BIkerootcommunity Bicycle Shop

251 MacEwan Student Centre2500 University Drive N.W.

Calgary, AlbertaCanada, T2N 1N4

BusinessPLAN

The Bike Root (Campus Bicycle Society of Calgary)

1. Bike Root Description______________________________1.1. Mission, Vision, Values_____________________________1.2. History _________________________________________1.3. A Club and a Society_______________________________1.4. Products and Services______________________________1.5. Target Market ____________________________________1.6. SWOT Analysis___________________________________1.7. The Niche _______________________________________1.8. Space Requirements _______________________________1.9. Timeline ________________________________________1.10. Outcomes, Indicators and Targets_____________________

2. Products and Services ______________________________2.1. Bicycle Repair and Educational Space__________________2.2. Bicycle Sharing ___________________________________2.3. Community Outreach______________________________2.4. Academic Experience Centre ________________________

3. Marketing Plan___________________________________3.1. Best Practices Amongst Campus Bike Co-operatives______3.2. Environmental Scan_______________________________3.3. Competitive Analysis______________________________3.4. Marketing Strategy________________________________3.5. Sales Forecast ____________________________________

4. Operational Plan _________________________________4.1. Structure _______________________________________4.2. Products and Processes Information __________________4.3. Supplier ________________________________________4.4. Customer Service _________________________________

5. Financial Information _____________________________5.1. Current Income Statement__________________________5.2. Cash Flow Statement ______________________________5.3. Financial Plan- Budget Summary_____________________

Appendices ...............................................................................................

Table of Contents

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Mission

To foster community through promotion of environmental

sustainability and healthy lifestyles.

Vision

Riding a bike is viable for everyone within the campus

community.

ValuesAcceptance

AccessibilityCommunity

EmpowermentFun

Sustainability

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Bike Root Description

History

The Bike Root was launched in Fall 2008 at the University of Calgary to support cyclists and to encourage cycling as a sustainable mode of transportation, both on campus and in the greater community. Among the resources provided, the Bike Root operated a fully equipped bike repair shop, a bike sharing program and hosted frequent clinics, workshops and community events.

The shop was immediately embraced by students, staff and community members. For two years, the shop operated out of a loading dock on campus and during this time grew into a valued service, with membership growing to nearly 600 people. To meet this growing demand, shop hours were extended from 10 to 30 hours per week and the Bike Root team grew to almost 3 dozen passionate volunteers.

During this period the Bike Root also launched a campus bike library, which included 30 bikes for members to borrow free of charge. The service was used extensively by individuals interested in trying cycling out and also by international students who otherwise might find it difficult to source an inexpensive bike to purchase during their stay. Plans were underway to significantly expand the bike fleet.

In August 2010, the loading dock in which the shop operated was unexpectedly scheduled to be reactivated for shipping and receiving. The decision came as a complete surprise to the Bike Root which had initially received the space with the understanding that the loading dock would remain inactive. Despite repeated attempts to secure an alternate space on campus, discussions with the University stalled, and at present the Bike Root is without a home.

In the meantime, the Bike Root has stayed busy, running a bike lock-up service for the Hillhurst Sunnyside Farmers’ Market, hosting a few repair clinics on campus and collaborating with other campus and city-wide groups in support of cycling and sustainability in our community. The Bike Root has also used this time to reformulate their mission, vision, bylaws and policies to ensure that when a new space is secured, the well-organized group can set up an effective shop in minimal time. Members remain eager to find a new space to resume operations and continue building a community.

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A Club and a Society

The Bike Root started as a simple student club (it was formerly known as the Campus Bike Initiative). As a club sanctioned by the Students’ Union, its serves mainly undergraduate students while allowing for one third of the membership to be graduate students, staff, faculty, and alumni members. The affiliation with the Student Union also provides the Bike Root with a number of club resources, such as event insurance, recruitment space at clubs week and a greater integration with the campus community.

In 2008, the Bike Root received initial funding from the Students’ Union Quality Money to help purchase the necessary tools and equipment to open a shop. The Students’ Union could only release the money to an entity with a more solid legal standing and more accountability than a mere student club. For this reason, and to provide the Bike Root with greater flexibility for funding access in the future, the Bike Root incorporated a not-for-profit society under the Societies Act of the Province of Alberta.

Until now, the Bike Root has represented both the provincially registered nonprofit Campus Bicycle Society of Calgary, registered with the Alberta Government, and the SU-sanctioned student club. Both entities have remained in good standing to the present day. All funds are monitored and held by the society, and shop insurance was subsequently purchased through March Canada Limited for shop operations. All on-campus events are represented by the club and all off campus collaborations are represented by the society. It has, however, become clear that operating two legal entities with two sets of bylaws and at times conflicting reporting requirements imposed by the SU and Alberta Registries does not make for a solid governance model and can hamper day-to-day operations. For this reason, the Bike Root has revised its club constitution and society bylaws, and the Student Union has accepted these bylaws as satisfying their club sanctioning requirements.

Once they are adopted at the 2011 AGM, the Bike Root will be one legal entity, a non-profit society incorporated under the Societies Act and at the same time sanctioned as a SU student club with all the attendant privileges. The new Bylaws and Standing Rules can be found in in Appendices I and II.Membership to the Bike Root includes access to both the society and the club, with the Board operating both entities. All on campus events are represented by the club and all off campus collaborations are represented by the society.

Without a central location on campus, the Bike Root has found it difficult to continue to serve and grow the university cycling community, and as such student membership was limited to 100 students in the 2010-2011 academic year. However, as the Bike Root entered its fourth year, there was greater community involvement with emerging cycling groups such as CivicCamp , and Bike Calgary . The Bike Root continues to support and cooperate with groups that promote cycling, sustainability and community.

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Products and Services

When the shop was in optimal operations, the Bike Root was open for 30 hours each week, providing members with access to tools and knowledgeable mechanics who assisted members by teaching them how to repair their bicycles. Education is a fundamental aspect of the shop, as personal growth empowers a stronger cycling community. Volunteers developed technical repair skills as well as other soft skills, such as organization and team-work. Running a shop takes a lot of coordination and administration, which fostered a group that depended on effective communication and even the development of new software specifically designed for the Bike Root (the Bike Tree).

The Bike Library was also growing, with 30 bikes available for use. This service was especially useful for international students who wanted a sustainable and inexpensive means of transportation around the city but who did not have a bike. And just like a library, members could sign out the bike for a maximum of two weeks at a time, which allowed the Bike Root mechanics to ensure that all library bikes were repaired and maintained.

