Upload
penelope-powell
View
212
Download
0
Embed Size (px)
Citation preview
Board MeetingFebruary 27, 2014
February 27, 2014Board Meeting
The mission of Louisiana One Call is to The mission of Louisiana One Call is to support the protection of our members’ support the protection of our members’
facilities, the public, and the facilities, the public, and the environment by providing excellent environment by providing excellent
damage prevention services in a cost-damage prevention services in a cost-effective manner.effective manner.
Welcome, Remarks, Introductions . . . Mr. Charles Nelson
The vision of the leadership of Louisiana One Call is to be the pre-eminent one call center in the United States.
This will be achieved by staying on the leading edge of technology and by operating in such a manner as to be recognized by our peers as the most innovative center in the industry.
AgendaFebruary 27, 2014
• Call to Order• 2g Marketing Advertising Program• Consent Agenda• Financial Report• Adopt January 23, 2014 Meeting Minutes• Review Governing Policies• Update on Member Emergency Contact Information for Emergency
Locate Tickets• Break• Executive Director’s Report• New Business• Public Forum• Executive Session• Closing Remarks• Adjourn
Financial Report January 2014
• 2g Marketing 2014 Advertising Program . . . Mr. Russ Norwood
Consent AgendaMembership Report
1987 - 2014
Corporate & Political Entity Members
0
200
400
600
800
1000
1200
1987
1988
1989
1990
1991
1992
1993
1994
1995
1996
1997
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
Consent Agenda Top 10 Calls By Parish
January 2014
39
27
30
30
27
98
24
95
23
92
21
30
19
24
19
08
12
75
11
92
0
500
1000
1500
2000
2500
3000
3500
4000
EB
R
Orl
eans
Lafa
yett
e
St.
Tam
man
y
Cad
do
Jeff
erso
n
Cal
casi
eu
Ou
achi
ta
Bos
sier
Asc
ensi
on
Consent Agenda Nature of Work
January 20147933
4252
3958
3648
3581
3068
1393
1317
1239
1237
899
855
745
571
505
307
303
295
245
201
148
137
90
71
67
56
43
42
23
20
19
11
4608
0
1000
2000
3000
4000
5000
6000
7000
8000
Consent Agenda # of Calls By Type Of Caller
January 201424,6
21
9,5
01
2,2
59
2,2
06
1,9
95
428
301
182
169
225
0
5,000
10,000
15,000
20,000
25,000
Consent Agenda Email%
2010/2011/2012/2013/Jan 201470
.53%
86.4
0%
87.7
0%
88.1
8%
88.0
8%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
20102011
20122013
2014
Consent Agenda % I-TIC
2010/2011/2012/2013/Jan 201462
.76%
64.4
0%
62.8
0%
63.9
0%
66.3
9%
60.00%
61.00%
62.00%
63.00%
64.00%
65.00%
66.00%
67.00%
1/1/14 THRU 1/31/14
ACCOUNTING/PAYMENT 0
ADMINISTRATIONS 3
COMPLAINT 0
MEMBER SERVICES 0
OPERATIONS 0
SERVICE REQUEST 0
SPAM 0
OTHER 0
TEST 0
TOTAL 3
HELP DESK REPORTFEBRUARY 27, 2014
Consent AgendaMotion to Adopt
• Membership Report• General Manager’s Report• Help Desk Report• Statistics
Financial Report
• Financial Overview . . . Mr. David Frey and Mr. Brent Saltzman
Financial OverviewBudget Versus Actual January 2014
232,
693
209,
600
210,
779
217,
625
195,000
200,000
205,000
210,000
215,000
220,000
225,000
230,000
235,000
Income Expense
Budget Actual
Target 8%Total Budget Actuals (As of Jan) Remaining % Received
Total Income: 3,004,654$ 217,216.94$ 2,787,436.65$ 7%
Expenses (sub-total): 2,958,525$ 210,779.15$ 2,747,746.12$ 7%
Depreciation: 50,000$ 4,400.00$
Total Expenses: 3,008,525$ 215,179.15$
Net Difference: (3,871.68)$ 2,037.79$
Louisiana One Call System, Inc.
2014 Budget
Louisiana One CallOut To In RatioDec 2007 – Jan 2014
5.275.
