B lessed A re t he Peacemake rs

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Biblical Approach

Matthew5:9NLTGodblessesthosewhoworkforpeace,fortheywillbecalledthechildrenofGod.

2

What The Survey Says

CPPInc.,publishersoftheMyers–BriggsAssessmentandtheThomas–KilmannConflictModeInstrument,commissionedastudyin2008.Thefindingsalignwithwhatweexperiencewhenworkingwithourclients.

3

Business Case

§  U.S.employeesspentonaverage2.8hoursperweekdealingwithconflict.Thisamountstoapproximately$359billioninpaidhours(basedonaveragehourlyearningsof$17.95),ortheequivalentof385millionworkingdays.

§  Thislatterissueisclearlyamajorprobleminthenot-for-profitsector,wherealmosthalf(48%)havebeeninvolvedinaconflictthatledtosicknessand/orabsenteeism.

4

What are the main causes of conflict?

1.  Personalityclashes/warringegos2.  Stress3.  Heavyworkloads/inadequateresources4.  Poorleadershipfromthetopoftheorganization5.  Lackofhonestyandopenness6.  Poorlinemanagement7.  Lackofroleclarity8.  Lackofclarityaboutaccountability

5

At what level of your organization do you observe the most conflict? %%

6

Types of Conflict 1.  Interdependenceconflicts(whenwork

completiondependsontwoormorepeople)2.  Differencesinstyle(howtogetitdone)3.  Diversity(age,sex,upbringing,denominational

differences)

Romans14:19Sothen,letusaimforharmonyinthechurchandtrytobuildeachotherup.

7

8

9 Ways Managers Can Address Conflict More Effectively

Identify and address underlying tensions before things go wrong

9

Provideimprovedwork–lifebalance

10

Moreinformalone-to-oneconversationswithpeopletheymanage

11

Managetoxicindividuals,whocreateconflict,morefirmly

12

Providecounselingforemployeesinconflict

13

Raisethesubjectofconflictaspartofeverydaydiscussion

14

Developinterpersonalrelationships

15

Actasmediators

16

Thesinglemostcriticalactivityforeffectiveconflictmanagementis“conversation”

17

Recap

1.  Identifyandaddressunderlyingtensionsbeforethingsgowrong

2.  Provideimprovedwork–lifebalance3.  Moreinformalone-to-oneconversationswithpeoplethey

manage4.  Managetoxicindividualswhocreateconflictmorefirmly5.  Providecounselingforemployeesinconflict6.  Raisethesubjectofconflictaspartofeverydaydiscussion7.  Developinterpersonalrelationships8.  Actasmediators9.  Thesinglemostcriticalactivityforeffectiveconflict

managementis“conversation”

18

Biblical Approach

1Peter3:11NLTTurnawayfromevilanddogood.Searchforpeace,andworktomaintainit.

19

Other Ideas to Consider

§  Campus-widecommunicationtraining§  UseMBTIasatooltounderstanddifferences

§  Delveintobuildingahigh-performanceorganization

20

Handbook

Recruitment Process

Performance Review Process Job Descriptions

Communication Process

Training and Development

Employee Relations Programs Employee Relations Programs Employee Relations Programs

Ownership and Board believe in MVV’s value.

President supports without hesitation. Top executives get it.

Overarching support helps ensure achievement

Employees must be part of the process to achieve true foundational support

Legend = Support = Integrate

Legend= Support

MVV Mission Vision Values

foundational

Note: There are 20+ integration points through various HR practices.

Copyright © 2011 In HIS Name HR LLC All right reserved.

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Biblical Approach

Romans12:18NLTDoallthatyoucantoliveinpeacewitheveryone.

22

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