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Boarding Call (LIVE from Indy)
With your host
Alon Zaibert
AgendaGreetings and updates
iQCX Case Study Automating Service Fees (and lots of them)
Lisa Eckerson, VP of Operations - Directravel
3rd Party of the month - TraveasiBank Case Study Business needs – Events and Meetings
Cindy Heston, Manager, Strategic Sourcing Travel and Events - Wellpoint
Customer of the month award
Automating Service Fees…and lots of them!
Lisa Eckerson VP Operations
About Direct Travel805
5
33
15• Direct Travel• Corporate Travel Solutions (CTS)• Travel Management Corporation (TMC)• Travel Destination Management Group• Caldwell Travel
Identified loss of income due to inconsistent application of
service fees And need for “customer
accessible” reporting tool
The findings
“In the age of shrinking
commissions and increasing airline
charges, it is essential for
agencies to make sure fees are
being collected properly.”
Extraordinarily LARGE
number of service fees to automate
An automated solution that will perform the necessary Quality Control, reduce human error and increase efficiency.
Wishful thinking
In the works• A central repository for all service fees
• Integration with iQCX
• All accounts by one central source
thank you!
3rd Party corner…
• Last time - CheckMate
No Way Perhaps Probably Yes
Yes Absolutely Yes
13
12
4
1
Would you want Corner-stone to include this
service as part of our of -fering?
No Way Perhaps Probably Yes
Yes Absolutely Yes
1
5
11
54
Do you think this service will benefit your cus-
tomers?
3rd Party corner…
• Last time - CheckMate
No Way Perhaps Probably Yes
Yes Absolutely Yes
1012
1 10
Do you think your cus-tomers will pay for this
service?
No Way Perhaps Probably Yes
Yes Absolutely Yes
0
98
6
2
Do you think your cus-tomers will use this
service?
3rd Party corner…
• Last time - CheckMate
No Way Perhaps Probably Yes Yes Absolutely Yes
4
15
4
10
Would you be willing to pay for this service?
Business Needs – Events and Meetings
Cindy Heston Manager, Strategic Sourcing
Travel and Events - Wellpoint
The need• 800
• 400
• A Passive segment
• No way to manage
• Reporting and Real Time changes
• Interface to agency data
Discussions with Cornerstone provided solutions through agency API to ensure that up to date meeting travel data was being shared with the correct Planner at WellPoint
The WHAT
Events are noted by Cvent unique ID and these ID’s are passed to Cornerstone with Planner name and date of event.
The HOW
City pair analysis
Hotel rate analysis
Top event cities and hotels
Attendee status for hotels
Customer footprint
Travel and event overview and analysis
Overarching dashboard
Redundancy in WellPoint work load reduced throughout the organization
Redundancy in Travel agency work load eliminated
Data Integrity
“Skeptical”
culture
Change
Management
Repetition
Change management always takes time
Trending analysis
And
education
What's next
Further
opportunities
Feedback
and
improvement
in
development
thank you!
Rewards Program!