BlackboardCollaborate11 ! WebConferencing for...Use this section to learn how to access features from the most popular to the most advanced, how to use them, and how this differs from

Blackboard Collaborate 11 Web Conferencing FOR ELLUMINATE LIVE! V10 CUSTOMERS July 2011 Combining the capabilities of industry leaders Wimba and Elluminate, Blackboard Collaborate introduces the Blackboard Collaborate 11, a comprehensive learning platform designed specifically for education. It is helping thousands of higher education, K-12, professional, corporate, and government organizations worldwide deliver a more effective learning experience through online, blended, and mobile learning. The Blackboard Collaborate 11 platform is comprised of three sets of capabilities:

Web conferencing (formerly Elluminate Live!) Enterprise instant messaging (formerly Wimba Pronto) Voice authoring (formerly Wimba Voice)

With Blackboard Collaborate 11, you get a new intuitive, modern, and highly accessible web conference client interface as well as more collaboration choices to support both the pedagogical and operational efficiency goals of your institution. Statements regarding our product development initiatives, including new products and future product upgrades, updates or enhancements represent our current intentions, but may be modified, delayed or abandoned without prior notice and there is no assurance that such offering, upgrades, updates or functionality will become available unless and until they have been made generally available to our customers. No part of this document may be reproduced or transmitted in any form by any means, electronic or mechanical, including photocopy, recording or using any information retrieval system, without prior written permission. This document contains confidential proprietary information and is protected by law. This document and the information contained in it are intended for the original recipient(s) only. Any dissemination or distribution of the document or its contents without prior written permission is strictly prohibited.

Blackboard Collaborate 11 2 Getting Acquainted for Elluminate Live! V10 Customers

Table of Contents

................................................................................................. 3 Introduction ........................................................................................................................................... 3

Upgrading to Collaborate 11 Web Conferencing Capabilities ..................................................................... 4 Functional Considerations ..................................................................................................................... 4

Client Interface Enhancements ......................................................................................................... 4 Audio and Video Enhancements ....................................................................................................... 6 Content Workflow Enhancements ................................................................................................... 14 Chat Enhancements ....................................................................................................................... 17 Session Management Enhancements and Changes........................................................................ 21 Whiteboard Enhancements ............................................................................................................. 27 Application Sharing and Web Tour Enhancements .......................................................................... 30 Breakout Room Enhancements ....................................................................................................... 35 Accessibility Enhancements ............................................................................................................ 40 Additional Information and Resources ............................................................................................. 41

Technical Considerations and Client Requirements ............................................................................. 42 Cross-Platform and Browser Support: User Operating System Preference Considerations .............. 42 Network: Ports and Bandwidth Considerations ................................................................................ 42 Interoperability: Integration with Existing Environments ................................................................... 42 For On-Premise (ELM) Customers .................................................................................................. 42 Release Notes ................................................................................................................................ 42


New in Blackboard Collaborate 11 Introduction Blackboard Collaborate 11, our new comprehensive learning platform, is comprised of three sets of capabilities:

Web conferencing (formerly Elluminate Live!) Enterprise instant messaging (formerly Wimba Pronto) Voice authoring (formerly Wimba Voice)

With Blackboard Collaborate 11, you get more collaboration choices to support both the pedagogical and operational efficiency goals of your institution. Our web conferencing, enterprise instant messaging, and voice authoring capabilities are combined to facilitate effective and efficient instruction, meetings, and help that support instructors and IT, engage participants, and ensure institutional strategic goals are met. Blackboard Collaborate 11 offers a consistent experience across the entire platform, unifying collaborative online experiences. With a single click, you can elevate a simple instant message chat session to a richer more interactive web conferencing experience. And you can now use the same whiteboard content and have the same video experience across the methods/styles of collaboration, whether you are in an instant message or web conferencing session. More than a virtual classroom and not just for distance learning, Blackboard Collaborate 11 supports both administrative and ad-hoc collaborative uses, like district meetings, faculty professional development, student-to-student instant messaging, large auditorium events, student services, office hours, and much more. Blackboard Collaborate 11 also improves the live video experience. Now all users can enjoy high quality, multi-point, follow-the-speaker video. Blackboard Collaborate 11 offers a new intuitive, modern, and highly accessible web conferencing client interface. This guide was designed specifically for Elluminate Live! V10 clients to help you get acquainted with all that our new web conferencing capabilities have to offer.


