Billing Concepts

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GSM BILLINGIntroduction

Landline & GSM billing are differentLandline Billing: Tapes – Cartridges No concept of CDRBased on meter readings – OMR, CMR, etc.

Compiled after every bi-monthly period

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GSM BILLING

PREPAID POSTPAID

No bills for prepaid

since they are already paid

Bills are issued monthly to all

customers

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Requirements

Software Hardware

Keenan BP & OM

Integrated B&CCs

packageat Trichy

MSCTrichur,

Ernakulam

INTrichy

SMSCHyderabad

Backend & Frontend CSR

terminals

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Track of BillingIntegrated customer care, billing and

accounting platform to support a wide range of GSM Sevices like GPRs, WAP, IN Services- (B&CCs)

Philosophy – to provide convergent billingAlso takes care of order management and

provisioning of services.

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MSCEvery activity generates a CDRThere are 2 CDRs for every mobile to

mobile call

MTCMOC

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-Objectives & Functions of B&CCS

- Collection of CDRs from MSCs- Distribution of CDR to various applications- Provide effective & efficient customer service-Discounting schemes to the subscribers-Provisioning of both pre and post-paid billing- Number inventory and SIM management- Roaming support

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Components Of B&CCS

– Mediation Device

– Billing and Customer Care Module

– Decision Support System (DSS)

– Printing Sub-system

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Mediation Device

•Mediation device converts incoming data formats from MSC to a compatible format for further applications as decision support system and Billing System. •It support the features viz. copy, format, merge, filter, modify etc.

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Functions of Mediation Device

• Collection•Processing•CDR Sequence number•Monitoring•Distribution•Selection & validation•consolidation

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A) Collection

- Collect CDR in ASCII Format. Support FTP & MTP on X.25 protocols for collection.

- Support the Sequence number validation so that no files are lost or duplicated.

- If case of Mediation Device link Failure, it keeps track of the last CDR received and will start from the same.

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PERFORMANCE REQUIREMENT

• 10 M CDR per day & peak rate of 3 M per hour.

Support X.25, RS-232, TCP/IP interface

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Connectivity Between MSC and Billing Location

Router

Router

Router

Central Router

Up to total of 20 locations

Level 1 Router

Local Area NetworkBilling Location

Mediation Servers

Service ProvisioningServer

Decision Support System

NMS

Billing Server

Network for Customer Care Terminals

MSC 1

MSC 3

MSC 2

Annexure-I

Customer care Nodes

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Billing & Customer Care Module (B&CCM)

B&CCM can support the billing and accounting for the following services:

a)Wirelessi. GSMii. GPRSiii. WAPiv. UMTS

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b) IN Services

i. Virtual Private Network (VPN) ii. Universal Access Number(UAN)

iii. Free phoneiv. Premium RateV Pre-paid servicesVi post-paid servicesviii. Tele-voting

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Components of B&CCM

i. Customer Service Module

ii. Order Management Module

iii. Smart Card Handling

iv. Service Provisioning module

v. Billing Module

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Functions of Customer Service Module

•Account search functionality - to determine whether the customer is an existing, former or new customer. It also holds Address, Tel. No., E-Mail address of the customer.Payment Process & Collection:Direct debits can be arranged from banks.•Customer information Handling: Handles & maintains Customer Record and the types of subscriptions.

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Order Management Module

•UNIX based System.•Feeds all information of an account to billing system•Fully customised GUI to enable CSR to Orders entry•Dealer and Resellers inventory management.

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Smart Card Handling

• Caters to both prepaid and post-paid subscribers. •Assigns MSISDN groups to the IMSI no. series.

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Functions of the Billing System

•Credit limit check.

• Interconnect Agreement.•Support different invoice cycles including annual, monthly, bi-monthly, quarterly, weekly and even daily cycles. •Apply taxes from multiple jurisdictions (country, state, city etc.).

*Support Invoice formatting *Support Invoice dispatch

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Service Provisioning Module

• Provisioning of service features by managing the databases of HLR, AUC etc.• Creation/ Deletion of Subscribers•Activation/ Deactivation of new services.•SIM allocation and activation.

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Decision Support System (DSS)

Decision Support System is a software tool, which addresses the issues like customer satisfaction, competition, falling prices, customer loyalty etc. Objectives of DSS:•To help in acquiring the best customer•To keep customers satisfied•Improve the profitability of services

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Development

Billing Server ACDB

A BC D E F G H I J K L M N O P Q R

a b c

BP &

CS1OM&

CS2T3 MED 1 MED 2 T3

TT&

Backup 1

ICB&

Backup 2

Cisco7513L1

Router

Cisco7513L1

Router

Cisco7206

&5505

Switch

Billing Server Area

MAIN ACDB

OMCR / Billing / IN

TerminalsACDB

Billing Terminals Room

Arrangements at Billing Center - Trichy

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Mediation Server Configuration

These are SUNFIRE 4800 Servers. Each server is having ONE control board. Each will have internal HD of 72GB capacity. Each server is with 4 CPU and 8GB RAM SUN Solaris OS loaded on each server. Both the servers are connected directly to the

LAN and as well as to the Cisco 7206 router.

