Embed Size (px)
Citation preview
BUFFALOBILLS
Buffalo Bills Administrative Offices(716) 648-1800
1 Bills Drive, Orchard Park, NY 14127www.buffalobills.com
Game Day Fan Hotline(716) 312-8933
Ticket Office & Guest Service Department1-877-BB-TICKS
The Bills Store1-888-BUF-GEAR
8/9 Sat. at Washington Redskins 7:00 p.m.8/14 Thur. PITTSBURGH STEELERS 7:30 p.m.8/24 Sun. at Indianapolis Colts 8:00 p.m.8/28 Thur. DETROIT LIONS 6:30 p.m.
9/7 Sun. SEATTLE SEAHAWKS 1:00 p.m.9/14 Sun. at Jacksonville Jaguars 1:00 p.m.9/21 Sun. OAKLAND RAIDERS 1:00 p.m.9/28 Sun. at St. Louis Rams 4:05 p.m.10/5 Sun. at Arizona Cardinals 4:15 p.m.10/12 Sun. BYE WEEK10/19 Sun. SAN DIEGO CHARGERS 1:00 p.m.10/26 Sun. at Miami Dolphins 1:00 p.m.11/2 Sun. NEW YORK JETS 1:00 p.m.11/9 Sun. at New England Patriots 1:00 p.m.11/17 Mon. CLEVELAND BROWNS 8:30 p.m.11/23 Sun. at Kansas City Chiefs 1:00 p.m.*11/30 Sun. SAN FRANCISCO 49ers 1:00 p.m.*12/7 Sun. MIAMI DOLPHINS 4:05 p.m.*12/14 Sun. at New York Jets 1:00 p.m.*12/21 Sun. at Denver Broncos 4:05 p.m.*12/28 Sun. NEW ENGLAND PATRIOTS 1:00 p.m.*
Fan CredoBe Loud. Be Proud. Be Considerate!
Mission StatementThe Buffalo Bills and Ralph Wilson Stadium strive to be the best in the NFL, both on and off the field. Our commitment to exceeding guests’ expectations is the result of presenting a safe and clean environment supported by positive interactions with guests.
ExpectationsWhen you attend an event at Ralph Wilson Stadium, you should expect a great deal from this event. Our goals are:
Super Bowl.
on every play.
Stadium employees will do everything possible to make your day at the stadium the best it can be.
day staff.Fellow fans who celebrate the Bills and the NFL experience, but who do not interfere with other fans enjoyment of the game.
Fan BehaviorBills fans help shape the image of the team and the ominous environment for opposing teams playing in our stadium. We encourage our fans to create a high-energy environment in lending support to the team while maintaining a friendly and family oriented atmosphere. Abusive or foul language, fighting, or disruptive behavior will not be tolerated and will result in immediate ejection without refund. All game day employees work hand in hand at each of our games to ensure your game day experience is a positive one. Have fun, root hard, and show respect for the fans around you – Be Loud. Be Proud. Be Considerate!
The Bills reserve the right to eject any person who violates the Fan Code of Conduct, is found to be in violation of the stadium policies, or whose behavior is unruly or illegal in nature:
stadium immediately.
of season tickets or ticket purchasing privileges.
* Games Subject to Flex Scheduling All games and times subject to change
Ralph Wilson Stadium
Rogers Centre, Toronto
Ralph Wilson Stadium Policies
Permitted & Prohibited Items . . . . . . . . . . . . . . . . . . . . . . . . . 4
Transportation and Parking
Automotive Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Bus Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Bus Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Camper Lot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Comfort Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Driving Directions/Area Map . . . . . . . . . . . . . . . . . . . . . . . . . . 6Limousine Parking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Parking Code of Conduct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Parking Hours & Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Special Needs Parking/Transportation . . . . . . . . . . . . . . . . . . . 7Taxi Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Pre-Game Activities 97 Rock Tailgate Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Game Day Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Tailgating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Entering the Stadium Bag Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Entrances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Gates Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Security Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Moving Around the Stadium Disabled Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Elevators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Family Corner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Field Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Premium Seating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Ramps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Re-entry Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Stairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Wheelchair Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Maps 100 – 300 Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-17Parking Lot Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Stadium Policies and Procedures Alcohol Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Banners & Signs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Cameras & Video Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 20Ejection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Game Day Fan Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Lost & Found. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Lost Children & Missing Persons (Bills Buddy Program) . . . 21Noisemakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Outside Beverages and Coolers . . . . . . . . . . . . . . . . . . . . . . 21Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Permitted Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Prohibited Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Radios/Hand-held TV’s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Smoking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Solicitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Strollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Ticketing & Will Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22-23Wait for the Whistle Policy . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Stadium Safety & Security Bag Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Designated Driver Program. . . . . . . . . . . . . . . . . . . . . . . . . . 24Emergency Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Evacuation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 First Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Stadium Amenities Automated Teller Machines. . . . . . . . . . . . . . . . . . . . . . . . . . 27Assisted Listening Devices . . . . . . . . . . . . . . . . . . . . . . . . . . 27Baby Changing Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Bills Digest Game Day. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Closed Caption Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Drinking Fountains. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Guest Services Booths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Restrooms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Concessions and Merchandise Alcohol Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Sportservice Non-Profit Program. . . . . . . . . . . . . . . . . . . . . . 29Credit Card Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Merchandise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Bills Community Spirit Bills Backers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Billy Buffalo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Buffalo Jills Cheerleaders . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Jim Kelly Football Camp . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Value Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Until further notice, anyone attending an event at Ralph Wilson Stadium will be subject to a voluntary security inspection, administered by a screener prior to gate entry. Guests who appear to be intoxicated and/or unmanageable will not be permitted into the stadium.
To limit the potential wait time you could experience with gate entry, we have a few suggestions:
(gates open 1 ½ hours prior to kickoff).
security policies, please alert your guests to these measures.
Permitted Items
(fans will be asked to turn them on for inspection)
Prohibited Items
considered to be indecent or inappropriate by Stadium Management
not affiliated with the Buffalo Bills
Any other items deemed to be dangerous or inappropriate by Stadium Management may be prohibited. Any attempt to bring alcohol into the stadium will be considered a violation of the Fan Code of Conduct and will result in the guest being ejected and may result in arrest and/or ticket purchasing privileges being revoked.
Automotive AssistanceIf you require automobile assistance, please contact the Orchard Park Police at (716) 662-6444, or AAA at (716) 634-7900.
