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8/14/2019 BLOG Federal Court on TOUs as of 0509
http://slidepdf.com/reader/full/blog-federal-court-on-tous-as-of-0509 1/2
Federal Court on TOUs: Don’t Make Them Too Onerous.
May, 2009
Summary: You might not have read it here first but you have read it here often: Courts aretaking on—and deciding against—what they consider to be unfair terms in EULAs or TOUs.
In this case, it was the federal district court for Northern Texas, finding that the arbitration
clause was illusory. It is important to note that this case, in our opinion, does not stand alone
but adds more case law attacking the terms of these online agreements. These cases are—and
in particular this case is—consistent with one of the principal points central to the new FTC
staff guidelines. The message: Complicated TOUs put the client at greater risk.
In Harris v. Blockbuster , the court for the Northern District of Texas held that the
arbitration provision of the online agreement for the use of Blockbuster was illusory. Dicta
suggest even broader implications for the decision, but that alone was enough to cause
some concern (we do not yet know if there will be an appeal, though it is probable).As far as the court was concerned the main problem with Blockbuster’s online agreement
was sort of a double-whammy. The agreement stated that Blockbuster could change the
provisions at any time—which would, of course, mean that changes with retroactive effect
would, in the opinion of Blockbuster, be enforceable. In this case, some disputes arose and
Blockbuster then added an arbitration provision, which was to apply retroactively and thus
eliminate much of the risk (from a trial).
So What?
So, online agreements (what we call EULAs and TOUs) with retroactive changes inserting
(or affecting) arbitration provisions will run afoul of this opinion—of course, in thatdistrict. Moreover, the opinion carries some weight with other claims about online
agreements. Many online agreements—perhaps a majority, perhaps many more—have
such provisions enabling the publisher (in this case Blockbuster) the right to make
retroactive changes to the terms. Suddenly, then (if you believe in Chicken Little), these
provisions are at risk.
Ammunition & Guidance. Really, though, the opinion builds on a string of previous
opinions that, taken together, provide both substantial ammunition for plaintiffs’ assaults
on these agreements and, if you think about it, guidance on what to include—and exclude
—from online agreements.
It is not necessarily a bad thing. The FTC staff report gives pretty clear guidance on whatcan be done: If a party wants a right to changes, then they should not be retroactive and
the user must have some kind of right to agree (or not) to those changes going forward.
This is not some rogue court. The cases cited include some in the Fifth Circuit and some in
Texas itself. With some serious contortions and impressive legal reasoning,
one could distinguish this case from the facts and holdings of those precedents. But it is not
so simple.
8/14/2019 BLOG Federal Court on TOUs as of 0509
http://slidepdf.com/reader/full/blog-federal-court-on-tous-as-of-0509 2/2
In just the last several years, quite a few courts have taken on the online agreements. They
include courts in the Ninth Circuit and in Pennsylvania. The reasoning can be
distinguished but not here. They all come to a smell test: Does this really smell like a
contract?
These cases fall within an even longer line of opinions regarding the nature of agreements
between corporations and consumers. As the FTC staff report pointed out (with copious
footnotes), “fine print” cases have a long history. And it is a history where the “victor” has
swung from the consumer to corporations and back. Now, with the new administration,
with the FTC’s stiffer attitude about consumer rights (rightly or wrongly), and with these
cases, we can expect history’s pendulum to swing the other way.
Conclusion
Write “Gooder.” These agreements do not have to be so dense and they do not have to have
such onerous terms. The right of retroactive modification was a term just waiting to be
shot down. Too often, lawyers just copy and paste a TOU from another site. Or, perhaps
they have to justify their legal fees on a topic that is perceived by clients as unimportantboilerplate. Whatever the reason, this case should be a shot across the bow that attorneys
put their clients at greater risk with such legal intricacies as we now see in EULAs.
Perhaps we’ll get some online agreements that are actually well-drafted; that do not read
like fine print; and that provide better terms. But then, we believe in the Easter Bunny,
too.