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On Trial with WordPressPRESENTED BY SALLY POULSEN (@SALLYPOULSEN)
ENGINEERING HAPPINESS:
HAPPINESS ENGINEER (or HE)
A WP.COM Support Person, who answers questions, writes documentation, and works with internal teams as needed.
TRAINING Learning the Ropes
HIRING The Interview Process
WHAT I LEARNED From the Experience
HIRINGHow the hell did I get noticed anyway?
WORDPRESS VIP-Specialized WP hosting -High security -100% Uptime -All code is submitted via SVN Source Control -All code is reviewed & deployed by WP Code Wranglers
APPLYING
Resume Letter
Stupid Quiz
Done via Skype Chat. You type all your answers. Similar to most interviews. Interview #1
Assignment Given a short writing assignment, based around writing documentation. Took about 3 hours to complete.
Interview #2 Also done via Skype chat. Generally takes an hour, and may be followed up by an invite for trial. In my case, I didn’t do a second interview, I was just immediately offered a trial.
Trial Contract Sent a .pdf contract to sign electronically.. Trials earn a flat rate of $25 an hour as a contractor. The contract is between you and Matt Mullenweg.
Start date The Hiring team offers several start dates. You do 2 full days of training, then you work on your own time for up to 6 weeks. Contract can be terminated by either party at any time.
TRAINING
Learning how WP Works
Two Days Training via Slack WP
TRAIN ING
Slack has chat channels for HEs & Trials
Field Guide Highly detailed internal documentation
for Happiness Engineers.
WP Training Buddy
P2s Internal team blogs
During Training, You are given SUPER ADMIN privileges.
4
How to use the Super Admin Interface
DURING TRAINING
How to source answers to your questions
3
12 How to use the ticketing systems
How to find what to do everyday
5 The best way to talk to clients
At this point, they turn you loose.
WHAT I LEARNED
The job is secondary
The Admin UI Design at WP is AMAZING. 1
No job is what it looks like from the outside 2
Automattic really has figured out the future of work. 3
Never be too intimidated to apply for any job! 4
Questions?
Thanks!