Blueprinting DevOps for DIGITAL TRANSFORMATION

Saravanan Pitchaimani DevOps Architect

Aswin Kumar Practice Manager, DevOps

Agenda

What is it about ‘Being Digital’?

DevOps – A paradigm shift in IT to deliver digitalization

Key challenges in DevOps adoption

DevOps initiatives for Digital Transformation

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Why to ‘Be Digital’?

Recent Trends & Predictions..

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The Hartford Financial Services Group estimates that by 2025, 75% of the workforce will be millennials. With this end-user experience becomes even more critical

Gartner forecast by 2020, IoT will consist of 26 Billion devices and generate over $300 billion in incremental revenue by that year

Recently ‘Apple’ made $18 Billion in 90 days, more than 435 firms in the S&P 500 each made – in total – since 2009

“No device has any value unless it has applications.” – Forbes on IoT

Why to ‘Be Digital’?

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What is common in Apple, Uber, Alibaba, Flipkart - ‘Being Digital’

What is the foundation of a successful customer-centric business?

‘Continual Product / Service Innovation’ + ‘Global Scale with Efficiency’

Providing great experiences to socially powered end-users

What is it about ‘Being Digital’ ?

‘Being Digital’ is a shift towards 1. Creating / running business through digital products/services

2. Developing enterprise capabilities to innovate for end-user experience

3. Changing ways of working to deliver digital products in an agile manner

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What are CIO/CDOs thinking to ‘Go Digital’?

The key to enable IT groups to deliver Digital Transformation lies in adopting

DevOps ways of working

• How do I innovate to build a digital Ecosystem for business enterprise?

• Should we ‘Build or Buy or Outsource or migrate to Hybrid Models’?

• How do I adopt newer emerging technologies with minimal disruption?

• What is the right operating model that can bring enterprise business change of ‘digital transformation’ with minimal disruption?

• How do I wear multiple hats of a CIO & CDO to deliver digital transformation?

• How do I achieve a radical change towards high performance IT?

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What does a Digital Ecosystem look like?

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IT Services / Infra Partner

Ecosystem Partner

Business Service Provider

Mobile Cloud Social

Trad

itio

nal

Sys

tem

s o

f En

gage

men

t

Bu

sin

ess

An

alyt

ics

Buyer / Consumer

Dig

ital

Eco

syst

em

Qu

ick

Feed

bac

k

IoT

Collaboration Hub

DevOps - A mindset & a way of working

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Lloyds Bank

“Automation of IT service

delivery to accelerate change”

"What we have been looking at within Lloyds Banking Group is how are we transforming the business. One of the things that will really accelerate [that transformation] is DevOps.“ Jake McCarthy, Group Infrastructure Architecture CTO and DevOps lead at Lloyds Banking Group

“DevOps is an aggregation of a collaborative set of practices that

“influences” IT Development, Testing & Operations/Service Management staff to

join hands to “more frequently & consistently” deliver high quality IT Services/applications to end-users”.

DevOps – A paradigm shift in IT to deliver Digitalization

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Service Models based

Continuous Feedback

Collaboration in Ecosystem

Automation focused Enterprise Reference Architecture & Service Blueprints

Buyer / Consumer

Traditional Services

Omni-Channel Digital Business Services

Business Analytics

Software as a Service

Platform as a Service

Infrastructure as a Service

Data as a Service

Continuous Software Delivery Ecosystem

Security Service Providers

InnovationPartners

Se

rvic

e P

rov

ide

rs

Integration Services / APIs

InfrastructureProviders

Government/Regulatory

Carriers/LogisticsProviders

Product vendors

Why DevOps is needed for Digital Transformation?

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• Critical Enabler to assure delivery of innovative products

• Collaborative IT lifecycle methodology

• Shared Technology services (across Business/ Dev / Testing / Ops)

• Reinforces collaboration & faster communications (internal/external)

• Self-service & Cross-channel focused

• Enabled by Cloud and Automation technologies

• Facilitates ‘Everything as CODE’ mindset

Key challenges in DevOps adoption for Digital Services

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Business/IT alignment on Digital Products

Lack of focus on Organizational

change/transition

Alignment with End-users & Eco-system

partners

Managing co-existence of

traditional/NEW Infra

Data & Process control

People/ Technology skills

Key foundation levers for successful DevOps strategy

DevOps Operating Model

Integrated Reference

Architecture

Automation Strategy

& Procedures

Integrated Dev/Test & Ops Management

Service Modelling /Blueprints

High Availability & Secure Infrastructure

Tools Standardization

Governance & Reporting

Training & Sustenance plan

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Opengroup IT4IT framework complements DevOps

13 Source: IT4IT functional architecture, The Opengroup

Business Products /Services

IT Platform / Services

Service Analytics

User Analytics

User Experience

Consumers / End-users

Food for thought!

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Ecosystem Provider

IoT

XaaS

Social Enter

prise

devices Phone

Tablet

Watch

PC Card

data Social

M2M

Appliance

Apps User

Convergence Infra

Telecom

Platform

Cloud Computing

Automation AI

Human Collaboration

Big Data

Analytics Social

Buyer

Systems

Transac

tions Cloud

What will be left ‘Manual’ ?

Thank you !

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Key DevOps initiatives for Digital Transformation

Theme Initiatives Benefits

Collaboration • Collaboration between Business & IT groups through a common service portal

• Establish common governance/innovation forum

People Mindset changes

Re-use • Reuse functional services through build once reuse-many times

Industrialize the work

Standardization • Bring enterprise/unit level standardization across all levels. From software tools, process etc.

• Very basic need to start automation

Better control and traceability

Customer Experience • Bring end-users to interact with organization comfortably using Digital platforms

Market leader

Self-Service IT • Leverage Automation & Analytics to empower IT users for higher efficiency & performance

Better decision making

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