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BLEED BLEED
Singapore Training Centre
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Table of Contents
Welcome from the Director .................................................................................................................... 2
1. Accessing the Singapore Training Center ....................................................................................... 2 1.1. Transportation from the airport .................................................................................................................................... 2 1.2. Contact information ...................................................................................................................................................... 2 1.3. Training Center Location ............................................................................................................................................. 3 1.4. Security Clearance at the IATA Singapore Training Centre ......................................................................................... 3 1.5. Getting around in Singapore ........................................................................................................................................ 3 1.5.1. MRT (Mass Rapid Transit) rail network ....................................................................................................................... 4 1.5.2. By Car or Taxi .............................................................................................................................................................. 5 1.5.3. By Bus ......................................................................................................................................................................... 5
2. Services at the Singapore Training Center ...................................................................................... 5 2.1. Building Reception Desk .............................................................................................................................................. 5 2.2. Wireless Internet Access ............................................................................................................................................. 5 2.3. Smoking ....................................................................................................................................................................... 6 2.4. Dress Code .................................................................................................................................................................. 6 2.5. Personal belongings .................................................................................................................................................... 6 2.6. Travel Arrangements ................................................................................................................................................... 6 2.7. Banks and Foreign Exchange ...................................................................................................................................... 6
3. Hotel Accommodation ....................................................................................................................... 6 3.1. Hotel Booking/Confirmation ......................................................................................................................................... 7
4. Where to Eat ....................................................................................................................................... 7 4.1. Near the IATA Office .................................................................................................................................................... 7
5. In case of Emergency ........................................................................................................................ 8 5.1. Emergency situations .................................................................................................................................................. 8 5.2. Fire Alarm (IATA building) ........................................................................................................................................... 8 5.3. Medical Clinics and Optician ........................................................................................................................................ 8
6. Tourist Information ............................................................................................................................ 9 6.1. Tourist Attractions ........................................................................................................................................................ 9 6.2. Museums ..................................................................................................................................................................... 9 6.3. Shopping Districts, Electronic Goods and other activities ............................................................................................ 9
7. Other Useful Information ................................................................................................................. 10 7.1. Visas and Entry Information ....................................................................................................................................... 10 7.2. IATA Bank Details for Course Fee Payment .............................................................................................................. 10
8. IATA Training Policies ..................................................................................................................... 10 8.1. Training Terms and Conditions .................................................................................................................................. 10 8.2. Training Policies ........................................................................................................................................................ 10 8.3. Frequently Asked Questions (FAQs) ......................................................................................................................... 10 8.4. Complaints Process ................................................................................................................................................... 10
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Welcome from the Director
Welcome to IATA, and thank you for choosing to train with us. The entire IATA Training team wants to ensure the very best experience for you during your stay with us. Our goal is to provide you with a safe learning environment where you can maximize your potential. The following pages set out some important logistical and practical information about our Singapore Training Center to help you get the most out of your time with us. Please take a moment to read about our services and procedures. Our team of training coordinators, instructors, and product managers will be happy to assist you with any questions or special needs you may have. I wish you a successful stay in Singapore and a rich, educational experience during your course. Thank you for your interest in IATA Training. Guy Brazeau Director, IATA Training
1. Accessing the Singapore Training Center
1.1. Transportation from the airport
Upon exiting the customs area in the Arrivals Hall, taxi stands are to be found in all terminals at Changi Airport, and the journey will take around 25 to 30 minutes.
Alternatively, the train service (MRT) runs from the airport to our Training Center. Take the Circle MRT line and get
off at Labrador Park Station. Take the link bridge to Alexandra Retail Centre (ARC) to MBC which operates daily
from 0630 hrs to 0000 hrs.
1.2. Contact information
IATA Training
80 Pasir Panjang Road
#20-81 Mapletree Business City (MBC)
Singapore 117372
Telephone number: +65 64992293 / 2536 / 2347 / 2305 E-mail: [email protected]
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1.3. Training Center Location
The Singapore Training Center is located in the IATA office in Mapletree Business City (MBC), on Pasir Pajang Road.
1.4. Security Clearance at the IATA Singapore Training Centre
Please note that daily security clearance is required for access into the building. To ensure a smooth process, it is advisable to arrive at the security desk no later than 0830 hrs. Please ensure that each day of the course you bring:
• Photo identification (i.e. Driver’s License, National ID Card or Passport) • A printed copy and/or a soft copy of the verification email sent to you upon the making of the order (the
email should be titled 'Your purchase for [Course Title] in Singapore, Singapore (IATA), order #0000XXXXXX from IATA Learning'
Both documents have to be presented daily. Please note that there will be no retention of your documents.
1.5. Getting around in Singapore
There are multiple mobile and online platforms available to help you to plan your journey, no matter where you are in Singapore. Following are two recommendations:
• My Transport.sg • H2G Journey Planner
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1.5.1. MRT (Mass Rapid Transit) rail network
The MRT rail network is the most convenient mode of transport with stations all over the city and covers most parts of the island, including Changi Airport. The operating hours are from 5.30am to 12.30am daily, with intervals of 3 to 10 minutes. You will need an EZ link card, which you can purchase at kiosks available at all train stations.