To promote community, sustainability and healthy lifestyles, the Bike Root continues to collaborate with other campus and community groups, organizing events, clinics, and other activities. The Bike Root is especially active in the Spring and Summer months, assisting in valet bike parking and tune-tents with the Hillhurst Sunnyside Farmer’s Market, Market Collective , Calgary music festivals such as Calgary Folk Fest and Sled Island , and also has been a part of the City of Calgary’s Cycling Strategy

On campus; numerous bike-in movies have been hosted, as well as bike polo. A variety of workshops are hosted in the shop, such as “Basic Bike Maintenance”, women’s bike maintenance workshops and winter cycling strategies. There was constant collaboration with other campus groups and the Bike Root participated in the TD Go Green Challenge as well as Dignitas Bike-a-thon which raised funds for HIV/AIDS medication.

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Target Market

The focus for the Bike Root remains with the campus community. Our doors remain open to all students, staff, faculty and community members. Recruitment efforts are targeted at undergraduate students to encourage Bike Root growth through fresh membership. The addition of new members every year also fosters continuity and sustainability for an organization that outlives the length of any member’s academic degree. A special focus is also given to international students who may not otherwise have access to a bike for the temporary period of their studies. Graduate students, staff, faculty, and alumni are the foundation of the Bike Root, creating a true campus hub for all community members to connect over a common appreciation and passion for bikes.

The membership base targets the campus to ensure that the Bike Root provides high quality service in a sustainable fashion. A unique community has been fostered within the campus and growth beyond the UofC parameters may stretch the group’s resources too thin. The collaborations with other city organizations links Bike Root members with other groups to ensure that the Bike Root continues to work towards its mission and vision, while providing members with opportunities to meet other like-minded individuals in the greater community.

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SWOT Analysis

Assets and Opportunities:

• UofCSupport(whoreceivedA-on2011CollegeSustainabilityReportCard)-highdensityofhighlyinterestedpeople,accesstoequipmentandfinancialsupport,visibilityandeaseofcollaboration.

• Volunteers:symbioticrelationshipdevelopingtechnicalskillsandsoftskillswhilerunningacooperativeshop

• ToolsandResources-fullyfunctioningshopwithequipmentandknowledgeablemembership(mechanics,administrators,etc.)

• Learningdiversitywithevolvingmembership-broadreachtostudentsofvariousagesfromvariousfaculties,staffandfaculty.

• relevanttostudents• relevanttosustainabilityminded

community• relevanttohealthfocusedcommunity• multipleinterests-sustainability,health,

affordability,physicalinfrastructure• highvisibilityoncampus-often

mentionedintheGauntlet,onCJSW,collaborateswiththeSUandtheOfficeofSustainability.

• WiderCalgarycommunityconnections-FolkFest,BowRiverFlow,polo,HSCAFarmer’sMarket

• BikeRootautonomy(eg.haveowninsurance,uniquephilosophy,financialindependence,etc.)

• Balancedbudgetthroughmembershipsales(lowcosttoPotentialforaccesstogrants

Issues and Challenges:

• Accesstospace,lackofspaceoncampusandcampusspacetechnicalities(needfor‘leaseofoperation’)

• BikeRootsize-toosmallforcasinofundraising,forexample,butrepresentsalargestakeholdergroup

• Maintainingengagedmembersthroughouttheschooltermandovermultipleyears.

• Balancingaco-operativephilosophywithinthecampuscommunity

• EvolvingtheBikeRootdirectionwithachangingmembership-balancingthepastphilosophieswithcurrentchallenges.

• Maintainingtheinvolvementofexperiencedandreliablevolunteers

Trends

• Sustainability(eg.1ofthe4institutionalobjectivesforUofCandoneofDr.Cannon’smainpriorities)

• MostmajoruniversitiesinCanadahavea“DoItYourself ”Bikeshop(andthisisagrowingtrend)

• Increasingnumbersofcyclistsandcyclingcommuters

• IncreaseinneedanddecreaseinsupplyofCalgarybikeCo-ops

• Increaseinfundsavailableforsustainabilityandenvironment

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The Niche

Overall the Bike Root is targeting issues that are of increasing importance to everyone and are key areas for the University of Calgary. The Bike Root’s strong track record creates an opportunity for the University of Calgary to become a bike community leader. A shop that is run by students, staff, faculty and alumni, which teaches technical and soft skills while maintaining a balanced budget and collaborating with other community groups is a niche that is hard to top. If the Bike Root can secure appropriate space, only progress will follow.

Space Requirements

A continuous operating space measuring 1000-1500 square feet would be ideal, below that amount would significantly hinder the ability to operate. This amount of space would allow for minimal storage of parts and bikes, allowing extra stock to be stored elsewhere and brought in as needed. Below 750 square ft is not a viable option. Up to 2000+ square feet would enable all stock to be kept in one place and be out of sight when the shop is not open.

Considerations for space include physical suitability, proximity to areas with high campus population density and integration with campus transportation infrastructure. Physical suitability: the space must have outdoor ground level access to avoid safety hazards (especially in the winter). A sink or some water source with a drain would be important for clean-up and interior bike storage space is ideal, but not necessary. The most essential space is the bike repair shop, additional space that would be used if available, and that could be in the form of separate rooms, are the bike library locked storage space and administrative office and social space.

Timeline

The Bike Root would like aims to acquire space in the fall of 2011, which would allow for a fully operational shop to open by the spring of 2012.

In September of 2011 volunteers will be recruited, who will help in the planning and hosting of campus events throughout the 2011/2012 academic year. Over the winter and spring of 2012 mechanics and administrators will be trained and must meet Bike Root minimum standards to ensure the for appropriate safety standards are met. Training standards are further discussed below and attached in Appendix III.

If space is acquired, the Bike Root will increase the Bike Library’s capacity to meet the demand, and an upper limit on the number of bikes will be determined based on storage space. With the constant turn-over of student members, an annual review will be completed each year allowing the Bike Root to continue to address current issues and modify plans accordingly. A fundamental pillar for the Bike Root is the organization’s sustainability, thus continual integration of members and volunteers is essential, along with easy access for every member of the campus community.

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Outcomes, Indicators and Targets

The Bike Root will sponsor an annual member survey to facilitate feedback and ensure needs are being addressed appropriately. It will also monitor marketing efforts (how members came to know about the Bike Root), and track membership skill development (self reported improvement on a scale of 1-10).

