1

Action Request System 7.6.03

Compatibility and Support

August 2010

2

Contacting BMC Software

You can access the BMC Software website at . From this website, you can obtain

information about the company, its products, corporate offices, special events, and career opportunities.

United States and Canada

Address BMC SOFTWARE INC

2101 CITYWEST BLVD

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USA

Telephone

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or 800 841 2031

Fax

713 918 8000

Outside United States and Canada

Telephone

(01) 713 918 8800 Fax (01) 713 918 8000

If you have comments or suggestions about this documentation, contact Information Design and Development by email at

.

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3

Customer Support

You can obtain technical support by using the Support page on the BMC Software website or by contacting Customer Support by

telephone or email. To expedite your inquiry, please see ―Before Contacting BMC Software.‖

Support website

You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http://www.bmc.com/support. From this

website, you can:

Read overviews about support services and programs that BMC Software offers.

Find the most current information about BMC Software products.

Search a database for problems similar to yours and possible solutions.

Order or download product documentation.

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Support by telephone or email

In the United States and Canada, if you need technical support and do not have access to the Web, call 800 537 1813 or send an

email message to customer_support@bmc.com. (In the Subject line, enter , such as

.) Outside the United States and Canada, contact your local support center for assistance.

Before contacting BMC Software

Have the following information available so that Customer Support can begin working on your issue immediately:

Product information

o Product name

o Product version (release number)

o License number and password (trial or permanent)

Operating system and environment information

o Machine type

o Operating system type, version, and service pack

o System hardware configuration

o Serial numbers

o Related software (database, application, and communication) including type, version, and service pack or

maintenance level

Sequence of events leading to the problem

Commands and options that you used

Messages received (and the time and date that you received them)

o Product error messages

o Messages from the operating system, such as file system full

o Messages from related software

BMC Remedy AR System 7.6.03 Compatibility Matrix

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Contents INTRODUCTION ........................................................................................................................................................................ 5

Vendor Backwards Compatibility and AR System 7.6.03 ...................................................................... 6

AR SYSTEM SERVER SUPPORTED HARDWARE PLATFORMS AND OPERATING SYSTEMS ............................. 7

AR SYSTEM SERVER SUPPORTED DATABASES .............................................................................................................. 7

Known Incompatibilities for AR System Server ......................................................................................... 8

JAVA SUPPORT ......................................................................................................................................................................... 8

Known Incompatibilities for Java ...................................................................................................................... 8

AR SYSTEM MID-TIER SUPPORTED CONFIGURATIONS ............................................................................................. 9

Known Issues for AR System Mid-Tier Supported Configurations .................................................... 9

Potential Incompatibilities for AR System Mid-Tier ................................................................................. 9

AR SYSTEM CLIENT SUPPORTED CONFIGURATIONS ............................................................................................... 10

Known Issues for AR System Client Supported Configurations ....................................................... 10

BROWSER SUPPORTED CONFIGURATIONS .................................................................................................................. 10

Known Issues for AR System Browser Supported Configurations ................................................. 10

VIRTUAL ENVIRONMENT SUPPORT ................................................................................................................................ 11

Support Definitions for Virtual Environments ............................................................................................ 11

Partially supported virtual environments ..................................................................................................... 11

Fully supported virtual environments ............................................................................................................ 11

OTHER PRODUCT COMPATIBILITY SUPPORTED CONFIGURATIONS .................................................................. 12

Known Issues for Other Product Compatibility Supported Configurations ................................ 12

Known Incompatibilities for Other Product Compatibility Supported Configurations ......... 12

SCREEN READER SUPPORTED CONFIGURATIONS ..................................................................................................... 12

LANGUAGE OFFERINGS ...................................................................................................................................................... 13

REMEDY APPLICATIONS AND PRODUCTS .................................................................................................................... 13

Known Issues for Remedy Applications and Products ......................................................................... 15

Known Incompatibilities for Remedy Applications and Products ................................................... 15

COMPARISON OF SUPPORT BETWEEN AR SYSTEM VERSION 7.5.00 AND 7.6.03 ................................................ 16

BMC Remedy AR System 7.6.03 Compatibility Matrix

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Introduction

The BMC Remedy AR System 7.6.03 Compatibility Matrix is divided into multiple areas of support. Each of these

areas is further broken down into three sections:

Supported Configurations Known Issues Potential Issues

Supported Configurations are those where the configuration is expected to work properly based on design, testing

or general understanding of the interaction between products. For supported configurations, BMC Customer

Support will work with customers on an issue involving the configuration until either the issue is resolved or a

defect / enhancement is logged.

