Board Repair CSDR Matrix

7/15/091

Board Repair CSDR RMA training

7/15/092

Create “Exchange” RMA in ClearLogistics

•Open a P4 RMA case. •Order part thru Cisco online site.** Open a Clear Logistics OAR case ONLY IF an EFA is required and dispatch to Board Repair.

•No RMA support for CBSC (R10K & R12K) equipment. Contact Board Repair for help. •MMII – Open “Exchange” RMA in ClearLogistics

•Open a P4 RMA case. •Open a Clear Logistics Exchange case and dispatch to Board Repair.

•Open a P4 RMA case & dispatch. •Notify CSE to contact SUN at 800 872 4786. •Add note to case that CSE was contacted.•See Sun Hardware policyInformation.

•Open a P4 RMA case.•Open a Clear Logistics OAR RMA.•Complete Online form at https://ebusiness.ericsson.net/ or email form to Nortel. For site ID information, reference the Verizon Site ID list for each market. Use customer address as ship to address.•Update ClearLogistics RMA with Nortel CR# in Supplier RMA field under More info tab.•Update ClearLogistics RMA with waybill # in Ship Waybill # field under More Info tab and dispatch CL case to Board Repair.

Create “Exchange” RMA in ClearLogistics

Alcatel

PTT/MSSEricsson

Motorola parts for XC, SDU, VPU, & BTS

HP MMCisco

AN/CAT

Sun

Verizon

•Open a P4 RMA case (Network Service = RAN, Product = BTSRTR). •Open a Clear Logistics Exchange case and dispatch to Board Repair.•BTS Router part #’s: 1900 - 0188689C03 1941 - 0188689C05• Click here for VWIC part # & add’l instructions.

Cisco BTSRouters*** & VWIC cards

Motorola parts for EVDO

•Ask the customer if troubleshooting is needed. If so, open a P3 troubleshooting case & dispatch to PDN (Data) group. PDN CSE will direct the SD if an RMA case needs to be opened. •If no troubleshooting required, open a P4 RMA case (including “no troubleshooting required” in case notes) and ClearLogistics Exchange case. Dispatch CL case to Board Repair.•If a troubleshooting case exists, note the case number in the P4 RMA case that you open. Open a ClearLogistics Exchange case and dispatch to Board Repair.

MMII Process

As a reminder, NA-CNRC processes ALL RMA’s that require EFA’s. To open an EFA case, click here.

See the end of this document for additional notes.

Emerson - IPBSCOpen P4 RMA CaseOrder part thru Emerson online site using the IPBSC login. Setup RMA to ship to customer address. Create “OAR” RMA in ClearLogistics.

MMII Process

7/15/093

Not Applicable•Open a P4 RMA case. •Order part thru Cisco online site.** Open a Clear Logistics OAR case ONLY IF an EFA is required and dispatch to Board Repair.

No RMA support for CBSC (R10K & R12K) equipment. Contact Board Repair for help. MMII – Open “Exchange” RMA in ClearLogistics

•Open a P4 RMA case. :•Open a Clear Logistics “Exchange” case and dispatch to Board Repair.

•Open an RMA P4 case. •Call SUN at 800 872 4786.•SPRINT ONLY - THIS DOES NOT INCLUDE THE SPRINT AFFILATES. Please refer to the Sprint Purchase Order information.

Not Applicable•Direct NTAC to CTDI to open an RMA case via the Extranet.

Alcatel

SunNortelMotorola Parts for XC, SDU, VPU, & BTS

HP MMCisco

AN/CAT

PTT/MSS

Sprint (CDMA)

•Do NOT open a P4 RMA case. •Direct NTAC to CTDI.

Cisco BTSRouters & VWIC cards

Please refer to the Sprint correspondence below:

•Policy for Handling Sprint CNRC Cases v2

•Motorola Rules of Engagement for Sprint

•If NTAC contacts the Service Desk for parts replacement corresponding to what is in the orange boxes above, the Service Desk is to kindly inform NTAC or the local market to contact CTDI. NTAC should know their internal policy. If they don’t understand, they may contact Don MacNeil (CTDI Program Manager) @ 610-793-8118 or 215-280-4853 (cell).


•Ask the customer if troubleshooting is needed. If so, open a P3 troubleshooting case & dispatch to PDN (Data) group. PDN CSE will direct the SD if an RMA case needs to be opened. •If no troubleshooting required, open a P4 RMA case (including “no troubleshooting required” in case notes) and ClearLogistics Exchange case. Dispatch CL case to Board Repair.•If a troubleshooting case exists, note the case number in the P4 RMA case that you open. Open a ClearLogistics Exchange case and dispatch to Board Repair.