Spring 2010 Spring 2012 Target

Total # of members:StudentStaffCommunity

81455892164

350

Total # of volunteers 36 25

Shop hours open 10-30 hrs/week (depending on season)

15 hrs/week

Volunteer hours 3 hrs/week minimum 3 hrs/week

# of Bikes donated ~50/yr 30/yr

# of Library Bikes 15 frames28 full bikes

30 full bikes

Range of services offered Bike Shop with access to tools and mechanicsBike LibraryRoaming Tune-up TentBike Clinics

Bike Shop with access to tools and mechanicsBike LibraryRoaming Tune-up TentBike Clinics

Range and Number of events/year

Average 18 events/yrBike-in Movies (4)Dignitas (1)Bike PoloCommunal Bike Rides

1-2 events/month

Meetings and attendance 21 meetings/year with average attendance of 8-9 members.

2 meetings/month with average attendance of 8 members

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Products and Services

The Bike Root’s products and services include the technical bicycle education, shop space and equipment, bike library, bike workshops, parts for sale and events.

Bicycle Repair and Educational Space

The Bike Root’s primary service is to provide an accessible way for all of its members to repair, to maintain and to learn to carry these activities out on their own bicycles. We make it possible for those with little income or knowledge about bicycles to be able to continue riding and make it easier for individuals to decrease their CO2 emissions commuting to and on campus and reduce the need for parking.

Repair Space

The shop space can serve up to six members at a time. Each member gets their own standardized set of tools to use and less common tools can be obtained as needed from the mechanic on hand. The mechanic is a volunteer who is available to the shop users for education and advice. There is always at least one mechanic available during normal shop hours.

Access to Parts

Members have access to both new and used parts at a cost that is lower than could normally be found from a standard commercial enterprise. New parts are obtained from a distributor and are marked up, by the Bike Root, at 65% of cost. These parts include slightly more than the essentials, such as cables, chains, and inner tubes. This is to allow members to keep their bikes properly tuned without competing with other local for-profit businesses. Members wanting parts not offered by the Bike Root will be directed towards the Outdoor Centre or to another local shop. Used parts are obtained for free and are sold to members at low cost. The base price for parts is $5 but can vary depending on the type of part and quality. For example, frames or entire bikes are sold at a higher price while individual nuts and bolts are sold for much less. Many used parts will not be sold due to safety concerns based on the type of part or quality. For example, used brake cables are not sold, only new brake cables are offered.

“Tome,theBikeRoothasbeenanincredibleopportunitytomeetotherstudentsandtoapplymyacademicinterestinsustainabilityandlocalorganizationstomylife.Universityexperienceisnotjustaboutbooklearning,itisachancetoengagewithwhatyouhavelearnedinaveryrealway.”

-Zina Kwan, Student

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Workshops

Outside of normal operating hours, the space will be used to hold workshops and courses for members who wish to learn more about specific areas of repair and riding techniques. Workshops will be held to educate and share knowledge and experiences concerning topics ranging from wheel building to riding in cold weather to help promote winter cycling. These workshops will also be used to qualify volunteers to gain the necessary skills to become a volunteer mechanic at the Bike Root.

Bicycle Sharing

The Bike Root aims to provide a campus bike share (formerly referred to as the Bike Library). Bicycles will be available to members for both pickup and drop off at any time of the day. Bicycles will be securely locked up but can be unlocked using an online system available via the Bike Root website or SMS texting. This will allow for easy access to bicycle at any time of the day and will not take up shop space or the time of the volunteers on hand. The size of the fleet could start at anywhere up to 40 bikes dependent on availability of rack space, number of volunteers, and demand. Bicycles will be provided at no hourly cost when used for short trips but will incur fees to the user if used beyond a set maximum time. Bikes will be kept in good working order by volunteers but users will be required to sign a waiver and report issues when noticed. All bikes will be monitored by the Shop Coordinator and tuned a minimum of once every 2 months.

The Bike Root also aims to offer a longer lending period to accommodate the University of Calgary’s international community. Visiting students are often left with no means of transportation other than transit, and purchasing a new bicycle is costly when a student is only in the city for 4 to 12 months. Bikes will be rented at a very low rate and users of the system will be rewarded for maintaining their bicycle and returning it to the Bike Root is good working order.

“TheBikeRootallowsmetoleavemycarathomenearlyallofthetime.Icanfixmybike,or,ifmybikeneedsmajorwork,Icanborrowareplacementrightaway.”

- Jay McIsaac, University of Calgary Support Staff, Bike Root Board Member

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Community Outreach

The Bike Root aims to provide a community for those on campus who ride bicycles. Beside workshops, events will be held ranging from group rides, to bike-in movie nights. The aim is to build a community which is fun to be a part of and by doing so, increase membership, number of volunteers, and riders in general. The Bike Root also intends to continue to collaborate with other like-minded groups such as on campus clubs like the Veggie Club and outside organizations such as Mountain Equipment Co-op and Calgary Folk Fest.

Academic Experience Centre

The Bike Root aims to provide a outlet for students to gain the necessary experience in their field of study through volunteering. In the past, students in fields such as accounting, computer science, and environmental design have obtained valuable and relevant work experiences which have helped build their resumes and propelled them into better careers. The Bike Root aims to continue and increase its outreach to students in specific faculties and increase the value of being a University of Calgary student.

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Marketing Plan / Environmental Scan

Best Practices Amongst Campus Bike Co-operatives

The Bike Root will be one of more than 300 such organizations found across the world, more than 250 found across North America and approximately 50 in Canada alone. As per the 2010 Census of bicycle collectives1 approximately 50% of the collectives found in Canada are located on or near university campuses. Of the participating organizations on campuses between 25 000 and 50 000 students:

• Nearly100%wereregisterednot-for-profitornonprofitorganizations.

• 100%ofthemprovideaDo-It-Yourselfrepairandeducationalspace.

• 75%provideoraretryingtostartabikeshareoncampus

• Nearly100%provideworkshopsformembers

• 75%runsocialeventsformembers

• Closeto100%wererunbyvolunteerswithalmosthalfbeingrunwithnopaidstaffatall

• Nearlyallhadplumbing,electricity,heat,andphoneaccessonhand

• Shopaccesswasprovidedbetween4and30hoursaweekwithanaverageof20hoursperweek

• AlloftheseorganizationshadrentandutilitiescoveredbyeithertheiruniversityorStudents’Union.