Bus ParkingThe cost for bus parking is: $60.00. The Bus Parking (Highlander) Lot is
Buses enter on Community Drive. The Bus Parking Lot will close one (1) hour after the final whistle ending the game. At this time any remaining buses in the lot will be required to exit the parking lot. Please notify your passengers and inform them to make appropriate plans to ensure their bus does not leave without them. Some delays can be expected entering and leaving the lot due to traffic.
Bus ServicePublic TransportationThe NFTA offers an alternative to driving through traffic at an affordable price. The service is provided to ensure safe travel for all fans involved in the game day experience. For more information, call the NFTA at (716) 855-7211 Monday – Friday between 9AM and 5PM.
Private TransportationFirst Student Charter Bus Rental is proud to be the “Official Transportation
please contact First Student Charter Bus Rental at (716) 897-5798 in the Buffalo area, (585) 647-9380 in the Rochester Area, or (905) 735-5944 in Southern Ontario.
Camper Lot (subject to change for non-football events)The cost for parking in the Native Pride Camper Lot is:
Early entry: $50.00 Game day entry: $40.00
10:00 PM one day prior to scheduled events.
areas and/or driveways outside of these published hours. Vehicles that arrive during closed hours will not be admitted.
No additional vehicles are allowed in the Native Pride Camper Lot. Additional cars can be parked in Lot 2, for $25.00 per vehicle.
day after the event.
nose-to-tail.
yellow diagonal lines.
convenience. Please do not relocate them.
the parking lot lights should not be tampered with.
Comfort StationThe Bills bathhouse facility is located adjacent to the Camper Lot. The facility has showers, restrooms, and changing areas for all guests the weekend of each home game. Hours:
Game Day: 7:00 AM – 10:00 PMDay Before Game: 8:00 AM – 10:00 PM, Posted hours are for a 1:00 PM Sunday game. Hours are subject to change. Please call 1-877-BB-TICKS for confirmation.
Driving Directions Please allow for sufficient driving time, taking into consideration traffic and construction along major roadways. (Tune to AM 1610 for updated construction information)
FROM PEACE BRIDGE (CANADA) Head south on Intrastate 190 to Interstate 90 West, follow to Exit 55 (Route 219). Exit Route 219 on the Milestrip Road West Exit. Be prepared to stop at the end of the ramp. Counting the signal at the end of the Milestrip ramp, go to the 3rd signal and make a left turn onto Abbott Road to the stadium. -OR- Head south on Intrastate 190 to Route 5, follow Route 5 to Route 179 (Milestrip Road). Take Route 179 East to Abbott Road (6th signal light). Make right turn onto Abbott Road, and head south to the stadium.
FROM ROCHESTER OR EAST Take Interstate 90 West to Exit 55 (Route 219). Exit Rote 219 on the Milestrip Road West Exit. Be prepared to stop at the end of the ramp. Counting the signal at the end of the Milestrip ramp, go to the 3rd signal and make a left turn onto Abbott Road to the stadium.
FROM ERIE, PA & SOUTHWEST NEW YORK Take Interstate 90 East to Exit 57, and bear right heading west from tollbooth to Route 20. Make a right on Route 20 heading east to the stadium.-OR- Take Interstate 90 East to Exit 56 (Route 179) Milestrip Road. Make a left on Route 179, and including the signal after the toll, proceed to the 5th signal and make a right turn onto Abbott Road. Follow Abbott Road to the stadium.
FROM SOUTHERN EXPRESSWAY Take Route 219 North to exit Route 20A West. Follow Route 20A to the stadium approximately one mile west.
FROM BUFFALO AIRPORT Head straight out of airport and proceed through light onto Route 33 West, which will lead you to the Interstate 90. Take Interstate 90 West to Exit 55 (Route 219). Exit Route 219 on Milestrip Road West exit. Be prepared to stop at the end of the ramp. Counting the signal at the end of the Milestrip ramp, go the the 3rd signal and make a left turn onto Abbott Road to the stadium.
Limousine ParkingThe cost for limousine parking is: $60.00. The limousine parking spaces in Lot C (4 Runner) are filled on a first-come, first-served basis; there are no reserved spots. If a limousine arrives after all the spots are full, they will be directed across Abbott Road to the Bus Parking (Highlander) Lot.
in the designated limousine parking spaces in Lot C (4 Runner).
Parking Code of Conduct The parking lots at Ralph Wilson Stadium are for the convenience and enjoyment of stadium guests. The Bills allow tailgating in most parking lots. There is no tailgating allowed in the Administrative Lot, Training Center Lot, Tunnel Lot, Lot 6, and Lot G. Stadium Management asks that you clean up your area before entering the stadium to watch the game so it’s safe for you and others. Bring trash bags with you to dispose of your trash. Neatly tied trash bags can be left at your tailgate area or be taken to one of the green dumpsters located in the parking lot areas. Please refrain from leaving loose trash and litter in the parking lots Every effort is made to create a fan friendly environment that is safe for all to enjoy. Our fans play a large role in this. In order to maintain a safe and fun environment, the Bills ask that all fans follow directions given by Allpro Parking, Stadium Management, Police, and Security Personnel. They are there to assist you and make parking safe and convenient for everyone. If a guest needs immediate assistance or sees a potential problem within their area, please call the Game Day Fan Hotline at (716) 312-8933. In the event of a parking lot emergency please call 9-1-1.The Erie County Sheriff’s Office, the Orchard Park Police Department, and APEX Security will continually patrol the lots to ensure that those who do not adhere to the parking guidelines and/or participate in activities that create an unsafe environment will be held responsible and may have their parking and ticket purchasing privileges revoked.
Parking Hours & RatesStadium parking lots open five (5) hours before kickoff and close approximately two (2) hours after the game. No exceptions will be made for early arrival or guests who already have parking permits. All spaces are available on a first-come, first-served basis. No paneled or windowless vans or trucks will be permitted in any Ralph Wilson Stadium Parking Lot.RATES Prices vary per vehicle and lot:
Note that prices listed are for single spaces.
Special Needs Parking/TransportationDesignated handicap/disabled parking is available in Lot A (Sienna), Lot B (Tacoma), Lot C (4-Runner), and Lot D (Matrix). Handicap parking permits are available through state or town government offices. The Buffalo Bills DO NOT issue these permits. Proper plates or permits are required for access to handicap/disabled parking lots. Spaces are available on a first-come, first-served basis.