Configurations not listed may still operate properly with AR System and thus customers may choose to run AR

System in a configuration not listed as supported. Such configurations would be considered as ―unconfirmed‖.

BMC Remedy will accept issues reported in unconfirmed configurations but we reserve the right to request

customer assistance in problem determination, including recreating the problem on a supported configuration.

Reported defects either found to be unique to an unconfirmed configuration or not reproducible within a supported

environment will be addressed at the discretion of BMC Remedy. Defects requiring time and resources beyond

commercially reasonable effort may not be addressed. If a configuration is found to be incompatible with AR

System or ITSM applications, support for that configuration will be specifically documented as not supported (or

unsupported – c.f. Known Issues below).

The Known Issues section documents any known additional requirements or incompatibilities between BMC

products and products from other vendors. This list represents only those situations that BMC has encountered or

researched and may not represent an exhaustive list.

The Potential Issues section documents issues of supportability or incompatibility between BMC products and

products from other vendors that are for informational purposes only. Final word on these statements would need

to be stated in documentation from the other vendor.

In all tables, Italics indicate an addition since AR System 7.5.00.

BMC Remedy AR System 7.6.03 Compatibility Matrix

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Vendor Backwards Compatibility and AR System 7.6.03

It is expected that a vendor will retain full backwards compatibility with existing major or minor versions of a

product when releasing newer versions of their products. This includes major, minor and maintenance releases as

well as service packs, patches, updates or other similar level of changes. Unless otherwise stipulated by written

communication from BMC Software, BMC Remedy AR System supports the listed version of vendor products or

higher with regard to supported server operating systems, desktop operating systems, databases, web or application

servers, servlet engines or browsers. However, this support is limited by documented compatibility restrictions

from the vendors themselves.

For example, if Oracle database version 10g were listed, AR System would support Oracle database version

10g, 11g and future higher versions of Oracle database.

In the event that a vendor does not provide backwards compatibility, BMC reserves the right to rescind support for

a specified version of a vendor’s product and document such incompatibilities once confirmed. BMC may, at

BMC’s discretion, attempt to address a discovered incompatibility by modifying the current version of AR System.

However, if major architectural changes in a vendor product require significant BMC development to achieve

tolerance, support for the vendor product may be deferred to a later version of AR System.

BMC Remedy AR System 7.6.03 Compatibility Matrix

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AR System Server Supported Hardware platforms

and Operating Systems

Remedy Email Engine, Remedy Approval Server, Remedy Distributed Server Option (DSO) and Remedy

Encryption share the same requirements as the Server.

The following Operating Systems and hardware platforms are supported. AR System supports the listed

version of vendor products or higher.

Platform Minimum Operating System version

32 or 64 bit x86 PC Compatible Windows 2003 (32 or x64) [Server, Advanced Server, Datacenter, Enterprise, Standard]

Sun SPARC Solaris 9

IBM pSeries and Power5 or higher IBM AIX 5L 5.3

PA-RISC HP-UX 11iv2

HP Integrity / Itanium HP-UX 11iv2

64 bit PC Compatible Red Hat Enterprise Linux 4 (x64 only) [Server Editions]

64 bit PC Compatible Novell SuSE Linux 9 (x64 only) [Enterprise Server]

AR System Server Supported Databases

The following databases are supported on all operating systems and platforms supported by BMC as defined in the

―AR System Server Supported Hardware platforms and Operating Systems‖ section above. AR System

supports the listed version of vendor products or higher.

Minimum Database Version Oracle 10g R2 [Standard, Std One, Enterprise + RAC]

The following additional databases are supported.

