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negotiation at bokaro steel plant between personnel and finance department to solve various issues.
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ROLE NEGOTIATION AT BOKARO STEEL PLANT
•
BY:-Ayushi Gupta
Shikha Gautam
Akhilesh , Mukesh
BRIEF OUTLINE OF CASE STUDY
• The main objective of role negotiation between the personnel and finance department was to understand each other’s role in the services rendered by them to the employees.
• 32 persons participated in the exercise and 11 hours were spent on the exercise.
EXHIBITS
• Exhibit 1 Brief outline of the schedule• Exhibit 2 Images generated through empathy
building exercise• Exhibit 3 summary of expectations• Exhibit 4 final contract• Exhibit 5 consensus on simplification of rules• Exhibit 6 Dialogue with top management.
STEPS OF NEGOTIATION
Role negotiating has three phases :• Unfreezing• Role negotiating• Dialoguing with top management• The purpose of these exercises is to bring the
prejudices out in the open, leading to mutual empathy through positive images of each other.
Own image Image by finance Personnel’s guess
Helpful Poor record keeping
Wrong pay fixation
Service oriented Good team work Poor record keeping
Humane Problem solving attitude
Inconsistency in application of rules
Actively solve problems
For all problems blame others
Problem solving attitude
IMAGES OF PERSONNEL BY FINANCE
SHARING OF PERCEPTION BY BOTH DEPARTMENTS
IMAGES OF FINANCE BY PERSONNELOWN IMAGE IMAGE BY PERSONNEL FINANCE GUESS
Timely Prompt in payment of certain items
reasonable
Punctual Good finance management and effective cost control
logical
Honest Low initiative on communication with employees and other departments
Tactful
FINAL CONTRACT
• Finance and personnel groups will meet per month.
• Proper communication.• Error free payment system.• All office orders regarding transfer, etc. may
be sent to the personnel and administration department once a month.
DIALOGUING WITH TOP MANAGEMENT• At the end , a dialogue was held with the top
management , consisting of the MD, ED,OCM. The top team promised their full support in the implementation of the commitments and recommendations . The task force was constituted to ensure implementation with in 15 days. It was decided to review the implementation after 2 months and report .
Role negotiation has three phases:-
1.Unfreezing
2.Role negotiating
3.Dialouging with top management
Unfreezing consists of microlab, image building and image sharing.
1.Microlab- in this the executives from different departments share pleasant and unpleasant experiences with each other and also their strengths & weakness.
• Role negotiation faces issues by explicitly surfacing aspects of an individual’s or group’s work-related behavior, discussing these aspects openly, and then negotiating a settlement among the parties involved that is mutually satisfying.• Everyone knows what everyone else expects.
Role negotiation is a process for clarifying these expectations.
• As we know that without support of top management we can not implement new rules, so after role negotiating we will have to consult with the top management.• Top management will simplify the rule then
order to implement.
Was the final contract able to deal with problems between the personal and finance departments?
Yes, the final contract is able to solve the problems to a great extent between the Personnel and Finance department as-
IMAGES OF PERSONNEL BY FINANCE SOLUTIONS IN FINAL CONTRACT
Poor record keeping Personnel dept. has to complete files before sending to finance dept.
For all problems blame others In cases where any clarification is desired , the same immediately communicated to the concerned authority.
Ad hoc decisions Not more than one office order will be issued to an individual.
Incomplete claim files for PF/Gratuity payment
A campaign will be undertaken ensuring filling PF/ Gratuity nomination by end of May.
IMAGE OF FINANCE BY PERSONNEL SOLUTIONS IN FINAL CONTRACT AND IN CONSENSUS
Asking for pay -slips in support of claims There will be no insistence on the employees submitting their pay-slips if their cases are less than 2 years old.
Error in payments Error-free payment system will be ensured.
No communication to other departments For better interaction both dept. will meet at least once in a month.
Raising superficial objectives regarding eligibility for payment in compensation cases
Payment of compensation under Workmen’s Compensation Act.
FINAL CONTRACT
What is the advantage of dialogue of top management in role negotiation exercise?
• Top management and other senior executive of any corporation re required to perform both leadership and managerial roles.
Managerial RolesLeadership Roles
ADVANTAGES
• Reduce the delays and hardship to the employees.
• Employees would be motivated.• Employees would work with great zeal and
enthusiasm.• Productivity would increased.• Both the departments would maintain the
coordination.• Low absenteeism and low turnover rate.
“THANKYOU”