As a reminder, all Sprint cases are to be opened by NTAC, except for RMA cases.

MMII Process



Emerson - IPBSC

Open P4 RMA CaseOrder part thru Emerson online site using the IPBSC login. Setup RMA to ship to customer address. Create “OAR” RMA in ClearLogistics.

7/15/094


Open a P4 RMA case.No RMA support for R10K & R12K equipment. Contact Board Repair for help. MMII – Open “DOMESTIC REPAIR” RMA in ClearLogistics

Not Applicable •Open a P4 RMA case. •Notify CSE to contact SUN at 800 872 4786. •Add note to case that CSE was

contacted. •See Sun Hardware policyInformation.

Not ApplicableOpen a P4 RMA case. Create “DOMESTIC REPAIR” RMA in ClearLogistics

Alcatel

SunNortelMotorola parts for XC, SDU, VPU & BTS

HP MMCisco

AN/CAT

PTT/MSS

ALLIED WIRELESS

•Open a P4 RMA case (Network Service = RAN, Product = BTSRTR).•Open a Clear Logistics “DOMESTIC REPAIR” RMA and dispatch to Board Repair.•BTS Router part #’s: 1900 - 0188689C03 1941 - 0188689C05• Click here for VWIC part # & add’l instructions.


•Ask the customer if troubleshooting is needed. If so, open a P3 troubleshooting case & dispatch to PDN (Data) group. PDN CSE will direct the SD if an RMA case needs to be opened. •If no troubleshooting required, open a P4 RMA case (including “no troubleshooting required” in case notes) and ClearLogistics DOMESTIC REPAIR case. Dispatch CL case to Board Repair.•If a troubleshooting case exists, note the case number in the P4 RMA case that you open. Open a ClearLogistics DOMESTIC REPAIR case and dispatch to Board Repair.


MMII Process



Not Applicable

7/15/095


Open a P4 RMA case.No RMA support for R10K & R12K equipment. Contact Board Repair for help. MMII – Open “DOMESTIC REPAIR” RMA in ClearLogistics

Not Applicable •Open a P4 RMA case. •Notify CSE to contact SUN at 800 872 4786. •Add note to case that CSE was

contacted. •See Sun Hardware policyInformation.

Not ApplicableOpen a P4 RMA case. Create “DOMESTIC REPAIR” RMA in ClearLogistics

Alcatel

SunNortelMotorola parts for XC, SDU, VPU & BTS

HP MMCisco

AN/CAT

PTT/MSS

AT&T

•Open a P4 RMA case (Network Service = RAN, Product = BTSRTR).•Open a Clear Logistics “DOMESTIC REPAIR” RMA and dispatch to Board Repair.•BTS Router part #’s: 1900 - 0188689C03 1941 - 0188689C05• Click here for VWIC part # & add’l instructions.


•Ask the customer if troubleshooting is needed. If so, open a P3 troubleshooting case & dispatch to PDN (Data) group. PDN CSE will direct the SD if an RMA case needs to be opened. •If no troubleshooting required, open a P4 RMA case (including “no troubleshooting required” in case notes) and ClearLogistics DOMESTIC REPAIR case. Dispatch CL case to Board Repair.•If a troubleshooting case exists, note the case number in the P4 RMA case that you open. Open a ClearLogistics DOMESTIC REPAIR case and dispatch to Board Repair.


MMII Process



Not Applicable

7/15/096


•Open a P4 RMA case.•Obtain 5-digit System ID from customer. •Open a ClearLogistics “Exchange” RMA.•Update ClearLogistics RMA with HP RMA # in Supplier RMA field under More info tab.

Not Applicable •Open a P4 RMA case. •Notify CSE to contact SUN at 800 872 4786. •Add note to case that CSE was contacted. •See Sun Hardware policy Information

.

Open a P4 RMA case.Open a Clear Logistics OAR RMA.Complete Online form at https://ebusiness.ericsson.net/ or email form to Nortel. Use site ID# 1438227. Setup RMA to ship to the customer.Update ClearLogistics RMA with Nortel CR# in Supplier RMA field & under More info tab. Update ClearLogistics RMA with waybill # in Ship Waybill # field under More Info tab.

Open Domestic Repair RMA in ClearLogistics.

