BITS - IT Services Guide for Student V1 · 2010. 6. 30. · The BITS team hopes this booklet will help to make I.T. an easy to use and valuable resource for your studies. Business

Make

BUSINESS SCHOOL

I.T. SERVICES

QUICK GUIDE

STUDENT - 2010

Version Date Change details 1.0 17 December 2008 Drafted and first edition 1.2 20 January 2010 Revised URLs 1.3 12 March 2010 Separate VPN from Student Guide

Author: Peter Tambayong Editors: Mark Seckers, Janelle Wood, Jenny Yeap, Tim Villa, Lee Stupart

Table of Contents

STUDENT ACCOUNTS ...................................................................................................................................... 1

ACTIVATING COMPUTER USAGE ACCOUNTS ...................................................................................................... 1 Checklist ........................................................................................................................................................ 1 1st Time Logon ............................................................................................................................................... 1 What accounts you need…. ........................................................................................................................... 1 STEP 1- Activate Pheme Account ................................................................................................................. 2 STEP 2 – Activate Business School Account* ............................................................................................... 2

FORGOTTEN YOUR BUSINESS SCHOOL PASSWORD? ............................................................................................ 3 PRINT QUOTA ..................................................................................................................................................... 4

Printing Quota Allocations ........................................................................................................................... 4 Additional print quota ................................................................................................................................... 5 Printing documents ....................................................................................................................................... 5 Collecting your printed documents ............................................................................................................... 5 Printing issues with PDF documents ............................................................................................................ 6

INTERNET ACCESS .............................................................................................................................................. 7 ASSIGNMENT COVER PAGE................................................................................................................................. 8

COMPUTER LABORATORIES ........................................................................................................................ 9

STUDENT COMPUTER LABORATORIES ................................................................................................................ 9 Logging on to a PC ....................................................................................................................................... 9 File Storage ................................................................................................................................................. 10 Webspace .................................................................................................................................................... 10

BUSINESS SCHOOL I.T POLICY ......................................................................................................................... 11 LOST PROPERTY ............................................................................................................................................... 12

Guild Contact & Location ........................................................................................................................... 12

OTHER UWA STUDENT SERVICES ............................................................................................................ 13

STUDENT CONNECT .......................................................................................................................................... 13 SOFTWARE LICENSING ...................................................................................................................................... 13 CONFIGURING STUDENT EMAIL IN OUTLOOK 2003 .......................................................................................... 15

HELPDESK ........................................................................................................................................................ 16

HELPDESK DETAILS .......................................................................................................................................... 16 HELPDESK OFFICE ............................................................................................................................................ 16

Welcome to the UWA Business School! The BITS team hopes this booklet will help to make I.T. an easy to use and valuable resource for your studies.

Business I.T Services – Student Guide

Business School I.T Services Page 1 Student Guide Ver 1.0

STUDENT ACCOUNTS

Activating Computer Usage Accounts Your student account can only be activated 48 hours after your unit enrolment.

Checklist

Activities Checklist

1) Enrolment 2) Student Admin Central Services – Student Card 3) Activate (Full Service) Pheme account 4) Unit Enrolment 5) Activate BIZ account

1st Time Logon

There are computer kiosks in the Business School area and in the computer laboratories where you can log on using a “guest” account.

Guest Username: bizguest Guest Password: guest

This account has minimal rights and is only to be used for Account Activations/Reissuing Passwords.

What accounts you need….

Activities Account Required To logon to Business School Computer Labs Business School Account To print Bar coded assignment cover page Business School Account To browse Internet in the Business School Labs Full Pheme Account To check Student Webmail (MYUWA) Pheme Account

START HERE



STEP 1- Activate Pheme Account

Pheme: https://www.pheme.uwa.edu.au/ This account allows students to access the main student Googlemail and StudentConnect services. You will also need this to access the Internet from the Business School computer laboratories. If you already have Pheme activated, jump to Step 2 – Activate your Business School Account. For your Record - Pheme account details Pheme Username: ________________ Pheme Password: ________________

Your Pheme account is your main UWA account. If you have any issues with this account, please contact the SISO Helpdesk on 6488 3814. Please keep this guide book in a safe place and do not expose/share your username or password to anyone or you will risk your account being suspended.

STEP 2 – Activate Business School Account*

BIZ: http://www.business.uwa.edu.au/studentnet/it-help/compaccess/activate This account allows students to access the Business School computers and quota-based printing services in the computer laboratories. For your Record - BIZ account details: BIZ Username: ________________ BIZ Password: ________________ * All PhD students MUST see their administrative support team to activate their special staff account.