Taxi Service For the safety and convenience of our fans a taxi stand, operated by Liberty Cab, will be located in Lot C, near Abbott Road. Liberty Cab, in cooperation with the Buffalo Bills, will provide taxi cab transportation from the stadium to those fans in need of a ride. The Buffalo Bills and Liberty Cab are also proud to present the
stop by the security office closest to Gate 8 to inquire about this service.
Liberty Cab (716) 877-7111
97 Rock Tailgate ZoneFans can enjoy this pre-game activity in Lot 2 (Corolla) across from Ralph Wilson Stadium. The 97 Rock Tailgate Zone features live music, select
entertainment area is open five (5) hours prior to kickoff.
Game Day ExperienceThe Game Day Experience is the largest indoor tailgate party in the NFL. Entertainment, food, interactive games, exhibit and display areas give fans a unique way to start their game day. Doors to the Fieldhouse open 3 ½ hours prior to kickoff for select regular season games. Admission is free of charge to the public. 97 Rock broadcasts the Official Buffalo Bills pre-game shows live from within the Fieldhouse. The Fieldhouse is not open after games or prior to pre-season games.
TailgatingTailgating is permitted in most stadium parking lots. There is no tailgating permitted in the Administrative Lot, Training Center Lot, Tunnel Lot, Lot 6, and Lot G. Stadium parking lots open five (5) hours before a game and close approximately two (2) hours following a game. Vehicles may occupy ONLY ONE parking space. Additional spaces may be purchased depending upon availability. For everyone to enjoy the tailgating experience, guests are asked to follow these guidelines:
departure from Ralph Wilson Stadium.
after a game.
Tailgaters: Clean up your area before entering the stadium to watch the game so it’s safe for you and others. Bring trash bags with you to dispose of your trash. Neatly tied trash bags can be left at your tailgate area or be taken to one of the green dumpsters located in the parking lot areas. Please refrain from leaving loose trash and litter in the parking lots.
Additional restrictions apply. Disorderly guests are subject to ejection from the parking lot premises, revocation of tickets, and criminal prosecution.
Bag PolicyAll bags brought in Ralph Wilson Stadium are subject to a visual inspection. Guests attending events at Ralph Wilson Stadium are encouraged to enter the facility carrying the fewest items possible. For those guests who elect to carry additional items into the stadium, the following bag policy will be strictly adhered to:
allowed into the stadium regardless of the type, style and/or clarity of bag.
stadium to accommodate guests bringing in additional clothing, blankets, and merchandise purchased at The Bills Store.
EntrancesRalph Wilson Stadium has nine (9) main entry gates. Designated entrances for premium seat ticket holders are located next to Gate 2, Gate 4, and Gate 7. Guests with tickets for the Seneca Club are asked to enter the stadium through the Administration Building. All entrances at Ralph Wilson Stadium are accessible for guests with disabilities. All event tickets are accepted at each of the nine main gates. Guests who appear to be intoxicated and/or unmanageable will not be permitted into the stadium.
Gates Ralph Wilson Stadium gates open 1 ½ hours before kickoff. For your convenience and to ease gate congestion we recommend that all patrons arrive at the gates early to ensure you are in your seat on time.
Each guest entering Ralph Wilson Stadium should hold his or her ticket stub throughout the game and be ready to display it to a stadium official to verify seat location. All fans are encouraged to have photo identification available at all times.
Security InspectionFor your safety, all patrons entering Ralph Wilson Stadium will be subject to a voluntary security inspection at all entrances of the stadium. To ensure that you are in your seat on time, we recommend that all patrons arrive to the stadium gates early. As you arrive to the gates, remove all headwear, open all purses or other bags and be prepared to open your jackets or other outerwear. Leave all unnecessary and prohibited items in your vehicle. Staff may not secure or hold items for you, and the Buffalo Bills and Ralph Wilson Stadium are not responsible for any items left at the gates.
By tendering this ticket and entering the stadium, you consent to such searches and waive any related claims that you might have against the NFL, its Member Clubs, its affiliates, or its agents. If you elect not to consent to these searches, you will be denied entry into the stadium. Elevated security concerns could prompt more thorough search procedures.
Disabled AccessibilityWheelchair platforms are located in Row 39 of the 100-level and in some premium seating areas. Wheelchair seating tickets are required on the platforms. There is NO wheelchair seating available in the 300-level of the stadium. There is NO storage for wheelchairs anywhere inside the stadium. To obtain proper seating for a disabled guest contact the Bills Ticket Office at 1-877-BB-TICKS. Please contact a Guest Service Ambassador or Usher Captain on game day for further assistance. Seating for individuals with disabilities will be based on availability.
Special needs/Non-wheelchair seating is located in the upper rows of the 100-level.
video board.
ElevatorsElevators are reserved for disabled, elderly, and appropriately credentialed employees only. Appropriate guests MUST be accompanied by Guest Service representatives or Security Personnel on game days. Please contact a representative for assistance. 50 yard-line elevators service the 100-level and 300-level concourses. Club elevators to the upper deck are for emergency or team personnel ONLY.
Family CornerSections 224, 225, 226 and 227 of the stadium are designated as the Family Corner. Alcohol and profanity are prohibited in these sections. These policies will be strictly enforced and violations could result in loss of ticket privileges. Patrons who appear to be intoxicated will be denied entry into these sections.
Field Access
personnel entering the field area without proper credentials are subject to ejection and arrest. Credentials for field access are not available for purchase and are non-transferable.
Premium SeatingPremium seating opportunities are still available on a seasonal basis. Premium seat areas allow guests to enjoy access to private club facilities, indoor seating, enhanced food and beverage menu and much more. For more information on Premium Season Tickets please call 1-877-BB-TICKS.
The M&T Bank Club provides guests with an opportunity to experience premium seat amenities and an all inclusive buffet on an individual game basis. For more information on the M&T Bank Club please call 716-312-8621.
Ramps Ramps providing access to the Upper Level (300-level seating areas) of the stadium are located on the south side of the stadium near Gate 1 and Gate 4 and the north side of the stadium near Gate 6 and Gate 9. Ramps providing access to the Lower Level (100-level seating areas) are located near the video board and by the Red Zone and Goal Line Clubs. See accompanying maps for further information.