Alcatel

SUNEricsson

HP MMCisco

AN/CAT

PTT/MSS

Etex (Formerly Ntelos)

Open a P4 RMA case (Network Service = RAN, Product = BTSRTR).Open a Clear Logistics Domestic Repair RMA and dispatch to Board Repair.BTS Router part #’s: 1900 - 0188689C03 1941 - 0188689C05 Click here for VWIC part # & add’l instructions.


Motorola parts for XC, SDU, VPU, & BTS

MMII Process

•Ask the customer if troubleshooting is needed. If so, open a P3 troubleshooting case & dispatch to PDN (Data) group. PDN CSE will direct the SD if an RMA case needs to be opened. •If no troubleshooting required, open a P4 RMA case (including “no troubleshooting required” in case notes) and ClearLogistics Domestic Repair case. Dispatch CL case to Board Repair.•If a troubleshooting case exists, note the case number in the P4 RMA case that you open. Open a ClearLogistics Domestic Repair case and dispatch to Board Repair.

Motorola parts for EVDO As a reminder, NA-CNRC processes ALL RMA’s that require EFA’s.

To open an EFA case, click here.


Do NOT open an P4 RMA case. Open Domestic Repair RMA in ClearLogistics.

7/15/097

•Open a P4 RMA case. •Open a Clear Logistics Domestic Repair RMA and dispatch to Board Repair.

Not Applicable

Alcatel

SUNNortelMotorola

BTS/XCDR

HP MMCisco

AN/CAT

PTT/MSS

Not ApplicableNot ApplicableNot ApplicableNot Applicable

Not ApplicableNot Applicable

PTT EQUIPMENT ONLY Customers

Cisco BTSRouters & VWIC cards

Bell Mobility/US Cellular/Telus Mobility

7/15/098

MMII RMA Process (CDMA)

Obtain the HP troubleshooting case # from the CSE.

Note: if there is no HP case number, do not proceed with opening the RMA case!

1. Ask if this is a Dual Mode MMII or Single Mode MMII2. Open a P4 RMA case, including the part #*, serial #, and ship to address.*Sprint MMII part #: CGDSZ7848F6GB *Verizon Single Mode MMII Part #: CGDSZ7848E6GB*Verizon Dual Mode MMII Part#: 0189610D04 3. Verify customer’s email address is correct in the Clarify database.

Open a Clear Logistics Exchange (except Etex) case. Include the HP case # in the Order Notes section in the More Info tab and dispatch the case to Board Repair.

If there is no HP case number, do not proceed with opening the RMA case!

Back to ALLIED WIRELESS process Back to Verizon process Back to Etex process Back to Sprint process

7/15/099

VWIC RMA Checklist

In an effort to provide a more uniform and timely response to RMA requests and Engineering Failure Analysis, the EFA team requests the following data for your failed VWIC. By filling in all of the requested data, the EFA team will have a better understanding as to the problem and its resolution.

While opening the P4 RMA case, invoke the Clarify Script tool to access the following information in red text. Copy/paste the information from the script tool into the P4 case notes and fill in the information from the customer. Also, copy/paste the filled in information into the Repair Info tab in the ClearLogistics RMA.

1.) Please indicate the date of VWIC failure, router configuration, site city, state, and location information: •Date of VWIC failure- (mm/dd/yyyy)•City-•State-•Site Identifier (location or name) -•BTS number -•BTSRTR number-•Slot that VWIC was in -•Date of RMA submission- (mm/dd/yyyy)•Router configuration: A) Simplex - one router only OR B) Redundant - two routers

2) Is there any surge protection between the T1 demarcation point and the GL3?

3) Are there any other conditions or anomalies that occurred at the time of failure that could be useful in analyzing VWIC?

The VWIC card part number is SGLN6077A.

Back to Verizon process Back to ALLTEL process Back to Ntelos process

7/15/0910

•Open a P4 RMA case. •Open a Clear Logistics OAR RMA. •Order part thru Emerson online site using the correct login. Use customer address as ship to address.IF an EFA is required, follow above steps and dispatch to Board Repair. Make sure EFA box is checked in Clear Logistics case (see pg. 22 for illustration).

•Not Applicable •Open a P4 RMA case to replace CX2600 Server•Obtain 5-digit System ID from customer. •Call HP at 800-255-5010 to srtup on sight support.•HA DAP - HP will send an engineer to site to replace part.•NO ClearLogistics RMA REQUIRED •IHLR - HP will send an engineer to site to replace part. NO ClearLogistics RMA REQUIRED•ICP (CX2600 Server) HP will send an engineer to site to replace part. NO ClearLogistics RMA REQUIRED•Note* Contact Board Repair request different.