• Theyservedanaverageof675studentseach(withamaximumof3300)and20studentsvolunteeredonaverage

• Theymadeanaverageof$5500ofincomeduring2010withamaximumof$15000

As of Fall 2011, the University of Calgary will be one of only two U152 university campuses which do not house a volunteer run bicycle repair education centre or bike share. Of the 13 that do, only the University of Ottawa currently does not offer Do It Yourself bicycle repair and repair education but does provide a volunteer run bike share. Six of these 13 are supported by their institution with the remaining being supported by their students’ union alone.

1 http://www.bikecollectives.org/wiki/index.php?title=2010_Census2 http://en.wikipedia.org/wiki/U15_(universities)

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Environmental Scan

The University of Calgary campus is comprised of a diverse and dynamic population. Based on the 2010-2011 Fact Book and University of Calgary website, it includes:

Furthermore, there are:

• 1165internationalstudents(withFTstudentvisa)• 62%ofstudentsoncampusarebetweentheagesof18-24• closeto100000alumniintheCalgaryareaThese demographic statistics illustrate the need for a group on campus that can bring

these different groups together over a common interest. Bike Root membership in the Spring of 2010 illustrate the group’s ability to bridge the gap that often exists on campus, facilitating staff, faculty and students to interact with one another on a regular basis in a community, non-professional context.

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The Bike Root’s mission and values align closely with the University goals surrounding sustainability and environmental responsibility. The University’s Climate Action Plan, along with other energy conservation and education initiatives, such as the CarShare program, earned the University of Calgary an A- on the College Sustainability Report Card. Interestingly, the CarShare program is the motorized equivalent of the Bike Root’s proposed bike share on campus. Collaboration between the University and the Bike Root could enhance the University’s future environmental initiatives.

Furthermore, the greater community is rallying around the need for biking community and bike promotion, as shown through the City of Calgary’s Cycling Strategy, which will be voted on by the counsel in the fall of 2011. Groups such as The Cycling Strategy, which has branched from CivicCamp, are evidence to show the growing demand for bicycle support and access for all.

The Bike Root received strong support from the campus community when their doors were closed in August, 2010. A ’Town Hall’ meeting was held in August 2010, and even with less than one week’s notice and with the campus fairly quiet, over 100 dedicated community members turned up to discuss the group’s future. A petition was started in

October 2010, and over 770 signatures were garnered in less than one month, again supported by students, staff and faculty members. The eviction story was subsequently covered by both the Gauntlet and Metro. The Bike Root has also made the headlines of the Gauntlet on numerous other occasions and has been a guest on various CJSW shows over the past year. Appendix IV shows a sample of Gauntlet coverage of the Bike Root in the past year.

http://thegauntlet.ca/story/14585(frontcoverstory)

BikeRootVolunteerswithDr.ElizabethCannon

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The Bike Root was very successful in its 2 years of operations, growing to over 600 members with an annual budget of roughly $30 000. This was largely due to the free space that the Bike Root was allowed to use, and due to the committed volunteers that ran the organization. It was also due to the Bike Root’s commitment to collaborating with other campus groups, varying from the Fresh Fruit and Veggie Club to the Varsity Education.

Competitive Analysis

The Bike Root does not feel that there is any other group that they directly compete with on or near campus. A similar Do it Yourself Bike repair shop, called the Good Life Community Bike shop, is located in Eau Claire Market and the Bike Root often collaborates with their staff and volunteers. As cycling communities are often limited by geographic distances, there is no loss of members between these two organizations. Instead, the two groups help one another and often participate in the same community events. The lack of competition between the two groups is not surprising in light of the fact that they are the only two Do It Yourself bicycle repair shops serving a city of over 1 million inhabitants. This suggests that Calgary is under served in this area and explains the lack of competition for membership. The distinguishing feature of the Bike Root continues to be their presence and commitment to the campus community.

On campus, the Outdoor Center does provide some of the same services that the Bike Root offers, such as workshops and new part sales. Again, the Bike Root is distinguished from the Outdoor Center in that all members must fix their own bikes under the guidance of volunteers, as opposed to the pay for service relationship that exists at the Outdoor Center. The Bike Root provides members with access to space, tools, knowledge and used parts for a nominal fee. The Outdoor Centre provides professional bike tuning for those who prefer to drop off their bike and pick it up once repaired. This type of service often attracts working professionals who are not students on campus.

The Outdoor Centre also provides workshops on how to tune one’s own bicycle. There is a cost to attend ($85 - $170) and a Basic Bike Mechanic certificate is offered if all the repair courses are completed. The course tends to attract a younger age group, who are often not students of the University of Calgary. This may partly be due to cost and also due to the mechanic’s certificate attracting those interested in becoming bike mechanics, who tend to fall into a younger age group.

“Ilovetheshopandthepeoplewhomakeitwork”- Darius Clinton, Student. M

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In short, although both the Outdoor Centre and the Bike Root are both located on campus, there is little competition between the two as they target different markets. The Bike Root focuses on fostering a community on campus and provides bike education for minimal cost with those who have some time to invest. This has a tendency to attract students living on campus, undergraduates and international students. The lower prices for used parts are offset by the time members must take to fix their own bikes, and quality is maintained by trained mechanic supervision. The Bike Root’s niche is providing an educational platform for members and empowering them with technical and soft skill development. The Outdoor Centre provides professional bike tune-ups and repairs with new parts for those wishing to spend less time for more money. This tends to attract working professionals, their families and others off-campus. Though there are exceptions, the services offered differ and there is little overlap in the clientèle that they attract and the use of the Outdoor Centre’s services and sales is often recommended to our members by our volunteers.

Marketing Strategy

In the past, the Bike Root has primarily relied on word-of-mouth referrals and has focused on constant communication with members coupled with standard advertisement techniques to maintain contact with the campus community. During UofC 101 2009, the Bike Root was even included in the campus tour. Moving forward, the Bike Root is going to focus more on electronic communications to minimize paper waste, and will target cyclists. The marketing strategy will be annually reviewed and operate on a one-year cycle aligned with the academic calendar year. This strategy will primarily be implemented by the two members of the Bike Root’s Board of Directors: the Events Coordinator and the Membership Coordinator.

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Phase1:Fall(withrepeatinWinter)

• Clubs Week - target new members with participation in the Students’ Union Clubs Week. Distinguish from other clubs by setting up a bike stand and offering free tune-ups for members.

