Blended E-Learning Whitepaper

8/14/2019 Blended E-Learning Whitepaper

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A New Model of Care

How Humber River Regional Hospital

implemented a Blended E-Learning Program

using a customized Learning Management

System to further enhance their Workplace

of Distinction


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Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

The Anatomy of a Blended E-Learning Program . . . . . . . . . 4

Vital Signs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

The DNA for Success . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

A Knowledge Transfusion . . . . . . . . . . . . . . . . . . . . . . . . . 7

Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8


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Introduction

Humber River Regional Hospital (HRRH) is a primary and acute care facility

committed to providing the highest quality of patient and family care needs, safely

and respectfully, within the diverse urban community of North Central Toronto.

HRRHs dynamic and evidence based organizational culture is centred on creating

and supporting an innovative and vibrant workplace of distinction.

To create a true workplace of distinction, HRRH's leadership team encourages and empowers their personnel

to aspire to and achieve excellence within all facets of operations with a special emphasis on individual,

team and organizational accountability and positive performance recognition. One of the many ways HRRH

nurtures their performance initiative is by providing their staff with a sophisticated and easily accessible

learning environment.

HRRH has long since recognized that in addition to how critical learning and updating current medical and

technical skills are - the ongoing professional development of personal, supervisory and social patient

interaction skills are just as important to providing the highest level of patient care possible. Addressing all

of these educational needs is vital to the successful operation of any multidisciplinary healthcare facility

like HRRH.

Over the last two decades the genre of e-learning has gone through an interesting metamorphosis, culminating

in the realization that the true test of an effective e-learning program is evident by the both the learners

experience as well as the measurable results or learning outcomes achieved as a direct result of participating

in an educational program. When HRRH was searching for the right project partner they knew it had to be

an organization who not only possessed the best technical toolsets and skills with extensive healthcare

industry experience and expertise, but one that understood how to make the learning experience a rich and

rewarding one for their staff to ultimately enhance individual and operational productivity.

The choice to partner with Clarity.ca (Clarity) enabled HRRH to meet all of their e-learning program goals by

using Claritys industry knowledge and proprietary toolsets to create a unique, blended e-learning program.

Led by the Project Manager for HRRH, Mr. Mehdi Kasumov (Corporate Educator), this new educational

program took the very best of their existing traditional training components and seamlessly incorporated

new e-learning components to create a synergistic and dynamic learning structure designed to facilitate

superior job performance and organizational efficiency.

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The Anatomy of a Blended E-Learning Program

Blended e-learning is a highly effective, flexible learning solution that incorporates

e-learning with conventional training delivery methods to create an exceptional

learning experience and results. This type of educational program is designed to

create a multi-faceted conduit between the people who possess critical knowledge

and expertise to the people who need it. In essence, a well-designed blended

e-learning program results in the development of a customized learning network

specifically tailored to meet the exacting requirements of an organization.

A typical blended e-learning program includes a variety of components such as virtual classes, real-time

learning, self-paced web-based training, instructor-led classroom training, face-to-face lectures and presentations

and video conferencing using a spectrum of delivery methods and formats. In order to develop an effective

and cost-efficient blended e-learning program, a key element to achieving success is choosing the right learning

management system (LMS). An LMS is software designed to deliver, track and manage the training process.

HRRH soon discovered that Claritys proprietary LMS program, the Learning Information Management

Environment (LiMe), far exceeded their expectations by providing a completely customized blended e-learning

infrastructure for creating, managing, tracking, delivering and assessing their organizational e-learning program

both online and in the classroom.

Nowhere is the need for ongoing skill

enhancement and learning development

more evident than in the ever-evolving

healthcare industry. In addition to keeping

abreast of the medical and technical

advances occurring today, the very real

need to provide personal care and support

to not only the patient - but the patients

family - has become a meaningful priority

to any healthcare organization that wishes

to facilitate the highest level of patient

recovery success possible. Dedicated to

being a learning organization, HRRH is

committed to make lifelong learningavailable to their personnel by always

providing diverse learning and professional

development opportunities to ensure

all aspects of current organizational,

operational and patient care needs are met.

