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A
TRAINING PROJECT
REPORTON
BUYING BEHABIOUR OF CUSTOMER
REFERENCE TO
BIGBAZAR
In partial fulfillment for the degree of
Bachelor of Business Administration
From
Ch. Charan singh university, meerut
(2012-2013)
INSTITUTE OF INFORMATICS & MANAGEMENT SCIENCES, MEERUT
Anuyogi Puram, Near Medical College, Garh Road, Meerut 250004
Tel. : 2760396, Fax : (0121) 2765023, e-mail: [email protected]
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Certificate
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Guide certificate
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DECLARATION
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Executive Summary
As customers taste and preferences are changing, the market scenario is also changingfrom time to time. Todays market scenario is very different from that of the market
scenario before 1990. There have been many factors responsible for the changing market
scenario. It is the customers changing tastes and preference, which has bought in a
change in the market. Income level of the people has changed; life styles and social class
of people have completely changed now than that of olden days. There has been a shift in
the market demand in todays world. Technology is one of the major factors, which is
responsible for this paradigm shift in the market. Todays generation people are no more
dependent on hat market and far off departmental stores. Today we can see a new era in
market with the opening up of many departmental stores, hypermarket, shoppers stop,
malls, branded retail outlets and specialty stores. In todays world shopping is not any
more tiresome work rather its a pleasant outing phenomenon now.
The study is based on a survey done on customers of a hypermarket named big bazaar.
Big bazaar is a new type of market, which came in to existence in India since 1994. It is a
type of market where various kinds of products are available under one roof. My study is
on determining the customers demand for big bazaar and the satisfaction level of
customers in big bazaar. The study will find out the current status of big bazaar and
determine where it stands in the current market.
This market field survey will help us in knowing the present customers tastes and
preferences. It will help in estimating the customers future needs and wants.
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ACKNOWLEDGEMENT
.
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LIST OF CONTENTS
Chapter- 1 Introduction
Chapter -2 Company profile (Including SWOT analysis)
Chapter -3
3.1 Objectives of the project
3.2 Importance and scope of the project
Chapter-4 Literature Review
Chapter-5 Research Methodology
5.1 Research Design5.2 Data Collection
5.3 Limitations
Chapter-6 Data analysis and interpretation
Chapter-7
7.1 Findings
7.2 Conclusion
7.3 Recommendations & Suggestions
8. Appendices
9. Bibliography
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CHAPTER -1
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INTRODUCTION
Purchasing, generally defined as a consumers unplanned purchase which is an important
part of buyer behavior. It accounts for as much as 62% of supermarket sales and 80% of
all sales in certain product categories. Though impulsive purchasing has attracted
attention in consumer research. Unfortunately, there is a dearth of research on group-level
determinants.
This research suggests that the presence of other persons in a purchasing situation is
likely to have a normative influence on the decision to make a purchase. The nature of
this influence, however, depends on both perceptions of the normative expectations of the
individuals who exert the influence and the motivation to comply with these expectations.Peers and family members, are the two primary sources of social influence, often have
different normative expectations.
Thus, it has been evaluated two factors that are likely to affect the motivation to conform
to
social norms:
a) The inherent susceptibility to social influence and
b) The structure of the group Group cohesiveness refers to the extent to which a group is
attractive to its members. The theory proposed by Fishbein and Ajzen helps
conceptualize these effects. This theory assumes that behavior is a multiplicative function
of expectations for what others consider to be socially desirable and the motivation to
comply with these expectations.
Factors affecting buying behavior of SHOPING GOODS with special reference to big
Bazzar in Meerut region.There are many factors which affect Consumers Buying
Behaviour in SHOPING GOODS market but we
are only analysing marketers driven factors which are:
Festival season
Diwali , Holi, Christmas, Pongal Etc.
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Introduction of Indian Retail Industries:
Retail is Indias largest industry, accounting for over 10 per cent of the countrys GDP
and around eight per cent of the employment. Retail industry in India is at the crossroads.
