Bistro

Consider the activities of the staff of a bistro, including the chef, waiters and bar staff.List the activities of the staff, thinking about how they might phrase them on a CV.

Chef:•Planning menus•Devising recipes•Ordering food supplies•Ordering kitchen equipment•Preparing food•Cooking meals•Cleaning kitchens

Bar Staff:•Taking reservations•Ordering drink supplies•Preparing drinks•Serving customers•Cleaning bar

Waiters:•Taking orders•Serving tables•Setting up tables•Issuing bills•Taking payments•Taking reservations•Cleaning bistro

Tasks:

Chop vegetablesBoil waterWhip creamEtc…..

Register Customer

s

Issue (hire out) Costumes

Maintain Item

Database

Respond to

Enquiries

Accept Returns

Receive Stock

Thredz

Take Payment

AcceptReturn

CalculateFee

Assessfor

Damage

ProduceInvoice

Task View

Issue (hire out) Costumes

Manage Stock

Thredz – too high level

Take Payments

Record New

Titles and Books

Reserve Copies

Lend Books

Take Reserv-ations

Check Returns

Fine Readers

Natlib

Monitor Overdue

Loans

Could be broken into two

activities

Could combine with

Reserve Copies

RegisterReader

LendBook

CheckReaderStatus

RecordLoanGive Date

Due toReaderMonitor

OverdueLoans

Send FirstReminder

SendSecond

Reminder

SendThird

Reminder

UpdateStatus

of Reader

ReserveTitle

CheckTitle File

RecordReservation

ReceiveReturned

Book

UpdateLoanRecord

Update CopyRecord

with Condition

Levy Fine

Place ReservedBook

Aside

Check AgainstOutstandingReservations

UpdateReservation

File

NotifyReader

Record NewTitles

Record NewCopies

NatLib – a task level BAM

Compile Fixture

List

Invoice Customer

s

Take Customer

Orders

Purchase AdvanceTickets

Take Payments

Despatch Tickets

Fresco

Purchase Customer

Tickets

Could collapse into

Invoice Customers

Could combine both Purchase

activities

Fresco Organisation Chart Manager

Decide Advance Ticket Purchases

Post Clerk

Set-up Purchase Orders

Receive and File Pre-purchase Tickets

Collect Ticket Request Forms

Arrange & Post Purchase Order

Receive Customer Tickets

Collect Tickets For Despatch

Despatch Customer Tickets

Sales Rep

Check Customer Request Against

Ticket File Place Ticket In Envelope Fill Out Ticket

Request Form Pass Customer And

Ticket Details To Payments

Put Ticket Request Form in Desk Tray

Payments

Prepare Customer Invoice

Send Invoice to Customer

Receive Customer Payment

File Customer Invoice Copy

Match Invoice With Payment

Place Paid Tickets In

Despatch Tray

Compile Fixture List

Receive Event Information Compile

Fixture List Decide Advance Ticket Purchases

Collect Ticket Request Formss

Set Up Purchase

Orders

Arrange Payment

Post Order and Payment

to Venue

Receive Pre-Purchase Tickets

Place Tickets in File

Check Customer Request Against

Ticket File

Put Sold Tickets Aside

Fill Out Ticket

Request Form

Put Ticket Request Form

In Desk Tray

Pass Customer and Ticket Details

to Payments

Prepare Customer

Invoice

Send Invoice to Customer

Receive Customer Payment

File Customer Invoice Copy

Match Invoice and

Payments

Place Paid Tickets in

Despatch Tray

Collect Tickets for Despatch

Despatch Tickets to Customer

Receive Customer

Tickets

Fresco – a task level BAM