollegraaf Recycling Machinery has been in business for 50 years - a milestone of which

we are justifiably proud. Over this time we have grown from being a baler manufacturer

to a supplier of complete sorting installations for waste paper, household waste and

industrial waste.

>> Read on to discover what BollegraafRecycling Machinery has achieved overthe last 50 years. <<

2 Bollegraaf

Heiman Bollegraaf:

“An anecdote from the early days of the company has always stuck

in my mind. My father, a real self-made man, wanted to sell his first

baler. When he had no luck with ordinary advertisements, he came

up with a cunning plan. He advertised ‘25 balers for hire’ at a very

competitive price. The response was huge. Anyone with a serious

interest was told that unfortunately all balers had already been

hired out, but that there was still one baler available to buy at a

good price. And so the first machine was sold and my father had

some capital to move forward.”

The beginning

Hartog Bollegraaf started operating from this location, while his

brother remained in Emmen. A little over ten years later, in 1961,

the brothers split up their activities. Hartog Bollegraaf changed

direction. He decided to move away from scrap and focus on

building machines: Machinefabriek & Plaatsnijbedrijf H. Bollegraaf

was the result.

The company started building vertical balers equipped with a wood-

en base in the bottom of the filling box or a trolley underneath the

filling box. Sheet metal had to be cut to manufacture these balers,

which led to the purchase of a flame-cutting machine.

This machine was also used to cut sheet iron for third parties,

such as shipyards and engineering factories. Hartog Bollegraaf had

bigger plans, however, and decided to produce conveyor belts as

well. Stackers were also built that were able to load bales onto

trucks. The money that Bollegraaf made from these machines was

constantly re-invested in new developments, such as automatic

balers and sorting systems for waste paper.

Growth

The business was a success. In 1967 Bollegraaf was one of

the first Dutch companies to purchase an optical flame-cutting

machine. This machine was able to follow lines and cut steel

sheets into various shapes. A new hall was constructed at the old

shipyard in Tjamsweer and production of the first automatic baler

followed in 1968. However, the market was not yet ready for these

machines. From 1969 onwards a large number of horizontal balers

were built, so-called SA (semi-automatic) balers, which were later

sold worldwide.

Initially Bollegraaf focused on the Netherlands, but later decided

to expand its activities. In 1972 a sales agent started selling semi-

automatic balers in Germany. One year later another sales agent

was engaged in the UK.

Bollegraaf had marketed automatic balers before, but in 1975 it

seemed that at last the time was right to sell fully automatic

balers equipped with a wire tying machine. Sales increased and in

1980 the facility in Tjamsweer was expanded with new offices, a

new factory and a new canteen. One of the first CNC flame-cutting

machines in the Netherlands was also installed. In 1983 Bollegraaf

purchased a factory on Tweede Industrieweg in Appingedam and

started producing conveyor belts and sorting systems there.

International

The rest of the world was now ready for Bollegraaf’s machines.

In 1984 the company began selling in the United States via a

dealer. This was a major step that still represents an important

landmark for Bollegraaf. Growth continued and in 1987 new

offices were built at the site on Tweede Industrieweg.

After the Second World War, Hartog Bollegraaf and his brother set up a scrap metal company in Emmen. Old ships,

bunkers, military ordnance and other remnants from the war ensured sufficient work for the company. In 1950 the

brothers acquired a shipyard that had gone out of business in Tjamsweer, near Appingedam.


Congratulating Bollegraaf with50 years quality recycling machinery

www.cvbecologistics.com

B

5 Bollegraaf

The existing factory was also expanded. When an adjacent ship-

yard came up for sale, Bollegraaf decided to buy it. This step

marked a significant expansion for the company.

In December 1988 Heiman Bollegraaf, Hartog’s son, took over the

company. Under his leadership Bollegraaf Recycling Machinery

underwent further expansion and its international activities in-

creased. In 1992 Bollegraaf GmbH was founded as a sales and

service office in Germany. This was followed by Bollegraaf UK Ltd.

in 1993, Bollegraaf France Sarl in 1995 and Bollegraaf Ibérica S.L.

in Spain in 1998.