Upgrading to Collaborate 11 Web Conferencing Capabilities Functional Considerations This section specifically addresses user experience differences between Elluminate Live! V10 and Blackboard Collaborate 11 web conferencing capabilities. Use this section to learn how to access features from the most popular to the most advanced, how to use them, and how this differs from how you use Elluminate Live! today.

NOTE: Upgrade considerations for Wimba Classroom to Blackboard Collaborate 11 web conferencing capability are addressed in the document Upgrade Considerations for Wimba Classroom Customers.

Client Interface Enhancements

The Blackboard Collaborate 11 web conferencing client interface includes:

Easy one-click entry to audio wizard Simplified, easy to re-arrange and re-size console panels with easy one-click, drop-down Option

menus for each main component for streamlined workflows and quick access to common functions Improved live video workflow Easy, one-click upload of any type of supported content Improved chat workflow Improved session management for moderators


Improved workflows with easy drop-down Options menus. Each of the four main components of the interface, Audio & Video panel, Participants panel, Chat panel, and Content area, has a drop-down Options menu associated with it, giving you quick access to functions.

Easy-to-customize interface look and feel. The Audio & Video, Participant, and Chat panels can be detached, or even relocated by dragging and dropping the panel and resized by placing your cursor on the edge of the window and resizing as needed.

NOTE: While Blackboard Collaborate Elluminate Live! V10, it will remember the last layout you used within a session and will use that layout by default for your next session.


Audio and Video Enhancements

Accessing the audio wizard. Start the audio wizard with one click the audio wizard icon found within the Audio & Video panel.


Enabling mixed audio mode. The moderator can connect a telephone conference bridge to the session to enable participants who do not have the ability to use their PCs for audio to use a telephone. From the Audio & Video Options menu, select nput your conference bridge telephone numbers, and click the Connect button. If you already have your conference bridge information as part of your default session settings, just click .

Using telephone for audio. Once the moderator connects the session to the telephone conference bridge, the participant(s) should be instructed by the moderator to click the telephone handset icon or click Tools>Audio>Use Telephone for Audio

NOTE: In Blackboard Collaborate 11 web conferencing, participants do not have the option for telephone audio and will not be presented with the telephone handset icon until the moderator connects the telephone bridge to the session.


Participants who have selected telephone for audio will have a blue telephone handset icon next to their name in the Participants panel. Participants can easily switch back to using the

(or headset) for audio by clicking on the blue telephone handset found in the Audio & Video panel.

Muting all telephone users. The moderator can click the Options menu for the Teleconference and deselects the Audio permission. This adds a grey handset with a red x as a visual indicator that the telephone bridge is muted to the VoIP participants.


Turning on live video. Click the Video button to start streaming live video, automatically expanding your Audio & Video panel.

Select the camera you wish to transmit and click OK. All future sessions will now use this camera when you select the Video button, provided the same web camera is plugged in.


Previewing your live video. Click the Preview button, then click the Video button.

NOTE: In Blackboard Collaborate 11 web conferencing, the video is no longer a separate panel and is now integrated with the audio panel of the interface.


Switching to a different camera source. Click the Audio & Video panel Options menu icon and select -down menu.


Follow-the-speaker video. Blackboard Collaborate 11 allows up to 6 people to simultaneously transit video. Moderators can select Follow Speaker to ensure that the person speaking is shown in the primary video display with no thumbnails displayed and switches automatically when the speaker changes. If the person speaking does not have video enabled, the participant s profile is presented in the primary video display. When the moderator selects er , each participant can do one of the following:

S video display to current speaker

De- present all video cameras currently transmitting and allow the participant to select one primary video display as the main focus with the others remaining in view as a smaller thumbnail

, all participants are presented with one

large primary video display along with up to five smaller thumbnail views. The moderator determines the large primary video display that will be presented to all.


Select the camera you want to use from the drop-down menu.

NOTE: We no longer offer course, medium or fine gray, or color options. By default, all video will be presented in fine color resolution and the only camera setting you can adjust is the video frame rate.