•Open a P4 RMA case. •Notify CSE to contact SUN at 800 872 4786. •Add note to case that CSE was contacted. •See Sun Hardware policy Information

.

Not ApplicableOpen P4 Case.Open ClearLogistics RMA as “Domestic Repair”. Use customer address as ship to address.Encourage customer to open RMA via the Extranet going forward. NOTE: Process the RMA if the part is in this List. Order part thru ECC: 1-800 –551-1017.See email for EFA RMA’s for EBTS equipment.

ECC (MCG)APD/MDG/iDAC/MDG4/iGW/SMS

NortelMotorola Parts for EBTS/BSC/iBSC

Hewlett Packard (HP) ICP

CiscoMPS

Sun

iDEN Domestic

Sprint Nextel & Nextel Partners

7/15/0911

Open a P4 RMA case. Open a Clear Logistics OAR RMA. Order part thru Emerson online site using the correct login. Use customer address as ship to address.IF an EFA is required, follow above steps and dispatch to Board Repair. Make sure EFA box is checked in Clear Logistics case (see pg. 22 for illustration).

•Open a P4 RMA case. •Order part thru Cisco online site or by phone 1 800 495 9121.**Open a Clear Logistics OAR case ONLY IF an EFA is required and dispatch to Board Repair. Make sure EFA box is checked (see pg. 22 for illustration).

•Open a P4 RMA case.•Obtain 5-digit System ID from customer. •DAP - Open a Clear Logistics “Exchange” RMA to obtain an “i” number.•HA DAP - HP will send an engineer to site to replace part. •IHLR - HP will send an engineer to site to replace part. •NO ClearLogistics RMA REQUIRED.•ICP (CX2600 Server) HP will send an engineer to site to replace part. NO ClearLogistics RMA REQUIRED.


.

•Open a P4 RMA case.•Open a Clear Logistics OAR case.•Complete Online form at or email form to Nortel. Use Site ID # (1031322). •Use customer address as ship to address.•Update ClearLogistics RMA with Nortel CR# in Supplier RMA field under More info tab.•Update ClearLogistics RMA with waybill # in Ship Waybill # field under More Info tab and dispatch CL case to Board Repair.

•Contivity Support: Call Nortel at 1-800-492-5762, option 1, Express Routing Code 176.Note: Part Number A0831586 is not recognized by Nortel. Give Nortel the following part number instead: DM140166 (this number can be found in Clarify database by entering part number A0831586).

Open ClearLogistics RMA as “Domestic Repair”. Encourage customer to open RMA via the Extranet* going forward. NOTE: Process the RMA if the part is in this List. Order part thru ECC: 1-800 –551-1017.See email for EFA RMA’s for EBTS equipment.


NortelMotorola Parts for EBTS/BSC/iVPU

Hewlett Packard (HP) DAP/IHLR/ICP

CiscoMPS

Sun

iDEN Domestic

Southern LINC & Alliant Energy

7/15/0912

•Open a P4 RMA case. •Open a Clear Logistics OAR RMA •Order part thru Emerson online site using the correct login. Use CTDI Elgin address as ship to address.• IF an EFA is required, follow above steps and dispatch to Board Repair. Make sure EFA box is checked in Clear Logistics case (see pg. 22 for illustration).

•Open a P4 RMA case. •Order part thru Cisco online site.** Open a Clear Logistics OAR case ONLY IF an EFA is required and dispatch to Board Repair. Make sure EFA box is checked (see pg. 22 for illustration).

•DAP R10k &R12k – Open RMA as Exchange”. Do Not Contact HP. •ICP - Open a P4 RMA case to replace CX2600 Server•Obtain 5-digit System ID from customer. •Call HP at 800-255-5010 to order the part.•Instruct HP to ship part to Customer site. •HP will send an engineer to site to replace part. •NO ClearLogistics RMA REQUIRED

•Open a P4 RMA case. •Notify CSE to contact SUN at 800 872 4786. •Add note to case that CSE was contacted. •See Sun Hardware policy Information.

•Open a P4 RMA case.•Open a Clear Logistics OAR case. •Complete Online form at or email form to Nortel. Use site ID # (1979665). •Use CTDI Elgin address as ship to address.•Update ClearLogistics RMA with Nortel CR# in Supplier RMA field under More info tab.•Update ClearLogistics RMA with waybill # in Ship Waybill # field under More Info tab and dispatch CL case to Board Repair.