Expansion

In 2000 there was a serious fire in the factory on Tweede

Industrieweg. This resulted in alterations and new construction

work; the production facility was enlarged by 2,500 m2, bringing

the total factory space to 9,000 m2. Another factory was acquired

in Spain for the overhaul of used machines.

Hartog Bollegraaf, the company’s founder, died in 2000. One year

later Bollegraaf celebrated its 40th anniversary. Lubo Screening &

Recycling Systems BV in Veenoord, near Emmen, was acquired

that same year. In 2003 this company relocated to a newly con-

structed factory with offices in Emmen. A further acquisition took

place in 2005. This concerned Constructiebedrijf en Machinefabriek

Bollegraaf BV in Rotterdam, which had been founded by Hartog

Bollegraaf’s brother. The name of this firm was changed to

Bollegraaf Logistic Systems BV.

As time went by Bollegraaf outgrew the office on Tweede

Industrieweg. In 2007 Bollegraaf therefore moved into new,

modern office premises on the site. Two years later a completely

new, state-of-the-art factory was realised where all the preliminary

activities are taken care of for balers, conveyor belts and sorting

systems. Pre-manufacturing takes place by using CNC plasma

flame-cutting machines, a CNC plate bending machine on which

the sheets are fed in and out by a robot, and a complete welding

line with 3 welding robots for the automatic welding of the baler

frames. Today, there are no longer any production facilities in

Tjamsweer.

Bollegraaf Recycling Solutions

In 2009 Bollegraaf Recycling Machinery bv decided to start using

the trade name ‘Bollegraaf Recycling Solutions’. Under this name

Bollegraaf Recycling Machinery bv, Lubo Systems bv and the sales

offices abroad are selling machines worldwide for the recycling

industry, waste paper industry, industrial and household waste

collectors, companies that produce bulky waste and government

authorities. This new trade name proved to be a smart move.

Instead of merely producing machines, the company has increasingly

focused on delivering turnkey solutions that incorporate various

machines.

>> In 2009 Bollegraaf RecyclingMachinery bv decided to start

using the trade name‘Bollegraaf Recycling Solutions’. <<

6 Bollegraaf

Strong company

In addition, the company focuses on the development, production

and supply of complete turnkey sorting installations for recyclable

household and industrial waste, construction and demolition

waste and waste paper. It specialises in custom solutions for the

customer, making as much use as possible of standard and modular

components. Bollegraaf Recycling Machinery has subsidiaries in

Germany, France and the UK that are responsible for the sale

and maintenance of the machines. It also participates in a dealer

organisation in the USA and Canada. In addition, Bollegraaf has

various sales agents and representatives in countries including

Switzerland, Austria, Italy, the Czech Republic, Japan, Israel, Russia,

Poland, Hungary and Australia.

Today, in 2011, Bollegraaf Recycling Machinery bv can confidently claim to be an innovative player on the market.

Bollegraaf Recycling Machinery bv and Lubo Systems bv are involved in the development, production and supply of

fully automatic balers that are able to compact paper, cardboard and plastics, as well as difficult materials to compress

and heavy materials.

Heiman Bollegraaf:

“Our aim is clear: we want to develop sorting systems for

customers that optimise the processing of their waste.

‘Maximum sorting with minimal human intervention’ - that

is what we are striving to achieve. Thanks to our modular

approach and advanced engineering, we are able to adapt

our systems to the demand from customers in various

countries. This is extremely important, as the structure for

collecting waste is different in every country. We are aware

that we play an important role when it comes to advising

customers. However, we also put our knowledge to use in

other ways. We are specialists in waste separation.

I talk to politicians and administrators about this issue on

a regular basis. The ideal solution in my view is an unman-

ned automatic sorting installation with 100% separation of

recyclable materials from single-stream waste, with all recy-

clable waste being collected in a single operation, as is the

case in the USA and UK, for example.

The number of transport runs to collect household waste

is declining sharply. This results in a great deal of cost

savings and is good for the environment. Our sorting

installations are also perfectly able to create neat bales

of recyclable material from single-stream waste.”