While Elluminate Live! V10 presented you with three options for video panel sizing, Blackboard Collaborate 11 web conferencing enables you to detach and resize the Audio & Video panel to any size by selecting a corner of the panel and dragging it to the desired size.


Content Workflow Enhancements

Loading content workflow. One button enables you to load all content types, including PPT, whiteboard, Plan! and/or multimedia files and files for transfer within the session. Click the Load Content button and browse for the files you want to upload. If you select a Plan! file for import to the session, the Session Plan Library window automatically opens. You can select more than one file and more than one file type at a time.

Blackboard Collaborate 11 web conferencing also enables you to drag and drop any supported content file type to the grey area of the Collaboration toolbar (at the top of the Content area) to easily import a Plan!, whiteboard, multimedia file, or file for file transfer


Content options. To set the page size/resolution or insertion point of the PowerPoint import or to select the option to include speaker notes, click Edit .

From the Preferences window, . Settings made here will be remembered and applied for all whiteboard content uploaded in all sessions until the settings are changed again.

NOTE: Unlike Elluminate Live! V10, Blackboard Collaborate 11 web conferencing does not prompt you to select the page insertion when loading content and, by default, will insert uploaded content after the current page. The moderator can select Edit>Preferences>Whiteboard>Content Options and change the page insertion location

default setting.


Navigating content workflow. whiteboard pages using any one of the three options provided. You can navigate using the Previous/Next page buttons, Go to Page menu, or click the navigation bar Options menu page explorer window ).

The Page Explorer window presents you with all three options to navigate the imported whiteboard content.

Previous/next arrows Drop-down menu Explorer thumbnails


Chat Enhancements

Chat workflow. The Chat panel Options menu icon presents you with the options to Send Announcement and Increase/Decrease Font Size. Note that, when chat is supervised, it is stated on the Chat panel title bar.

New Conversation tab feature of chat


Sending a private chat. Double click or right click This opens a new Chat Conversation tab for that participant where all the private chat takes place between the moderator and that participant.

Group private chat. Hold down the Shift key down and select more than one name from the Participants list. Then right click and open a new Ctonversation tab for all group chat participants selected.


Chat announcement. Send a chat as an announcement to the entire room or rooms(s) by going to the menu bar and clicking on Tools>Chat>Send Announcement Chat Options menu.

Chat notification. Whenever someone sends you a private chat message, a new Conversation tab appears and a text bubble icon next to the tab name signifies that a new message is waiting to be read. Anytime you see the text bubble icon, a new, unread chat is available for you to read.


Closing a private chat or group chat box. To close the private chat conversation, place your cursor over the icon next to the name on the tab, which changes to an x icon. Click to close the tab.

NOTE: In Blackboard Collaborate 11 web conferencing, when the Chat permission is revoked, participants are still able to send private chat messages to moderators. The participant must select the moderator(s) from the Participants list

participant Options menu. These messages open in new Conversation tabs for each participant sending chat messages to the moderator(s).


Session Management Enhancements and Changes

Managing permissions. Control via the Participants panel Global Options menu or use the Participant Options menu to control the permissions of individual participants.

Upon entry to the session, if a permission in the Global Options menu is highlighted, all participants have that privilege. In the example above, all participants have audio, video, chat, and whiteboard privileges. They are not able to start application sharing or start a web tour. The moderator can give or take away a global permission at any time in the session. A moderator can take away permissions globally through the Global Options menu or from a single participant by selecting the participant, right clicking and unselecting the permission(s). This is denoted with the permission icon displayed with a red x. In the example below, the participant does not have whiteboard permission.


NOTE: In Blackboard Collaborate 11 web conferencing,

r includes application sharing. A moderator must be present to start the application sharing.

Blackboard Collaborate 11 web conferencing no longer includes file transfer permission for participants. A participant must be promoted to moderator to load a file for file transfer. Current global permissions are automatically applied to any new participant who joins the session. A new permission for web tour has been added. The moderator can grant participants the permission to start a web tour and guide the attendees as the tour guide. Moderators are not able to select/sort the order of appearance of attendees in the Participants list.


Polling enhancements and hand raising workflow. Moderators and participants now have four interaction buttons: Feedback menu button, Step Away button, Raise Hand button and Polling Response menu button.