•Contivity Support: Call Nortel at 1-800-492-5762, option 1, Express Routing Code 176.•Note: Part Number A0831586 is not recognized by Nortel. Give Nortel the following part number instead: DM140166 (this number can be found in Clarify database by entering part number A0831586).

Open ClearLogistics RMA as “International Repair” Encourage customer to open RMA via the extranet going forward. NOTE: Process the RMA if the part is in this List. Order part thru ECC: 1-800 –551-1017.

ECC (MCG)APD/MDG/iDAC/MDG4/iGW/SMS/iBSC

NortelMotorola Parts

for EBTS/BSC/iVPU


CiscoMPS

Sun

iDEN InternationalChina, Korea, Israel, Jordan, Saudi Arabia, Colombia, El Salvador,

Morocco, Singapore (PTC, Korea PowerTel, etc)

Hewlett Packard (HP) R10K & R12K

•Open a P4 RMA case to •Obtain 5-digit System ID from customer. •Open ClearLogistics RMA “Exchange” in Clarify.

7/15/0913

Open a P4 RMA case. Open a Clear Logistics OAR RMA.Order part thru Emerson online site using the correct login. Use CTDI Elgin address as ship to address.IF an EFA is required, follow above steps and dispatch to Board Repair. Make sure EFA box is checked in Clear Logistics case (see pg. 22 for illustration).


•ICP - Open a P4 RMA case to replace CX2600 Server.•Obtain 5-digit System ID from customer. •Call HP at 800-255-5010 to order the part.•Instruct HP to ship part to Customer site. •HP will send an engineer to site to replace part. •NO ClearLogistics RMA REQUIRED


.

•Open a P4 RMA case.•Open a Clear Logistics OAR case.•Complete Online form at or email form to Nortel. Use site ID # (1979665). •. Use CTDI Elgin address as ship to address.•Update ClearLogistics RMA with Nortel CR# in Supplier RMA field under More info tab.•Update ClearLogistics RMA with waybill # in Ship Waybill # field under More Info tab and dispatch CL case to Board Repair.

•Contivity Support: Call Nortel at 1-800-492-5762, option 1, Express Routing Code 176.Note: Part Number A0831586 is not recognized by Nortel. Give Nortel the following part number instead: DM140166 (this number can be found in Clarify database by entering A0831586).

Open ClearLogistics RMA as “ International Repair” Encourage customer to open RMA via the extranet going forward. NOTE: Process the RMA if the part is in this List. Order part thru ECC: 1-800 –551-1017.



for EBTS/BSC/iBSC


CiscoMPS

Sun

Telus

iDEN International



7/15/0914



•Open a P4 RMA case to replace CX2600 Server•Obtain 5-digit System ID from customer. •Call HP at 800-255-5010 to order the part.•HP will send an engineer to site to replace part. •NO ClearLogistics RMA REQUIRED


.

•Open a P4 RMA case.•Open a Clear Logistics OAR case.•Complete Online form at or email form to Nortel. Use site ID # (1979665). •. Use CTDI Elgin address as ship to address.•Update ClearLogistics RMA with Nortel CR# in Supplier RMA field under More info tab.•Update ClearLogistics RMA with waybill # in Ship Waybill # field under More Info tab and dispatch CL case to Board Repair.


Open ClearLogistics RMA as International RepairNOTE: Process the RMA if the part is in this List. Order part thru ECC: 1-800 –551-1017.



for EBTS/BSC/iBSC


CiscoMPS

Sun

Peru

Nextel International



7/15/0915




•Open a P4 RMA case.•Open a Clear Logistics OAR case.•Contact Nortel at 1-800-492-5762, option 1, Express Routing Code 181.•Do NOT open RMA via the Web. Must call Nortel to order part.•Inform agent at Nortel that the part is for Argentina. Fill out Nortel form and fax to Nortel.• Use site ID # (1979665). •. Use CTDI Elgin address as ship to address.•Update ClearLogistics RMA with Nortel CR# in Supplier RMA field under More info tab.•Update ClearLogistics RMA with waybill # in Ship Waybill # field under More Info tab and dispatch case to Board Repair.

Note: Customs Certificate needed if equipment being shipped from Nortel is “used”.




for EBTS/BSC/iBSC


CiscoMPS

Sun

Argentina


Open ClearLogistics RMA as “International Repair”. NOTE: Process the RMA if the part is in this List. Order part thru ECC: 1-800 –551-1017.