Minimum Database Version Minimum Operating System version

Microsoft SQL Server 2005 (32 or 64-bit) [Enterprise, Standard]

Windows 2003 (32 or x64) [Server, Advanced Server, Datacenter, Enterprise, Standard]

Sybase ASE 12.5.3 Solaris 9

Informix Dynamic Server 11.5 Solaris 9, HP-UX 11iv2

IBM DB2 9.5 [Enterprise, Workgroup, Workgroup Unlimited]

Solaris 9, IBM AIX 5L 5.3, Windows 2003

For information on support of virtual environments, refer to the (Statement of Direction) BMC Atrium CMDB and

BMC Remedy IT Service Management Virtual Environment Support found in the Documentation section for AR

System on http://www.bmc.com/support.

BMC Remedy AR System 7.6.03 Compatibility Matrix

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The following database client versions are supported and required to operate properly with supported

databases. Database clients must match these versions – lower or higher versions are not supported.

Platform Database Client version

32-bit Windows servers Oracle : 32-bit Oracle 11g IBM DB2 : 32-bit DB2 9.7

64-bit Windows servers Oracle : 64-bit Oracle 11g IBM DB2 : 64-bit DB2 9.7

UNIX

Oracle : 64-bit Oracle 11g Sybase : 64-bit Sybase 15 IBM DB2 : 64-bit DB2 9.7 Informix : 64-bit IDS 11.5

Linux Oracle : 64-bit Oracle 11g

Known Issues for AR System Server Supported Configurations

1. The 32-bit Windows version of AR System is only supported on 32-bit Windows operating systems. For

64-bit Windows operating systems, the 64-bit Windows version of AR System is required.

2. In general, BMC recommends running on the latest Service Pack, Maintenance Level or other such update

to listed operating systems.

3. Trusted extensions for Solaris are supported. Please see Solaris 10 FAQs for more information

4. AIX 5.3 must be at ML 6 – SP5 (5300-06-05-0806) or greater with xlC RTE (C Run Time Library) 9.00.4

or later. AIX 6.1 must be at TL 2 – SP1 or greater

5. Oracle 10g installed on a 64-bit Windows operating system requires Oracle patch 5059261 or later

Known Incompatibilities for AR System Server

1. A database is required for AR System. Flat files are not supported.

2. Solaris running on x86 or x64 processors is not supported.

3. Windows or Linux running on Itanium processors is not supported.

Java Support

AR System (Server, Mid-Tier, and Developer Studio) 7.6.03 supports the listed version or higher.

Supported Vendors are:

Operating System Vendor Minimum recommended version

Windows, Solaris, Linux (Red Hat and SuSE) Sun Microsystems JDK 1.5.0_12

HP-UX HP HP JDK 1.5 build 1.5.0.05

AIX IBM JDK 1.5 SR2

Note: Sun Microsystems refers to Java 1.5 as "5.0" and 1.6 as ―6.0‖. See Java SE Naming and Versions for more details.

Known Incompatibilities for Java

1. When running in a 64-bit JVM, the Email Engine cannot support the MAPI protocol.

2. When running in a 64-bit JVM, OLE Automation feature will not be available in Developer Studio.

BMC Remedy AR System 7.6.03 Compatibility Matrix

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AR System Mid-Tier Supported Configurations

The following Web / Application Servers and Servlet Engines are supported all operating systems and platforms

supported by BMC as defined in the ―AR System Server Supported Hardware platforms and Operating Systems‖

section above. AR System supports the listed version of vendor products or higher.

The following additional Web / Application Servers are supported.

Minimum Web / Application Server version Minimum Operating System version Microsoft IIS 6.0 Windows 2003 (32 and x64)

Known Issues for AR System Mid-Tier Supported Configurations

1. Crystal or BO Enterprise (not included – see below for supported versions/editions) is required for web-

based reporting using Crystal reports.

2. The following minimum standards are required to use the Mid-Tier

Servlet API Version 2.3+

JSP API Version 1.2+

SOAP Version 1.1 or 1.2

HTML Version 4.0+

Javascript Version 1.3+

3. HTTP Version 1.1 required

4. The JRockit Java Virtual Machine is supported when installed with the BEA WebLogic application server,

but only for use with WebLogic.

5. Running Flash Player 10.1.53.64 on Internet Explorer browsers is not supported. The use of this version of

Flash Player on Internet Explorer browsers may result in improper rendering of consoles and forms. Please

visit Adobe Flash Player’s support site for details.

Potential Incompatibilities for AR System Mid-Tier

1. The following combinations may work properly, but are classified by BMC as ―unconfirmed‖.

a. ServletExec 5.0 may not be supported on Apache 2.2.