• All events - communicate via:• Facebook Group ‘The Bike Root’ http://www.facebook.com/groups/bikeroot/ • Email to members• Website news bulletin: http://bikeroot.ca/ • Twitter update• Write to the Gauntlet and CJSW to inform them about the event• ‘Chalk boards’ for large lecture theatres and/or on entrances to campus• Put up posters around campus if deemed necessary

• October/February- target cyclists• ‘Tag’ bikes on campus with spoke cards including Bike Root contact information• Attend other bike community group meetings to and talk about the Bike Root • Host a member appreciation event and encourage all members to bring a friend• Host a contest bike scavenger hunt on campus with Bike Root t-shirt as the prize

• Participate in campus events, including, but not limited to:• Dignitas• Enviropalooza

• Participate in community events, but limit scope to cycling specific events• Other (when appropriate)

• Advertisements on EZine/Widget/OnCampus• NUTV slide for on campus closed link• NUTV TV special • Communications with and announcements to other groups on campus, including (but not

limited to):• Residence Students’ Association (eg. to target international students)• EcoClub and other environmentally minded clubs• Fresh Fruit and Veggie Club (eg. to target sustainable management students) • Varsity Education

Phase2:Spring/Summer

• Participate in more community events including (but not limited to):• Bike Valet Parking (free bicycle storage and supervision) for participants in local events and

festivals• Calgary Folk Festival• Sled Island • Hillhurst-Sunnyside Farmer’s Market • Participation and/or Tune Tent• Market Collective • Bow Float • Cycling Strategy

• Maintain communication with membership (a minimum of 2 emails and Facebook communication in the non-academic season).

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By focusing efforts on face-to-face interactions that occur with Bike Root participation and visibility at campus events, and by primarily using electronic communication, the Bike Root hopes to keep promotional costs to a minimum. Measuring the effectiveness of the marketing plan will be tracked by the outcomes and indicators as shown above. However, as the Bike Root exists thanks to the tireless work of its members and volunteers, volunteer appreciation is essential to its success. In the past this has accounted for 20-40% of the annual expenditures. Measuring the effectiveness of the marketing plan will be tracked by the outcomes and indicators, as shown above.

Sales Forecast

Target Sales Worse-Case Sales

2009 Sales

2010 Sales

Sales Notes Annual Revenue

Sales Annual Revenue

New parts $20/day 65% mark-up

$1170 $10/day $600 $750 $2020

Used parts $30/day $5/part $2700 $15/day $1350 $2585 $5403

Valet Bike Parking

$20/week $200 $20/week $200

Tune Tents/Donations

$40/event $200 $40/event $200 $100 $263

Bike Library $40/bike $1600 $40/bike $800

Membership $10/member

$5000 $10/member

$3500 $2260 $5035

TOTAL $13,700 TOTAL $6650 $5695 12,721

*Basedonbeingopen90days/year

The Bike Root exists thanks to the tireless work of its members and volunteers, and volunteer appreciation is essential to its success. In the past, this has accounted for 20-40% of the annual expenditures.

“IridemybikemoreandambetterabletofixitthankstotheBikeRootandIknowseveralpeoplewhowouldn’tberidingbikesifitweren’tfortheRoot.”

- Greg Chernoff, Student.

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Operational Plan

Structure

The Bike Root is a collection of members with three levels of involvement. Members who pay an annual fee access Bike Root resources, which include access to the shop and facilities including the Bike Library, access to all publications including a monthly newsletter, notification of all meetings and events and other privileges as outlined in the bylaws. Volunteers run the shop and events, dedicating a minimum of 3 hours per week to the Bike Root. They are offered references, encouraged to include the Bike Root experience on their resume, are given access to free bicycle parts and are appreciated in recognition nights at least twice a year. A Board of Directors is elected and is held responsible for the administration of the Bike Root (society and club), both on a day-to-day basis and in terms of long term planning. Board meetings are open to the membership, with board members required to attend as they are accountable for Bike Root operations and longevity. The organizational structure is outlined in detail in the bylaws, as attached in Appendix I.

The shop will be run by members and volunteers with the Board being held accountable for all operations. Members’ experiences in other bike shops help the Bike Root develop best practices, as well as knowledge from Bike Root members who have previous business experience. There is not one key person responsible for the Bike Root, which keeps it flexible and adaptable.

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As the Bike Root is run by members without any paid staff, recruitment and retention of volunteers is essential. Word of mouth within the biking community has been a very effective recruitment mechanism, and reinforces the need for the Bike Root to maintain visibility within the campus and greater community.

The Membership Coordinator is responsible for communicating with members and volunteers, trying to match interested member skills with Bike Root tasks. By coordinating and managing the membership, this coordinator keeps a pulse on the membership and the changing dynamics in the greater community.

To recruit members, the Bike Root partakes in the Students’ Union Clubs Week in September and January, and also signs up new members when participating in other campus events, such as Enviropalooza or the Dignitas Youth Race for Dignity. A newsletter is sent out to members each month which encourages greater involvement with the Bike Root and creates volunteer opportunities for all, regardless of their bicycle skill level or amount of free time. If a specific role needs to be filled, the Bike Root first looks to its membership, but will also try to attract professionals who have worked or are working in the cycling community to fill the void.

A number of professional bike mechanics have volunteered with the Bike Root in the past as they appreciate the different dynamic of teaching and training new enthusiastic cyclists to fix their bikes themselves as opposed to being paid to fix a stranger’s bike. Members are motivated and dedicated to helping one another progress, and even though some volunteers have moved on to work in for-profit bike shops, many continue to volunteer with the Bike Root.

Volunteers are trained as mechanics and/or as administrators. At least one mechanic and one administrator are on shift each time the Bike Root shop is open. Mechanics must shadow current Bike Root mechanics for a minimum of 2 shifts, although the length of mechanic-shadowing varies depending on previous knowledge and experience.

Administrators must complete a short training session to become acquainted with the Bike Tree software and must do one 3 hour shadow shift before they are able to volunteer. Training manuals for mechanics and administrators are attached in Appendix III.

All of the past Bike Root volunteers were very proficient at running the shop and it

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was amazing to witness the personal development a number of the volunteers underwent. The shadowing and mentoring techniques used gave mechanics and administrators the confidence to tackle new challenges with the security of having a more experienced member able to assist. The quality of the volunteers is shown by the positive indicators mentioned above, including a balanced budget and significant growth in only 2 years of shop operation.