Pieter Eenkema van Dijk,

director and founder of Van Dyk Baler Corp.:

“During my studies I conducted market research for Bollegraaf

in the United States. I talked to potential customers and

did research regarding the competition. Hartog and Heiman

Bollegraaf travelled to America together with their sales manager

for a presentation.

After I had graduated, Hartog Bollegraaf asked me whether

I would like to set up an office in America. I started small and

things went well. Within three months we sold three balers,

the first one was installed in Brooklyn after six months. During

these early days we weren’t able to show any products to

customers, although we had the necessary support from Europe.

Thanks to the high value of the dollar, we quickly made a prof-

it. At that time all our activities were carried out from a small

office in New York. My brother Erik joined the company and we

opened a larger office in Clifton, New Jersey. We decided to take

a segmented approach. Over the first few years we focused our

attention on New Jersey and New England. In these states we

were able to guarantee a good service, something that is ex-

tremely important. The world we work in is small and a good

reputation is vital. By 1991 the business had grown sufficiently

to open a new office in LA. We have always taken a step-by-

step approach. Now we have six offices in the United States and

Canada, with service and maintenance being organised centrally

from Stamford CT, where mechanics answer customers'

questions and spare parts are dispatched.

In 2011 our company comprises 25 mechanics, 10 salespeople

and an administrative team, and we also employ technical ad-

visors, AutoCad engineers and other specialists. Thousands of

Bollegraaf installations are now being used across our service

territory. Eighty percent of our revenue is generated today from

the sale of sorting systems. We respond flexibly to the market

but also implement ideas from Europe, where we lead the way

in terms of technology. Our customers really appreciate this.”

Van Dyk Baler CorporationOver the years Bollegraaf’s operations have expanded across the globe. In the United States a large number

of machines are sold by Van Dyk Baler Corporation, an independent dealer and the exclusive distributor of

Bollegraaf Recycling Machinery. Since its foundation in 1984, the company has become an important player

on the American market.

8 Bollegraaf

>> What do our customers needand what are their future

plans? These are importantquestions for me. <<

Ample opportunities for employees

Bollegraaf Recycling Machinery is a large and important employer

in the region. In Appingedam 145 permanent employees contribute

to the company’s success, with in addition dozens of workers

being hired in on a daily basis. Bollegraaf offers ample opportuni-

ties for its employees. Anyone who is ambitious and dedicated

can continue to develop within the company.

Gerrit Bronkhorst, Area Sales Manager:

“As Area Sales Manager for the Netherlands I am the link

between our company and its customers. Because of the

large investments involved, relationship management is very

important. We get to know our customers and become a

discussion partner for them. What do our customers need

and what are their future plans? These are important

questions for me. I come up with ideas that fit in with their

situation. In this way we develop a solution together. The

process often begins with a draft drawing. We then build on

this to create a certain product or system. Even in the initial

phase we are able to show our customers solutions three-

dimensionally. This is a great innovation that provides a real

picture of what the end result will be. When we receive the

order to manufacture a system or machine, I remain involved

in the process. Customers can contact me at any time.”

From rubbish sack to perfectly sorted bales

As the first step in the process, a Bollegraaf sorting system for

household waste opens the rubbish sacks. The material is pre-

sorted manually and guided over a star screen or through a

sorting drum, where the material is sorted on the basis of four

different sizes. Recyclable materials are processed manually on

three sorting lines and collected in storage conveyors.

A magnet and an eddy current make sure that cans are removed,

while a film grabber extracts any film. Finally, the recyclable

material is compacted in the HBC balers. Non-recyclable material

is compacted into containers by two balers, ready to be taken to

landfill or for incineration.

A single-stream sorting installation is able to process mixed mate-

rials for recycling such as paper, cardboard, glass, various types

of plastics and cans. The initial material is pre-sorted and the

various materials resulting from this process are sorted again and

further processed with the help of star screens, magnets, eddy

currents, paper magnets, film grabbers, paper spikes, air separa-

tors and optical material recognition systems. All sorted recyclable

materials are compacted together. Bollegraaf’s systems require

only a small number of staff and consume little electricity.