Re-Entry PolicyRe-entry to the stadium is prohibited. Once you leave Ralph Wilson Stadium, you may not re-enter. In the event of an emergency, please visit a Guest Service Booth (see locations on enclosed maps). Please note that The Bills Store and most tailgate parties cannot be accessed from inside the stadium. Once you enter the stadium, you cannot exit to access The Bills Store or tailgate parties and then re-enter the stadium.
Re-entry to enclosed premium seating areas is permitted. Club seat holders who leave their respective premium seat area and plan on returning, must have their ticket scanned by a ticket taker when exiting. The ticket will be re-scanned upon re-entering the premium seat area. Guests who fail to have their tickets scanned upon exiting the club area will not be re-admitted.
StairsStairs leading to the Lower Level (100-level seating areas) are located by the Sideline Club entrances inside Gate 2, Gate 3, Gate 7, and Gate 8. Stairs leading to the Upper Level (300-level seating areas) are located by Gate 1, Gate 4, Gate 6, and Gate 9 behind the merchandise stands.
Wheelchair ServiceFor guests needing special assistance with a wheelchair inside the stadium, please contact the Bills Ticket Office at 1-877-BB-TICKS prior to game days or a Guest Service Ambassador on game days. Please note, transportation to cars, parking lots, and other areas outside of stadium gates is not available and wheelchair storage is not provided in the stadium.
G9G1
G8G7
G5
G3G2
PSE7
EmployeeBooth
EmployeeBooth
PSE2
PSE4
G6G4
MediaWill Call
Media Entrance
1020
3040
50
5040
3010
20
4030
1020
1020
3040
DNCUG
122 121 120119
118117
116
115
114
113
112
111
110
109
108
107
106105
104103102101143142
141140
139
138
137
136
135
134
133
132
131
130
129
127126
125124 123
Scoreboard
To 200 Level
To 200 Level
To 200 Level
To 200 Level
To 200 LevelTo 200
Level
To 200 Level
Seneca Club
Visitors SideBills
Sid
e121A
121B
120B120A
119A119B
118B
118A
117B
117A
116B
116A
115B
115A
114B
114A
113A
113B
112B
112A
111B
111A
110B
110A
109A
109B
108B108A
107B107A
106A
106B
105B105
A104B10
4A103B103A102B
102A
101B
101A
143B
143A
122A122B
123A
123B
124A124B
125B
125A
126B
126A
127A127B
129B
129A
130B
130A
131A
131B
136A
136B
137B137A
138A
138B
139B139A
140B140A
141A141B
142B
142A
200 Club Level Seats in the end zones are accessible
through the 100 Level Vomitories.
PC
Ralph Wilson Stadium100 Level
To 200 Level
To 200 Level
PC
To 200 LevelTo 200 Level
Seating Areas Accessible on This Level
Women’s Restroom
Men’s Restroom
Concessions
Bills Gear
Water Fountain
First Aid
Security
Stairs
Ramp
$ ATM
Guest Services
Smoking Area
Pay Phone
Emergency Phone
PC Premium Club Entrance/Exit
GatesG# Gates
UG Utility Gate
Premium Seating GatePE Premium Seating Gate
Dugout Suites
Club Level Suites
Pedestrian Walkways
1020
3040
50
5040
3010
20
4030
1020
1020
3040
G9G1
G8G7
G6
G5
PSE2
G3G2
G4
UG
To 300 Level
To 300 Level
DNC
Van
Mille
r’s
Pres
s Box
Club
Jim Kelly Club East
Red Zone Club
M&T Bank Club
Pa
ul Ma
guire
’s
Pr
ess B
ox C
lub
Pre
ss B
ox
221222223224225
226
227228
229
230
231
232
229A229B
230A
230B
231A
231B
235
236
237
238239
240
241242 243 244 200
236A
236B
237A
237B
238A
238B
240A
240B
240C241A
241B241C
241D242A
242B242C
242D243A243B243C243D
244A
244D 200A
200B
200C
200D
201A
201B
201C
201D
202A
B&C202
202D
203A
203B
203C
203D
204A
204B
204C
201 202203
204
205206
207
208
209
210
211
212
213
214
215
216A
218219
220
216216B
215B
215A
214B
214A
213B
213A
212B
212A
210B
210A
209B
209A
208B
208A
207B
207A
206B206A
217
Seneca Club
SCOREBOARD
Visitors SideBills
Sid
e
Entrance to both clubs
To 100 LevelTo 100 Level
Entrance to both clubs
To 300 Level
To 100 Level
To 100 Level
To 300 Level
To 100 Level
To Suites
To 100 Level
To 300 Level To 300 Level
To 300 Level
Ralph Wilson Stadium200 Level
To 100 Level
To 100 Level
To 300 Level
211A
211B
West End Suites West End Suites
JimKelly
lC ubW
est
122 121 120119
118117
116
115
114
113
112
111
110
109
108
107
106105
104103102101143142
141140
139
138
137
136
135
134
133
132
131
130
129
127126
125124 123
PC
PC
PCPC
PC
PC
PC
PC
PC
PC
$
PC
PCPC
PC
PSE4
PSE7
MediaWill Call
EmployeeBooth
EmployeeBooth
$
200 Club Level Seats in the end zones are accessible
through the 100 Level Vomitories.