It has emerged as one of the most dynamic and fast paced industries with several players
entering the market. But because of the heavy initial investments required, break even is
difficult to achieve and many of these players have not tasted success so far. However,
the future is promising; the market is growing, government policies are becoming more
favorable and emerging technologies are facilitating operations. Retailing in India is
gradually inching its way toward becoming the next boom industry. The whole concept
of shopping has altered in terms of format and consumer buying behavior, ushering in a
revolution in shopping in India. Modern retail has entered India as seen in Sprawling
shopping centers, multi-storied malls and huge complexes offer shopping, entertainment
and food all under one roof. The Indian retailing sector is at an inflexion point where the
growth of organized retailing and growth in the consumption by the Indian population is
going to take a higher growth trajectory.
The Indian population is witnessing a significant change in its demographics. A large
young working population with median age of 24 years, nuclear families in urban areas,
along with increasing working-women population and emerging opportunities in the
services sector are going to be the key growth drivers of the organized retail sector in
India.
Retailing is the final step in the distribution of merchandise -the last link in the SupplyChain -connecting the bulk producers of commodities to the final consumers. Retailing
covers diverse products such as foot apparels, consumer goods, financial services and
leisure.
A retailer, typically, is someone who does not effect any significant change in the product
execs breaking the bulk. He/ She are also the final stock point who makes products or
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services available to the consumer whenever require. Hence, the value proposition a
retailer offers to a consumer is easy availabilities of the desired product in the desired
sizes at the desired times.
In the developed countries, the retail industry has developed into a full-fledged industry
where more than three-fourths of the total retail trade is done by the organized sector.
Huge retail chains like Wal-Mart, Carr four Group, Sears, K-Mart, McDonalds, etc. have
now replaced the individual small stores. Large retail formats, with high quality ambiance
and courteous.
Retailing is the interface between the producer and the individual consumer buying for
personal consumption. This excludes direct interface between the manufacturer and
institutional buyers such as the government and other bulk customers. A retailer is one
who stocks the producers goods and is involved in the act of selling it to the individual
consumer, at a margin of profit. As
Such, retailing is the last link that connects the individual consumer with the
manufacturing and distribution chain.
Retailing is more than selling goods:
Retailing consists of the sale of goods or merchandise, from a fixed location such as a
department store or kiosk, in small or individual lots for direct consumption by the
purchaser. Retailing is a well recognized business function which compromises making
available desired product in the desired quantity at the desired time. This creates a time,
place and form utility for the consumer. The success of retailing is highly dependent on
an efficient supply chain management. A well-developed supply chain reduces wastages
and transaction cost thereby reducing the cost of inventories to be maintained by the
producers and the traders. A reduction in the cost of inventory management leads to a
reduction in the final price to the consumer.
Retailing has been identified as a thrust area for promotion of textiles, processed foods,
agricultural and horticultural produce. Retail Sector can be divided into organized and
unorganized sectors:
Unorganized Retail:
Unorganized retailing is characterized by a distorted real-estate market, poor
infrastructure and inefficient upstream processes, lack of modern technology, inadequate
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funding and absence of skilled manpower. Therefore, there is a need to promote
organized retailing.
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CHAPTER-2
COMPANY PROFILE
BIG BAZAAR AT MILANZ MALL MEERUT!
First time a Discount Hypermarket opens at a Millanz Mall Pallav Puram Meerut
Pantaloon Retail opens 2 Big Bazaars
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Pantaloon Retail (India) Limited, the countrys leading retailer, opens BIG BAZAARS
in Meerut. The two BIG BAZAARS are located at the Wazirpur and
Inderlok Metro Stations respectively. This is the first time a discount
hypermarket has opened at a station and Big Bazaar is proud to be the first to offer a
never-before shopping experience to the metro commuters. The national tally of BIG
BAZAAR is now at 20 taking the total tally of BIG BAZAARin NCR region to 4.Both
BIG BAZAAR, PVS & BIG BAZAAR, Millanz have FOOD BAZAARS within the
store. This takes the national tally of Food Bazaar to 32 and total tally of Food Bazaar in
NCR to 5.
BIG BAZAAR will provide shoppers with a completely new shopping
experience and make available -a range of products for every household
need at never before prices Shoppers for the first time will have the widest range of
products in every segment Womens Apparel, Mens Apparel, Accessories like belts
and bags, Cosmetics, Gold Jewellery, Kids Wear, Stationary and Toys, Footwear, Plastics
and Home Dcor products, Utensils & Home Appliances, Gift Articles, food and grocery
items.Food Bazaar will offer services like Live Kitchen where customers can get
vegetables cut and select gravies of their choice, Golden Harvest providing best quality
grain, pulses & spices, Ready to cook and Hungry Kya the ready to eat food sections.