They offer a high degree of separation and have a long service life.

The sorted materials are clean and the processing costs are low.

10 Bollegraaf

Sophisticated machines and systems

Quality, ergonomics, low energy consumption and safety are of the

utmost importance for all systems.

Sorting systems

Bollegraaf Recycling Machinery bv manufactures sorting systems

for waste paper and single-stream recyclable waste. The range

also includes sorting systems for household and industrial waste,

construction and demolition waste and sorting systems for de-

inked paper.

Balers

Bollegraaf offers a wide range of balers for every application -

from a compaction force of 25 to 180 tonnes and a capacity of

5 to 100 tonnes of waste paper per hour. The balers from the HBC

series are suitable for bulky materials such as waste paper or

plastics. The HBK series comprises small, fully automatic channel

balers for, amongst other things, industrial materials and cardboard

packaging, while the SA balers effortlessly compact all kinds of

bulky waste.

Bollegraaf's extensive product range comprises balers, sorting systems, shredders and conveyor belts for the processing

of waste paper and household and industrial waste.

>> Quality, ergonomics,low energy consumptionand safety are of theutmost importance forall systems. <<


13 Bollegraaf

>> Bollegraaf supplies a seriesof reel splitters specifically

for cutting large rolls of paperquickly and efficiently. <<

Conveyor belts

Conveyor belts are used to transport waste paper and household

and industrial waste and come in a range of different designs. The

belts each have a particularly solid construction and guarantee a

long operational life. Sliding belt conveyors can be used, for

example, as sorting belts for bulky materials. Chain belt conveyors

are used for transporting waste paper, while steel belt conveyors

are deployed when high peak loads have to be dealt with, in the

case of household or industrial waste for example. Finally, trough

belt conveyors take care of transportation over longer distances.

Shredders and archive destroyers

The HBS shredder can process all kinds of paper effortlessly and

the shredded material can be easily compacted. For cardboard

waste, the CS shredder is an extremely solid and reliable machine,

while the high-speed AS confidential shredder makes light work of

processing large volumes of archive paper into small pieces. With

its slow-turning shafts equipped with cutting blades, the BAS

shredder series completes the range. The advantages of this series

include its extremely high capacity, the small particle size of the

shredded material, the low noise level and the fact that only a

small amount of dust is produced.

Reel splitters

Bollegraaf supplies a series of reel splitters specifically for cutting

large rolls of paper quickly and efficiently. The machines can be

used to cut large rolls of paper into small pieces. The rolls are fed

into the machines using a conveyor belt or fork-lift truck.

Due to the size of the machines and the specific needs and

requirements involved, Bollegraaf keeps in close contact with

customers. Sales Engineers act as advisors and are an incredible

source of knowledge. Together with customers, they are able to

create tailored solutions.

14 Bollegraaf

Close contact with customersBollegraaf manufactures unique products of excellent quality. Our customers are extremely diverse, ranging from private

companies to government authorities and investment companies.

>> Our outlook is becomingincreasingly global. <<

Gerrit Bronkhorst, Area Sales Manager:

“As Area Sales Manager for the Netherlands I am the link be-

tween our company and its customers. Because of the large

investments involved, relationship management is very impor-

tant. We get to know our customers and become a discussion

partner for them. What do our customers need and what are

their future plans? These are important questions for me.

I come up with ideas that fit in with their situation. In this

way we develop a solution together. The process often

begins with a draft drawing. We then build on this to create

a certain product or system. Even in the initial phase we are

able to show our customers solutions three-dimensionally.

This is a great innovation that provides a real picture of what

the end result will be. When we receive the order to manufac-

ture a system or machine, I remain involved in the process.

Customers can contact me at any time.”

Henny Haisma, Commerce and Sales Director:

“Our entire sales organisation is managed from Appingedam.

Besides our own offices in Germany, the UK, France and

Spain, we have agents all over the world. These agents in

various countries are very important to us, because they

represent our company. It is important that they believe in

our products and that they are also able to convey this.

We support them with advice, brochures, trade fairs and

through our website. Our outlook is becoming increasingly

global. Russia, India and Poland are all new markets in which

we are enjoying success. And there are plenty more countries

for us to explore, which is an attractive challenge in itself.

