#Bits Zc471

BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE, PILANI

WORK INTEGRATED LEARNING PROGRAMMES

Digital

Part A: Content Design

Course Title Management Information System

Course No(s) BITS ZC471/CM ZC471/HHSM ZC471

Credit Units 3

Credit Model

Content Authors P. Jayalakshmi

Course Objectives

No

CO1 Focus on the environmental business pressures impacting organizational performance and the role of

Information Technology in overcoming these pressures. Gain basic understanding on the concept of the

digital economy and of digital enterprises, the impact business pressures play on the organization and

their responses and adaptations to these pressures. Also gain understanding of the role information

technology plays both within and outside of the organization.

CO2 Learning the basics of information systems, information resource management, and end user computing.

Emphasis is placed upon the various types of information architectures and upon the importance of solid

information infrastructure. Web-based information systems and their functionalities is discussed and also

about the emerging technologies in IT.

CO3 The importance of data and the management issues that relate to it and its life cycle are emphasized.

Other objectives include document management, explaining the concept of data warehousing, data

mining, analytical processing, and knowledge discovery management. Transaction and analytic

processing systems are discussed and also the effects of data improvement on business. To develop an

understanding of the complexity of organizational networks, and more importantly of the benefits of the

importance of communication and collaboration in gaining competitive advantage for the organization

CO4 To recognize the difficulties in managing information resources, while learning how to recognize the

vulnerabilities and weaknesses of information systems security. To learn to distinguish between security

measures, analyzing disaster planning and recovery, and appreciating the need for business continuity

and disaster recovery

CO5 The primary objective is to focus on electronic commerce, or EC, in its various forms, including B2B

(Business to Business), B2C (Business to Consumers), and C2C (Consumer to Consumer) among others.

The standard for doing business, the importance of EC, its infrastructure, its applications, and its support

services, are emphasized. The practical applications, benefits and limitations are explained.

CO6 Overview of the concepts of mobile computing and m-commerce is presented. Includes discussion of the

drivers, technologies, barriers, and wireless standards. The current applications of m-commerce within an

organization, as well as the relevant consumer and personal applications are discussed. It focuses on

applications that exist in industries such as finance, advertizing, marketing and supply chain applications.

Location-based commerce, also known as l-commerce are discussed.

CO7 To understand the facts and issues related to transaction processing systems, innovative systems, and

functional systems in an organization. How IT supports customer relationship management, as well as

how the various support systems are integrated in an organization is explained. Functional areas and

business processes related to the value chain and the close linkage between functional areas and IT are

explored. The benefits and issues of integrating functional information systems are explored.

CO8 An overview of the concepts of supply chains and their business value, with emphasis on management

(SCM). Problems of SCM are addressed using industry illustrations. Enterprise Resource Planning is

examined as a way to simplify and coordinate the organization and its supply and value chains. The

historical development of software tools to manage the planning of resources is traced to the present day

where SCM, ERP, and e-commerce work together to achieve a competitive advantage for organizations,

by faster, more efficient order fulfillment and through the resolution of related problems.

CO9 A background to the complexities and the strategic benefits of information in large scale information

system deployments is explained. These can come in the form of inter-organizational alliances and

distributed networks as well as information systems deployed on a world-wide scale.

CO10 Learn to recognize the importance of data, the management issues that relate to it, and its life cycle.

Relating data management to multimedia and document management, explaining the concept of data

warehousing, data mining, analytical processing, and knowledge discovery management.

CO11 The importance of information systems to the overall strategic goals of the organization. Focus is placed

on the ability for IS to work as a coordinating function and also the challenges in IT business alignment

and how they can be addressed. However, the emphasis on the strategic alignment of IS to the overall

organization is also discussed as a major component to the approach being successful.

CO12 The process of managing IT projects within an organization and the framework for adopting these

projects are introduced. The five stages of the adoption life cycle is described. To understand the impact

of technology, task, individual, organizational, and environmental characteristics on the adoption of new

technologies. Understanding the typical causes of IT implementation failures and all other associated

challenges. The concept of business process management (BPM) and how it can be used to enhance

effectiveness in an organization and finally the role of change management in systems implementation.