In addition, regular Food Bazaar offerings of Grains and Provisions, Farm Fresh Fruits &
Vegetables, Drinks & Beverages, Dairy Products, Fabric Care products, Music Cassettes
and CDs, Chill Station, Home Care Products, Accessories, Kitchen Linen.
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On the occasion of the launch, Mr. Kishore Biyani, Managing Director, Pantaloon Retail
(India) Ltd., said, We are very proud to open BIG BAZAARS in Meerut. As has been
the homemakers experience across the country, the store is a support to the homemakers
untiring effort of saving the maximum while giving the best to her family. Our opening of
the 2 stores in Meerut after the runaway success of the other stores at Meerut &
Ghaziabad shows our commitment to this region. It also reflects the love and affection
the people of this region have showered on us!
Living up to its motto of Is se sasta aur accha kahin nahin", all products in BIG
BAZAAR will be available at prices lower than the MRP, often up to 60% discount. In
addition to this, various offers, discounts and promotions will be regularly held at the
store. The consumer will experience a new level of standard in price, convenience and
comfort, quality, quantity, and store service levels. BIG BAZAAR in its true hypermarket
model will offer all of the above for both leading brands as also for its private labels.
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Layout chart of Big bazaar located at Millanz
LAYOUT INDEX
1. HELP DESK
2. KIDS ACCESSORIES
3. JACKETS
4. BABA SUITS
5. LADIES TOPS
6. TRIAL ROOM
7. PILLARS USED FOR DISPLAYING INFORMATION (SIZE CHART, SECTION
DESCRIPTION)
8. WOOLEN CLOTHS FOR KIDS
9. WINTER WEAR
10. KIDS CASUAL WEAR
11. KIDS JEANS AND SHORTS
12. INFANT SHIRTS AND T-SHIRTS
13. MEN ACCESSORIES SUNGLASSES, WRIST WATCHES ETC
14. SOFT TOYS
15. HOME DECORATIVE ITEMS
16. MUSIC COUNTER
17. LADIES ETHINIC
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18. LADIES WESTERN
19. LADIES FORMALS(OFFICE WEAR)
20. LADIES ACCESSORIES LINGERIES
21. LADIES PERFUMERIES
22. LADIES COSMETICS
23. LUGGAGE
24. FOOTWEAR
25. SPORTS
26. SCHEME BASED PROMOTIONAL ITEMS
27. CASH COUNTER
28. HOME FURNISHING (CURTAIN CLOTHS, CARPETS)
29. MEN FORMAL SHIRTS
30. MEN TROUSERS
31. MEN SUITS AND BLAZERS
32. MEN FABRICS
33. MEN ETHINICS
DESCRIPTION
HELP DESK As you can see from the layout, the Help Desk is located in a place
where every one has their first sight that is in front of the entrance. This shows that when
a person enters in to big bazaar it can get all information about the stores of big bazaar
from the person sitting in the help desk. Help Desk uses paging service as a tool for the
convenience of its employees and customers.
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KIDS SECTION The kids section is located just at the left corner of the entrance of
big bazaar. In the kids section kids accessories like diapers, trolleys, suckers, water
bottles are available in one part. Kids jackets and baba suits are available in another part.
Kids casual wear (jeans and shorts) are placed in one part of it and infant shirts & t-shirts
are also placed in another part. In this section the pillars are used for displaying
information like size chart and section description. The apparels are available at a price of
Rs59 onwards.
MENS SECTION Next to it is the mens section that is in the center. It is divided in to
five parts. At one part men formal shirts are available. In other parts men trousers, suits
and blazers, fabrics and ethnics are available respectively. Here the price ranges from a
minimum of Rs99 to Rs899.
LADIES SECTION Next to it is the ladies section that is in the extreme right side. The
ladies section is segregated in to seven parts. Ladies section starts from ladies ethnics,
ladies western wear, ladies formals (office wear), ladies accessories lingeries, ladies
perfumeries, and ladies cosmetics respectively. Here the price of the apparel ranges from
Rs99 to Rs1000 approx.
Promotional scheme With an add on to the above products there are various other
products which are available with a promotional scheme. The various products under this
scheme includes girl t-shirts, infant winter wear etc.