2. New Atlanta has ceased support for ISAPI with IIS 6.0 or higher. Please refer to FAQ #364 on the New

Atlanta support site for more information.

3. For Safari users, use of RTF fields requires Safari 4.0.4 or higher.

Minimum Web / Application

Server versions

Minimum Servlet Engine versions

Apache 2.0.x

Tomcat 5.5.28

JBoss 4.0.2+

Oracle BEA WebLogic 10.0

IBM WebSphere 6.1

ServletExec 5.0

Tomcat 5.5.28

JBoss (Embedded) 4.0.2+

Oracle BEA WebLogic Servlet Engine 10.0

IBM WebSphere Servlet Engine 6.1

BMC Remedy AR System 7.6.03 Compatibility Matrix

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AR System Client Supported Configurations

AR System supports the listed version of vendor products or higher.

Minimum Operating System Version AR System Clients

Windows XP (32 bit only) – includes support for Vista [Enterprise, Business, Ultimate] (32-bit only) & Windows 7 [Professional, Enterprise, Ultimate] (32-bit only)

AR System User Tool AR System Developer Studio

Windows 2003 (32 or x64) AR System Developer Studio

Known Issues for AR System Client Supported Configurations

1. AR System clients are compiled as a 32-bit executable. 64-bit execution depends on operating system

compatibility requirements. Consult your operating system and database vendors for information about

compatibility support for 32-bit clients on 64-bit operating systems.

2. The Remedy User Tool installation includes optional Crystal Reports XI reader libraries.

a. BMC does not guarantee backwards compatibility of Crystal based reports that are not compatible

with Crystal Reports XI viewer. Please refer to http://www.crystaldecisions.com for information

regarding backwards compatibility with previous Crystal releases.

3. A browser is required to correctly view Flashboards, View Fields and Application List field in the Home

Page

Browser Supported Configurations

The following browsers are supported on all operating systems and platforms supported by BMC as defined in the

―AR System Server Supported Hardware platforms and Operating Systems‖ and ―AR System Client Supported

Configurations‖ sections above. AR System supports the listed version of vendor products or higher.

Minimum Browser version

Firefox 3.0

The following additional browsers are supported.

Minimum Browser version Minimum Operating System version

Internet Explorer 7 (32 & 64-bit) Windows XP (32 bit only) – includes support for Vista [Enterprise, Business, Ultimate] (32 or x64) & Windows 7 [Professional, Enterprise, Ultimate] (32 or x64)

Internet Explorer 6 Windows 2003 (32 or x64), XP (32 bit only)

Safari 3.2.3 Macintosh OS X 10.5

Known Issues for AR System Browser Supported Configurations

1. For optimal browser colors in AR System forms, set the color depth in the client system to at least 24 bits.

2. HTTP Version 1.1 required

3. Adobe Flash Player 10.1.82.72 or higher is required.

BMC Remedy AR System 7.6.03 Compatibility Matrix

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Virtual environment support

Support Definitions for Virtual Environments

Support is defined at two levels — full or partial. A fully supported virtual environment indicates that BMC

will accept problems reported in the virtual environment; recreate any reported problems within the virtual

environment; and address the issue in the same manner as other reported issues on non-virtual environments.

Partial support indicates that BMC will accept problems reported in the virtual environments specified below,

but reserves the right to request customer assistance in problem determination, including recreating the problem

in a non-virtual environment. Under partial support, reported defects either found to be unique to a virtual

environment or not reproducible within a native non-virtual environment will be addressed at the discretion of

BMC. Defects requiring time and resources beyond commercially reasonable effort may not be addressed.

BMC will only provide partial or full support for those operating systems running within a virtual environment

that are defined within BMC Remedy compatibility matrices as supported on a non-virtual environment.

Partially supported virtual environments

Vendor Virtual platform

VMWare GSX Server, Workstation, VMWare Server,

Dynamic Resource Scheduler (DRS) and VMotion Enabled Environments

Microsoft Hyper-V

Fully supported virtual environments

The following are fully supported virtual environments for the BMC Atrium CMDB or BMC Remedy IT

Service Management applications running on:

Vendor Virtual platform

VMWare ESX Server™

Sun Microsystems Solaris 10 Zones (Whole Root and Sparse)

Hewlett Packard HP-UX Virtual Partitions (vPar)

IBM AIX Logical Partitions (LPAR)

Known incompatibilities for virtual environments

1. BMC recommends against running server components of BMC Atrium technologies or BMC Remedy

IT Service Management applications within VMware Workstation in a production environment.