We are focusing strongly on complete solutions. This is how

we want to present ourselves, together with Lubo, and custom-

ers value our total concept approach. Our innovation is also

an important spearhead for us. We are working continuously

on new solutions and improvements, as well as on new con-

cepts, such as ‘waste to energy’. After all, there is an immense

amount of energy to be obtained from waste.”

16 Bollegraaf

>> With the help of special software,we can design a system on site atthe customer’s premises that fits inperfectly with its needs. <<

Richard Geerdink, Engineering Manager:

“Our starting point is to work together with our customers

towards the best solution. We have added a new dimension

to this by literally designing the system together. With the

help of special software, we can design a system on site at

the customer’s premises that fits in perfectly with its needs.

We do this by combining various modular components. In this

way, a three-dimensional image of the future system is pro-

duced. The customer is able to identify possible obstacles at

a very early stage and can actively contribute to the design,

which increases satisfaction and also ensures a more efficient

result. Working in this way places certain demands on us as

an organisation, however, and a shift is taking place in the

area of engineering. A great deal of attention is now given to

standardisation in advance. Products have to be designed so

that they can be widely used and combined in a broad range

of applications. The design process is also different. We already

have the basis in place and our engineers subsequently work

out the details. A major advantage of this working method is

that we can raise both the products and the design to an

even higher level.”

Engineering

Sophisticated drawings are produced with the help of AutoCad

systems. Mechanical engineers and electrical specialists of the

engineering department maintain close contact with other depart-

ments, such as sales and production, to ensure that activities are

coordinated as effectively as possible.

Research & Development

Bollegraaf's machines and systems are developed in the Research

& Development department. In response to questions from custo-

mers, several engineers are constantly working on innovations and

improvements. The department also builds and tests prototypes

for new products and manufactures components to support pro-

duction. One important area of focus is standardisation. With the

help of modular components it is possible to manufacture a tai-

lored system at a very attractive price. The lead time is a good

deal faster too.

Once the specifications for a new system have been clarified, the process has been completely mapped out and the ini-

tial drawings have been produced together with the customer, the engineering department sets to work on a compre-

hensive and detailed design.

SScchhnneeiiddeerr EElleeccttrriicc

Als wereldwijde specialist in energiemanagement, biedt Schneider Electric geïntegreerdeoplossingen voor meerdere marktsegmenten. Gericht op het veiliger, betrouwbaarder enefficiënter maken van energie, heeft Schneider Electric een breed aanbod van productenen oplossingen voor industriële automatisering en besturing. De mensen van SchneiderElectric kunnen u tevens voorzien van een juist advies en u helpen het beste uit uwenergie te halen: make the most of your energy.

Binnen het OEM segment heeft Schneider Electric een jarenlange, goede en prettige samenwerking met de firma Bollegraaf, waarmee diverse projecten gezamenlijk tot eensucces zijn gebracht.

www.schneider-electric.nl

BA D V E R T I S E M E N T

www.bollegraaf.com

Venko Holding B.V.Marconistraat 1a - 7903 AG HOOGEVEEN

Postbus 247 - 7900 AE HOOGEVEENT. 0528-281900F. 0528-278272

I. www.venko.nl

the finishing touch

• metaalconservering

• utiliteit

• offshore

• masten

• particulier

A


Production

All installations are made in Appingedam, wherever in the world

they are sold. Production takes place in various halls. A distinction

is made between the manufacture of parts and assembly on the

one hand and the construction of baler frames on the other.

Hall for manufacture of parts and assembly

The hall for the manufacture of parts and assembly is sub-divided

into various disciplines such as ‘sawing and drilling’ and ‘turning

and milling’. Virtually all the components that are produced are

spray-painted. Bollegraaf therefore has its own paint shop where

the components from all departments are sprayed in the right

colour. In addition, the hall contains an assembly machine which

is used for assembling the conveyor chains, supports, rubber belts

and grippers. The electronics department is also located in the

hall. Here the switch and control cabinets equipped with electronic

components are produced for the balers and sorting installations.

