Bilingual Health Education Podcasts

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Downloadable to an MP3 Player

3 – 5 minutes in length

Sample Topics Include:

Diabetes Prevention

Exercise & Fitness

Weight management

Stress Management

How to Select a Primary Care Physician

What is an Emergency Care Facility

What is a Urgent Care Facility

How to Navigate Your Health Plans

Bilingual Health Education Podcasts


Dedicated Bilingual Customer Care• Award Winning Dedicated Spanish-

language Customer Service• Toll-free number: 1-800-940-1508

– Language-certified Bilingual Customer Service Personnel

– Welcome and on-hold messages in Spanish

– Friendly, bilingual customer care professionals are trained to understand the common doubts and hesitations that some Hispanics have about enrolling in and utilizing their health care coverage.

– Taking extra time to understand the member’s questions about the health care system and their needs and then guide the member to the right solution is all part of the bilingual customer care professionals’ mission.

– This team has received Health Advisor training consisting of the following with specific focus on....

• delighting the customer every time• putting the member's needs first• listening and acknowledging the issue or problem• educating and assisting with any health related inquiry• Connecting with the customers• Managing commitments

– Based in San Antonio, TX, and Miami, FL

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UnitedHealth Group Diabetes Prevention and Control Alliance


Opportunities to influence the Opportunities to influence the impact of diabetesimpact of diabetes

1. Source: CDC, National Center for Health Statistics, National Health and Nutrition Examination Survey. Evaluation and Treatment of Overweight and Obesity in Adults, 2. Beckles et.al. Population-based assessment of the level of care among adults with diabetes. Diabetes Care 1998 Sep;21(9):1432-8.

Prediabetics and obesity: Approximately 127 million adults in the U.S.

are overweight, 60 million obese, and 9 million severely obese1

The number of adults who are overweight or obese has continued to increase1

Why it matters?Obesity is the primary factor causing prediabetes

1976 to 1980 1988 to 1994 1999 to 2004

Overweight (BMI of 25 kg/m2+)Normal weight

A growing trend: 64.5% of US adults are now overweight1

46% 56% 64.5%

54% 44% 35.5%

Only 2% of diabetics meet “controls”

Individuals meeting control recommendations

Remaining diabetic individuals

2%

Diabetics and controls: Diabetes complications can be avoided by

controlling weight and levels of blood glucose, blood pressure, and blood lipids

Why it matters?Less than 2% of adult diabetics meet controlrecommendations2


Our Our MissionMission

Helping members with prediabetes and diabetes live healthier lives by offering structured access to evidence-based interventions that improve outcomes and reduce cost

Our Our Primary Primary GoalsGoals

Reduce the conversion to diabetes among people with prediabetes Reduce heart attacks, strokes, kidney disease, amputations, and blindness in people living with diabetes Support primary care physicians in comprehensive patient care programs

Our Our Innovative Innovative PartnershipsPartnerships

Collaborate with other trusted health and wellbeing organizations at the local level to broaden the care delivery opportunities available to members at risk: Diabetes PreventionPrevention Program with Ys to reach prediabetic members Diabetes Control Control Program with local pharmacists for diabetic members

Local YMCA Health Coaches

Diabetes Prevention

Program

Neighborhood Pharmacists

Diabetes Control

Program

Diabetes Preventionand Control Alliance

Local YMCA Health Coaches

Diabetes Prevention

Program

Neighborhood Pharmacists

Diabetes Control

Program

Diabetes Preventionand Control AllianceDiabetes Prevention and Control AllianceDiabetes Prevention and Control Alliance

Diabetes Prevention and Control AllianceDiabetes Prevention and Control AllianceA Unique Approach


Current US Population

U.S. Prediabetes OverviewThe Diabetes Prevention Program Challenge

How Many: 67 million individuals1 in 4 adults

Definition: Blood glucose levels are higher than normal, but not high enough to be irreversible

Major Culprit: Obesity and InactivityDPP Program Goals:

Modify participant behavior, affect lifestyle change, help participants lose weight

Ideal Outcome: Reduce diabetes conversion

Diabetes Prevention & Control AllianceDiabetes Prevention & Control AllianceTargeting Diabetic and Prediabetic Individuals

28.4%

11.5%

U.S Diabetes OverviewThe Diabetes Control Program Challenge

How Many: 27 million individuals

Definition: The body can’t process glucose (a type of blood sugar) normally

Major Culprit: Lack of control for BP, LDL, glucose

DCP Program Goals:

Increase compliance with ADA standards, monitor diabetes medications & control blood pressure, cholesterol, HbA1c

Ideal Outcome: Avoid debilitating and costly diabetes complications


Lifestyle management

and weight loss

Reduction in diabetes conversion: Prediabetics who lose 5-7% of their weight may reduce conversion to full-blown diabetes by 58%. The reduction is 70% for people age 60+Cost savings: Reduction in diabetes progression through weight loss may result in significant medical cost savings for those at high risk for diabetes

Medication

management and biometric surveillance

Reduction in diabetes complications: By monitoring sugar levels, blood pressure and cholesterol, diabetes complications (and costs) can be significantly reduced:

Glucose, or “sugar” control: Every percentage point drop inA1C blood test results reduces the risk of eye, kidney, and nerve disease complications by 40% Blood pressure control: Every 10 mm Hg reduction in systolic blood pressure reduces diabetes-related complications by 12% Cholesterol monitoring: Improved control of cholesterol or blood lipids may reduce cardiovascular complications by 20-50%

Clinical and Financial Impact

Small Improvements = Big ChangesSmall Improvements = Big Changes

Diabetes Prevention ProgramPrediabetesPrediabetes

Diabetes Control ProgramDiabetesDiabetes

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¡Gracias!

Documents

Bilingual Health Education Podcasts