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Non-Promotional scheme There are various other products available without any
promotional scheme which includes jeans, infant baba suits, infant t-shirts, kids night
wear, kids salwar suits etc.
Sports Store At the extreme corner there is a sports store where various kinds of sport
items are available.
Food Bazaar The food bazaar is in the 1 st floor of the building. Various kinds of food
items, fruits and vegetables are available there. Sitting arrangements are well made so
that people can sit and take tea, coffee or snacks or any other food item and can relax.
Cash Counter The cash counter is located just near the exit
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Product Layout Chart
Ground Floor First Floor
1. Ladies Western 1. Fruits and Vegetables
2. Ladies Ethnic 2. Golden Items
3. Saree and Dress Materials 3. Ready to eat
4. Night wear/Lingerie 4. Ready to cook
5. Boys and Girls 5. Sweets and Farson
6. Infants 6. Spices
7. Toys 7. Beverage
8. Mens Formals 8. Confectionaries
9. Mens Ethnic 9. Tea and Coffee
10. Mens Casuals 10.Personal Cars
11. Mens Accessories 11.Plastics
12. Mens Party 12.Utensils
13. Denim and T-shirts 13.Crockeries
14. Sportswear 14.Appliances
15. Footwear
16. Home Linen
17. Luggage
18. Sunglasses and Watches
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SWOT ANALYSIS
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SWOT Analysis of Big bazaar
A swot analysis is done to know the strengths, weaknesses, opportunities and threats of
any company. This analysis will explain about the strengths, weaknesses, opportunities
and threats of big bazaar.
Strengths of Big bazaar
Large variety option
Cheap price
Huge customer Base
Volume sales
Weaknesses of Big bazaar
Lacks in branded products
Low in product quality
Unable to provide enough parking space to its customers
Threats for Big bazaar
Opening up of other discounted stores like Vishal mega mart
Convenience of customers to near by kirana stores
Availability of products in other retail outlets
Opportunities for Big bazaar
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To open up more and more number of big bazaars in different cities
of the country.
To grab the rural market
To bring in the customers of other retail outlet by dealing withbranded products.
Add more products to its product category
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CHAPTER-3
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OBJECTIVES
The main objective of our study is to analysis the buying behavior of consumer
during festival season.
Buying behavior of different age group of people during festival season
Effect on sale by giving Discounts during festival season
Advertisement Effects during Festival Season
Study of product arrangement in the mall
Study of Discounts
Study of offers given by Company
Study Effect of cleanliness in the mall
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IMPORTANCE AND SCOPE OF THE
PROJECT
IMPORTANCE OF STUDY
The study helped the researcher in understanding the retailers viewpoint with regard to
services, facilities, connectivity etc.
The project under taken was to study customer behavior. As per this study I analyzed :
Brand Recall of Big Bazaar, Effect of Advertising on Consumer Attitude, Consumer
Perception about Big Bazaar, and Present Advertising Strategy of Bigbazaar.
My study area was the Meerut. My study is helpful for many players in Retail to makefollowing strategies related to advertising for any particular company: -
Advertising strategy according to the age of final users.
To analyze the brand recall of other products in the same segment.
To analyze the perception of consumers related to ads of durables.
SCOPE OF THE STUDY
The data was collected through direct interviews from consumers and retailers through
questionnaires provided by the Big Bazaar.
SIGNIFICANCE OF THE STUDY
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CHAPTER- 4
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Literature review
There was a study conducted by Sales & Customer Service Department of
Bigbazaar. According to this study the researchers find the tips to increase the
impulsive sales of the flowers. The findings of the study were:
Tips for Boosting Sales:
Creating variety in the department with frequent changes of display and movement of
regularly sold merchandise also entices customers. Recognizing items that typically make
a minimal contribution to sales and replacing them with items that create "sales appeal"
increases the likelihood of sales. Displays that tie in with a national slogan or storewide
theme generate interest, as do displays that highlight special products and services.
Tip 1: use color to create original, eye-catching displays. Tip 2: use themes to create interest in unusual products and renew interest in
everyday items.
Tip 3: keep undecorated plants available to attract consumers who are buying for
themselves.
Tip 4: create displays that emphasize special products or services.
Tip 5: change stock and displays often so consumers are drawn into the
department each week.
Tip 6: be flexible enough to change an item or arrangement that isnt selling.
Tip 7: have a person on hand to provide information and assistance at all times.