Please keep this guide book in a safe place and do not expose/share your username or password to anyone or you will risk your account being suspended.



Forgotten your Business School password? If you forget your BIZ password, you can reset it by following the procedure shown below. You can reset the password ONLY once every hour. 1. Use a computer Kiosks in the computer laboratory or student centre 2. Go to http://www.business.uwa.edu.au/studentnet/it-help/reissuepwd 3. Fill in your student number, date of birth and campus card bar code number

4. Click 5. Check your UWA Webmail http://webmail.uwa.edu.au 6. You will receive an email from BITS Administrator with your “temporary” password 7. Go to http://www.business.uwa.edu.au/studentnet/it-help/password 8. Type in your username and the “temporary” password 9. Select the option as shown below

10. Type in a new password 11. Confirm the new password (Re-type your new password)

12. Click



Print Quota Print quota is based on the units you’re enrolled in per teaching period. The allocations are as follows:

Printing Quota Allocations

Business School Print Quota Law School Print Quota Pages/unit Pages/unit Level 1 units 25 Undergraduate Units 30 Level 2 units 35 LAWS 4345 40 Level 3 units 40 Master (Coursework) 40 Honours units 100 Master (research) *unlimited Masters unit 250 PhD units *unlimited PhD units 3000/year

* a quota is allocated to ensure printing services are not abused. Extra quota will be allocated when it is required for a demonstrable printing need.

Quota and quota usage are cleared at the end of each year.

If you withdraw from a unit or enrol in a new unit, you will need to update print quotas. If you withdraw from a unit your quotas may decrease without notice, so please be aware of your updated quota by using this service. View print quota usage: http://www.business.uwa.edu.au/studentnet/it-help/printquota

1. Type your BIZ username and password

2. Click Update Print Quota:http://www.business.uwa.edu.au/studentnet/it-help/printquota/update

1. Type your BIZ username and password

2. Click , repeat this up to 3 times

3. if your quota is not updated, you may have to purchase additional quota



Additional print quota

If the quota for the semester has been used up, students can purchase additional print quota.

1. Visit the library or any venue (Guild Café etc) that has a top up machine to add credit to your student card

2. Add $10 or $20 to your card (Minimum $10 gives you 91 pages) 3. Visit Helpdesk to credit your student card with your new print quota

Printing documents

To print a document (pdf, Word, Excel etc), first SAVE THE DOCUMENT LOCALLY TO THE COMPUTER or H: Drive. Then OPEN AND PRINT. Printing documents directly off a website (including WebCT) is likely to result in unsuccessful printing with your quota deducted, which is NON REFUNDABLE.

Collecting your printed documents

All printing can be collected in the Ground Floor G80 – Student Common Room



Printing issues with PDF documents

Symptom: PDF documents won’t print Note: Only use this method to print documents with 10 or less pages. Anything more than 10 pages may hold up the print queue for other users.

1. Click File -> Print

2. Click on the Print screen

3. On the Advanced Print Setup

page, tick Print As Image

You can adjust the resolution:

• 150dpi – lower quality • 300dpi – standard • 400dpi – better for picture

4. Click

5. Click again to print



Internet Access To access the Internet from the Business School computer laboratories, you need to have your full service Pheme* account activated. Please contact SISO on 6488 3814 if you have any queries related to Internet traffic quota. Activate Full Pheme account

1) Login to MyUWA 2) In the 'Manage your account' section, click “Change Internet Access” 3) You need agree to the Terms and Conditions for Student Full Internet Access.

For more details about Internet traffic quota, please visit: http://www.its.uwa.edu.au/student/accounts/fullservicestudaccount/netusagefaq

1. Launch Internet Explorer 2. Please enter your Pheme username and

password in the following format:

Username: phemeuser Password: phemepassword

3. Tick Remember my password 4. Click OK

*Full Service Pheme account details can be found at http://www.its.uwa.edu.au/student/accounts/fullservicestudaccount



Assignment Cover Page To print an auto generated Assignment cover page with a barcode, use the following link: URL: http://www.business.uwa.edu.au/studentnet/assessments/duedates/assigncover For instructions on Assignment Cover Page, please use the following link: URL: http://www.business.uwa.edu.au/studentnet/assessments NOTE: You must activate Business School account to generate Assignment Cover page.