The assembly department is sub-divided into balers, chain belts,

sliding belts and platforms. The various locations consist more or

less of empty floor space, as a great deal of space is required to

assemble the balers, belts and platforms. Bollegraaf also has

several storage locations, the main one - where incoming goods

are received - is located within the hall. There is also local storage

in the assembly departments for standard, frequently used parts.

Hall for baler frames

Frames for the balers are made in the hall that was completed

in 2009. This is where the departments for cutting, de-burring,

squaring, constructional fitting, welding, sawing and drilling can

be found. In addition to constructional fitting, welding robots are

used to weld components and frames that are made several times

a year.

Once the design has been approved, the planning department ensures that the drawings are converted into concrete

production orders.

Klaas Smit, Assembly Manager:

“Our production department is very well organised.

The machine components undergo various processes and are

subsequently assembled in the assembly department. We set

up the complete systems and perform trials before they leave

our factory. This allows us to run tests and remedy any faults

that we may find. The products are also delivered to customers

as complete as possible, with quality being the most important

area of attention. Customers must be able to count on their

system working well. Environmentally friendly production is

also receiving increasing attention and, in response to this,

we are now using water-based paint in the paint shop.

After all, we are producing machines that make a positive

contribution to the environment, so we want this to start

right from the production stage.”

20 Bollegraaf

>> Bollegraaf also has several storagelocations, the main one - whereincoming goods are received - islocated within the hall. <<

If they are going overseas, however, containers are generally used.

The transportation is outsourced to transport companies.

Bollegraaf’s Appingedam-based service department coordinates

installation in the Benelux countries, while in other countries this

is done by the relevant agent or sales office. An assembly manag-

er is appointed by Bollegraaf for each order and a team is put

together in accordance with the customer’s needs. We often make

use of project managers and local partners who are familiar with

this specialist area.

Sharing knowledge

Once the installation is complete, the assembly manager ensures

that the technical department and, if necessary, other users, are

given clear instructions on how to use the system. Bollegraaf

offers a one-year guarantee as standard and maintenance

contracts are also available.

In addition, customers receive a special service: via the intranet

users and engineers can exchange experiences and share knowl-

edge. The site contains general information, instructions for use

and information regarding faults.

Parts

A large warehouse has been set up in Appingedam from where

parts can be sent all over the world. Delivery times are extremely

short to ensure that customers and service employees across the

globe have the parts they need at their disposal quickly.

22 Bollegraaf

Focus on serviceWhen a product is ready to be transported, it goes to the dispatch department, where special transport is arranged for

delivery to the customer. Within Europe our products are usually transported by truck.

>> The satisfaction of ourcustomers therefore depends

to a large extent on theservice they receive. <<

Peter Rusticus, Service Manager:

“Service is a very important area of attention within Bollegraaf.

We manufacture large, complex machines and installations. The

satisfaction of our customers therefore depends to a large extent

on the service they receive. Speed is an important factor as well.

Engineers need to be on site swiftly in the case of a potential

malfunction and parts have to be delivered quickly. In the near

future we will also be selling parts via an online shop system so

that people can place their orders at any time.

Knowledge is another key factor. Our customers count on our

expertise and we must always be in a position to answer any

questions they might have. For this reason we organise internal

training sessions for every department. All our employees know

what our machines do and how they work. They are always able

to give customers the help they need or, if necessary, refer them

to someone who can. That is an important basis. In addition, our

engineers receive specific technical training.”

A Stemcor company

B

Wil graag iedereenbedanken die het

mogelijk heeft gemaaktdit magazine te realiseren.

www.bollegraaf.com

Bollegraaf Recycling Machinery

Tweede Industrieweg 1

9902 AM Appingedam

P.O. Box 321

9900 AH Appingedam

The Netherlands

Tel: +31 (0)596 65 43 33

Fax: +31 (0)596 62 53 90

[email protected]

www.bollegraaf.com

Balers

Baler options

Shredders

Conveyors belts

Sorting systems

Paper Spike®

Star Screen®

MaxiPack®

Drumfeeder®

RotoPack

Rotoscreen

Reel splitter

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