Media Entrance
Seating Areas Accessible on This Level
Women’s Restroom
Men’s Restroom
Concessions
Bills Gear
Water Fountain
First Aid
Security
Stairs
Ramp
$ ATM
Guest Services
Smoking Area
Pay Phone
Emergency Phone
PC Premium Club Entrance/Exit
GatesG# Gates
UG Utility Gate
Premium Seating GatePE Premium Seating Gate
Dugout Suites
Club Level Suites
Pedestrian Walkways
Goal Line Club
Time Warner
G9G1
G8G7
G5
G3G2
PSE7
EmployeeBooth
EmployeeBooth
PSE2
PSE4
G6G4
UG
MediaWill Call
Media Entrance
DNC
1020
3040
50
5040
3010
20
4030
1020
1020
3040
225224 223 222 221
220226
227
240
241242 243 244 200 201 202
203204
218219
Seneca Club
SCOREBOARD
Visitors SideBills
Side
Red Zone Club
M&T Bank Club
Goal Line Club
Time Warner
OutdoorConcourse
To 200 Leveland Gate 9
To 200 Level
To 200 Leveland Gate 6
To 200 Level
OutdoorConcourse
To 200 Leveland Gate 1
To 200 Level
To 200 Leveland Gate 4
To 200 LevelOutdoor
Concourse
Seating Areas Accessible on This Level
Women’s Restroom
Men’s Restroom
Concessions
Bills Gear
Water Fountain
First Aid
Security
Stairs
Ramp
$ ATM
Guest Services
Smoking Area
Pay Phone
Emergency Phone
PC Premium Club Entrance/Exit
GatesG# Gates
UG Utility Gate
Premium Seating GatePE Premium Seating Gate
Dugout Suites
Club Level Suites
Pedestrian Walkways
122 121 120119
118117
116
115
114
113
112
111
110
109
108
107
106105
104103102101143142
141140
139
138
137
136
135
134
133
132
131
130
129
127126
125124 123
316
314
313
312
315
311
310
309
308
307
306
317
329
331
332
333
330
334
335
336
337
338
339
328
Ralph Wilson Stadium300 Level
OutdoorConcourse
Alcohol PolicyDelaware North Sportservice is the food and beverage company at Ralph Wilson Stadium. The Buffalo Bills and Sportservice work together to promote the responsible consumption of alcoholic beverages for guests attending events at Ralph Wilson Stadium.
Alcoholic beverages may not be brought into the stadium. Any attempt to bring alcohol into the stadium will be considered a violation of the Fan Code of Conduct and will result in the guest being ejected and may result in arrest and/or ticket purchasing privileges being revoked.
Proof of IdentificationNew York State Law requires that individuals must be 21 years of age or older to purchase, possess, or consume alcoholic beverages. Guests purchasing alcohol who appear to be 30 years of age or younger must present valid identification showing proof of age. Sportservice reserves the right to require all guests (regardless of age) to show valid identification indicating proof of age when purchasing alcohol. Ralph Wilson Stadium management, the Buffalo Bills, Sportservice, and any contracted security vendors or agencies reserve the right to check for proof of age for any guest purchasing and/or possessing alcohol.
According to New York State Law, the following are acceptable forms of identification:
York State Commissioner of Motor Vehicles, the federal government, any United States territory, commonwealth, or possession, the District of Columbia, a state government within the United States, or a provincial government of the dominion of Canada.
other country.
Management reserves the right to deny service to guests who show signs of intoxication or to guests who cannot provide acceptable identification.
PossessionThere is a maximum of two (2) drinks (any combination of beer, wine, or liquor) per possession allowed inside the stadium. No more than two (2) drinks will be sold per purchase at all concession stand, portable, and Club locations. Guests possessing alcohol, who do not have acceptable proof of age will be ejected and may be subject to arrest. Guests found to be passing alcohol to minors will be ejected and subject to arrest. New York State law requires that beverages purchased in the premium clubs and suites must be consumed in that club or suite and may not be removed from that area.
Shut offAll alcohol sales and service will be discontinued at the end of half-time, except in the clubs and suites, where service will continue until after the end of the game. Sportservice and Stadium Management reserve the right to refuse the sale or service of alcohol to any guest.
Management reserves the right to change policies or procedures at anytime without notice to guests.
Ralph Wilson StadiumParking Lot Map
Tailgaters: Clean up your area before entering the stadium to watch the game so it’s safe for you and others. Bring trash bags with you to dispose of your trash. Neatly tied trash bags can be left at your tailgate area or be taken to one of the green dumpsters located in the parking lot areas. Please refrain from leaving loose trash and litter in the parking lots.
Banners and SignsBanners and signs are generally permitted, but any such item deemed by Stadium Management to be dangerous, inappropriate, or which obstructs the view for other guests will be removed. Banners and signs must be event-related, in good taste, and not commercial or political. Flags or banners that are commercial, offensive in nature, or attached to poles are prohibited.
not affiliated with the Buffalo Bills and may not be placed over any official signage.
THE BUFFALO BILLS AND RALPH WILSON STADIUM MANAGEMENT RESERVE THE RIGHT TO REMOVE ANY BANNER OR SIGN.
Cameras & Video RecordersStill cameras are permitted for sporting events. Video cameras and cameras with extended lenses longer than six (6) inches are not permitted. Guests may not reproduce any shots for any commercial use without written approval from the Buffalo Bills.
Ejection Guests who appear to be intoxicated and/or unmanageable will not be permitted into the stadium. Ralph Wilson Stadium and the Buffalo Bills reserve the right to eject anyone whose behavior is disruptive, unruly, or illegal in nature. Tickets will be revoked without refund and the individual(s) will be escorted from Ralph Wilson Stadium.
Rules of EjectionUpon ejection from Ralph Wilson Stadium:
-tering the facility. If you are found inside the stadium after being ejected, you are subject to arrest for trespassing.
Stadium. This includes the parking lots, stadium gates, entrances, and auxiliary buildings (Training Center, Main Ticket Office, & Fieldhouse). Stadium ejections are a police matter; do not visit the Ticket Office to discuss your ejection. Failure to leave the premises may result in further prosecution.
Bills Season Ticket Holders and other ticket buyers are responsible for the behavior of persons using their seats. If those persons are ejected, the Buffalo Bills may take appropriate action against the Season Ticket Holder up to and including season ticket revocation. Additionally, endangerment of future ticket buying privileges is possible.
Game Day Fan HotlineThe Game Day Fan Hotline is for fans to report incidents or fan code of conduct violations (i.e. impaired individuals, altercations, abusive language, etc) that they witness during the game. Fans can expect immediate follow up from stadium personnel after calling the Game Day Fan Hotline. Please be prepared to state the location and nature of the problem. To report an incident please call (716) 312-8933.
Lost and FoundOn game days, guests may inquire about lost items at any Guest Service Booth. During business hours guests can contact the Bills Ticket Office at 1-877-BB-TICKS to inquire if an item has been recovered. The Bills are not responsible for lost, stolen, or damaged items.