To make a selection, place your cursor over a menu button to select from the available options. The moderator can multiple choice options by selecting from Tools>Polling>Poll Type or from the Polling Type submenu of the Participants panel Global Options menu.

Note that pacing (slower/faster) is under the Feedback menu button.

Displaying polling. Blackboard Collaborate 11 web conferencing reports poll total updates in real time for moderators at the top of the participants list. The moderator can easily clear the responses by clicking on the Clear link. These statistics were not readily available in Elluminate Live! V10 as the moderator used Tools>Polling>Show Statistics to get a poll tally.


NOTE: In Blackboard Collaborate 11 web conferencing, the moderator lowers a raised hand by clicking on the Participants Options menu located next to

the hands by clicking on the Participant panel Global Options Lower


Activity indicators. Blue activity indicators appear microphone is on and they are speaking via VoIP, drawing on the whiteboard, using chat, using video camera, sharing an application, or driving a web tour. In the example below, the participant is drawing on the whiteboard while speaking over VoIP.

Real-time session awareness. Status indicators continue to display they fall behind on their network connection.


Using the timer. Click the Information menu

The timer appears at the center and above the content area.

Content roaming. The moderator can browse the whiteboard pages privately without showing the content to participants and import additional content without knowledge by the participants. Click the Explore icon (double arrows), which turns red to indicate you are roaming. Click the Explore icon again to turn off exploring/roaming and return to the page where you left the participants.

NOTE: The Follow Moderator option found in previous versions of Elluminate Live! is no longer available in Blackboard Collaborate 11 web conferencing. This option, when it was deselected, enabled participants to roam the whiteboard content individually.


Whiteboard Enhancements

Adding a new whiteboard. Click the New Page link in the whiteboard action bar or select from the Page Options menu.

Blackboard Collaborate 11 web conferencing introduces many new enhancements including the following: Easy-to-relocate tools palette. Simply drag and drop to anywhere in the whiteboard.


Easier selection methods for drawing tools. Place your cursor over the tool icon of choice and hold down and make your selection. Below is an example of the pointer with new pointers to choose from.

Expanded color selection. Select your object style and a new menu appears that enables you to both select a color and the transparency level of the object.


New clip art. An expanded library of clip art, including a selection of whiteboard backgrounds available to moderators. Simply click the place clip art .


Application Sharing and Web Tour Enhancements

Application sharing workflow. Blackboard Collaborate 11 web conferencing provides more moderator control. Although a participant may have the permission to application share, he or she is unable to start the application share until the moderator enables application share mode by clicking on the Application Sharing Mode button.

Once the moderator switches to Application Sharing mode, participants who have application share permission see a Start Sharing button in the application sharing action bar.

The participant can now click the Start Sharing button to open the application sharing window and select the application they wish to share. The option to share your desktop is also available.


Participants who have Application Sharing permission can also request control of the moderatorby clicking the Request Cursor Control button.

The moderator can turn off Application Sharing mode for permission-enabled participants by switching back to Whiteboard mode.

NOTE: Blackboard Collaborate 11 web conferencing does not allow you to view the whiteboard while you are in Application Sharing or Web Tour mode. While moderators can one or more applications currently running and expanded on the desktop, you cannot share a region of your desktop.


Participants (and moderators) can uncheck the Scale to Fit option and enable a larger, scrollable view of the content area. Moderators and participants are still able to place themselves into a type of presentation mode by placing their cursor over the left edge of the content area and sliding it to the left to remove viewing of the Audio &Video, Participants, and Chat panels. The sidebar panels can be brought back by simply reversing the action of placing the cursor on the edge and sliding over the left edge of the content window back to the right-hand side.

NOTE: Moderators cannot push participants to a presentation mode.


Another option is to use the View menu item Below is an example of hiding the side bar with Scale to Fit enabled.

Below is an example of hiding the side bar with Scale to Fit disabled. Note that larger size and scroll bars are needed if the client window is not sized larger.


Web tour workflow. This workflow is identical to that of application sharing, also enabling more moderator control. Although a participant may have the permission to conduct a web tour, they are unable to start a web tour until the moderator enables web tour mode by clicking on the Web Tour button.

