Embed Size (px)
Citation preview
Senior Analyst with three years of experience in Workforce Management, New Business Solutions, Business Development and Mortgage
Current Tittle: Sr. Analyst Job Field: Pre-sale support Interested in: Full time Carrier Level: Senior Gender: Male S/O: Thomas C A Marital Status: Single DoB: 19-04-1991 Nationality: India
Certifications
Six Sigma Black Belt Professional
Six Sigma Green Belt Professional
Certification in Yellow Belt
ISO14001:2004 Professional
ISO 9001 : 2008 Professional
TQM Professional
Trainings undergone
• Leadership Excellence Training Program
• Six Sigma Yellow Belt • COPC • Planning and
Prioritization • Six Thinking Hats • Emotional Intelligence • Presentation skills
Bineesh Thomas
Chorukkavil House,
Kinermukku, Chemani
Kannur (Dist)
+919008681177
Objectives • Seeking a management position with an organization where I can utilize my skills
and experience to improve operations, increase profitability, and enhance growth
• To succeed in an environment of growth and excellence and earn a job which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals.
• To achieve high carrier growth through a continuous learning process and keep
myself dynamic, visionary and competitive with the changing scenario of the world
Education
Master in Business Administration (International Management & Operational Management)
XIBMS Bangalore, Karnataka, India
Graduated in April 2014
Bachelor of Arts (Management Science) Crossland College Udupi,
Karnataka, India Graduated in May 2012
PUC (Commerce) Crossland College Udupi, Karnataka, India Graduated in May 2009
THSSLC THS Cheruvathur,
Kasargod, India Year of Completion: 2007
Bachelor in Biblical Studies India Theological Seminary
Udupi, Karnataka, India Graduated April 2012
Technical Skills
ASPECT
Nice IEX
BluePumkin
Spectra
CRM Tools
MS Office
Adobe Suits
Personnel Skills and competencies
• Proven ability to lead, motivate and build successful teams
• Building and maintaining strong and effective relationships with
stake holders and customers
• A pragmatic data management approach with hands in advanced
excel, live drivers, CRM and Record keeping
• Strong problem-solving and analytical skills
•
Resume
Employment History
Hinduja Global Solutions Bangalore, Karnataka, India
Dec 2014 – Present Sr Analyst
Providing manpower sizing guidelines for new proposal requests
Skilled in Manpower computation for Inbound, Outbound, E-mails and Chat (considering concurrent chat calculation) processes
Analysing variance in call pattern, discuss and decide with operations and provide future estimates for planning & hiring purpose.
Reviewing the RFP documents and defining the requirements
Finding out the missing figures from the RFP documents and getting the clarifications
Deriving the FTE numbers with help of EWFM applications, Erlang and productivity calculations
Using optimization techniques to provide the best possible outcome to the business
Recommending multiple solutions/ scenarios to gain efficiency and profitability
Sharing the FTE and Seat requirement to the Business Development team
Managing complete employee records in e-WFM tool like updating employee details, maintaining their
schedule preferences/restrictions, Process/Work Group details and Terminations.
Creating RAMP plans for existing and new businesses.
Tata Consultancy Services Bangalore, Karnataka, India
July 2013 – August 2014 Business Analyst
Handling various activities of the project like; information gathering, analysing the information
gathered, documenting the functional or business requirements. Prepare workforce planning by analysing actual/historic trend; providing predictive scenarios, forecast and
schedules to operations.
Scheduling: Generated weekly/bi-weekly & monthly schedules as per client requirement.
Specialization in handling back office operations, inter-office correspondence, confidential mails, and continuously improving the quality of services.
Responsible for all aspects of reporting requirements which includes conducting of need assessments, strategic planning, defining user requirements, drafting specifications and developing reports
Involved in workshops, training, presentations etc...
Infosys BPO Ltd. Bangalore, Karnataka, India
June 2012 – May 2013 Process Executive
Handling everything from the title search, closing instructions, preparations, HUD settlements and statement preparations.
Handling mortgage verification, mortgage loan processing and loan acquisition. Verify loan documents including income credit appraisal and title insurance ultimately preparing
application for submittal to underwriting. Calculation of loan rates in different classes of loan, and updating the borrowers’ details. Providing effective training to the new hire, and keeping the entity posted with updates from the
client.
Reference
LANGUAGES KNOWN
English: Expert
Malayalam: Native
Hindi: Beginner
Jagadeesh Raju G K
Manager, HGS,
Bangalore
+91 9739098749
Rashmi D’Souza
OM, TCS, Bangalore
+919916133801