Lost Children & Missing Persons (Bills Buddy Program)This lost person program is designed for parents or guardians bringing children or individuals to the stadium. Parties are encouraged to register at any Guest Service Booth, with select gate Guest Service Ambassadors, or in the Fieldhouse on game days. In the event that parties become separated, identifying wristbands and information help in the reuniting process. If you have a lost person during an event at Ralph Wilson Stadium, please contact Guest Service or Security immediately for assistance.
NoisemakersNational Football League policy prohibits noisemakers from being brought inside the stadium. This includes all horns, cow bells, and whistles. We reserve the right to confiscate any item that does not adhere to this policy.
Outside Beverages & Coolers Guests are not permitted to bring outside beverages, cans, bottles, thermoses, coolers, jugs, or other containers into Ralph Wilson Stadium. Children’s juice boxes when accompanied by a child, infant bottles when accompanied by an infant, and items necessary for medical purposes are permitted. For specific information please contact the Bills Ticket Office at 1-877-BB-TICKS.
Paging Pages and/or private announcements will not be made at the stadium by either the PA announcer or on the video board. Please designate a meeting location should your party become separated.
Permitted Items
Prohibited Items
Please refer to page 4 or www.buffalobills.com for a complete listing of permitted and prohibited items.
Radios/Hand-held TV’s
items must be used with an earpiece. Please be considerate of neighboring fans when using radios or hand-held televisions.
SmokingErie County Local Laws prohibit smoking within the confines of Ralph Wilson Stadium including concourses, bathrooms, concession areas, suite and club areas, and all seating areas. Smoking is permitted only in the clearly defined designated smoking areas adjacent to the outer perimeter fence. Smoking in areas of the stadium not designated as a smoking area will result in ejection from the stadium and may result in the issuance of an appearance ticket. Violations of the Local Law are punishable by a civil penalty and may result in a fine.
Solicitation Any persons without written consent from either Stadium Management or the Buffalo Bills are prohibited from soliciting contributions or distributing literature on Ralph Wilson Stadium property, including the parking lots.
StrollersThe Buffalo Bills and Ralph Wilson Stadium prohibit strollers from the
left in aisles, concourses or seating areas.
Ticketing & Will CallIndividual game tickets are available by phone at 1-877-BB-TICKS, online at www.buffalobills.com, at the Ticket Office at Ralph Wilson Stadium, and all Ticketmaster outlets (for a complete listing of Ticketmaster outlets in your area please visit www.ticketmaster.com or www.ticketmaster.ca in Canada).
Hours:
Ralph Wilson Stadium Ticket Office
Season Hours: 9 AM - 6 PM, M-F; 9 AM – 1 PM Saturdays before home games; 4 hours prior to kickoff on game day Off-Season: 9 AM - 5 PM, M-F
Children – All children two years of age and older must have a ticket. Those children under the age of two do not need a ticket and are expected to sit on an adult’s lap during the game.
Exchanges/Refunds – No exchanges or refunds will be given once a game ticket has been purchased.
Flexible Scheduling – For the 2008 season, flexible scheduling will occur in Weeks 11-17. However, only Sunday afternoon games are eligible to be moved. Please note the schedule and tickets for the effected games list a start time currently of 1:00 pm. Twelve (12) days prior to the scheduled Sunday games in weeks 11-17, the NFL will announce whether there will be a change in the game currently scheduled for 8:15 ET and also may announce games moving to 4:15 ET. Six (6) days prior to the scheduled Sunday games in week 17 the NFL will announce whether there will be a change in the game currently scheduled for 8:15 ET and also may announce games moving to 4:15 ET.
Lost, Stolen, or Destroyed Tickets – Your tickets are extremely valuable and should be guarded accordingly. In the event of theft, please contact your local police department and obtain a copy of the police report. Tickets lost through the mail should be reported to the originating post office, where a copy of the tracer should be obtained. You must have this information with you to report your tickets lost or stolen. Please note that
We strongly urge you to use an overnight or guaranteed delivery service when mailing tickets and always make note of the seat location numbers of the tickets prior to sending. For season ticket holders and individual game ticket buyers, you may also forward your tickets through your computer by using the Account Manager at www.buffalobills.com rather than mailing your tickets.
Scalping – The Buffalo Bills are concerned about activities arising from the resale of game tickets, including public safety concerns resulting from people milling around event sites attempting to buy and sell tickets, fraudulent sales of bogus tickets, and misrepresentation of seat locations. New York State also prohibits the resale of tickets within 1,500 feet of the stadium.
Ticket Resale – Authentic tickets can be purchased safely and securely directly from the Buffalo Bills, www.ticketmaster.com, or directly from season ticket holders via ticketExchange on www.buffalobills.com. Ticket holders may also sell their tickets via ticketExchange. Ticket holders found selling fraudulent tickets will have their ticket privileges revoked. Although legal, the Buffalo Bills urge fans not to purchase tickets from any other source. Fans obtaining tickets from an outside vendor may find themselves denied admission at the turnstiles.
Will Call – The Will Call window at Ralph Wilson Stadium is located at the Ticket Office, adjacent to the Fieldhouse. Guests may pick up their pre-paid tickets at Will Call on game day. This window is open three (3) hours prior to kickoff. Proper photo identification is required; tickets will only be released to the person who purchased the tickets.
Fans are encouraged to contact a Ticket Office representative at 1-877-BB-TICKS or refer to www.buffalobills.com for the latest information regarding game times, lost/stolen tickets, and questions about ticketExchange.
Wait for the Whistle PolicyTo ensure the enjoyment of all the action for Bills fans, Ralph Wilson Stadium
during Bills games. Fans returning to their seats from the concourses are asked to stay behind the yellow line in the vomitory until the officials have halted play on the field, at which point fans are permitted to return to their seats.
Bag PolicyAll bags brought in Ralph Wilson Stadium are subject to a visual inspection. Guests attending events at Ralph Wilson Stadium are encouraged to enter the facility carrying the fewest items possible. For those guests who elect to carry additional items into the stadium, the following bag policy will be strictly adhered to:
allowed into the stadium regardless of the type, style and/or clarity of bag.
to accommodate guests bringing in additional clothing, blankets, or merchandise purchased at The Bills Store.
Designated Driver Program The Buffalo Bills, Sportservice and the TEAM Coalition encourage fans to sign up to be Designated Drivers. If you are 21 years of age or older, pledge to not drink alcoholic beverages at a Bills game, and will provide responsible transportation for all members of your group, please stop by a Guest Service Booth to register. Participants register by providing proof of age and filling out the TEAM Coalition registration form. The participant will receive a wristband that identifies him/her as a designated driver and a coupon for a free non-alcoholic beverage.