Once the moderator switches to Web Tour mode, participants who have Web Tour permission will now see the Web Tour navigation bar with the Previous/Next page buttons, address text box (where they enter the URL) and Follow Me option.


Breakout Room Enhancements

Breakout room workflow. To create breakout rooms, click the Participants panel Global Options menu

Alternatively, you can also enu bar and select Breakout Rooms>Create Breakout Rooms.


The moderator can drag and drop participant(s) or use the Participant Options menu to send the participant to a particular room.


During the breakout room session, the moderator can click the Main Room button and see a menu selection to move to another room, return everyone to the main room, or return everyone to their previous breakout room. Copying whiteboard content is as simple


The moderator has the option to minimize or maximize the participant list in each breakout room by clicking on the Expand/Collapse button found next to the breakout room name.


The moderator can select the Options menu for any room and select the needed action.

The name of the room you are located in always appears here


Accessibility Enhancements

Using closed captioning. The moderator grants Closed-Captioning permission to the source writer by clicking on their name in the Participants list and selecting losed-Captioning from the Participant Options menu. More than one person can be designated as the input source for closed captioning. When a participant is designated as a source input for closed captioning, they and as they type the captions, the CC icon turns blue (active). Everyone in the session, including the participant designated as the CC input source, has a CC icon in the Audio & Video panel that they click to open the Closed-Captioning window, allowing them to type (if designated) or view the captions.

Participants can open their Closed-C - from the window menu, entering the keyboard shortcut Ctrl+F8 (Command-F8 on Mac), or clicking on the CC icon that appears in the Audio & Video panel. Navigation. Users in Blackboard Collaborate 11 web conferencing can tab navigate backward and forward to all major interface modules/windows using the F6 and Shift/F6 keys. A new keyboard shortcut, Ctrl+Shift+O (Command-Shift-O on Mac), opens the Options menu for whatever module/panel has the current focus. This shortcut key enables the moderator to grant or revoke global or individual permission settings.


Additional Information and Resources

Participant Workflow. Although the moderator has access to more menu options for session and function controls, the participant client interface for Blackboard Collaborate 11 web conferencing is very similar, including audio wizard workflow, switching to telephone for audio, live video workflow, and chat workflow. Language Support. Collaborate V11 web conferencing supports English, Spanish, French, and Arabic. Additional language support is planned for future releases. On-Demand Learning Center. The client interface for web conferencing has improved greatly and, while more intuitive and easier to use, there will be a learning curve even for those familiar with moderating sessions in Elluminate Live! V10. Training for your instructors will facilitate the transition. Additional documentation and training resources for moderators and participants will be available in the Blackboard Collaborate On-Demand Learning Center at http://www-content.blackboard.com/Platforms/Collaborate/Services/On-Demand-Learning-Center.aspx.

http://www-content.blackboard.com/Platforms/Collaborate/Services/On-Demand-Learning-Center.aspx

http://www-content.blackboard.com/Platforms/Collaborate/Services/On-Demand-Learning-Center.aspx


Technical Considerations and Client Requirements Cross-Platform and Browser Support: User Operating System Preference Considerations Additional documentation and technical resources for client requirements and browser and operating system support will be available on the Blackboard Collaborate Support Portal at http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336

NOTE: The following operating systems are not currently supported for the Blackboard Collaborate 11 web conferencing capability: Solaris 10 Sparc 64 bit and OpenSUSE 11 64 bit.

Network: Ports and Bandwidth Considerations There are no changes from Elluminate Live! V10 to Blackboard Collaborate 11, with one exception. For Blackboard Collaborate 11 web conferencing, the live video default setting for resolution is now fine color. Interoperability: Integration with Existing Environments There are no changes from Elluminate Live! V10 to Blackboard Collaborate 11. All BBC11 enhancements are on the client side. For On-Premise (ELM) Customers Blackboard Collaborate 11 will not initially be available to ELM customers. The release date for Blackboard Collaborate 11 web conferencing for ELM customers will be announced at a later date. Release Notes Release notes for Blackboard Collaborate 11 web conferencing are available on the Blackboard Collaborate support portal at http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336

http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336

http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336

Documents

BlackboardCollaborate11 ! WebConferencing for...Use this section to learn how to access features from the most popular to the most advanced, how to use them, and how this differs from