Responsive, supportive, highly skilled and on your doorstep

Commercial insurance broking

Our clients, our promise

To give our clients the confidence and peace of mind that their business is in good hands, that we are truly committed to understanding their needs and that we have their best interests at heart.

We listenTo maintain our high standards and to ensure we understand our clients needs we regularly conduct client feedback initiatives. We also entered the independent Investor in Customer (IIC) programme. The IIC is focused on helping organisations to analyse their customer satisfaction levels, and the customer experience they deliver. The IIC talked to our clients, conducted surveys and captured a true picture of what they really think and feel. In 2013 we were awarded a two star Outstanding classification. All of the testimonials you read in this brochure are from our clients.

We learnOur research revealed the very nature of what you require from us is clear advice following a thorough analysis and understanding of your specific business needs; a good working relationship with a company that can grow with you, that can be on hand whenever you need advice or have a problem; should the worst happen and a claim is needed, you want it dealt with efficiently and effectively; and of course genuine value for money.

We engageOur culture has always been client focused but now, more than ever, our clients are at the heart of what we do. We ensure our strategy and working practices are aligned with our clients needs. You will find our service principles and our open and honest approach to our client relationships truly reflect what our clients have said is important to them; a commercial insurance broker who is responsive, supportive, highly skilled and on their doorstep.

We know a successful business is the result of hard work, personal sacrifice and commitment. Our approach is all about working with you, supporting and advising, to ensure that success continues. We are here to help you understand your business and industry risks and advise you on the best way to protect your business and assets.

The economy, industry and your operating environment are in an ever fluctuating state. When something changes you want to know that your broker is on the ball and that your business is protected. We have a proactive approach and believe it is our duty to keep you well informed and ensure you benefit from our knowledge and insight as well as our insurance broking expertise.

Our advisers are always on hand to assist you. We want to give you the security and assurance you need so you can concentrate on running a profitable business.

Expert advisers with a personal approach

Keeping your business in business

“ Bluefin really make the purchasing of insurance an easy process, they meet our needs in terms of cover, review our insurances each year face to face and provide savings as and when the market dictates… Their advice and understanding of our needs is second to none.”

We are there when you need us. From risk management to claims handling, our comprehensive service enhancements across a wide variety of related areas can ultimately lead to time savings, risk reduction and cost control.

Risk management Effective risk management can help to reduce exposure to preventable losses and can result in lower insurance premiums. We have access to consultants with capabilities in the following areas:

• property control risk surveys • business continuity planning•  health & safety audits•  environmental impairment•  risk analysis/ profiling•  driver training.

Strength in relationships We believe it is important to develop strong, open relationships between us, our clients and insurers so that all parties understand your business requirements. This can really help by:

• Minimising the risk of claims disputes. • Fostering longer term relationships which can create

future cost mitigation and wider cover.

Claims may arise however hard we try to prevent them and it’s crucial they are dealt with efficiently and fairly. That is the guiding philosophy of our claims department and some of the features of our service include:

•  dedicated in-house claims staff•  24 hour, 7 day helpline (motor claims)•  prompt claims resolution•  access to a UK-wide network of loss adjusters •  claims consultants to help with large, complex claims.

Support every step of the way

Claims management

“ Continuous support has been delivered on a very personal basis resulting in our relationships developing from a purely transactional nature to one where we regard them as trusted advisers.”

Our clients value the specialist knowledge we demonstrate in even the most unusual and complex industries. In a climate of competitive markets and an increasingly litigious culture it is important you have an adviser who understands you and your industry.

We have strength and experience within a range of sectors, including:

•  agriculture •  bars and restaurants •  construction projects •  financial services •  food and drink •  haulage and freight •  healthcare •  hotels •  leisure •  manufacturing •  media •  motorsport •  motor trade •  offices •  property •  retail •  technology •  transport.

In addition to the insurance and risk management solutions we provide across a broad range of industries we also have dedicated centres of excellence that specialise in the following areas:

•  charities •  education•  professions•  real estate•  sports•  trade credit and surety.

Each of these teams have in-depth knowledge and expertise and can provide the specialist advice and services these sectors demand.

Highly skilled; a team that understands

Professional standards; a commitment to our clients

We are one of the UK’s leading independent insurance brokers. With a network of over 40 offices and over 1400 staff we are a powerful partner for our clients.

Committed to the highest standards we are proud to have been awarded the prestigious Chartered Insurance Brokers title by the Chartered Insurance Institute (CII).

Chartered status is an exclusive title only awarded to firms which meet certain rigorous standards of professionalism and capability. All Chartered Insurance Brokers commit to the CII’s Code of Ethics, reinforcing the highest standards of professional practice in their business dealings.

This is a prestigious designation with demanding qualification criteria. It signifies to our clients and to the rest of the insurance market that we are serious in our pursuit of the highest standards. It confirms that we have a commitment to professional qualifications and demonstrates our adherence to ethical good practice.

“ It is very comforting to know that there is someone at the end of the telephone who can understand and handle our requests and concerns with efficiency and comprehension and who has our best interests at heart.”

Bluefin; insurance experts on your doorstep

As a leading independent insurance broker we offer individuals and companies comprehensive insurance advice. We provide thousands of clients with guidance on creating the insurance solutions that best protects their assets, revenues and people.

Our network of offices mean we have a strong local presence which enables our advisers to provide outstanding levels of service as well as access to a huge range of market leading products.

Please contact us at your nearest branch. Visit our website for details.

bluefingroup.co.uk

bluefingroup.co.uk

Bluefin Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Registered Office: 5 Old Broad Street, London EC2N 1AD. Registered in England No: 931954.

0646-0413