Emergency PhonesEmergency phones are located by sections 104, 107, 111, 114, 116, 119, 122, 125, 129, 132, 136, 138, 141, 307, 310, 313, 329, 332, 335, 338 and at all booths located outside of the stadium. These phones may be used for immediate assistance in case of an emergency.
Evacuation ProceduresIn the event of an emergency evacuation, please remember:1. Do not panic. Exit the stadium in a calm and orderly fashion.2. Once outside the stadium gates, continue to move as far from the
stadium as possible.3. Follow the instructions of stadium personnel.
EVACUATION ROUTES – RALPH WILSON STADIUM
Upper Deck Seating Area (Sections 306 – 317 and Section 328 - 339) Walk into the concourse and follow the nearest ramp down to the stadium gates.
West End Suites (Scoreboard end) (Suites 200 – 204 and Suites 240 – 244) Follow the suite hallway to any exit and proceed to the nearest stadium gate.
West End Zone Club Seats (Scoreboard end) (Sections 200 – 205 and Section 239 – 244) Walk down to the lower level concourse and follow the ramps to the stadium gates.
East End Zone Club Seats (Administration Building end) (Sections 217 – 228) Walk down to the lower level concourse and either proceed to the utility gate that is located just south of the administration building or walk up the stairs next to the Red Zone and Goal Line Clubs and proceed to the nearest stadium gate.
Sideline Club Seating Area (Red Seats) (Sections 206 – 216 and Section 229 – 238) Club Level Suites (Suites 206 – 216 and Suites 229 – 238) Walk through the sideline club and proceed to the nearest stadium gate.
Lower Level Seating Area (Sections 101 – 143)Dugout Suites (Suites 101 – 143) Walk into the lower level concourse and either follow the ramps up or stairways up to the nearest stadium gate.
Seneca Club, Red Zone Club, Goal Line Club, Time Warner Cable Business Class Club, and M&T Bank Club Walk down the stairs to the ground level, exit the club building, and proceed to the nearest stadium gate.
First AidEmergency medical teams are on call in Ralph Wilson Stadium at all times. If you require medical assistance, please contact the nearest Guest Service Ambassador, Usher, or Security Personnel, or proceed to the Emergency Medical Services stations located on the outside of the Paul Maguire and Jim Kelly Clubs with entrances closest to Gate 2 and Gate 7.
SecuritySuspicious activity, disruptive guests, and guest related problems should be reported to a Guest Service Ambassador, Usher Captain, security staff or the Game Day Fan Hotline at (716) 312-8933 immediately. Violation of the Fan Code of Conduct, Ralph Wilson Stadium policies, or uncooperative guests showing disregard for Ralph Wilson Stadium and other guests will be ejected immediately. Intoxicated fans will not be allowed entry in the stadium and tickets may be revoked. Contemporary Services Corporation (CSC), the Apex Group, the Orchard Park Police Department, and Erie County Sheriff’s Office provide the security for Ralph Wilson Stadium. Security Offices are located on the outer perimeter of the Van Miller and Jim Kelly Clubs closest to Gate 3 and Gate 8.
Automated Teller MachinesFor your convenience, ATMs are provided by M&T Bank and are located against the stadium wall inside Gate 2 and Gate 7.
Assisted Listening DevicesHearing impaired guests may check out an Assisted Listening Device (ALD) prior to any event by calling the Bills Ticket Office at 1-877-BB-TICKS or at any Guest Service Booth with a valid driver’s license.
Baby Changing StationsBaby changing tables are located in most Men’s and Women’s restrooms at the stadium. Changing table stickers are on the doors of corresponding restrooms.
Bills Digest Game DayAll fans entering Ralph Wilson Stadium will receive a copy of Bills Digest Game Day. This publication includes information on the game, team rosters, player interviews, and feature stories.Fans can subscribe to Bills Digest by calling 1-800-932-4557.
Closed Caption DevicesHearing impaired guests may check out a Closed Caption Device (CCD) prior to any event by calling the Bills Ticket Office at 1-877-BB-TICKS or at any Guest Service Booth with a valid driver’s license.
Drinking FountainsWater fountains are located by sections 103, 105, 107, 111, 112, 118, 120, 124, 126, 127, 133, 134, 138, 140, 142, 306, 309, 311, 312, 314, 317, 328, 331, 333, 334, 336, 339.
Guest Service BoothsGuest Service Booths outside the stadium are located between Gate 4 and Gate 5 and inside the Bills Game Day Experience in the Fieldhouse. Guests may also visit The Main Ticket Office adjacent to the Fieldhouse for any guest service needs prior to entering the stadium. Guest Service Booths inside the stadium are located on the 100-level by sections 101, 112, 123, and 133, and on the 300-level by sections 311 and 334.
RestroomsRestrooms are located throughout the stadium and at all Emergency Medical Stations. Porta-johns are provided in the parking areas. All stadium restrooms are handicap accessible (see locations on enclosed maps).
TelephonesPayphones are available for our guests by sections 111 and 131 in the stadium. Payphones are also located by Media Will Call booth B (by Gate 3), inside of the Main Ticket Office and the Fieldhouse lobby.
Alcohol PolicyDelaware North Sportservice is the food and beverage company at Ralph Wilson Stadium. The Buffalo Bills and Sportservice work together to promote the responsible consumption of alcoholic beverages for guests attending events at Ralph Wilson Stadium.
Alcoholic beverages may not be brought into the stadium. Any attempt to bring alcohol into the stadium will be considered a violation of the Fan Code of Conduct and will result in the guest being ejected and may result in arrest and/or ticket purchasing privileges being revoked.
Proof of IdentificationNew York State Law requires that individuals must be 21 years of age or older to purchase, possess, or consume alcoholic beverages. Guests purchasing alcohol who appear 30 years of age or younger must present valid identification showing proof of age. Sportservice reserves the right to require all guests (regardless of age) to show valid identification indicating proof of age when purchasing alcohol. Ralph Wilson Stadium management, the Buffalo Bills, Sportservice, and any contracted security vendors or agencies reserve the right to check for proof of age for any guest purchasing and/or possessing alcohol.According to New York State Law, the following are acceptable forms of identification:
York State Commissioner of Motor Vehicles, the federal government, any United States territory, commonwealth, or possession, the District of Columbia, a state government within the United States, or a provincial government of the dominion of Canada.
other country.
