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Technology As The Path To Excellence InIndependent Pharmacy

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Topics

1. Who and What Is Pharmasave?

2. The Pharmasave Strategy

3. Technology Is Key

4. Our Technology

5. Technology As Part Of Our Strategy

Technology As The Path To Excellence

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Who and What Is Pharmasave?

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• 425 Independently owned and operated community pharmacies

• 6% of Canadian market

• Largest banner of independents

• Market dominated by two large chains and growing mass merchandisers

Who and What Is Pharmasave?

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• Heavily regulated industry

• Approx. 50% pharma under government regulation (industry-wide)

• Government budget deficits forcing generic drug price down and eliminating commercial terms

• Heavy consolidation in industry

• OPERATIONAL EFFICIENCY IS CRITICAL

Who and What Is Pharmasave

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MISSIONSHAREHOLDER COMMITMENT:We will work with our members to ensure the successof their retail business and the Pharmasave Brand.

CUSTOMER COMMITMENT:As a trusted and dedicated member of your neighbourhoodhealthcare team, we are committed to providing exceptionalservice to all those in our community.

VISION“Pharmasave is the best drugstore in your community”.

The Pharmasave Strategy

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VALUESINTEGRITY: We build trust

CARE: We act with compassion

RESPECT: We treat everyone with understanding and dignity

PROFESSIONALISM: We exceed expectations through our knowledge and service

The Pharmasave Strategy

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STRATEGIC GOALS1. Build and live our Brand.

2. Provide the best pharmacy program to support profitable delivery of healthcare products and services by independent pharmacies.

3. Ignite our front store by becoming leading retailers in merchandising and core programs.

4. Ensure that all Pharmasave owners, pharmacists and employees are equipped to deliver exceptional customer service.

5. Increase market place presence through a coordinated store growth strategy.

The Pharmasave Strategy

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1. The right people doing the right things for the right reasons

2. Operational efficiency and dexterity are critical

3. Technology is fundamental to achieving #1 and #2

4. Industry and organization have not been technologically “astute”

Technology Is Key

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Pharmasave technology strategies and projects are a “case study” in:

• Culture change

• Collaborative project management

• Innovation

• Execution

Technology Is Key

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Objectives

1. Enhance the experience for customers and members

– Fast, reliable and integrated POS systems

2. Create efficiencies at store and office level– Master data management – Item Master

available to stores– Integrate multiple systems into one

3. Improve profitability– Predictive analysis – available real-time from

single version of the truth– Good Data = Good Decision = Maximize Profit– Manage retails to optimize pricing

Technology Is Key

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Dispensary System

• In over 80% of our stores

• What is Kroll?– .net application– Feature rich, easy to use application– API’s for Automation, IVR and other 3rd party

components– Regulatory requirements – by province– Integration with the POS

Our Technology

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Store System

• Finestra– Pilot Project– Approach with small number of stores

• Key Components– Robust POS system– Integration with Rx– Integration with Enterprise systems– Ability to manage Loyalty (Airmiles)

Our Technology

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Merchandising Systems

– Redevelop to integrate key functions– Master Data Management

• Item Master• Location Master• Promotions• Standardization

– Ability to integrate with flyer– Integration with planogram– Future rich to manage unique areas of our

business –• CFO and pre-books• Integration with Vendors and Wholesalers• Autoship• Volume buys

Our Technology

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More Components ☺

• Portal– Existing system is outdated and not

scalable– Microsoft SharePoint 2010– Content management feature– Store and office “extranet”– Communication platform

• Access to information (internal and external)

• Collaboration – Rx Blog• Single sign on • Surveys, etc

Our Technology

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Business Intelligence

– Existing system comprised of multiple systems– Conflicting standards -

• Master data management• Communications protocols• Rely on a number of legacy vendors and

wholesalers to provide data – Multiple sources

• POS• Merchandising • Rx• Wholesale

– Move to SSAS, SSRS and SSIS– Single version of the truth– Pilot phase include BI foundation

Our Technology

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Central Maintenance of the Kroll Dispensary System

• Central maintenance of the drug files

• Standards pricing trees

• Software version control

• Backup management

• Significant reduction in audit risk

• Maximize profitability

Our Technology

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“Provide the best pharmacy program to support profitable delivery of healthcare products and services by independent pharmacies”

– Kroll– KCM

“Ignite our front store by becoming leading retailers in merchandising and core programs”

– Finestra– Merchandising System– Portal– BI

“Ensure that all Pharmasave owners, pharmacists and employees are equipped to deliver exceptional customer service”

– Integrated systems– Loyally– IT focus enables us to Build our Brand and

ultimately grow our business (Goals 1 & 5)

Technology as Part of Our Strategy

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Technology As The Path To Excellence

Questions?