Shop hours vary based on volunteer availability and on membership demand, fluctuating with the academic year. The shop was open for 30 hours per week throughout the majority of the Fall and Winter semesters, but was reduced to 10 hours per week during exams and varied over the Spring and Summer terms. The Bike Root website was used to communicate current bike shop hours, and later used to communicate the location and hours of the traveling tune tent.

Products and Processes Information

Current InventoryNew Used # items sold between May

2009-May 2010Cables (5 kinds) 60 each N/A* 34, 50, 92Cable housing 100 N/A* 62mRoad tires 50 12 26, 35Mountain tires 12 12 13Locks 12 N/A*Mountain brake pads 50 N/A* 26HG 9 speed chains 6 N/A* 21Toe clip sets 2 N/A*Road bike brake pads 100 1 bin 48Colored cable housing 100 ft N/A*Shimano 6 sp cassettes 1 N/A* 8Single speed sprocket 1 N/A*Shimano cassettes 8-19 15 N/A* 4Mountain bike tires med tred 4 N/A*Black housing 300 ft N/A*Brake caliper sets 3 N/A*Specialty brake cable 5 N/A*Sprocket cassettes 9 N/A*Handlebar grips 14 N/A*Colored grip tape 14 N/A* 11Bell 2 N/A*6 speed cassette 1 N/A*

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Head lights 15 N/A*Inner Tubes N/A* 87Bike path map N/A* 10HG 50 Chain N/A* 24Single speed hub , 16 N/A* 3Single speed conversion kit N/A* 4

Used Parts

307

Saddles 2 binsCranks 2 bins Drop bar brake levers 1 binFlat bar brake levers 1 binStems 1 binRear deraileurs 1 binFront deraileurs 1 bin Safety gear 1 binPedals 1 binSeat posts 1 binKick stands and racks 1 binBottom brackets 1 containerWheel hubs 1 containerWheel skewers 1 containerFlat bar shifters 1 containerDrop bar shifters 1 containerSpokes 1 containerSorted shelving unit of nuts and bolts

1 unit

Wheels 20Frames 4Full bikes 25

“I...appreciatedtheexistenceofacyclinggrouponcampusthatwasnotdirectedatathletes”.

- Seth Petrie, University of Calgary Alumnus.Op

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Suppliers

The Bike Root has a strong relationship with Babac, our primary supplier.  Babac stocks high quality parts at competitive prices, and has been in business since 1931. The Bike Root has not had any challenges with Babac in the past. Excess parts, which are acquired when donated bikes are stripped and used part bins are full, are sent to metal recycling. Used bicycles and parts are accepted as donations from the public as long as space allows and there is a need.

When the shop is operational, the Bike Root has insurance provided through March Canada Limited for commercial general liability and also has insurance for all club events provided through the Students’ Union.

Customer service

Whenever someone walks into the Bike Root, they are greeted by a volunteer (usually the administrator).  Visits from members are logged in the BikeTree software while newcomers must purchase a membership before accessing Bike Root resources. The member is then allowed to use the shop space and tools to work on their bike under the guidance of a volunteer mechanic. The mechanic will help the member as much as necessary, but the member will learn by doing and be assisted by the mechanic through each step. One mechanic may be managing between 1 and 6 members at a time, and members are encouraged to help one another if possible. The space is kept clean and organized by all members with a rules posted on the walls and the shop tidied throughout each shift.

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Financial Information

Income Statement

For the Year Ended April 30, 2011Revenues:

Membership $440Used Parts $1,674.21New Parts $840Donations $300Interest Income

Total Revenue $3,254.21

Expenses:Cost of Goods Sold $3,399.65Volunteer Appreciation $2,460.95Shop $1,429.50Office $686.30Ammortization Expense (see Note 1) $2,709.35Events & Retreat $2,127.04

Total Expenses $12,812.79

Net Income (Loss) $(9,558.58)

Fund Balance, May 1, 2010 $31,172.51Net Loss $(9,558.58)Quality Money return in trust $(7,050.00)Fund Balance, April 30, 2011 $14,563.93

Note 1: All property plant and equipment is amortized on a 3-year straight line basis.

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Financial History and Analysis

Cash Flow StatementCash Flow from Operations 2010 2009

Net Income (Loss) -2811.86 -2055.81Additions to cash

Amortization 6202.6 3134.11Increase in Accounts Payable 2469.82 4895.27

Subtractions from cashIncrease in Inventory -4621.14 -714.38

Net Cash from Operations 1239.42 5259.19

Cash Flow from Investing

Tools -308.17 -12602.13Bike Library -667.8 -1023.96Workshop -376.19 -1943.81Office -315.48 -1908.4Net Cash from Investing -1666.64 -17478.3

Cash Flow from Financing Grants 7050 35158.37

Cash Flow from the Year Ended April 30, 2011 6621.78 22939.26Cash at the beginning of the reporting period 23263.01 323.75Cash at the end of the reporting period 29884.79 23263.01

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Financial Plan - Budget Summary

Capital Costs+ Revenue Workshop 300 Membership 3500Bike Parts & Supplies 500 Used Parts 1350Bike Library - New Parts 600Office 100 Donations 400Member Space 300 Marketing 200 Total 5850Total 1400 Operating Costs (Annual) Volunteer Appreciation 2800 Office Supplies 500 Marketing 1000 Total 4300

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Appendix I

BYLAWS

1. Preamble

1. The name of the society is the Campus Bicycle Society of Calgary, which may also be known or referred to as the CBSC or the Society.

2. The promotional name of the Society shall be The Bike Root.

3. The following articles set forth Bylaws of the Society.

4. Unless otherwise noted, terms used in these Bylaws have the meaning given them by the Societies Act R.S.A. 2000, Chapter S-14 as amended, or any statute substituted for it.

2. Objects of the Society

The objects of the Society are detailed in the Article of Incorporation.

3. Membership

1. Any individual may become a Member of the Society upon filing an application of membership with the Society and payment of the annual membership fee.

2. The Board decides the annual membership fee.

3. Any Member in good standing is entitled to:

a. loan bicycles from the Society’s bicycle library,

b. use the Society’s community bicycle shop,

c. access to the Society’s publications,

d. receive notice of meetings of the Society,

e. attend and speak at any meeting of the Society,

f. inspect Society records on request,

g. exercise any other rights and privileges given Members in these Bylaws.

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4. Members are responsible for abiding by the Society’s bylaws and policies.

5. A Member is in good standing when the Member has paid the annual membership fees within a year, i.e., on or after the current date in the preceding calendar year.