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Billing Server Configuration

These are SUNFIRE 4800 Servers. Each server is having TWO control boards. Each will have internal HD of 72GB capacity

for each Mother board. Each server is with 4 CPU and 8GB RAM

(2 Nos). SUN Solaris OS and Oracle loaded on each

server. Both the servers are connected directly to the

LAN through Cisco 5505 switch.

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Backup Servers Configuration

These are SUNFIRE280R Servers. Each will have internal HD of 72GBX2

capacity. Each server is with 1 CPU and 1GB RAM SUN Solaris OS loaded on each server.

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GSM ServicesTWO Types of Services

–PRE PAID–POST PAID

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PRE-PAID TariffInitial Charges on taking the connection

i Initial SIM value/activation charges

(inclusive of service tax Rs.9.52) Rs 200

ii Free talk value on initializing the SIM Rs 50

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PRE-PAID Tariffi Card Values (Rs.) 300 500 1000 2000

iv Net call Value (Rs.) 175.71 361 822 1850v Validity (in days) 30 45 60 90vi Grace Period (in days) 15 15 15 15vii Additional Grace Period for SIM only (in days) 60 60 60 60

102.07 102 104 2.09iii 22.22 37 74.1 148Service Tax (8%*) (Rs. )ii Fixed Charges *(Processing Charges)

a. Validity starts from the date of latest recharge. c. During the grace period, no calls shall be allowed except emergency (toll free) & IVR calls. d. The unutilized balance amount of the previous card can be carried forward in case of renewal within the grace period, other wise it shall lapse. e. The SIM number can be re-activated with additional period of 60 days beyond even the grace period of 15 days for all Card values , the credit balance will lapse but the subscriber will not have to pay activation charges. f.

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PRE-PAID TariffRs./min

(all 24 Hrs)

2.202.40

2.40

2.403.60

Outgoing

(I) Calls within the same Circle (a) Cell to Cell 30

ParticularsPulse in seconds

(all 24 Hrs)

(b) Cell to Fixed Line i/c WLL(M)30

(b) Cell to Fixed Line i/c WLL(M) 30(II) STD Calls (a) Cell to Cell

>500Kms 300-500 kms 30

(II) ISD As per PSTN

No charge for incoming calls

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PRE-PAID TariffSl Rate(Rs.) REMARKS

A SMS O/G Rs.0.60Maximum 160 characters

I/C FreeMaximum 160 charatcters

B ROAMING 1 Roaming a Rental/Subscription Free

bCall Charges (including Airtime plus IUC)

c SMS (O/G) 0.6 Maximum 160 Character

d SMS (I/C) FreeMaximum 160 charatcters

CMISCELLANEOUS 1 Voice mail facility Free

No upfront charges

Retrieval O/G charges As per plan2 CLIP Free

3 Call waiting/call hold Free

4Call Forwarding (only within same SA) 2

Per call plus actual termination charges

5 SIM Replacement Cost 200 on each occasion

6Replacement of defective SIM nil on BSNL's fault.

OPTIONALSERVICES PARTICULARS

Per message

As per Plan-325

Recording Free

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POST PAID tariffI Initial Amounts on taking the connectioni Registration Fee Rs. 500ii Activation Charges (one time) Rs. 200iii Security Deposit

a. Local Rs. 1000b. Local + STD Rs. 2000c. Local + STD + ISD Rs. 3000d. Roaming (additional) Nil

Registration amount is non-interest bearing and adjustable in the first bill. Registration amount not applicable in cases where connection is available immediately on demand. In such a case payment for one time charges such as security deposit (where applicable) and activation charges may only be received.

POST PAID tariffII (a) MONTHLY RENTAL(Rs.)

IIIParticulars

9 am to 10 pm to 9 am to 10 pm to 9 am to 10 pm to10:00 PM 9:00 AM 10:00 PM 9:00 AM 10:00 PM 9:00 AM

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(i) Pulse rate in seconds 15 15 15 15 15 15(ii)Charges per minute 2.20 2.20 1.40 1.40 0.40 0.40

(i) Pulse rate in seconds 15 15 15 15 15 15(ii)Charges per minute 2.40 2.40 1.80 1.80 1.20 1.20

(a) Cell to Cell(i) Pulse rate in seconds 15 15 15 15 15 15

(Rs. per minute) 2.40 2.40 1.80 1.80 1.80 1.80(b) Cell to Fixed Line i/c WLL(M)

(i) Pulse rate in seconds 15 15 15 15 15 150-200 kms (Rs. per minute) 2.40 2.40 1.80 1.80 1.80 1.80

>200-500 Kms(Rs. per minute) 2.40 2.40 2.40 2.40 2.40 2.40>500 Kms(Rs. per minute) 3.60 3.60 3.60 3.60 3.60 3.60

(III) ISD Calls

225 225 225Plan-225 Plan-325

100 300

Plan-525

(b) Plan Charges for concessional usages per month(Rs.) NIL

Call Charges (Including Airtime plus IUC) in Rs. per minutePeak hours Off peak

hoursPeak hours Off peak

hoursPeak hours Off peak

hours

OUTGOING(I) Calls within the same Circle (a) Cell to Cell

a) Cell to Fixed Line i/c WLL(M)