Management reserves the right to deny service to guests who show signs of intoxication or to guests who cannot provide acceptable identification.
PossessionThere is a maximum of two (2) drinks (any combination of beer, wine, or liquor) per possession allowed inside the stadium. No more than two (2) drinks will be sold per purchase at all concession stand, portable, and Club locations. Guests possessing alcohol, who do not have acceptable proof of age will be ejected and may be subject to arrest. Guests found to be passing alcohol to minors will be ejected and subject to arrest. New York State law requires that beverages purchased in the premium clubs and suites must be consumed in that club or suite and may not be removed from that area.
Shut offAll alcohol sales and service will be discontinued at the end of half-time, except in the clubs and suites, where service will continue until after the end of the game. Sportservice and Stadium Management reserve the right to refuse the sale or service of alcohol to any guest.
Management reserves the right to change policies or procedures at anytime without notice to guests.
Sportservice Non-Profit Program Many of the concession stands at Ralph Wilson Stadium are staffed with
of every dollar you spend towards concessions goes to support these
stand for the season, contact Sportservice at (716) 646-0811 and ask to speak with the Non-Profit Coordinator.
Credit Card Policy MasterCard, Visa, and American Express credit cards are accepted at the Bills Ticket Offices (excluding Super Bowl tickets). MasterCard, Visa, American Express, and Discover are accepted at Bills Merchandise locations and all permanent concession stands, Suites and Premium Clubs.
MerchandiseThe Bills Store at Ralph Wilson Stadium offers the largest selection of Official Bills merchandise. Fans can choose from Reebok Authentic jerseys and a
NFL merchandise, and limited edition products.
Store Hours:Monday-Friday 10 AM - 6 PM,Saturday 10 AM - 4 PM. As well as game days and during special events.
Additional Store Locations:
The Bills Store Training CampEastview Mall St. John Fisher College7979 Pittsford-Victor Pittsford, NY 14618Victor, NY 14564 (585) 387-0740Hours: 10 AM – 9:30 PM M – Sat. , 10 AM – 6 PM Sun.
Bills merchandise can also be ordered by phone at 1-888-BUF-GEAR, online at www.buffalobills.com, or through the Bills merchandise catalog.
Game Day LocationsFan Wagon A – outside Gate 6Fan Wagon B – inside by the Administration BuildingFan Wagon C – outside Gate 2 & Gate 3Fan Wagon – inside Gate 2 & Gate 3Club Gate 1 – outside Paul Maguire CubClub Gate 4 – outside Van Miller ClubClub Gate 6 – outside Jim Kelly Club WestClub Gate 9 – outside Jim Kelly Club EastLower Level 50 Yard Line - North ConcourseLower Level 50 Yard Line - South ConcourseUpper Level 50 Yard Line - North ConcourseUpper Level 50 Yard Line - South ConcourseWest End Zone SuitesPaul Maguire ClubVan Miller ClubJim Kelly Club EastJim Kelly Club West
Bills BackersBecome an Official Bills Backer with a FREE membership today! Some great benefits exclusive to Bills Backers include:
general public
away games and autographed merchandisewww.buffalobills.com
Show your support and visit www.buffalobills.com to register today.
Billy BuffaloBilly Buffalo is the Bills official team mascot. Bring the excitement and fun of Bills football to your next event…invite Billy Buffalo! Call (716) 648-1800 for more information.
Buffalo Jills Cheerleaders Take the spirit and motivation of the NFL to your team! The Buffalo Jills Cheerleaders are available year-round and are committed to making your function a memorable success! Let us make your next event something to cheer about! For further information, please contact the Jills at (716) 888-9798.
Jim Kelly Football CampRegister for the Buffalo Bills / Jim Kelly Football Camp, presented by McDonalds, today and be a part of one of the greatest football camps in the country! Learn from one of football’s greatest QB’s, his carefully-assembled staff of instructors and roster of current and former Buffalo Bills players. This non-contact camp not only stresses the fundamentals of football, but allows campers to be educated on a variety of valuable topics including health and nutrition, drug awareness, sportsmanship, education, and teamwork. Open to kids ages 8-18. Give your child memories that will last a lifetime. Call (716) 204-0900 or visit www.jimkellyfootballcamp.com.
Value CardThe Value Card is one of the marquee benefits of being a Season Ticket Holder. Cards are distributed to all Season Ticket Holders and entitle them to receive exclusive discounts and special offers at a variety of restaurants, retailers, and other specialty stores in Western New York and Southern Ontario. In addition, Bills Season Ticket Holders receive a discount on select regular price merchandise sold at The Bills Store (Ralph Wilson Stadium and Eastview Mall), Training Camp, and all Ralph Wilson Stadium game day locations. Season Ticket Holders may register for additional cards for guests who may share your seats. For more information and a complete list of participating merchants, visit www.buffalobills.com and look for the Value Card icon located in the Ticket section.
The Buffalo Bills and Ralph Wilson Stadium have established a Code of Conduct for all guests that will allow everyone in attendance to enjoy all aspects of events at the stadium. Any violation of these rules could result in immediate ejection from the stadium premises. Our staff will proactively enforce this Code of Conduct that includes the following behaviors deemed inappropriate by Stadium Management:
area or by throwing objects onto the field.
beverages.
or actions.
toward other Bills fans and visiting team fans.
by a stadium representative.
We value your enthusiasm, but ask that all fans exercise good judgment and observe the Code of Conduct. Please observe the rights of others by displaying proper decorum. Season Ticket Account Holders are responsible for their conduct as well as persons occupying their seats. Violations by either the Season Ticket Holder or anyone occupying the seats will result in having season ticket privileges revoked without reimbursement to the Season Ticket
discretion of the Buffalo Bills. Should you observe any of the above violations, please contact a stadium staff member to report the problem or call the Game Day Fan Hotline at (716) 312-8933.
PAYLOAD CAPACITY:16,500 HOT DOGS*
INTRODUCING THE TAILGATE-WORTHY TOYOTA TUNDRA DOUBLE CAB.
*Actual payload 1,650 lbs.