6. If a Member has not paid their annual membership for a full year, the Member shall be automatically suspended at the expiration of eighteen (18) months from the date of the last membership fee payment and shall thereafter not be entitled to membership privileges or powers in the Society until reinstated.

7. Any Member may resign from the Society by notifying the Administrative Coordinator or the Membership Coordinator in writing by mail or email. Resignation takes effect upon receipt by the Coordinator.

8. The membership of a Member ends upon their death.

9. The Society may, by 2/3 majority vote at a Special Meeting called for such a purpose, expel any Member for any cause which is deemed sufficient in the interests of the Society.

10. Although a Member ceases to be a Member, by death, resignation or otherwise, they are liable for any debts owing to the Society at the date of ceasing to be a Member.

11. No Member is, in their individual capacity, liable for any debt or liability of the Society.

4. Board of Coordinators

5. “Board” shall mean the Board of Coordinators of the Society. Each Coordinator is an Officer and Director of the Society for the purposes of the Act.

6. The Board shall, subject to the Bylaws or directions given it by majority vote at any General Meeting properly called and constituted, have full control and management of the affairs of the Society.

7. The Coordinators shall not be remunerated for their services.

8. No person may hold the office of more than one Coordinator at any given time.

9. Coordinators will be elected for one year terms beginning May 1 and concluding April 30 of the following calendar year.

10. A person appointed or elected a Coordinator becomes a Coordinator if they were present at the meeting when being appointed or elected, and did not refuse the appointment. They also become a Coordinator if they were not present at the meeting but consented in writing to act as Coordinator, or if they acted as a Coordinator pursuant to the appointment or election.

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11. Should a Coordinator become delinquent in carrying out their duties, be absent for an extended period of time, violate these Bylaws, or act against the interests of the Society, they may be removed from office by consensus vote of the Board. At least five calendar days notice to all Members must be given of a Board meeting where a Coordinator is removed from office. The Coordinator to be removed from office shall not have a vote in the decision.

12. In the event a Coordinator position becomes vacant, whether by resignation or removal from office, the Board shall appoint another Member to that Coordinator position.

13. A Coordinator may delegate tasks and responsibilities in their purview to a Member or Members. The Coordinator must ensure that delegated tasks are carried out accurately, completely, and in a timely fashion.

14. The Board may appoint committees to advise the Board.

15. The Board may issue policies, including the Standing Rules of the Society. The Board and Members shall not contravene such policies, save where they are in conflict with these Bylaws or the Act.

5. Coordinator Duties and Responsibilities

1. The Board consists of:

a. The External Coordinator

b. The Administrative Coordinator

c. The Membership Coordinator

d. The Finance Coordinator

e. The Shop Coordinator

f. The Events Coordinator

2. The External Coordinator serves as the spokesperson of the Society, is responsible for raising funds and promoting the Society, and for all matters concerning the Society’s relationship with the University of Calgary, the Students’ Union, media, the community, and other organizations, except as provided below.

3. The Administrative Coordinator is responsible for keeping the records of the Society, taking minutes at all meetings, organizing and sending notice of Board meetings, filing reports and forms with Alberta Registries and the Students’ Union, arranging for meeting space, and ensuring that the Society’s electronic mailing lists, website, and other electronic communication channels are functional.

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4. The Membership Coordinator is responsible for keeping the list of Members, communicating with the membership, organizing and sending notice of all General Meetings, and for recruitment and coordination of volunteers.

5. The Shop Coordinator is responsible for the shop and its contents (including tools, parts, supplies, and lending library bicycles), and for the organization of workshops, keeping inventory, and securing shop insurance coverage.

6. The Finance Coordinator is responsible for receiving all monies and issuing all payments of the Society, keeping an accurate record of the Society’s finances, and preparation of financial reports and budgets.

7. The Events Coordinator is responsible for organizing and overseeing all Society events and their promotion, including obtaining insurance coverage for such events.

6. Meetings of the Board

1. Meetings of the Board shall be held as often as may be required, but at least once a month between September 1 and April 30.

2. Meetings of the Board shall be called by the Administrative Coordinator.

3. A meeting may also be called by any two Coordinators.

4. Meetings of the Board shall be called by 24 hours notice by email or telephone.

5. Any four Coordinators shall constitute a quorum.

6. Meetings of the Board are open to all members of the Society.

7. Proposals are passed and appointments made by formal consensus. Any one Coordinator or any two Members may block consensus.

7. Society Seal

1. The Society shall not adopt a society seal unless decided otherwise by Special Resolution at a General Meeting.

2. If a seal is adopted, it shall be kept and used by the External Coordinator.

8. Annual General Meeting

1. The Society holds its Annual General Meeting no later than March 31 of each calendar year, in Calgary, Alberta. The Board sets the place, day and time of the meeting.

2. The Membership Coordinator e-mails or delivers a notice to each Member at least twenty-one (21) calendar days before the Annual General Meeting. This notice states the place, date and time of the Annual General Meeting, and any

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business requiring a Special Resolution.

3. Quorum at the Annual General Meeting is ten (10) Members in good standing.

4. If quorum is not met after one half hour of the start of the meeting, the Membership Coordinator shall select a date for a new meeting. If a quorum is not met within one half hour after the set time of the second meeting, the meeting will proceed with the Members in attendance.

5. Any Member in good standing shall be entitled to attend and vote at the Annual General Meeting.

6. Each Member shall have only one vote at the Annual General Meeting. Voting by proxy shall not be allowed.

9. General Meetings

1. 1. A General Meeting may be called at any time by a resolution of the Board to that effect.

2. 2. The Membership Coordinator e-mails a notice to each Member at least seven (7) calendar days before the General Meeting. This notice states the place, date, time and purpose of the General Meeting.

3. 3. Any General Meeting has the same method of voting and the same quorum requirements as the Annual General Meeting.

10. Special General Meeting

1. A Special General Meeting may be called at any time:

a. by a resolution of the Board to that effect; or

b. on the written request of at least one-third (1/3) of the Members in good standing. The request must state the reason for the Special Meeting and the motions(s) intended to be submitted at such Special Meeting.

2. The Membership Coordinator e-mails a notice to each member at least twenty-one (21) calendar days before the Special General Meeting. This notice states the place, date, time and purpose of the Special Meeting.

3. Only the matter(s) set out in the notice for the Special General Meeting are considered at the Special General Meeting.

4. Any Special General Meeting has the same method of voting and the same quorum requirements as the Annual General Meeting.