COMPUTER LABORATORIES

Student Computer Laboratories The Business School has a total of 4 computer laboratories which students may utilise when there are no classes in session. Please check on the computer laboratory timetable which should be displayed outside the room. The computer laboratories are opened as shown below with the exception of the Christmas Holiday lock-down period and term break. Room No: Function: Opening Hours: G85 UG Teaching Lab (Mitsubishi) Mon – Fri: 6am – 11pm

Weekend: 8am – 5pm Honours student can apply for 24/7 access

G86 Hon/UG Teaching Lab G87 UG Teaching Lab 1.25 Postgraduate Resource Room#

#The Postgraduate Resource Room is STRICTLY for the use of postgraduate students only. Undergraduate/Honor students who log in to PCs in the Postgraduate Resource Room may have their account suspended!

Logging on to a PC

1. Hit Ctrl+Alt+Del

(Source: http://departments.oxy.edu/its/live/Help/email/password_change.htm)

2. Enter your BIZSTUDENT username and password 3. Check that the login domain is set to BIZSTUDENT



File Storage

BITS provide file storage on the H: Network drive for students. Any files saved on the desktop or in any other directory will be cleared when you log off. Maximum storage quota on H drive: 200MB

Save all your documents on the H: drive or they will be lost …..forever!

Webspace

Your online space will be available while you are enrolled - you can access it in two ways:

1. In the computer labs, save/copy your webpages to the W: drive.

2. From within Internet Explorer as

ftp://[email protected]/public_html * username is your Bizstudent username.

The web address to access your site is http://student.biz.uwa.edu.au/~username (Source: http://www.business.uwa.edu.au/studentnet/ithelp/homepages)



Business School I.T Policy By activating your Business School student account, you agree to the policies set out by Business School I.T. Services. For full access to the I.T. Policy, please visit: http://www.business.uwa.edu.au/studentnet/ithelp/policy

For full access to the 24-hour Lab Access Policy, please visit: http://www.business.uwa.edu.au/students/it-help/access#policy For full access to Computer Laboratory Policy, please visit: http://www.business.uwa.edu.au/students/it-help/?a=43460



Lost Property Helpdesk DO NOT store/keep lost properties.

• Students who found any lost properties MUST bring them to the Student Guild Reception.

• Student who wants to find their lost properties MUST go to the Student Guild Reception to check if anyone leaves their lost properties.

Guild Contact & Location

Website: http://www.guild.uwa.edu.au/home/your_guild/about_the_guild/venues

(Source: http://www.guild.uwa.edu.au/__data/page/2664/guild_village_map.png )



OTHER UWA STUDENT SERVICES

Student Connect One-Stop Student Connect: http://www.studentconnect.uwa.edu.au/ All services in the One-Stop Student Connect are NOT supported by the Business School I.T. Services. Please contact the respective area if you have any issues with the service.

I.T Services Contact Support

Email Support Website

Pheme

6488 3814 [email protected]

https://www.pheme.uwa.edu.au/

MyUWA http://www.uwa.edu.au/myuwa OLCR http://www.olcr.uwa.edu.au/ WebCT http://webct.uwa.edu.au/webct/entryPageIns.dowebct SNAP http://its.uwa.edu.au/student/accounts/snap Student Connect

https://student.sims.admin.uwa.edu.au/connect/webconnect

Student Google Mail

http://www.its.uwa.edu.au/student/email/uwa_student_email_service

Software Licensing

Student MUST apply for the license for home use via the ITS website which is listed in the Software Matrix table on the next page. Software licensing for student’s personal use is limited to the following:

• Endnote • SAS • Sophos • Mathematica (Student use of Mathematica is restricted to currently enrolled students

appearing on class lists in Physics, Mathematics, Mechanical and Civil Engineering.) If you want to find out about any other software NOT listed in the Software Matrix table, please contact ITS on 6488 3814. URL: https://software.webservices.uwa.edu.au/Login.aspx



Software /Hardware

Staff Student Link UWA owned Personal Personal

SAS Site licensed Apply for home use Apply for home use^

UWA owned/staff: http://www.business.uwa.edu.au/staffnet/it/softlicensing Student personal use: http://software.ucs.intranet.uwa.edu.au/products/specialist/sas

SPSS/AMOS Site licensed Full Time Staff only n.a UWA owned/staff: http://www.business.uwa.edu.au/staffnet/it/softlicensing Staff personal use: http://software.ucs.intranet.uwa.edu.au/products/specialist/spss

