Billing and Collecting Process

©2014 Comprehensive Finance, LLC

©2014 Comprehensive Finance, LLC

Billing and Collecting Process

• Compassionate Finance will auto-debit each patient’s checking or savings account once per month on the day they agreed to.

• We make direct deposits into your checking account once per week.

• You receive email notification when a payment has been deposited into your account.

• Email reminders are sent to patients 3-5 days prior to their payment date.

• Patients can access their account information online or by phone at compassionatefinance.com.

Late Payment Resolution

Soft Collections Process: -Phone calls and emails up to 90 days past due-Repeated ACH attempts to collect missed payment -Patient’s interest rate does not increase

• Monitor the statuses of your patient loans by accessing the “Portfolio A/R Aging” report as illustrated in the Reporting Learning Module.

• Monitor our soft collections efforts by viewing the “memos” posted within the patient’s account in the Compassionate Finance system.

©2014 Comprehensive Finance, LLC

©2014 Comprehensive Finance, LLC

Late Payment Resolution

Hard Collections: At the end of 90 days if no payment have been collected by Compassionate Finance, you will be notified of your options:

1. Suspend collection activity 2. Turn account over to collections

Congratulations!

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©2014 Comprehensive Finance, LLC

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