.



7/15/0916

•Open a P4 RMA case. •Open a Clear Logistics International

Repair case. •Do Not Contact ECC for replacement.•Select EFA box (see pg. 22) if EFA is requested by CSE or Account Manager.

•Open a P4 RMA case. •Order part thru Cisco online site**

or by phone at 1-800-495-9121.• Open a Clear Logistics OAR case. IF an EFA is required and dispatch to Board Repair. Make sure EFA box is checked (see pg. 22 for illustration).

•Open a P4 RMA case to replace CX2600 Server•Obtain 5-digit System ID from customer. . •HP will send an engineer to site to replace part. •NO ClearLogistics RMA REQUIRED

•Open a P4 RMA case.•Open a Clear Logistics International Repair case.•Dispatch case to Board Repair. DO NOT OPEN RMA WITH NORTEL

Contivity Support: Call Nortel at 1-800-492-5762, option 1, Express Routing Code 176.Note: Part Number A0831586 is not recognized by Nortel. Give Nortel the following part number instead: DM140166 (this number can be found in Clarify database by entering A0831586).



for EBTS/BSC/iBSC


CiscoMPS

Sun

Brazil


Open ClearLogistics RMA as “International Repair.NOTE: Process the RMA if the part is in this List. Order part thru ECC: 1-800 –551-1017.

•Open a P4 RMA case. •Notify CSE to contact SUN at 800 872 4786. •Add note to case that CSE was contacted. •Contact Dan for all PDSI RMA request.•See Sun Hardware policy Information

.


•Open a P4 RMA case to •Obtain 5-digit System ID from customer. •Open ClearLogistics RMA “International Repair” in Clarify.•Do NOT contact HP.

7/15/0917

•Open a P4 RMA case.•Open a Clear Logistics OAR case.•Complete Online form at or email form to Nortel. A project ID #1979665 is required. •Note: If using softcopy form, enter Elgin address in ‘Ship To’ section.•Update ClearLogistics RMA with Nortel CR# in Supplier RMA field under More info tab.•Update ClearLogistics RMA with waybill # in Ship Waybill # field under More Info tab and dispatch CL case to Board Repair.

•Contivity Support: Call Nortel at 1-800-492-5762, option 1, Express Routing Code 176.•Note: Part Number A0831586 is not recognized by Nortel. Give Nortel the following part number instead: DM140166 (this number can be found in Clarify database by entering A0831586).


Motorola Partsfor EBTS/BSC/iBSC


CiscoMPS

Sun

Mexico (except Tijuana)



•Open a P4 RMA case. •Order part thru Cisco online site** or

by phone at 1-800-495-9121.• Open a Clear Logistics OAR case ONLY IF an EFA is required and dispatch to Board Repair. Make sure EFA box is checked (see pg. 22 for illustration). Use customer address as ship to address.


Open ClearLogistics RMA as “International RepairNOTE: Process the RMA if the part is in this List. Order part thru ECC: 1-800 –551-1017.


.

Nortel


•Open a P4 RMA case to •Obtain 5-digit System ID from customer. •Open ClearLogistics RMA “Exchange” in Clarify.•Do not contact HP.

7/15/0918

Open a P4 RMA case. Open a Clear Logistics OAR case.Order part thru ECC: 1-800 –551-1017.IF an EFA is required, follow above steps and dispatch to Board Repair. Make sure EFA box is checked in Clear Logistics case (see pg. 22 for illustration).




.

•Open a P4 RMA case.•Open a Clear Logistics OAR case.•Complete Online form at or email form to Nortel. A project ID # 1979665 is required. Note: If using softcopy form, enter Elgin address in ‘Ship To’ section.•Update ClearLogistics RMA with Nortel CR# in Supplier RMA field under More info tab.•Update ClearLogistics RMA with waybill # in Ship Waybill # field under More Info tab and dispatch CL case to Board Repair.


Open Clearlogisitcs RMA as “International Repair”.

NOTE: Process the RMA if the part is in this List. Order part thru ECC: 1-800 –551-1017.



for EBTS/BSC/iBSC


CiscoMPS

Sun

Mexico Tijuana




7/15/0919

Expedience Customers

• Verify in or out of warranty on RSU/OSUs. Use Expedience Warranty calculator. Note* Stored on BR Website

• Notify customer of out of warranty (OOW) serial numbers. Ask for permission to create OOW RMA prior to opening ClearLogistics RMA (Note* make sure you check off in and out of warranty box in RMA screen.) For out of warranty RSU/OSU equipment, request that the customer provide a PO. Once the PO is received, forward it to [email protected] and proceed with RMA creation.