BMC Remedy AR System 7.6.03 Compatibility Matrix

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Other Product Compatibility Supported Configurations

Remedy Component Products Comments

AR Server SNMP Agent BMC Patrol, Patrol Express SNMP v2

AR Server SNMP Agent BMC Patrol Enterprise Manager AR System API

Remedy Email Engine (Windows) Microsoft Exchange 2000, 2003 SP1, 2007 (64-bit) Email/MAPI, IMAP, POP3, SMTP, MBOX

AR ODBC (Windows) Microsoft 2000, 2003 (Excel, Access)

AR ODBC (Windows) Crystal Reports 2008 Design and run reports through the AR ODBC interface

Remedy User Tool Crystal Reports XI reader libraries

Remedy Mid-Tier (Windows) BusinessObjects Enterprise XI 3.1 [Premium, Professional]

Remedy Mid-Tier (Windows) Crystal Reports Server 2008

Remedy User Tool Citrix Metaframe XP 1.2 (Unix) and 3.0, 4.0 & 4.5 (Windows)

Remedy User Tool Microsoft Windows Terminal Server 2003

Known Issues for Other Product Compatibility Supported Configurations

1. Business Objects Enterprise 3.1 and Crystal Report Server 2008 are only supported on Windows.

Known Incompatibilities for Other Product Compatibility Supported

Configurations

1. The SAP Business Objects Enterprise Professional server supplied with BMC Analytics for BSM 7.6.00

or earlier cannot be used with AR System. The Premium edition of BMC Analytics is required.

2. SAP strongly recommends that BusinessObjects XI 3.0 customers upgrade to BusinessObjects XI 3.1 in

all environments. BusinessObjects XI 3.0 is therefore not supported. Please refer to SAP Note number

1261170 for details.

Screen Reader Supported Configurations

The following screen reader is supported to make AR System accessible to people with disabilities:

Product Version Browser

Freedom Scientific JAWS® for Windows 7 Internet Explorer 6.0

Freedom Scientific JAWS® for Windows 9, 10 Internet Explorer 7.0, 8.0

BMC Remedy AR System 7.6.03 Compatibility Matrix

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Language Offerings

Localization (L10N): AR System end user interfaces are localized into

English

French

German

Brazilian Portuguese

Italian

Spanish

Japanese

Simplified Chinese

Russian

Korean

Internationalization (I18N): AR System supports the following character encodings:

MS 1252/ISO-8859-1 and -15

MS 1250/ISO-8859-2

MS 1257/ISO-8859-13

MS 1251/ISO-8859-5

MS 932/EUC-JP

BIG5

MS 936/GB2312

MS 949/KSC-5601-1987

MS 874/TIS-620 (Win only)

Unicode UTF-8/UTF-16 (Java)

This represents support for the following language sets:

Latin-1: English, Danish, Dutch, Finnish, French, German, Icelandic, Italian, Norwegian, Portuguese, Spanish and Swedish

Latin-2: English, Albanian, Croatian, Czech, Hungarian, Polish, Romanian, Slovak, Slovenian

Latin-4: English, Estonian, Greenlandic, Lappish, Latvian, Lithuanian

Japanese

Traditional Chinese

Simplified Chinese

Korean

Cyrillic: Russian

Standard Thai (Windows Only)

Remedy Applications and Products

Client / Add-On / Application Supported on Server 7.1.00?

Supported on Server 7.5.00?

Supported on Server 7.6.03?

