Bob Rupert,FHWA, Operations Office of Transportation Management

July 27, 2005

511: America’s Travel Information Telephone

Number

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511 History

• FCC Report and Order – July 21, 2000– Designated 511 as the single travel

information telephone number to be made available to states & local jurisdictions across the country

– All implementation issues & schedules left to state & local agencies & telecommunications carriers

– No Federal requirements or mandates

• First Launch June 2001 – Northern Kentucky / Cincinnati

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511 Coalition

• American Association of State Highway and Transportation Officials (AASHTO)

• American Public Transportation Association

• ITS America• USDOT• http://www.deploy511.org

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Costsfrom Deployment Assistance Report #1

Medium Metro Deployment / Operating Costs

• Data gathering*: $16.5 million / $970K

• Data processing: $465,000 / $15,000

• Telephone/511: $120K-700K / $30-100K

Large Metro Deployment / Operating Costs

• Data gathering*: $40.5 million / $2.4M

• Data processing: $485,000 / $24,000

• Telephone / 511: $120K-700K / $30-100K

* Assumes no existing data gathering infrastructure

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Costsfrom I-95 Peer-to-Peer Sessions

Kansas• Deployment: $292K• Operations: $611K/yr (incl. $400K phone)Washington State• Initial Phase Deployment: $730K• Phase 1B (double capacity): $350KUtah• Old: $120K deployment + $600K/yr• New: $350K develop + $108K/yr maint & Mgt.New Hampshire• Development: $230K + $20K one-time switch• Operations: $107K/yr (02-04), $77K/yr (04-06)

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Costsfrom Case Studies [draft]

Miami – SE Florida

• Development: $1.1 million

• Operations: $236,000 / year

Tampa Bay

• Development: $1.3 million

• Operations: $1.1 million / year

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Costs: Conclusions

• Vary greatly depending on existing capabilities – data, communications– Telecommunications costs evolving

• To date, no costs to end-user for 511 information– Follows “Guidelines”

• All costs –deployment & operating– eligible for Federal-aid participation (NHS, STP, CMAQ)– Generally, systems using local or State

funding to operate; mixed bag for deployment

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511 Deployment Status= 511 Operational (“Live”)

= Planning Funding

as of June 24, 2005

Alaska

HawaiiPuertoRico

D.C.

Accessible by 28% of Population

Accessible by 44% of Population in 2005

= Expect 2005 Launch

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511 Deployments

• Generally, Statewide implementations with initial / basic / available information– Exceptions: Cincinnati metro

followed by KY Statewide; Florida, and California

• Incremental development– Start with what you have with

vision to add content

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Deployment Strategy

• 511 is just another mechanism for disseminating traveler information.

• Once data is consolidated, relatively “easy” to add distribution methods.– Standardized formats (e.g., XML) ease

translation

• Many 511 systems have co-branded or other Traveler Information Web sites with same information as 511

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511 Operations• To date, relatively easy to geo-locate

callers & direct calls to appropriate 511 service.– In Kentucky, Florida & California, calls

answered by local system if available – otherwise, default to State system (only KY so far)

– In other States, all calls answered by Statewide system

• To date, call transfers are most common way of handling border or jurisdiction issues– Data sharing used in New England

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Contact Info

• Bob Rupert – FHWA Office of Transportation Management(202) 366-2194Robert.Rupert@fhwa.dot.gov

• www.ops.fhwa.dot.gov/511• www.deploy511.org• www.i95coalition.org/511p-to-p.html