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BMC Atrium Configuration ManagementDatabase (CMDB)As the industrys leading ITIL-based CMDB, the BMC Atrium CMDB provides a single source

of truth for your IT organization including IT operations, service support, and mainframeoperations. It provides a complete, accurate, and up-to-date view of the people, processes, an

technologies that make up your business and IT environment.

DATASHEET

BMC pioneered the business service

management (BSM) concept as a way to

help better align IT Operations with

business needsBMCs BSM

leadership comes from several years of

internal development and

complementary acquisitions around its

core platform of Remedy and Atrium and

is further strengthened by its mainframeexpertise.

The IT Management Software

Megavendors, Forrester Research Inc.,

August 2009

Business ChallengeEvery business service whether its order processing, email, or payroll has a lifecycle. IT must define it,

move it into production, ensure that it is running effectively, make changes as the business requires, and

constantly assess services for compliance. If your IT organization is like most, manual processes, fragmented

systems, and a lack of trusted information about IT assets and services create complexity, thus inhibiting

success, increasing costs, and resulting in poor quality of service.

The BMC SolutionBMC Atrium is a service-enabling architecture that discovers, models, and manages business and IT services

and processes. It is designed around ITIL

best practices, and has been deployed by large enterprises

worldwide. With BMC Atrium, you will know what you have with a single source of truth for your IT infrastructure;

integrate and orchestrate data with workflow to improve IT efficiency; make better decisions with a

comprehensive view of how IT impacts your business; and continuously align IT decisions and actions to

business priorities.

At the heart of BMC Atrium is the industry-leading BMC Atrium CMDB, which provides a complete, accurate, and

up-to-date view of the people, processes, and technologies that make up your business and IT environment

across IT operations, service support, and mainframe. It consolidates silos of data into an enterprise-wide view of

IT that shows not only infrastructure components and their physical and logical relationships, but also the

relationships of the infrastructure to business services. Through automation, it simplifies the capture and

maintenance of the often complex and dynamic relationships that exist across your IT environment.

Enhancing the Efficiency of IT ProcessesBy providing an accurate, dynamic business-service view, the BMC Atrium CMDB significantly enhances the

efficiency of your IT processes. For example:

Theservice desk better prioritizes incidents and problems based on business requirements and priorities.

Change management understands hidden dependencies that may increase the risk of change, and allows

changes to be scheduled based on business requirements for such things as service availability.

Configuration automation deploys complete business services, getting the right changes to the right devices

at the right time, every time.

Performance management isolates application problems and provides the detailed forensic information

necessary to resolve problems quickly, before users are affected.

Event and impact management takes incoming infrastructure events and correlates them to business

services, allowing IT operations to understand the potential business impact of a system outage.

Asset management understands the cost of IT assets (such as hardware and software) and how those

assets support a particular business service, thus enabling IT to budget and structure asset spending based

on business needs and charge those costs back to the business.

The BMC DifferenceThe BMC Atrium CMDB delivers a number of technical advantages that ensure success in environments that

span both BMC and third-party IT applications and tools:

Automated Discovery Providing Accurate, Upto-Date Data

The BMC Atrium CMDB integrates seamlessly with BMC Atrium Discovery and Dependency Mapping to ensure

that accurate resource and relationship information is available to your other applications and processes. The

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Proven ValueWorldwide customers are already

reaping the benefits of the BMC Atrium

CMDB. For example:

CARFAX realized a 400 percent

reduction in manual processes

over a two-year period.

Mary Kay reduced costs, reduced

man-hours, and became more

efficient in managing the IT

infrastructure.

Coldwater Creek achieved $1.8

million reduction in annual

expense budget, which contributed

nearly two cents to earnings per

share.

industrys simplest, most comprehensive discovery tools allow you to capture IT configurations across data

center environments (including servers, networks, applications, and mainframes) and end-user environments

(including desktops, laptops, and mobile devices), and then build application dependency maps that show how

the IT infrastructure supports business services.