MRT System Map
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1.5.2. By Car or Taxi
The MBC is connected by the Ayer Rajah Expressway (AYE) and Central Expressway (CTE). The main
entrance to MBC is on Pasir Panjang Road and there is another entrance off Alexandra Road. Take the
road to ARC and the PSA Building (PSAB).
Taxis are metered, but there may be surcharges added. You can hail a taxi by the roadside at most places,
or by queuing for one at taxi stands found at most shopping malls, hotels and tourist attractions. To
estimate the fare, check with the driver on the surcharges and ask for a receipt at the end of the trip. To
book a taxi, use the common taxi booking number is 6-DIAL CAB (6342-5222).
1.5.3. By Bus
Visit the Bus schedule for up-to-date information.
Bus numbers: 10, 30, 30e, 51, 143, 175, 176, 188, 188e travel along Pasir Panjang Road. Stop at
Mapletree Business City, ID 15159, outside MBC to reach the Training Center.
Bus numbers: 51, 57, 61, 93, 97, 97e, 100, 120, 166, 175, 408,963, 963E, 963R travel Alexandra Road. To
reach the Training Center stop at Opp NOL Bldg, ID 15049, opposite ARC.
2. Services at the Singapore Training Center
2.1. Building Reception Desk
Upon your arrival, please present yourself at the building Reception in the lobby for security clearance (see section 1.4). You will be directed to the Training Center where your Training Coordinator will direct you to the training room. Please wear your badge at all times. As the course begins at 0900 hrs, please arrive 30 minutes prior to class commencement to ensure limited disruption to the course.
2.2. Wireless Internet Access
There are four workstations in the training lounge for your training needs. All workstations have internet access and are linked to a photocopier/printer. Wireless internet access is available at the IATA Training Center. Please ask the Training Coordinator for the username and password. Please bring your laptops for course purposes, as our offices are not able to provide them. Please ensure that your laptop is properly configured for Wi-Fi access, as the IATA IT staff cannot provide support on external laptops. Please remember to bring your laptop cables and adaptors to connect to the Singaporean plugs as none are available in the Training Center. If you do not have an adapter, you can purchase one at the airport.
Singaporean plug and socket
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2.3. Smoking
Smoking is not permitted anywhere in the IATA Office. Smoking is permitted only outside the building on the ground floor.
2.4. Dress Code
Suggested dress for classroom courses is business casual.
2.5. Personal belongings
As we have other guests within our premises, please ensure that you take care of your belongings at all times.
IATA is not responsible for the loss of any personal items.
2.6. Travel Arrangements
Please ensure that you obtain all required visa, health and insurance documents well in advance of your course.
2.7. Banks and Foreign Exchange
Banks and Foreign Exchange offices are located near the IATA Office. The closest is HSBC Bank at MBC Block 20 #10-21
3. Hotel Accommodation
IATA Singapore has negotiated preferential rates for several hotels. Transportation to and from the hotel to our
Training Center is available. Please confirm with the hotel concierge upon your check-in.
Park Hotel Alexandra 323 Alexandra Road
Singapore, 159972
Tel. +65.6828.8888
Fax: +65.6828.8822
Email: [email protected]
Reservation form
Park Avenue Rochester 31 Rochester Drive
Singapore, 138637
Tel: +65.6808.8600
Fax: +65.6808.8633
Email: [email protected]
Reservation form
Grand Park City Hall 10 Coleman Street Singapore 179809
Tel: +65 6336 3456
Fax: + 65 6339 6202
Email: [email protected] (cc: [email protected])
Reservation form
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3.1. Hotel Booking/Confirmation
You are responsible for making your reservation directly with the hotel. It is highly recommended that you make a refundable hotel reservation.
To make a reservation, complete the registration form above and email it directly to the hotel.
Payment for the room, tax and incidentals is the responsibility of the participant. Please note that IATA cannot accept any responsibility for your liability to the hotel.
4. Where to Eat
4.1. Near the IATA Office
The IATA Office is located in the shopping district and surrounded by shopping malls with food courts, restaurants as well as dining precincts. There are several places to eat at the MBC:
Restaurants/Cafés Location
Cedele
Chiak
Guzman Y Gomez
Harry's Bar + Dining
Kaisen Ichi
Paik's Bibim & Paik's
Coffee
PastaMania
Prata Prata
Starbucks
Subway
Block 20 #02-12
Block 40 #03-37
Block 40 #02-35
Block 40 #02-43/44
Block 40 #02-36
Block 40 #02-39
Block 10 #02-13
Block 20 #02-13
Block 20 #02-11
Block 10 #02-34
Block 20 #02-16
Multiple food stalls with
local food options
Block 50 Food Court
There are also many other cafes, coffee shops and restaurants nearby in the Alexandra Retail Centre (ARC)
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Famous Restaurants and eating places in Singapore
Jumbo Sea Food Restaurant: You can choose from a number of seafood dishes, prepared in both the local and Hong Kong styles, including the famous chilli-crab and black pepper crab.