30
5.23
5.43
5.20
5.38
5.30
5.53
5.35
5.00
5.10
5.20
5.30
5.40
5.50
5.60
2007 2008 2009 2010 2011 2012 2013 2014
Actual Budget
Louisiana One Call Total Current Assets
Dec 2010 – Jan 2014
1,726
,682
2,255
,452
2,089
,206
2,158
,795
2,176
,391
0
500,000
1,000,000
1,500,000
2,000,000
2,500,000
Dec
10
Dec
11
Dec
12
Dec
13
Jan
14
Louisiana One Call Total Current Assets
Dec 2010 – Jan 2014
$0
$500,000
$1,000,000
$1,500,000
$2,000,000
$2,500,000
2010 2011 2012 2013 2014
Cash Investments Acct Receivable Pre Paid Expense Accrued Interest Total Current Assets
Accounts Receivable2013
0
50,000
100,000
150,000
200,000
250,000
300,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Amt Rec'd Receivables
Amount Billed 235,006 216,154 252,420 265,721 268,516 245,431 265,613 255,905 241,360 255,361 192,998 192,807Amount Rec’d 235,006 216,154 252,420 265,721 268,516 245,431 265,452 255,607 240,927 253,754 191,732 187,519% Outstanding 0% 0% 0% 0% 0% 0% .06% .12% .18% .63% .66% 2.74%
Accounts ReceivableJanuary 2014
0
50,000
100,000
150,000
200,000
250,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Amt Rec'd Receivables
Amount Billed 215,714Amount Rec’d 98,688% Outstanding 54.25%
Financial Report
• Estimated Call Volume . . . Mr. David Frey
Louisiana One CallEst vs Act-Incoming
2013/Jan 2014
0100002000030000400005000060000
JAN
FE
B
MA
R
AP
R
MA
Y
JUN
JUL
AU
G
SE
P
OC
T
NO
V
DE
C
JAN
FE
B
MA
R
AP
R
MA
Y
JUN
JUL
AU
G
SE
P
OC
T
NO
V
DE
C
Estimated Actual
MONTHLY 15% 7% 2% 5% 3% -5% 3% -4% -2% 1% -8% -4% -4.2%YTD -4.2%
Louisiana One CallEst vs Act-Outgoing
2013/Jan 2014
0
50,000
100,000
150,000
200,000
250,000
300,000
JAN
FE
B
MA
R
AP
R
MA
Y
JUN
JUL
AU
G
SE
P
OC
T
NO
V
DE
C
JAN
FE
B
MA
R
AP
R
MA
Y
JUN
JUL
AU
G
SE
P
OC
T
NO
V
DE
C
Estimated Actual
MONTHLY 17% 7% 2% 5% 3% -5% 2% -5% -4% 0% -8% -5% -5.7% YTD -5.7%
Louisiana One CallIncoming Call Volume
43,890
41,88740,500
41,000
41,500
42,000
42,500
43,000
43,500
44,000
44,500
Incoming
2013 2014
Through January 2014, Incoming Call Volume is -4.56% below 2013
Louisiana One CallOutgoing Call Volume
242,134
220,549
205,000210,000215,000220,000225,000230,000235,000240,000245,000
Outgoing
2013 2014
Through January 2014, Outgoing Call Volume is -8.91% below 2013
February 27, 2014Board Meeting
• Adopt January 23, 2014 Board Meeting Minutes
February 27, 2014Board Meeting
• Review Board Governing Policy 6101.00 “Policy Formulation, Approval, and Distribution”
February 27, 2014Board Meeting
• Discuss Proposed Board Governing Policy 6109.01 “Locate Ticket Suppression Program”
February 27, 2014Board Meeting
• Update Regarding Member Emergency Contact Information for Emergency Locate Tickets . . .
Mr. David Frey
BREAK
Executive Director’s Report
• Dig Law Advisory Committee Meeting Update• LA Damage Prevention Summit
– March 17-19– Crowne Plaza, Baton Rouge
Executive Director’s Report
• Annual Meeting-March 27– Nominations for Board Seats
• Gabe Hudson-AT&T - Principle Seat• Mike Mancil-Atmos Energy - Principle Seat • Sonny Vidrine-Gulf South Pipeline - Principle Seat• Charles Nelson-Colonial Pipeline - Affiliate Seat • Tommy McNulty-Spectra Energy -At Large Seat• Sean Cummings-Kinder Morgan - At Large Seat
Executive Director’s Report
• Spring SOCS Meeting– April 23-25– Memphis, TN
• Spring Planning Session– May 1-2– Cocodrie
• Annual Planning Session– June 25-26– Renaissance Hotel, Baton Rouge
February 27, 2014Board Meeting
• New Business . . .
February 27, 2014Board Meeting
• Public Forum
February 27, 2014Board Meeting
• Executive Session
February 27, 2014Board Meeting
• Closing Remarks . . .Mr. Charles Nelson
February 27, 2014Board Meeting
• Adjourn
Adjourn