Biplav Dey_Siebel CRM Techno Functional Consultant

Résumé Biplav Kumar Dey | Siebel CRM Techno-Functional Consultant

Biplav Kumar Dey E-MAIL [email protected] CELL +31 659714282

PROFILE

Siebel Techno-Functional Consultant having 11 years of experience in Siebel implementation and application maintenance projects.

Currently working as Siebel Development Team lead for the Canon Service Experience OPT project at client location.

Have end to end functional and technical knowledge of Siebel application used in Canon Service Experience and other applications like Webcenter, Antenna and ORS [Oracle Real Time Scheduler].

Specialized in Siebel 7.7, 7.8 and 8.1 Configuration, eScripting, Workflows, EAI etc.

CERTIFICATION

Course University/Institution YearSiebel CRM 8 Business Analyst (1Z0-219) Oracle University 2012Siebel 8 Consultant Certification (1Z0-202) Oracle University 2011Oracle 9i OCA Oracle University 2007Cognizant Certified Professional on Siebel 7.5 Cognizant Technology Solutions 2006

EDUCATION

Master of Computer Application, 2005 Passed from Kalyani Govt. Engineering College, Kalyani, West Bengal, India. (Affiliated to West Bengal University of Technology)

B. Sc. in Computer Application (Major), 2001 Passed from Mankar College, Mankar, Burdwan, West Bengal, India. (Affiliated to University of Burdwan)

AWARD

Canon Transform Us Award, 2016 – for contribution in Canon Service Experience Siebel application development

TCS Star of the Quarter, 2015

EXPERIENCE

Jan, 2014 – Till Date [Tata Consultancy Services]

Project Project Cross, UNITY and OPTClient Name Canon Inc.Position Siebel Development Team LeadResponsibility Leading the Siebel CRM application design and development

of Project Cross Service Experience module. Working with the Canon’s Business IT Consultants for the re-

quirement analysis and functional design process.

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Preparing the technical design after analysing the functional design.

Leading the end-to-end software life cycle process [from elaboration to production deployment] as part of the TCS’s delivery process.

Extensively working in integrating Siebel CRM application with other Applications like MDM, Oracle R12, WebCenter Portal, ORS and Handheld application.

Sep, 2012 – Dec, 2013 [Tata Consultancy Services]

Project GC2C [ECO] Equinix Inc.Client Name Equinix, USAPosition Track Lead [Quote Management]Project Details ECO (Equinix Customer One) is a transformation program aimed to

replace the existing Oracle eBiz and legacy applications with SiebeleCommunication application. ECO Program also aims to integrate theSiebel CRM with SFDC using Open UI so as to give a uniformexperience to the Sales Team.

Responsibility Owned the Quote Management track as a part of Siebel CRMapplication design and development.

Leaded the requirement analysis and functional design pro-cess.

Owned the Fit-gap analysis and preparing RTM process for the Quote Management track.

Discussed the technical solutions with the Equinix GSE team and prepared the Technical Design.

Leaded the CRM development process. Leaded the Unit Test Case preparation and resolving QA de-

fect process.

Nov, 2011 – Aug, 2012 [Tata Consultancy Services]

Project Ultimatix MobilityPosition Tech. Lead for Siebel CRM IntegrationProject Details Ultimatix is the official portal of TCS. The sales part of the TCS is

being handled by CRM and Siebel is being used there. TCS wants tointegrate the Siebel CRM with the iPAD applications to accessUltimatix Siebel CRM on the go.

Responsibility Gathered business requirements and analysed the requirements.

Leaded the team for designing and developing Web Services for this project.

Provided support for solving different kind of issues which came during Siebel CRM and middle ware integration.

Provided support to Web services UAT testing.



Nov,2008 – Oct, 2011 [Tata Consultancy Services]

Project Phones4u Application Maintenance and SupportClient Name Phones4u Position Siebel Technical ConsultantProject Details Phones4u was the Fastest growing and the Second largest mobile

phone retailer in the UK. Phones 4U (P4U) decided to outsource itsinformation technology departments to a contract provider TataConsultancy Services (TCS) for faster deployment of the changes tobusiness processes and Improved business processes which willreduce the error rate. Phones 4U Direct (P4U Direct) was thetelesales and web channel of P4U. It had a Siebel front-end (i.e. salesand service agent facing) and an Oracle back-end (i.e. fulfilmentcentre and accounting facing).

Responsibility Sole responsible for requirement gathering, design, implementation and delivery of the Phones4u Oracle Health Check Project.

Leaded the team to build integration with other applications like OBIEE, Oracle R11 etc.

Played key role for application support by resolving daily issues.

Involved in Siebel Development for the applications related to the New Release.

Jul, 2007 – Oct, 2008 [Cognizant Technology Solutions]

Project Pfizer Animal Health Application Development & MaintenanceClient Name PfizerPosition Siebel Application DeveloperProject Details Pfizer Animal Health (PAH) traditionally managed Europe and Canada

as a portfolio of independent markets. Through this project Pfizer aimed to achieve the following:

Fully functional and integrated solution including Siebel SalesForce Automation (Siebel SFA), Siebel Campaign Management and Siebel Analytics meeting the phased release schedule that will deliver local functionality and regional functionality as defined during the requirement process.

Successful development of all interfaces and migration of all legacy data to the production system

Complete set of program documentation to allow for future system maintenance and sustainability.

Responsibility As developer in project, involved in developing the initial Project Understanding Documents.

Design, implementing Screens and Bug Fixing. Involved in Preparing Test Scripts and System Testing. Implemented Change Requests for three subsequent point

releases.