Focus on the organizational transformation that follows from the introduction of new and innovative

technology.

CO13 How information technology affects organizations, technology users and the environment is reviewed.

The implementation of technology has a more wide ranging effect than merely the purpose for which it is

chosen. IT can affect hiring patterns, training decisions, and profitability. IT has dramatically altered the

competitive landscape, which in turn has created and shifted wealth. Green business practices and data

center designs are also discussed.

Text Book(s)

T1 Turban, Efraim & Volonino, L. “Information Technology for Management:

Transforming Organizations in the Digital Economy”, Wiley Student Edition, 7th

Edition, 2009.

Reference Book(s) & other resources

R1 O’Brien, James A., “Management Information Systems, TMH, 5th Edition, 2002

R2 Laudon and Laudon, Management Information Systems, Pearson Education, 9th Ed.,

2004

R3 Effy OZ, Management Information Systems, Thomson India Education, 5th Ed., 2007.

R4 Turban, Efraim & Volonino, L. “Information Technology for Management:

Transforming Organizations in the Digital Economy”, Wiley Student Edition, 9th

Edition, 2012

http://library.books24x7.com/toc.aspx?bkid=51172

Content Structure

1. IT Supports Organizational Performance in Turbulent Business Environments

1.1. Doing Business in the Digital Economy

1.2. Information Systems and Information Technology (IT)

1.3. Business Performance Management, Business Pressures, Organization Responses, and IT

Support

1.4. Strategy for Competitive Advantage and IT Support

1.5. Social Computing and Networking

1.6. Why Should You Learn About Information Technology?

2. Information Technologies: Concepts, Types, and IT Support

2.1. Information Systems: Concepts and Definitions

2.2. Classification and Types of Information Systems

2.3. How IT Supports People

2.4. How IT Supports Supply Chains and Business Processes

2.5. Information Systems Infrastructure, Architecture, and Emerging Computing Environments

2.6. Innovative and Futuristic Information Systems

3. Networks and Collaboration as Business Solutions

3.1. Enterprise Networks, Connectivity, and Trends

3.2. Network Management, and Collaboration Technology

3.3. Wireless, Enterprise Mobility, and IP Telephony

3.4. Discovery, Search, and Customized Delivery

3.5. Collaboration and Web-based Meetings

3.6. Social, Legal, and Ethical Issues

4. Securing the Enterprise and Business Continuity

4.1. Data and Enterprise Security Incidents

4.2. IS Vulnerabilities and Threats

4.3. Fraud and Computer-Mediated Crimes

4.4. IT Security Management Practices

4.5. Network Security

4.6. Internal Control and Compliance Management

4.7. Business Continuity and Disaster Recovery Planning

4.8. Auditing and Risk Management

http://library.books24x7.com/toc.aspx?bkid=51172

5. E-Business and E-Commerce

5.1. Overview of E-Business and E-Commerce

5.2. Major EC Mechanisms

5.3. Business-to-Consumer Applications

5.4. Business-to-Business Applications

5.5. Major Models of E-Business: From E-Government to C2C

5.6. E-Commerce Support Services: Payment and Order Fulfillment

5.7. Ethical and Legal Issues in E-Business

6. Mobile Commerce

6.1. Overview of Mobile Computing and Commerce: Attributes, Benefits, Drivers, and Basic

Technology

6.2. Mobile Applications in Financial Services

6.3. Mobile Shopping, Advertising, and Content-Providing

6.4. Mobile Enterprise and Interbusiness Applications

6.5. Mobile Consumer Services and Entertainment

6.6. Location-Based Services and Commerce

6.7. Pervasive Computing, Context Awareness, and RFID

7. Transaction Processing, Functional Applications and Integration

7.1. Functional Information Systems and Transaction Processing Systems

7.2. Managing Production/Operations and Logistics

7.3. Managing Marketing and Sales Systems

7.4. Managing Accounting and Finance Systems

7.5. Managing Human Resources Systems

7.6. Integrating Functional Information Systems

8. Enterprise Systems: Supply Chains, ERP, CRM, and KM

8.1. Essentials of Enterprise Systems and Supply Chains

8.2. Supply Chain Management and Its Business Value

8.3. Enterprise Resource Planning (ERP) Systems

8.4. Customer Relationship Management (CRM)

