Bin Day Changes

Frequently

Asked Questions

When will the new Bin days come in effect for all residential and commercial kerbside

waste customers?

Monday 3 August 2020

How do I know if I have a residential or commercial kerbside waste service?

If you have a red lid, green lid or yellow lid Murray River Council wheelie bin then you

are a kerbside waste customer.

How do I find out my new bin day?

Letters have been mailed to all residential and commercial customers who have a

kerbside waste collection service advising them of their new bin day.

Information is also available via Council's website, Facebook page and through Council’s

Customer Service Team on 1300 087 004.

https://www.murrayriver.nsw.gov.au/living/waste-recycling

https://www.facebook.com/MurrayRiverCouncil/

Look out for a coloured envelope in your letterbox

or at your front door in the coming week.

What if I don’t have a letterbox or street mail service?

If you don’t have a letterbox or street mail service a representative of JR Richards and

Sons will drop a letter to your door advising you of your new bin day.

When will the letter arrive?

Letters should start arriving in letterboxes and properties from Wednesday 22 July.

If you don’t have a letter by 30 July please contact Council's Customer Service Team on

1300 087 004 and they will assist you.

What does the collections calendar look like?

Why does the collections calendar have an Orange week and a Blue week?

The orange and blue weeks relate to customer recycling weeks.

If your letter identifies your recycling week as Orange, your recycling will be collected on

weeks marked in Orange on the collections calendar.

If your letter identifies your recycling week as Blue, your recycling will be collected in

weeks marked in Blue on the collections calendar.

I have a green lid bin, when will this be collected?

If you live in Moama or Mathoura and have an organics (green lid) bin, it will be collected

on the opposite week to your recycling (yellow lid) bin.

My letter says my recycling week is Orange, what does that mean?

When you refer to the collection calendar, your recycling (yellow lid) bin will be picked

up on weeks that are marked in Orange.

My letter says my recycling week is Blue week, what does that mean?

When you refer to the collection calendar, your recycling (yellow lid) bin will be picked

up on weeks that are marked in Blue.

I’ve lost my letter, how do I find out what my bin day is?

Council’s website and Facebook page contain a table and map outlining what town is

serviced on each day.

www.murrayriver.nsw.gov.au/living/waste-recycling/bin-collection

www.facebook.com/MurrayRiverCouncil/

How do I use the table?

Identify what town you live in and note your collection day in the Bin Day column.

Look at the Recycling Week Colour column and refer to the collection calendar to

identify your recycling week collection dates.

I live in Moama, how do I use the map?

1. Identify what area of Moama you live in.

2. Look at the day label to identify your bin collection day.

3. Look at the colour of the section of map you live in and refer to the collection calendar

to identify your recycling week dates. Your organics (green lid) bin goes out on the

opposite week.

I live in Barham, how do I use the map?

1. Identify what area of Barham you live in.

2. Look at the day label to identify your bin collection day.

3. Look at the colour of the section of map you live in and refer to the collection calendar

to identify your recycling week dates.

For more information or if your require further clarification please contact our Customer

Service Team on 1300 087 004.