(II)STD Calls

As per PSTN

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POST PAID Tariff* No security deposit (for local/STD) connection from following categories:

•BSNL employees •Existing BSNL subscribers upon request. Conditions apply •Bank employees, •Central/ State Government & Central PSU's •Corporate Customers ( minimum 5 connections in corporate name)

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POST PAID TariffSl Rate(Rs.) REMARKS

1 MessagingPlan-225 & RTP O/G Same SA 0.6

Outside SA 0.6While roaming 0.6

Plan-325 & Plan-525 O/G Same SA 0.6Outside SA 0.6

While roaming 0.6

I/C Free Maximum 160 charatcters

2 Unlimited SMS Same SA 200per month( applicable only in Plan-525)

3 Group messaging Rental 100 per month

Outside SA 0.6

PARTICULARS

per message. Maximum 160 characters

per message. Maximum 160 characters

0.6 per message. Maximum 160 characters

O/G Same SA

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POST PAID TariffSl Rate(Rs.) REMARKS

1 Voice mail facility Free No upfront chargesRecording FreeRetrieval O/G Charges As per plan

2 CLIP Free

3 CLIR NA

4 Call waiting/call hold Free

5Call Forwarding (only within same SA) 2

per call plus actual termination charges

6SIM Replacement Charges 200 on each occasion.

7Replacement of defective SIM nil on BSNL's fault.

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Corporate VPN (Applicable in plan-325 & plan-525 only)

Combined billing at one place only. Applicable for Corporate Sector, PSUs, Govt. organisation only.

C. MISCELLANEOUS

PARTICULARS

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POST PAID TariffE. WAP Service (with effect from 13.3.2003)

•Activation charges - Rs. 100 •Monthly rental - Nil •Access Charges - Rs. 2/- per minute(airtime plus internet access)

Note-1: Where the customer access's the WAP from place other than HPLMN, the applicable STD charges (as while roaming shall apply).Note-2: The provision of WAP enabled instrument is by the subscribers themselves.

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Case Study Calls between home mobiles

• Kerala BSNL Mobile in Kerala• Kerala BSNL Mobile in Kerala

• No Prefix• Local Charge

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Calls between one BSNL mobile on roaming Calls between one BSNL mobile on roaming and other home mobileand other home mobile

• Kerala BSNL Mobile in KeralaKerala BSNL Mobile in Kerala• Kerala BSNL Mobile roaming in TNKerala BSNL Mobile roaming in TN

•No Prefix•Local Charge

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Case StudyCase Study Calls between home mobiles Calls between home mobiles

• Kerala BSNL Mobile in KeralaKerala BSNL Mobile in Kerala•TN BSNL Mobile in TNTN BSNL Mobile in TN

•‘0’ Prefix•STD Charge• (No I/C charges)

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• Kerala BSNL Mobile in Kerala BSNL Mobile in KeralaKerala

•TN BSNL Mobile in KeralaTN BSNL Mobile in Kerala•‘0’ Prefix•STD Charge• ( I/C charges)

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• Kerala BSNL Mobile Roaming Kerala BSNL Mobile Roaming in TNin TN

•TN BSNL Mobile in TNTN BSNL Mobile in TN•No Prefix•Local Charge• (No I/c Charges)

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Calls between BSNL mobiles both on roamingCalls between BSNL mobiles both on roaming

• Kerala BSNL Mobile roaming in Kerala BSNL Mobile roaming in TNTN

•TN BSNL Mobile roaming in TN BSNL Mobile roaming in KeralaKerala•No Prefix•Local Charge• (I/C Charges)

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•Kerala BSNL Mobile in KeralaKerala BSNL Mobile in Kerala•‘0’ Prefix•STD Charge• (No I/C charges)

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Calls between BSNL mobiles both on roamingCalls between BSNL mobiles both on roaming


•Kerala BSNL Mobile roaming in Kerala BSNL Mobile roaming in TNTN•‘0’ Prefix•STD Charge• (I/C charges)

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•TN BSNL Mobile in TNTN BSNL Mobile in TN•‘0’ Prefix•STD Charge

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Calls between BSNL mobile and BSNL Land Calls between BSNL mobile and BSNL Land LineLine

• Kerala BSNL Mobile in KeralaKerala BSNL Mobile in Kerala•Kerala BSNL Land LineKerala BSNL Land Line

•Land line STD code - Prefix•Local Charge

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• Kerala BSNL Mobile in KeralaKerala BSNL Mobile in Kerala•Kerala BSNL Land LineKerala BSNL Land Line

•No Prefix•Local Land line Charges

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• Kerala BSNL Mobile in KeralaKerala BSNL Mobile in Kerala•TN BSNL Land LineTN BSNL Land Line

•Land line STD code - Prefix•STD Charge

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• Kerala BSNL Mobile in KeralaKerala BSNL Mobile in Kerala•TN BSNL Land LineTN BSNL Land Line

•‘0’ - Prefix•STD Charge

Documents

Billing Concepts