8.5. Knowledge Management and IT

9. Inter-organizational, Large-Scale, and Global Information Systems

9.1. Interorganizational Activities and Order Fulfillment

9.2. Interorganizational Information Systems and Large-Scale Information Systems

9.3. Global Information Systems

9.4. Facilitating IOS and Global systems: From Demand-Driven Networks to RFID

9.5. Interorganizational Information Integration and Connectivity

9.6. Partner Relationship Management and Collaborative Commerce

10. Business Intelligence and Decision Support Systems

10.1. The Need for Business Intelligence (BI)

10.2. BI Architecture, Reporting and Performance Management

10.3. Data, Text, and Web Mining and BI Search

10.4. Managers and Decision Making Processes

10.5. Decision Support Systems

10.6. Automated Decision Support (ADS)

11. IT Strategy and Planning

11.1. Alignment of Business and IT Strategies

11.2. IT Strategy Initiation

11.3. IT Strategic Planning

11.4. Outsourcing, Offshoring and IT as a Subsidiary

12. Managing IT Projects, Process Improvement, and organizational Change

12.1. Adopting IT Projects

12.2. Implementing IT Projects

12.3. Business Process Management

12.4. Change Management and Organizational Transformation

13. Impact of IT on Enterprises, Users, and the Environment

13.1. New and Accelerating Trends in IT

13.2. Current Perspectives on the Enterprise Web 2.0

13.3. Operating Greener Businesses and Eco-Friendly Data Centers

13.4. Impacts of Too Much Information and Connectivity

Learning Outcomes:

No Learning Outcomes

LO1 Describing characteristics of digital economy and digital enterprises; defining information systems,

computer based Information System and information technology; Relationships between performance,

environmental pressures, organizational responses, and information technology; describing adaptive

enterprises; functions and impacts of social computing and social networking; Importance of learning

about information technology.

LO2 Basics and Types of Information Systems; Transaction Processing Vs. Functional Information Systems;

Major enterprise internal support systems and relate them to managerial functions; Support IT provides

to business processes and supply chain; Information Infrastructure and Architecture; Web Based

Information Systems; Emerging information technologies, innovative and futuristic IT systems and

applications.

LO3 Describe Networks, network standards, and compatibility issues; Impacts of collaboration on business

performance; Fixed, wireless, and mobile network infrastructures; Fundamental principles and

capabilities of group work technologies, Various Issues Involved in Network Computing, messaging

and collaboration.

LO4 Recognize the business and financial value of information security, IS vulnerabilities, threats, attack

methods and cybercrime Symptoms, factors that contribute to risk exposure and methods to mitigate

them; key methods of defending information systems, networks and wireless devices; internal control

and fraud and related legislation; understanding business continuity and disaster recovery planning

methods; role of IT in defending critical infrastructures.

LO5 E-Commerce, Scope of E-Commerce, benefits, limitations and types; B2C, B2B, B2E and C2C E-

Commerce Applications; What is E-Governance? Some of E-Commerce Support Services; importance

and activities of online advertising; ethical and legal issues relating to e-commerce.

LO6 Characteristics, attributes, and drivers of mobile computing and mobile commerce (M-Commerce);

Applications of M-Commerce in Finance, Advertising, Marketing and Content Providing; Applications

of M-Commerce within organizations (mobile enterprise, intra-business); B2B and supply chain

applications (inter-organizational) of m-commerce; Consumer and personal applications of m-

commerce; Location based commerce; major inhibitors and barriers of mobile computing and m-

Commerce.

LO7 Relate functional areas and business processes to the value chain model; Defining functional

management information systems and list it’s characteristics; Understand Transaction Processing

System; IT and web support to Production/OM, Logistics, Accounting, Finance, HRM; Integrating

Functional Information Systems: Benefits and Issues.