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Vital Signs

The first step in any learning program development project is the front-end

analysis process. This process includes the in-depth identification of the critical

learning objectives and goals of every application of the educational program,

the analysis and inclusion of overall organizational and industry training requirements/

standards and operational procedures, as well as the definition of existing technical

system and workflow parameters. Once these program dynamics have been clearly

defined and detailed, the initial development phase of the process can begin.

When designing a comprehensive blended e-learning program, implementing a pilot project to illicit learner

feedback prior to the final design and program deployment stage has proven to be highly beneficial. A pilot

project enables a select group of learners to actually use the proposed program design and offer suggestions

geared toward further enhancing the intuitive interface of the course to make it as user-friendly as possible.

This process is an outstanding way of monitoring the vital signs of the effectiveness of your proposed

learning program in a practical environment with measurable results.

Determined to maximize the potential of their new blended e-learning program, HRRH launched a two-week

pilot project comprised of 80 HRRH employees, designed with Claritys LiMe toolset, built on and supported

by Clarity's proprietary content management system (CCM.Net). This user group included a range of learners

from various divisions including management team members that could report on the course completion

activity of participating employees. All users were required to take the main Privacy and Confidentiality

course, with approximately half of the learners taking the Restraining the use of Restraints course.

Each pilot program participant that

successfully finished the course

requirements received an official

Certificate of Completion and their

invaluable feedback helped tailor the

final user interface design to meet the

specific needs of HRRHs staff. This pilot

program feedback was also instrumental

in the creation of specialized help videos

located on the learning homepage that

provide basic navigational and coursecontent guidance for the learners to help

them familiarize themselves with the

new program.

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The DNA for Success

The DNA or blueprint for success with any significant project like deploying a blended

e-learning program is made much easier when working with an organization like

HRRH. HRRHs interdisciplinary team of highly qualified and experienced professionals

made the process of analysis and data acquisition and transfer a seamless one.

Prior to the implementation of the new e-learning LiMe platform, HRRH was using a standard software

based training program to facilitate practical staff instruction relative to meeting regulatory and skills training/

upgrading management for healthcare professionals. Clarity created a customized export program to import all

of these existing courses directly into the LiMe system, eliminating the need re-enter any of their existing courses.

One inherent limitation of the previous software program was that it created a heavy workload for clinical

leaders because they were the only people that could update course completion records. Transferring all ofthese skill development courses online to LiMe greatly streamlined the process enabling the learner to

complete the course requirements, be automatically graded and have the results recorded in the database.

Additionally, once a course is successfully completed, LiMe provides the learner with a Certificate of

Completion for their records.

LiMes versatility also enabled Clarity to import all historical credentials of the learners, thereby allowing

HRRH to use LiMe to easily search the archives and issue Certificates of Completion to learners for courses

completed in the past.

As part of their blended e-learning program renewal, HRRH had Clarity add an entirely new tuition reimbursement

program component to the site. This new program element allows learners to submit requests for funds fromHRRH for the purpose of pursuing career related educational endeavors. Clarity customized LiMes approval

workflow process to HRRH's specifications, resulting in the automatic process of moving tuition reimbursement

requests from the learner, to their manager, to the clinical practice leader and finally to the educational services

division. This feature also enables the educational services division the ability to track employee requests and

to monitor what stage of the approval process each request has reached at any given time.

To date, HRRH is now using LiMe to host over 100 online and classroom based courses with user satisfaction

reflected in the notable amount of positive feedback HRRH has received from their staff.

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Working with Clarity on this project was a pleasure.

Claritys project management and technical teams

exceeded our expectations at every turn and made

the process of working together as easy and seamless

as their programs are to use.