• RMA’s should be setup as Dom or Int repair depending on location of customer.

• Email packing slip to customer. (Packing slip).

• Note* Clearwire Domestic – Create RMA’s for the customer regardless of warranty status.

• Serial numbers are not required

• Email RMA numbers to Board Repair.

• Contact Dan or Perry with any questions

7/15/0920

WiMAX RMA Support- Board Repair

• NABR Support customers in North, Central & South America’s. (Clearwire, Sprint, Axtel, Embratel, Telmex, Inukshuk, etc.)

• Open P4 RMA case.• Open ClearLogistics RMA as Domestic or International Repair

– Redback Equipment – CSE will either transfer customer to you or request you open RMA with Redback. Please make sure you completely understand what is expected of you via handoff. CNRC and Redback case must be inputted in RMA. Redback case needs to be placed in supplier RMA field.

– Foundry Equipment - CSE will either transfer customer to you or request you open RMA with Foundry. Please make sure you completely understand what is expected of you via handoff. CNRC case and Foundry case must be inputted in RMA. Foundry case needs to be placed in supplier RMA field.

– Emerson Equipment - CAPC• Non Sprint customers send their defective equipment to the repair Center 1st. The Repair Center will

raise an RMA with Emerson at this point. • Sprint (Chicagoland only) request RMA from Emerson

– Update Supplier RMA field with Emerson RMA. – Open RMA as “OAR”.

• EFA’s must be approved by WiMAX SLT. (TJ and/or Tom Bauer).– Access Point (DAP or GAP) and CPE’s, - Generate standard RMA (domestic repair or

international repair based on customer’s location).– Select EFA Box when applicable.

• Create Packing slip. and e-mail it to the customer.• Contact Perry, Dan or Tim for support.

7/15/0921

Canopy Products

Note* Barrett is a NABR customer. Warranty must be determined prior to opening RMA. Contact Perry or Dan in the Interim.

•Validate warranty – Warranty calendar can be located on the BR website.

•In warranty –•Create RMA’s.

•Out of Warranty - Inform Customer of all the serial numbers out of warranty.

•Create RMA’s only if the customer give the o.k.•Contact Board Repair for approval if if they request we do so.

•Open RMA’s as “ Domestic Repair”•Send a Packing slip to the customer.

Note* Contact RMC for all other Canopy customers.

7/15/0922

GROWiMAX RMA Support

Customers - Wateen, TDF France,Wi Tribe & etc

• Open Global Logistics RMA.

• Contact Andy Gwynne OR Barbara Mason for support.

• Customers - Wateen, TDF France, Wi Tribe & etc.

7/15/0923

ECC Marketing Number ECC Part Number(Use these numbers in sub-cases to

the Repair Center)

Description

SCP3211 01-W2114F16C 8U MXP platform configured for iDEN iBSC

MXP3X11DCPS-K 01-W2101F20A 3U, 200W DC Power Module

MXP3X11DCDISTA-K 01-W2124F01A MXP3X11 DC Power Distribution Module

MXP3X11FNSLD-K 01-W2102F01A Fan Module FRU for MXP3X11

MXP3X11ALARM-K 01-W3844F01A MXP3X11 ALARM DISPLAY PANEL

SCP3X11AMC-iDEN-K 01-W2114F18A Alarm Management Card with iDEN overlay

MXP3X11AMCTM-K 01-W2122F01A MXP3X11 AMC RTM

SCP-ZX4500-iDEN-K 01-W2114F17B ZNYX 4500 card with iDEN overlay. This part is currently comprised of 01-W2032F01F (ZX4500P-X2 PICMG 2.16 ENET

SWITCH) and 98-W4026D04C (ZNYX SWITCH FLASH

UPDATE FOR IDEN). Do not ship 01-W2032F01, instead, ship 01-W2114F17

ITP-ZXRTB03-K 01-W2032F03A ZXRTB03, 3 PORT RTM-RJ45

EBTS/BSC Parts List

QA4722

Remove slide

7/15/0924

Additional Notes pg. 1

*The Motorola Extranet site is located at https://mynetworksupport.motorola.com/index.asp.