MSOffice Site licensed Campus WAH (Work at Home)^

n.a Campus WAH: http://software.ucs.intranet.uwa.edu.au/products/major_software_suppliers/microsoft/campus_work_at_home

MSFrontPage Site licensed na n.a na

MSProject Site licensed na na na EndNote Site licensed Yes Yes UWA owned/staff:

http://www.business.uwa.edu.au/staffnet/it/softlicensing Student personal use: http://software.ucs.intranet.uwa.edu.au/products/endnote

eViews Site licensed for lab only

na n.a [email protected]

Mathlabs Max 150 simultaneous users $100 first 4 IP in the subnet

Apply for home use and use VPN, IP must be registered with ITS

n.a Staff personal use: http://software.ucs.intranet.uwa.edu.au/products/specialist/matlab

NERO/Eudora Individual purchase n.a n.a All: http://software.ucs.intranet.uwa.edu.au/contact_ucs_software

Nvivo Site licensed from 2010 (Bulk purchases)

"If the Licensed Software was obtained, and is licensed for, an educational or not-for-profit purpose, the primary user of each computer on which the Licensed Software is installed may make a second copy for his or her exclusive use on a personal computer at home."

n.a All: http://software.ucs.intranet.uwa.edu.au/products/specialist/nvivo_nud*ist

Limdep/Nlogit 4 Licensed to Economic na na na Adobe products Individual purchase Software licensed at the office

may be used at home or on a secondary machine providing two people are not using the software at the same time

n.a All: http://software.ucs.intranet.uwa.edu.au/products/office/adobe/ordering/current_pricing

Stata Site licensed Individual purchase n.a UWA owned/staff: http://software.ucs.intranet.uwa.edu.au/products/specialist/stata

Mathemathica Individual purchase For Schools of Physics, Maths, Civil & Mech Eng ONLY . Apply for home use^

All: https://software.webservices.uwa.edu.au/Login.aspx

Sophos Site licensed n.a Currently Enrolled Student

Student personal use: https://software.webservices.uwa.edu.au/Login.aspx

*Information is correct as at 24 November 2008. ^Home use form for SAS and MSOffice MUST be returned to ITS.



Configuring Student Email in Outlook 2003

Pre-Req: Student must login to enable iMAP features in GoogleApp in UWA email

1. Login to MyUWA and click MyMail 2. Enable iMAP in your email account. Click Save Changes when you're done. 3. Open Outlook. 4. Click the Tools menu, and select E-mail Accounts... 5. Click Add a new e-mail account, and click Next. 6. Choose iMAP as your server type and click Next. 7. Fill in all necessary fields to include the following information:

URL: http://www.its.uwa.edu.au/student/email/uwa_student_email_service

User Information Your Name Enter your name as you would like it to appear in the From field of outgoing messages. Email Address Enter your full email address ([email protected])

Server Information Port Incoming server (POP3)

imap.gmail.com SSL on port 993

Outgoing server (SMTP)

smtp.gmail.com 587

Login Information User Name Enter your full student email address eg [email protected] Password Enter your Pheme password

8. Click More Settings... and then click the Outgoing Server tab. 9. Check the box next to My outgoing server (SMTP) requires authentication and select

Use same settings as my incoming mail server. 10. Click the Advanced tab, and check the box next to This server requires an encrypted

connection (SSL) and on port 993. 11. Check the box next to This server requires an encrypted connection (SSL) under

Outgoing Server (SMTP), enter 587 in Outgoing SMTP server and use TLS as encryption connection.

12. Click OK. 13. Click Test Account Settings... After receiving Congratulations! All tests completed

successfully, click Close. 14. Click Next, and then click Finish.



HELPDESK Helpdesk officers are available to provide I.T. assistance to students. They are located near the Business School laboratory. Please see details below:

Helpdesk Details

Location: New Business School Building, Ground Floor, G79

Phone (Extension):

+618 6488 (7888)

Opening Hours: Monday to Friday 8:30am to 6:30pm

Email: [email protected]

BITS site: http://www.business.uwa.edu.au/staffnet/it

Live Chat: http://helpdesk.biz.uwa.edu.au/livehelp/livehelp.php?department=1

Helpdesk Office

Documents

BITS - IT Services Guide for Student V1 · 2010. 6. 30. · The BITS team hopes this booklet will help to make I.T. an easy to use and valuable resource for your studies. Business