AR System Administrator 7.1.00 Yes Yes [7.1.00 features] No

AR System Developer Studio 7.5.00 Yes [7.1.00 features] Yes Yes [7.5.00 features]

AR System Developer Studio 7.6.03 Yes [7.1.00 features] Yes [7.5.00 features] Yes

Remedy User 7.1.00 Yes Yes [7.1.00 features] Yes [7.1.00 features]

Remedy User 7.5.00 Yes [7.1.00 features] Yes Yes [7.5.00 features]

Remedy User 7.6.03 Yes [7.1.00 features] Yes [7.5.00 features] Yes

AR System Mid Tier 7.1.00 Yes Yes [7.1.00 features] Yes [7.1.00 features]

AR System Mid Tier 7.5.00 Yes [7.1.00 features] Yes Yes [7.5.00 features]

AR System Mid Tier 7.6.03 Yes [7.1.00 features] Yes [7.5.00 features] Yes

Remedy Email Engine 7.1.00 Yes No No

Remedy Email Engine 7.5.00 No Yes No

BMC Remedy AR System 7.6.03 Compatibility Matrix

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Remedy Email Engine 7.6.03 No No Yes

Remedy Approval Server 7.1.00 Yes Yes [7.1.00 features] Yes [7.1.00 features]

Remedy Approval Server 7.5.00 No Yes Yes [7.5.00 features]

Remedy Approval Server 7.6.03 No No Yes

Remedy Assignment Engine 7.1.00 Yes Yes [7.1.00 features] Yes [7.1.00 features]

Remedy Assignment Engine 7.5.00 No Yes Yes [7.5.00 features]

Remedy Assignment Engine 7.6.03 No No Yes

Distributed Server Option 7.1.00 Yes Yes [7.1.00 features] Yes [7.1.00 features]

Distributed Server Option 7.5.00 Yes [7.1.00 features] Yes Yes [7.5.00 features]

Distributed Server Option 7.6.03 Yes [7.1.00 features] Yes [7.5.00 features] Yes

Flashboards 7.1.00 Yes No No

Flashboards 7.5.00 No Yes No

Flashboards 7.6.03 No No Yes

AR System Encryption 7.1.00 Yes Yes [7.1.00 features] Yes [7.1.00 features]

Remedy Encryption 7.5.00 Yes [7.1.00 features] Yes Yes [7.5.00 features]

Remedy Encryption 7.6.03 Yes [7.1.00 features] Yes [7.5.00 features] Yes

AR System Migrator 7.1.00 Yes No No

AR System Migrator 7.5.00 Yes [7.1.00 features] Yes No

AR System Migrator 7.6.03 Yes Yes Yes

Remedy Developer Plus 6.0 / 6.3 Yes No No

Remedy Full Text Search 7.1.00 Yes No No

Remedy Full Text Search 7.5.00 No Yes No

Remedy Full Text Search 7.6.03 No No Yes

Remedy Link for Tivoli v6.3 Yes Yes Yes

Remedy Link for Oracle / SQL Server 5.1.00 Yes No No

Remedy Link for Oracle / SQL Server 7.0.00 Yes Yes Yes

Remedy Link for MS Project 7.0 Yes Yes Yes

Remedy Link for MS Project 7.1 Yes Yes Yes

Remedy Help Desk 5.6 Yes Yes Yes

Remedy Help Desk 6.0 Yes No No

Remedy Service Desk 7.0.x Yes Yes Yes

Remedy Service Desk 7.5.x No Yes Yes

Remedy Service Desk 7.6 No Yes Yes

Remedy Asset Management 5.6 Yes Yes Yes

Remedy Asset Management 6.0 Yes No No

Remedy Asset Management 7.0.x Yes Yes Yes

Remedy Asset Management 7.5.x No Yes Yes

Remedy Asset Management 7.6 No Yes Yes

Remedy Change Management 5.6 Yes Yes Yes

Remedy Change Management 6.0 Yes No No

Remedy Change Management 7.0.x Yes Yes Yes

Remedy Change Management 7.5.x No Yes Yes

BMC Remedy AR System 7.6.03 Compatibility Matrix

15

Remedy Change Management 7.6 No Yes Yes

Service Level Agreements 5.6 Yes No No

Service Level Agreements 6.0 Yes No No

Service Level Management 7.0.x Yes Yes Yes

Service Level Management 7.1.00 Yes Yes Yes

Service Level Management 7.5 No Yes Yes

Service Level Management 7.6 No Yes Yes

Remedy Customer Support 5.6 Yes Yes Yes

Remedy Quality Management 5.6 Yes Yes Yes

Service Request Management 2.1.0 Yes Yes Yes

Service Request Management 2.2.0 Yes Yes Yes

Service Request Management 7.5.00 No Yes Yes

Service Request Management 7.6 No Yes Yes

Atrium CMDB 2.0.1 Yes Yes (Windows only) No

Atrium CMDB 2.1 Yes Yes (Windows only) Yes (Win 32 bit Only)