LO8 Understand the essentials of enterprise systems and computerized supply chain management, Major

problems of implementing supply chains and some innovative solutions; Need for integrated software

and how ERP (Enterprise Resource Planning) does it; Describe CRM and KM and their relationship to

IT.

LO9 Describe Inter-organizational activities, particularly order fulfillment; Define and classify inter-

organizational information systems and global information systems; Identify major issues surrounding

global information systems; Present demand-driven networks and RFID as supply chain facilitators;

inter-organizational integration issues and solutions; understand Partner Relationship management and

its relationship to collaborative commerce.

LO10 Identify factors influencing adoption of business intelligence (BI) and business performance

management (BPM); Key considerations for IT support of managerial decision making. Understand

managerial decision making processes, decision process, and types of decisions; Describe decision

support systems (DSSs), benefits, and structure; importance of real-time BI and decision support for

various levels of information workers; automated decision support, its advantages, and areas of

application.

LO11 Importance of aligning the business strategy and how this alignment is achieved; challenges in IT-

business alignment and how to address them; Critical strategic role of IT within organizations; how IT

is providing value to businesses; IT strategic planning within organizations; major reasons for

outsourcing; how to manage outsourcing and off-shoring opportunities.

LO12 Understand the concept of the technology adoption lifecycle; the five stages of adoption lifecycle;

Understand the impact of technology, task, individual, organizational, and environmental characteristics

on the adoption of new technologies; typical causes for IT implementation failures; challenges

associated with implementing IT projects; Understand concept of business process management (BPM)

and how it can be used to enhance effectiveness in an organization; Steps in creating an effective BPM

strategy; Role of change management in systems implementation.

LO13 Recognize trends in IT that are affecting business processes, competition, and workers; Describe ways

that IT can help conserve natural resources and protect the environment; Understand green business

practices and data center designs; understand the complexity of the effects of technological progress on

labor markets and individual employees; impact of IT on the quality of life and interpersonal

relationships.

Part B: Learning Plan

Academic Term First Semester 2015 - 2016

Course Title Management Information System

Course No BITS ZC471/CM ZC471/HHSM ZC471

Lead Instructor P.Jayalakshmi

Contact Hour 1

Type Content Ref. Topic Title Study/HW Resource Reference

Pre CH 1 Review Course Handout/ List your expectations from this course

T1: Chapter 1

During

CH

1 Relationships between performance, environmental pressures, organizational responses, and information technology

T1: Chapter 1

Post CH 1 Review reference chapters from textbook; replay videos as needed to clarify understanding; do the assigned homework

T1: Chapter 1

Contact Hour 2


Pre CH 1 Review Course Handout/ List your expectations from this course

T1: Chapter 1

During

CH

1 describing adaptive enterprises; functions and impacts of social computing and social networking Importance of learning about information technology

T1: Chapter 1


T1: Chapter 1

Contact Hour 3


Pre CH 2 Review previous week's topics. T1: Chapter 2

During

CH

2 Basics and Types of Information Systems; Transaction Processing Vs. Functional Information Systems Major enterprise internal support systems and relate them to managerial functions; Support IT provides to business processes and supply chain

T1: Chapter 2


T1: Chapter 2

Contact Hour 4



During

CH

2 Information Infrastructure and Architecture; Web Based Information Systems, Web Based Information Systems.

Emerging information technologies, innovative and futuristic IT systems and applications.