**The Cisco online site is located at http://tools.cisco.com/ServiceRequestTool/create/launch.do If part is ordered directly from Cisco, the customer needs to return the part(s) to: Teleplan Intl, ATTN: C/O CISCO SYSTEMS, 8875 Washington Blvd. Ste B, Receiving Dock 149, ROSEVILLE, CA 95678.

***Cisco BTS Routers are ordered using a different contract # than all other Cisco parts. See the current list of contract numbers at http://cnrc.cig.mot.com/PDN_html/PDN/Cisco.htm

If a Motorola CDMA Lab requests an RMA for a Motorola or HP part, please contact Jason Ellerman (JELLERM1) from the RMC group at 847-632-3262. He will process their requests and set them up to order parts via the Extranet (mynetworksupport). If the lab needs a part from a third-party vendor other than HP, process the RMA request through the third-party vendor.

Note: We do not process RMA’s for CDMA international customers. The only exception is Telus Mobility in Canada. Direct the international customer to the RMC group, which processes international RMA’s (except for Cisco and Sun parts). To contact the RMC group during working hours, call Andy Gwynne or Barbara Mason. For after hour support, contact CTDI @ 1-800-441-2834, ext 315.

If an CDMA international customer requests a replacement Cisco part, and if the part is in warranty, then we (Service Desk) contact Cisco directly at 1-800-553-2447 to order the part. If the part is out of warranty, inform the customer to contact their Account Team representative.

7/15/0925


All EFA (Red Tag) RMA cases are to be opened by NA-CNRC with the approval of a CSE. The EFA checkbox must be checked in the Clear Logistics case Request Detail tab if a Clear Logistics case is opened and an EFA is requested. See screenshot below:

Harmony RMA’s are handled as “Domestic” and “International” Repairs by the SSC group or via MyNetworkSupport (Extranet). Neil Davis or Mike Cisarik are the NA-CNRC points of contact.

Note* Input in the “More info” tab EFA contact information. This information must consist with the following: Contact Name, Requested EFA contact ship to address, Phone #, Case #, Supplier RMA when applicable.

All EFA (Red Tag) RMA cases are to be opened by CNRC with the approval of a CSE. The EFA checkbox must be checked in the Clear Logistics case Request Detail tab if a Clear Logistics case is opened and an EFA is requested.

Click Here for EFA

7/15/0926

The Elgin ship to address is (Good equipment):

Board Repair ProgramC/O CTDI2210 Galvin Dr.Elgin, IL 60123Ref: RMA i#

The Elgin ship to address is (Defective equipment):

Board Repair ProgramC/O CTDI2214 Galvin Dr.Elgin, IL 60123Ref: RMA i#

The Nortel return address for Brazil is:

RMA# (i0xxxxx-x & CRxxxxx)Nortel Telecomunicações do Brasil Comércio e Serviços Ltda.Rodovia SP 340 S/Nº Km. 118,513088-061 - Barão Geraldo - Campinas - SP

The Nortel return address for Mexico is:

RMA# (i0xxxxx-x & CRxxxxx)Av.Centro Industrial No.73-75 Col.Izcalli del ValleTultitlán Edo.Mex CP 54940At´n: Rubén Martínez Tel. 5091-4838


7/15/0927

FTTN Customers

*For FTTN & FTTP, an Out-of-Box/Dead On Arrival is defined as a failure within 90 days from the date the part was shipped.

Note- No longer supported by NABR. Instruct Customers to contact

CTDI @CTDI Customer Service RMA & TAS

[email protected]

Fax: (615) 232-7015

7/15/0928

FTTP Customers

RMA & Case Process

Forward all Technical request to Schaumburg Call Center –1 888 944 4357 or [email protected] FTTP customers attached RMA Support - [email protected]

FTTP Customer list (right click and select “Open Hyperlink”).

-Select Wireline link

7/15/0929

Board Repair Contacts

• Tim Martin – 1-847-704 3465 or by mobile@ 1 847 875 0139– BR Manager– Off hours primary contact

• Perry Ziakas 1-847-704-3464 or by mobile 1 847 514 0229– WiMAX, Expedience & Canopy– iDEN Domestic– Off hours secondary contact

• Pat Lewis – 1-847-704-3467– All CDMA customers – TL9000

• Dan Patty 1 847 704 3421– iDEN International & Harmony– WiMAX, Expedience and Canopy

• Luis Germoso – 1-847-704-3469– Wireline – Nortel & Emerson relationship manager

Documents

Board Repair CSDR Matrix