Board Reports from Hell and How to Find the Hallelujah Mountain

Illinois Credit Union League

Presented by Rory R. Rowland

Financial Snapshot Product or Service Usage Metrics Operations Development Sales Marketing Committee Reports Board Actions and Resolutions Strategic Discussions

Better Board Meetings

Do We need to meet?Meeting Objectives - writtenDon’t try to do too muchSet the agendaEstablish time limits

Better Board Meetings

Brief the executive committee before the meeting

Keep the meeting on trackRemember every board member has a role to

playClose with next steps

Board taskBoard taskPlanning and Evaluating

EffectivenessManaging CEO AccountabilityMaking and Evaluating PoliciesMember Service

Board Work Styles

The Board of Directors and Efficiency

Risk TakingCommitment to DutiesBoard Unity

Board Work Styles

Feedback StyleTolerance and Constructive

Participation Communication Styles

What's the Board's Role?

To Oversee and Guide the Credit Union so That the Members Assets Are Safe and Productive As Possible.

Values, Mission, Plans, Goals, PoliciesMember Survey, Staff Survey Mystery Shops

Fraud HotlineExternal Audit, Internal Audit, Regulatory ExamMonthly Reports, Dashboards, Other Reports,

Competitive Analysis

Boards Role

Varies with Asset SizeSmall credit unionMedium-size credit unionLarge credit union

Board Meetings Occur Because

Board Members Need to:Plan Together.Learn TogetherContemplate TogetherDeliberate Together

What's the Purpose of the Board Meeting?

Compared PlanEvaluate Progress toward Plan. Look to the Future for Strategic

Issues

What's the Purpose of the Board Meeting?

Purpose; Meet PurposePriority: Most Important ThingsPace: Keep It QuickProcess: Evaluate and Improve the ProcessPranks: Make It Fun

Purpose of Board Packet?

___________________________

What's the Purpose of the Board Packet?

To Help Determine Operations Are Meeting Expectations.

To Assist the Board in Determining the Future Direction of the CU

What's the Purpose of the Board Packet?

To Update the Board's Knowledge of the Operations of the Credit Union.

To Provide Insight into Trends That May Be Occurring.

Provide Information to Assist in the Decision-Making Process.

Good Board Packet.

Is the board's eyes into the soul of the credit union.

Keeps board members informed and up-to-date.

Board members see trends

The Perfect Board Packet: Some Ideas of Content.

AgendaConsent Agenda Items.Financial Ratios and Trends--

Dashboard

The Perfect Board Packet: Some Ideas of Content.

Comparison to Previous Periods.Comparison Plan.Comparison the Budget

The Perfect Board Packet Some Ideas Content.

Strategic Planning Key Issues Discussed.FYI or CEOs / Chair's CornerRisk Areas Analysis

Consent Agenda

Consent agenda only works if board members actually read the contents - Prior to the Meeting.

Items That Are Routine and Don't Require Discussion

Financial Reports - Compared to Previous Period

Dealer Tactics

Fierce CompetitionSurvival What Dealers are doing!Keep your cool

Dashboard of Success

The Ratios

Dashboard of Success

Strategic Planning Update

Other Analysis.Remote Transactions Versus

Branch Transactions.Products/Services per Member.Audit Work. Sam Resolution

Update.

Other Analysis.

Supervisory Committee Report.

Branch Activity Trends.Branch Probability Analysis

Risk Analysis

Indirect lending.Risk-based pricing.Commercial lending.Delinquency and charge-offs.

Mortgage lending

New Product/Services.

The goal is to analyze new product or service acceptance by the members.

Delinquency and Charge-Offs

Delinquency by Loan TypeDelinquency by Branch.Delinquency by Loan Officer.Delinquency by Risk Based

Score

Top 10 List

What did we learn?

Top Ten:Top Ten:

11 22 33 44 55 66 77 88 991010

Information

Rory Rowland14401 Covington

Independence, MO 64055

816-478-3249

www. RoryRowland.com

RoryRRowland@ ATT.net