Atrium Core 7.5.00 No Yes Yes (Win 32 bit and Unix and Linux)

Atrium Core 7.6.00 No Yes Yes (Win 32 bit and Unix and Linux)

Atrium Core 7.6.03 No No Yes

Atrium Integration Engine 7.1.00 Yes Yes Yes

Atrium Integration Engine 7.5.00 Yes Yes Yes

Atrium Integration Engine 7.6.03 Yes Yes Yes

Known Issues for Remedy Applications and Products

1. It is strongly recommended that all users on a single AR System Server use the same Remedy

Administrator or Developer Studio version.

2. AR System servers co-located on the same machine must be the same version.

3. In AR System 7.5.00 and higher, unlimited flashboards no longer require an additional license add-on

4. If running CMDB 2.1, Patch 003 is required for use with AR System 7.6.03 (Windows only)

5. If running SRM 2.2, Patch 003 is required for use with AR System 7.6.03.

Known Incompatibilities for Remedy Applications and Products

1. Previous versions of Atrium Core, ITSM, SRM and SLM may not be compatible when Mid Tier is

installed within a 64-bit JVM. Please refer to the Expected 64-bit interoperability with BMC

Remedy AR System Mid-Tier 7.6.03 for more information.

BMC Remedy AR System 7.6.03 Compatibility Matrix

16

To learn more about how BMC can help activate your business, visit www.bmc.com or call (800) 841-2031 BMC, BMC Software, the BMC logos, and other BMC marks are trademarks or registered trademarks of BMC Software, Inc. in the U.S. and/or certain other countries. IBM is a trademark or registered trademark of International Business Machines Corporation in the United States, other countries, or both. Sun is a trademark or registered trademark of Sun Microsystems, Inc. in the United States and other countries. All other trademarks or registered trademarks belong to their respective companies. ©2010 BMC

Software, Inc. All rights reserved.Content subject to change without notice.

Comparison of support between AR System

version 7.5.00 and 7.6.03

Support removed is highlighted in red. Support added is highlighted in bold.

7.5.00 7.6. 03

Operating Systems

Windows 2003, or higher (32 or x64) Windows 2003, or higher (32 or x64)

HP-UX 11iv2 or higher HP-UX 11iv2 or higher

Solaris 9 or higher Solaris 9 or higher

IBM AIX 5L 5.3 or higher IBM AIX 5L 5.3 or higher

Red Hat Enterprise Linux 4 or higher (x64) Red Hat Enterprise Linux 4 or higher (x64)

Novell SuSE Linux 9 or higher (x64) Novell SuSE Linux 10 or higher (x64)

Windows Vista, XP, Windows 7 (client only) Windows Vista, XP, Windows 7 (client only)

Macintosh 10.4 or higher (browser only) Macintosh 10.4 or higher (browser only)

Databases

Microsoft SQL Server 2005 or higher (32 or 64-bit) Microsoft SQL Server 2005 or higher (32 or 64-bit)

Oracle 10g or higher Oracle 10g or higher

IBM DB2 9.1 or higher IBM DB2 9.5 or higher

Sybase ASE 12.5.3 or higher Sybase ASE 12.5.3 or higher

Informix Dynamic Server 10 or higher Informix Dynamic Server 11.5 or higher

Web Servers

Apache 2.0.x or higher Apache 2.0.x or higher

Tomcat 5.5.25 or higher Tomcat 5.5.28 or higher

JBoss 4.0.2+ or higher JBoss 4.0.2+ or higher

Oracle BEA WebLogic 9.2 or higher Oracle BEA WebLogic 10.0 or higher

Microsoft IIS 6.0 or higher Microsoft IIS 6.0 or higher

IBM WebSphere 6.1 or higher IBM WebSphere 6.1 or higher

Oracle AS 10gR3 or higher

Servlet Engines

ServletExec 5.0 or higher ServletExec 5.0 or higher

Browsers

Internet Explorer 6 or higher Internet Explorer 6 or higher

Firefox 2.0 or higher Firefox 3.0 or higher

Safari 3.0 or higher Safari 3.2.3 or higher