T1: Chapter 2


T1: Chapter 2

Contact Hour 5



During

CH

3 Describe Networks, network standards, and compatibility issues. Impacts of collaboration on business performance

T1: Chapter 4


T1: Chapter 4

Contact Hour 6



During

CH

3 Fixed, wireless, and mobile network infrastructures

T1: Chapter 4


T1: Chapter 4

Contact Hour 7



During

CH

3 Fundamental principles and capabilities of group work technologies Various Issues Involved in Network Computing, messaging and collaboration

T1: Chapter 4


T1: Chapter 4

Contact Hour 8



During

CH

4 Recognize the business and financial value of information security, IS vulnerabilities, threats, attack methods and cybercrime Symptoms, factors that contribute to risk exposure and methods to mitigate them

T1: Chapter 5


T1: Chapter 5

Contact Hour 9



During

CH

4 Key methods of defending information systems, networks and wireless devices; internal control and fraud and related legislation. Understanding business continuity and disaster recovery planning methods; role of IT in defending critical infrastructures

T1: Chapter 5


T1: Chapter 5

Contact Hour 10



During

CH

5 E-Commerce, Scope of E-Commerce, benefits, limitations and types. B2C, B2B, B2E and C2C E-Commerce Applications

T1: Chapter 6


T1: Chapter 6

Contact Hour 11



During

CH

5 What is E-Governance? Some of E-Commerce Support Services. Importance and activities of online advertising; ethical and legal issues relating to e-commerce.

T1: Chapter 6


T1: Chapter 6

Contact Hour 12



During

CH

6 Characteristics, attributes, and drivers of mobile computing and mobile commerce (M-Commerce). Applications of M-Commerce in Finance, Advertising, Marketing and Content Providing; Applications of M-Commerce within organizations (mobile enterprise, intra-business)

T1: Chapter 7


T1: Chapter 7

Contact Hour 13



During

CH

6 B2B and supply chain applications (inter-organizational) of m-commerce; Consumer and personal applications of m-commerce; Location based commerce. Major inhibitors and barriers of mobile computing and m-Commerce.

T1: Chapter 7


T1: Chapter 7

Contact Hour 14



During

CH

7 Relate functional areas and business processes to the value chain model. Defining functional management information systems and list it’s characteristics; Understand Transaction Processing System

T1: Chapter 9


T1: Chapter 9

Contact Hour 15



During

CH

7 IT and web support to Production/OM, Logistics, Accounting, Finance, HRM. Integrating Functional Information Systems: Benefits and Issues

T1: Chapter 9


T1: Chapter 9

Contact Hour 16


Pre CH Review previous week's topics.

During

CH

REVIEW SESSION FOR THE MID-SEMESTER TEST

Post CH Review reference chapters from textbook; replay videos as needed to clarify understanding; do the assigned homework

Contact Hour 17



During

CH

8 Understand the essentials of enterprise systems and computerized supply chain management Major problems of implementing supply chains and some innovative solutions

T1: Chapter 10


T1: Chapter 10

Contact Hour 18



During

CH

8 Need for integrated software and how ERP (Enterprise Resource Planning) does it Describe CRM and KM and their relationship to IT

T1: Chapter 10


T1: Chapter 10

Contact Hour 19



During

CH

9 Describe Inter-organizational activities, particularly order fulfillment. Define and classify inter-organizational information systems and global information systems

T1: Chapter 11


T1: Chapter 11

Contact Hour 20



During

CH

9 Identify major issues surrounding global information systems. Present demand-driven networks and

T1: Chapter 11

RFID as supply chain facilitators


T1: Chapter 11

Contact Hour 21



During

CH

9 Inter-organizational integration issues and solutions. understand Partner Relationship management and its relationship to collaborative commerce

T1: Chapter 11


T1: Chapter 11

Contact Hour 22



During

CH

10 Identify factors influencing adoption of business intelligence (BI) and business performance management (BPM). Key considerations for IT support of managerial decision making. Understand managerial decision making processes, decision process, and types of decisions.

T1: Chapter 12


T1: Chapter 12

Contact Hour 23



During

CH

10 Describe decision support systems (DSSs), benefits, and structure. Importance of real-time BI and decision support for various levels of information workers; automated decision support, its advantages, and areas of application.

T1: Chapter 12


T1: Chapter 12

Contact Hour 24



During

CH

11 Importance of aligning the business strategy and how this alignment is achieved; challenges in IT-business alignment and how to address them. Critical strategic role of IT within organizations; how IT is providing value to businesses

T1: Chapter 13


T1: Chapter 13

Contact Hour 25



During

CH

11 IT strategic planning within organizations. Major reasons for outsourcing; how to manage outsourcing and off-shoring opportunities.