Chinatown Food Street: Offers specialty dishes from main Chinese dialects and the different races in Singapore, all under one roof.
Newton Food Centre: 500 Clemenceau Ave North. For great seafood, satay and other local delicacies.
Teochew City Seafood Restaurant: This restaurant is famous for its fine selection of Teochew & Cantonese cuisine.
Muthu Curry Restaurant: Muthu's Curry is a South Indian restaurant known for its fish head-curry served on banana leaves.
Five Star Hainanese Chicken Rice: Using Kampong chicken (free-range chicken), the chicken served at these restaurants is leaner with less fats and the rice served is fluffy and not as oily, with chicken broth used to cook it.
Din Tai Fung: Famous for its signature Xiao Long Baos (steamed pork dumplings) and heart-warming steamed chicken soup.
5. In case of Emergency
5.1. Emergency situations
In case of an emergency, you can contact these numbers for free:
Police: 999
Ambulance and Fire: 995
Additional numbers are available on the Singapore city website.
5.2. Fire Alarm (IATA building)
If you hear an alarm
Please stay seated until there is an announcement confirming that it is indeed a fire
If confirmed, please leave the training room in an orderly manner
Take only personal belongings with you
Do not use the elevators
Follow the instructions of the evacuation team (wearing yellow vests)
Follow the evacuation team to the assembly point outside the IATA building
5.3. Medical Clinics and Optician
There following are the closest medical clinics to the IATA Office: Raffles Medical Group Ltd
MBC #02-23 Phone: (65) 6570 6970
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Raffles Medical Clinic MBC #05-03 Phone: (65) 6570 6970
Ciba Vision Pte Ltd
MBC #10-25/28
Phone: (65) 6826 2828
6. Tourist Information
The Singapore Tourism Board will be able to assist you at its Visitor Centers, where you can pick-up free brochures
or maps to help you to explore the island. Visitor Centers are located at:
Changi Airport Arrival Halls and Transit Halls, Terminals 1 and 2 Junction of Cairnhill Road and Orchard Road
For additional tourist information, please call the Singapore Tourist Hotline or visit this website:
1800 736 2000 (toll-free in Singapore)
(65) 6736 2000 (from overseas)
6.1. Tourist Attractions
Gardens By the Bay
Singapore Botanic Gardens
Resorts World Sentosa
Singapore Zoo and Night Safari
China Town Heritage Centre
The Singapore Flyer
6.2. Museums
Asian Civilisations Museum
National Museum of Singapore
ArtScience Museum
Singapore Art Museum
6.3. Shopping Districts, Electronic Goods and other activities
Orchard Road
Marina Bay Sands Shopping Mall
Electronic Goods: Funan Digitalife Mall and Sim Lim Square
City Tours: City Tours
Bus Tours: City Sight Seeing and Duck & Hippo
Walking Tours: The Original Singapore Walk and Singapore Footprints
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7. Other Useful Information
7.1. Visas and Entry Information
Visit the Immigration & Checkpoints Authority of Singapore for full details. We recommend that you allow a minimum of 4 weeks to process your visa application. IATA cannot intervene in the application process or guarantee such documentation. However, should the Singapore Embassy require an invitation letter from IATA, please contact the training coordinator assigned to your course. Any such letter can only be released by IATA after course fees have been paid in full.
7.2. IATA Bank Details for Course Fee Payment
Complete payment must be received prior to the beginning of the course. Please note that IATA does NOT accept CASH payments. Credit card, bank transfer and Clearing House payments are welcome.
Bank wire transfers should be made to: IATA Account No: 400-749-8 Bank Number: 003 Branch Number: 00001 Royal Bank of Canada 1, Place Ville Marie Montreal, Quebec Canada H3C 3B5 Swift Code: ROYCCAT2 ABA No. / Routing No.: 021000021
Payment online is easy and can be accessed on www.iata.org/itdi-paymentlink. You will need your invoice number and a valid credit card.
8. IATA Training Policies
8.1. Training Terms and Conditions
Please read the IATA Training Terms and Conditions to know more about our General Conditions applicable to all IATA Training courses, and the Special Terms and Conditions applicable to the various course formats.
8.2. Training Policies
Visit the IATA website to find out about IATA Training’s Policies, including the Grading Policy and Academic Integrity Policy.
8.3. Frequently Asked Questions (FAQs)
A list of FAQs can be found on our website. If you have a question that has not already been answered, please Contact Us.
8.4. Complaints Process
If you would like to make a complaint to IATA Training please submit your complaint through our Contact Us form. Your training experience is very important to us. Please include the title 'Complaint' in the Enquiry section of the form and we shall prioritize your message.