Mehdi Kasumov, Corporate Educator,MBA (Finance & Credit), BEcons (Hons), BBA (Hons)BSc.(Applied Mathematics & Computer Science)


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A Knowledge Transfusion

The face of modern healthcare enterprise continues to change proportionally to meet the evolving needs

of its communities and patients. Identifying, creating and implementing effective technical solutions with

traditional methodologies has proven to provide the healthcare community with the tools it needs to

increase organizational and operational efficiency and most importantly - to improve patient care services.

No one knows this better than HRRH, who has always demonstrated an unwavering commitment to their

patients and the communities they serve. Spearheading this critical project as the Project Manager for HRRH,

Mr. Mehdi Kasumov (Corporate Educator) ensured that all aspects of this ambitious project were accurately

identified and met within the predetermined performance, technical and financial parameters established by

HRRH. Acting as Mr. Mehdis Project Lead, Ms. Deborah Dennie (Director, Education Services) was instrumen-

tal in defining and clearly communicating the expectations of senior management and The Board of

Directors to ensure final presentation, content and budgeting needs were achieved.

Mr. James Moolecherry (Manager, IT/IS Department) led his team of technical experts to a highly successful

implementation of the new system and blended e-learning program, with DArcy Larson (Director of

Professional Practice) working tirelessly with the Clinical Practice Leaders to gather critical course content and

to make certain the new training program met all of their learning objectives. Last but not least, the HRRH

Board of Directors, led by Rueben Devlin (President) was the backbone of making this project a reality for the

organization with special thanks to Ms. Margaret Czaus (Chief Nursing Office, Professional Practice) for her

ongoing efforts to facilitate the evolving needs of this project.

Since the e-learning programs implementation, Mr. Kasumov has received extremely positive feedback from

the users citing ease of use, appreciation of program flexibility (to use both internally and for external

learning courses), enjoyment of the overall presentation and an enthusiastic approval of the training material

itself. As Project Manager, Mr. Kasumov has expressed complete satisfaction with the exceptional lines of

communication between HRRH and

Clarity and Claritys ongoing dedication

to ensuring that all facets of this new

program were met as well as their

ongoing commitment to providing

the unique customization features that

HRRH is currently implementing.

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Conclusion

For over 60 years, Humber River Regional Hospital has been providing harmonized

healthcare services with the underlying objective to become The hospital of

choice. . . committed to patient and family needs. All facets of HRRH move from

a shared 4-Dimensional definition of what quality healthcare services are that

include: Responsiveness, System Competency, Client/Community Focus and Worklife.

At HRRH, success is only found by delivering the highest possible quality of care to

their patients by partnering with patients and their families through the entire

healthcare experience.

One of the many ways HRRH leadership team demonstrates their commitment to their patients is by

ensuring that every member of their staff is presented with the opportunity to grow and evolve in their

healthcare professions through ongoing educational programs offered by the facility. Partnering with Clarity

to develop a new, more versatile and comprehensive blended e-learning program is just one example of

HRRHs proactive approach to showing their staff how valuable and appreciated each one of them is in

meeting the needs of their patients.

Whether its providing expert consulting, application development, application integration, creative design,

employee training and/or intranet development services - our impressive team of experienced multi-disci-

plined professionals enables us to ensure that our clients are presented with only the most effective and cost

efficient solutions available to support and achieve their unique organizational and customer service goals.

To explore what innovative solutions Clarity can provide your organization with or to request moreinformation, please call: (403) 705-5900 or select request form. To learn more about Humber River

Regional Hospital, please select www.hrrh.on.ca

Thanks to the vision and drive of Claritys

management team, HRRH is exactly where

we want to be at this stage of development.

HRRH is also proud to be working with a

Canadian company that not only delivers onpromised product quality

-but truly excels at

teamwork and customer service.

Mehdi Kasumov, Corporate Educator,MBA (Finance & Credit), BEcons (Hons), BBA (Hons)

BSc.(Applied Mathematics & Computer Science)

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Please contact us for moreinformation or to set upan online demonstration:

Rob Sykes

[email protected]

Susan Williams

416.483.6168

[email protected]

Documents

Blended E-Learning Whitepaper