T1: Chapter 13

Post CH 11 Review reference chapters from T1: Chapter 13

textbook; replay videos as needed to clarify understanding; do the assigned homework

Contact Hour 26



During

CH

12 Understand the concept of the technology adoption lifecycle; the five stages of adoption lifecycle. Understand the impact of technology, task, individual, organizational, and environmental characteristics on the adoption of new technologies.

T1: Chapter 14


T1: Chapter 14

Contact Hour 27



During

CH

12 Typical causes for IT implementation failures; challenges associated with implementing IT projects.

T1: Chapter 14


T1: Chapter 14

Contact Hour 28



During

CH

12 Understand concept of business process management (BPM) and how it can be used to enhance effectiveness in an organization; Steps in creating an effective BPM strategy. Role of change management in

T1: Chapter 14

systems implementation.


T1: Chapter 14

Contact Hour 29



During

CH

13 Recognize trends in IT that are affecting business processes, competition, and workers. Describe ways that IT can help conserve natural resources and protect the environment

T1: Chapter 15


T1: Chapter 15

Contact Hour 30



During

CH

13 Understand green business practices and data centre designs. Understand the complexity of the effects of technological progress on labor markets and individual employees.

T1: Chapter 15


T1: Chapter 15

Contact Hour 31



During 13 Impact of IT on the quality of life T1: Chapter 15

CH and interpersonal relationships.

Related case studies and discussions.


T1: Chapter 15

Contact Hour 32


Pre CH Review previous week's topics.

During

CH

REVIEW SESSION FOR THE END-SEMESTER TEST

Post CH Review reference chapters from textbook; replay videos as needed to clarify understanding; do the assigned homework

Evaluation Scheme: Legend: EC = Evaluation Component; AN = After Noon Session; FN = Fore Noon Session

No Name Type Duration Weight Day, Date, Session, Time

EC-1 Quiz-I Online - 5% August 20-30, 2015

Quiz-II Online - 5% September 20-30, 2015

Quiz-III Online - 5% October 20-30, 2015

EC-2 Mid-Semester Test Closed Book 2 hours 35% 20/09/2015 (FN) 10 AM – 12 NOON

EC-3 Comprehensive Exam Open Book 3 hours 50% 08/11/2015 (FN) 9 AM – 12 NOON

Notes: Syllabus for Mid-Semester Test (Closed Book): Topics in Session Nos. 1 to 16 (contact hours) Syllabus for Comprehensive Exam (Open Book): All topics (Session Nos. 1 to 32) (contact hours) Important links and information: Elearn portal: https://elearn.bits-pilani.ac.in Students are expected to visit the Elearn portal on a regular basis and stay up to date with the latest announcements and deadlines. Contact sessions: Students should attend the online lectures as per the schedule provided on the Elearn portal. Evaluation Guidelines:

1. EC-1 consists of either two Assignments or three Quizzes. Students will attempt them through the course pages on the Elearn portal. Announcements will be made on the portal, in a timely manner.

2. For Closed Book tests: No books or reference material of any kind will be permitted. 3. For Open Book exams: Use of books and any printed / written reference material (filed or bound) is permitted. However,

loose sheets of paper will not be allowed. Use of calculators is permitted in all exams. Laptops/Mobiles of any kind are not allowed. Exchange of any material is not allowed.

4. If a student is unable to appear for the Regular Test/Exam due to genuine exigencies, the student should follow the procedure to apply for the Make-Up Test/Exam which will be made available on the Elearn portal. The Make-Up Test/Exam will be conducted only at selected exam centres on the dates to be announced later.

It shall be the responsibility of the individual student to be regular in maintaining the self study schedule as given in the course handout, attend the online lectures, and take all the prescribed evaluation components such as Assignment/Quiz, Mid-Semester Test and Comprehensive Exam according to the evaluation scheme provided in the handout.

Documents

#Bits Zc471