Patented Rules-Based Reconci liation and Normalization Engine Ensuring Data Integrity

The BMC Atrium CMDB reconciliation and normalization engine is based on business rules, thus allowing you to

leverage existing data coming from third-party asset or discovery tools. To accelerate the population of clean

data, it provides a set of predefined best-practice, precedent rules that can be easily customized using a

configuration wizard. In addition, it includes a key policy enforcement engine that can be used for variouspurposes, such as the management of software titles and licenses, enforcement of best-practice modeling

guidelines, and data cleansing.

Federation Creating a CMDB that is Scalable and Maintainable

Storing data into a single database is just not feasible. There are too many data types with varying granularity

levels. Thats why the BMC Atrium CMDB provides out-of-the-box integrations with other BMC data repositories.

It is fully CMDBf compliant and enables accurate and consistent aggregation of data across complex, multi-

vendor IT management environments. Federation also provides the ability to take actions based on CMDB data

by automatically launching management applications, such as configuration automation to remediate

configuration drift or the service desk to create a ticket.

Common Data Model Linking IT Elements to Business Services

Unlike other solutions that can only store IT configuration data in their CMDBs, the BMC Atrium CMDB supports

business service models, allowing you to map the infrastructure to the specific business services it supports. The

BMC Atrium CMDB Common Data Model provides a flexible, complete graphical interface for extending its

standards-based model to support advanced customer requirements.

Service Catalog The Link between Business and IT

The BMC Atrium CMDB provides the data foundation for both the business service catalog and the technical

service catalog to provide a shared view of the services currently available to customers. The business service

catalog contains details of all IT services delivered to the business and represents the business view. The

technical service catalog contains details of all IT services delivered to the business, together with relationships to

the supporting services and components necessary to support the provisioning of the service.

Rules-Based Approach Creating and Maintaining Service Impact Relationships

Service impact relationships are key to IT operations, helping improve uptime by enabling effective change

impact analysis and for correlating events to a business service. The BMC Atrium CMDB automatically creates

and maintains service impact relationships for dynamic business services. It uses rules based on best-practice

guidelines, ensuring accuracy of service models along with reducing cost of ownership. This rules-based

approach also ensures consistency of service models in multi-data-provider environments.

Real-Time and Expected State Configurations Managing Dynamic Environments

While many vendors only store real-time views of data, the BMC Atrium CMDB allows you to manage multiple

configuration states, including real-time/near real-time views, expected state views, future states, and archived

configurations. It also allows you to restrict updates to only configuration changes that have been approved.

Configuration Audit (drift) capabilities ensure that unplanned changes are discovered and do not persist without

your knowledge. Drift functionality discovers differences between a present-state physical environment and a

baseline CMDB to detect changes, determines if those changes are implemented as designed, and triggers anotification workflow or a service desk incident.

Learn MoreTo learn more about the BMC Atrium CMDB, visitwww.bmc.com/cmdb.

To learn more about the BMC Atrium service-enabling architecture, visitwww.bmc.com/atrium.

BUSINESS RUNS ON I.T.

I.T. RUNS ON BMC SOFTWARE.

Business thrives when IT runs smarter,

faster, and stronger. Thats why the most

demanding IT organizations in the world

rely on BMC Software across both

distributed and mainframe environments.

Recognized as the leader in Business

Service Management, BMC offers acomprehensive approach and unified

platform that helps IT organizations cut

cost, reduce risk and drive business

profit. For the four fiscal quarters ended

J une 30, 2010, BMC revenue was

approximately $1.92 billion.

*

175729*BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC S oftware, Inc., are registered with the U.S. Patent and

Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may beregistered or pending registration in the U.S. or in other countries. ITILis a registered trademark, and a registered community trademark of theOffice of Government Commerce, and is registered in the U.S. Patent and Trademark Office, and is used here by BMC S oftware, Inc., underlicense from and with the permission of OGC. All other trademarks or registered trademarks are the property of their respective owners. 2009,2010 BMC Software, Inc. All rights reserved. Origin date: 08/10