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11. Financial Matters and Auditing

1. The fiscal year of the Society ends on December 31 of each year.

2. The books, accounts and records of the Society shall be audited at least once each year by a duly qualified accountant or by two Members of the Society elected for that purpose at the Annual General Meeting. A complete and proper statement of the standing of the books for the previous year shall be submitted by such auditor at the Annual General Meeting of the society.

3. All cheques drawn on monies of the Society must be signed by the Finance Coordinator and one other Coordinator.

4. All contracts of the Society must be signed by the External Coordinator and at least one other Coordinator, or by other persons authorized to do so by resolution of the Board.

5. The Society may borrow, raise funds, and secure the payment of money, to meet its objects and operations. The Board decides the amounts and ways to raise money, including giving or granting security.

6. The Society may issue debentures to borrow only by resolution of the Board confirmed by a Special Resolution of the Society.

12. Amending the Bylaws

1. These Bylaws may be cancelled, altered or added to by a Special Resolution at any Annual General or Special Meeting of the Society.

2. The twenty-one (21) calendar days notice of the Annual General or Special Meeting of the Society must include details of the proposed resolution to change the Bylaws.

3. The amended Bylaws take effect after the Special Resolution at the Annual General Meeting or Special Meeting is approved and they are accepted by the Corporate Registry of Alberta.

13. Distributing Assets and Dissolving the Society

1. The Society does not pay any dividends or distribute its property among its Members.

2. If the Society is dissolved, any funds or assets remaining after paying all the debts are to be paid to a charity or charities which have objects similar to those of the Society.

3. Members are to select the organization(s) to receive the assets by Special Resolution. In no event do any Members receive any assets of the Society.

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Appendix II

Standing Rules

1. Preamble

1. These Standing Rules govern the operation of the Board of the Campus Bicycle Society of Calgary (Bike Root) and its meetings.

2. Nothing in these Standing Rules shall supercede the Bylaws of the Society or the Societies Act.

2. Relation to Student Union

1. The Board acknowledges and will at all times abide by the By-laws and Policies of the Students’ Union of the University of Calgary unless otherwise approved by the Club Committee. The Society will no longer remain a Students’ Union sanctioned club if a Policy or By-law is contravened without Club Committee ratification.

2. The Administrative Coordinator is responsible for the filing of the Annual Return with the Student Union.

3. The Membership Coordinator shall provide a typed membership list to the Administrative Coordinator for filing with the SU.

4. The Financial Coordinator shall provide a typed Income Statement to the Administrative Coordinator for filing with the SU.

5. For the purpose of the SU Annual Return, the External Coordinator is the President. The SU Sanctioned Club Agreement Form shall be signed by the External and Administrative Coordinators.

6. The Administrative and Events Coordinators shall serve as Designated Bookers on the Master Events Agreement.

7. Changes to the Bylaws, the Articles of Incorporation, and these Standing Rules must be provided in writing to the Students’ Union with the annual return.

3. Membership

1. Pursuant to Section 3(2) of the Bylaws, the Board determines the annual membership fee.

2. The Board shall not set the membership fee lower than $1.00.

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3. To remain a sanctioned SU club, the Society must have at least 20 members, and at least 2/3 of the members must be active SU members.

4. The Membership Coordinator shall monitor the number and composition of membership, and recruit members as necessary to satisfy the requirement in Subsection (3).

4. Elections of the Board

1. The election of a new Board takes place at the Annual General Meeting.

2. The Membership Coordinator receives nomination for offices from the membership, and prepares a ballot for the AGM.

3. Nominations may be made at the AGM.

4. The Students’ Union only recognizes active SU members as SU Club Executive officers. The Membership Coordinator will thus ensure that at least one of the candidates for each one of the External, Administrative, Finance, and Events Coordinator positions is an active SU member, and will announce prior to the election that only active SU members will be recognized by the Students’ Union in these positions.

5. If no office is contested, the new Board of Coordinators may be elected as a slate by consensus. Otherwise, the Membership Coordinator receives the ballots, tabulates, and announces the results.

5. Amending the Standing Rules

These Standing Rules may be amended, cancelled, or added to by consensus at a meeting of the Board, subject to approval at the next General Meeting of the Society.

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Appendix III

Training Manuals

Bike Root 101 -http://bikeroot.ca/wiki/doku.php?id=bike_root_101

Mechanics 101 -http://bikeroot.ca/wiki/doku.php?id=mechanic_101

Administrator 101 -http://bikeroot.ca/wiki/doku.php?id=administrator_101

All volunteers must go through Bike Root 101. Basically it is an overview of what The Bike Root is and how it operates in a general way.

The Bike Root is a cooperative, that is to say that it is membership based and all members have decision making power. The big 3 goals of the Bike Root are environmental sustainability, healthy lifestyles, and fostering a vibrant cycling community. In all that do we strive to refl ect these goals in some way.

All policy and money allocation decisions are made by consensus at steering meetings. These meetings are open to all members and generally occur every other week. Th e next meeting is always displayed in the left column of the wiki. The online structure of the Bike Root includes a website, a wiki, a facebook page, and several email list serves.

Volunteering

There are several ways to volunteer at the Bike Root. The most common are administrator and mechanic shifts. Admins are generally responsible for greeting people who come into the shop and carry out transactions. Mechanics assist members to repair their bikes and ensure that the shop is in good running order. Th ere is always a mechanic and admin in duty when the shop is open. The Bike Root is entirely run by volunteers, except for the Coordinator. The way in which volunteers are organized is currently being overhauled. The new system will include several position descriptions (accountant, volunteer coordinator, etc…) and more will be posted with regards to this shortly.

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Appendix IV

Gauntlet Articles

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Sept 8th, 2011 - Bike Root puts down its roots - http://thegauntlet.ca/story/15639

Sept 29th, 2001- Bike Root is back in business - http://thegauntlet.ca/story/15756

Nov 11th, 2011- Bike Root petitioning for new space on campus - http://thegauntlet.ca/story/14935

July 22nd, 2010- Bike Root uprooted - http://thegauntlet.ca/story/14585

July 22nd, 2010 – Editorial: A homeless Bike Root will hurt campus - http://thegauntlet.ca/story/14595

July 22nd, 2010 – Letter: Regarding the Bike Root - http://thegauntlet.ca/story/14596

July 29th, 2010 – Bike Root Update - http://thegauntlet.ca/story/14612

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The Bike Root (Campus Bicycle Society of Calgary)251 MacEwan Student Centre2500 University Drive N.W.

Calgary, AlbertaCanada, T2N 1N4