Tip 8: create a friendly, comfortable atmosphere with accessible displays that
encourage browsing.
Tip 9: offer only quality plants and floral arrangements.
Tip 10: situate the department so that customers know where it is and can see it
from most areas of the store.
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The Kano et al. (1996) model of customer satisfaction classifies product attributes based
on how they are perceived by customers and their effect on customer satisfaction (Kano,
Serakuet al. 1996). According to the model, there are three types of product attributes that
fulfil customer satisfaction to a different degree: 1) basic or expected attributes, 2)
performance or spoken attributes, and 3) surprise and delight attributes.
A competitive product meets basic expected attributes, maximises performances
attributes, and includes as many excitement attributes as financially feasible. In the
model, the customer strives to move away from having unfulfilled requirements and
being dissatisfied
The performance or spoken attributes (the central line of the model) are those expressed
by customers when asked what they want from the product. Depending on the level of
their fulfilment by a product or a service these requirements can satisfy or dissatisfy
consumers.
The basic or expected attributes (lower curve in the model) are basic attributes, which
customers take for granted and they are so obvious that they are not worth mentioning.
While the presence of these attributes is not taken into account, their absence is very
dissatisfying.
The surprise and delight attributes (upper curve in the model) lay beyond customers
expectations. If they are present they excite the customer, but their absence does not
dissatisfy, as customers do not expect them.
A successful combination of expected and exciting attributes provides a company with an
opportunity to achieve competitive advantage. A successful company will correctly
identify the requirements and attributes and use them to document raw data, user
characteristics, and important service or product attributes.
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To make information about the identified requirements about attributes understandable
and useful for designers, a so-called Quality Function Deployment (QFD) approach is
often being used. The goal of QFD is to assure that the product development process
meets and exceeds customer needs and wants and that customer requirements are
propagated throughout the life cycle of the product. The approach uses a number of
matrices, which help translating customer requirements into engineering or design
parameters, specifying product features, manufacturing operations and specific
instructions and cont rols. QFD allows for the minimising of errors and the maximising
of product quality for customers. The approach is probably the only existing quality
system with such strong orientation to customer satisfaction.
Innovation framework
The process of adopting new products has also been studied within innovation adoption
literature, and in particular the Rogers (1995) innovation framework. The framework
suggests five steps, through which an adopter goes to the adoption of a new product or a
service (Rogers 1995: 36):
first knowledge of an innovation forming an attitude toward the innovation decision to
adopt or reject implementation of the new idea confirmation of this decision Rogers
model closely resembles the customer satisfaction model by Engel et al. (1995), see
(Figure 3). The first knowledge is acquired when an individual is provided with the
information about the innovation. The attitude is formed evaluating the features of
innovation and a resolution on accepting or rejecting the product follows. Implementation
corresponds to the consumption and confirmation refers to the need to reaffirm the
decision about the innovation adoption.
Rogers also maintained that people accept innovation differently, depending on their
personality, their innovativeness, and interpersonal communication, and according to this
could be classified into innovators, early adopters, early majority, late majority, and
laggards (Figure 6). Innovators seek newness and value the time period that is passed
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since the product launch. Laggards seek reassurance and confirmation about product or
service qualities through interpersonal communication and word-of-mouth.
A large number of studies have analysed the differences between earlier and later
adopters based on socio-economic, demographic, cultural, or psychological criteria
(Tornatsky, Eveland et al. 1983), (Gatignon and Robertson 1985), (Frank, Sundqvist et al.
2001),
Economists, for example, suggest that for social innovation to take place, innovators
should first accept innovation and then create institutional framework that would trigger
the acceptance of new practices. For the laggards to join in another mechanism the
desire not to be left out of the group can be used to speed up dissemination of more
sustainable practices.
Besides adopter categories, Rogers also identified a range of factors affecting the rate of
adoption:
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CHAPTER 5
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Research methodology
Research methodology
Research means a search for knowledge or gain some new knowledge and methodology
can properly refer to the theoretical analysis of the methods appropriate to a field of study
or to the body of methods and principles particular to a branch of knowledge. Research
Design : A research design is the arrangement of conditions for the collections and
analysis of data in a manner that aims to Once to research purpose with economy in
procedure.
Universe
Descriptive Research Design:-
Descriptive research studies are those studies which are concerned with described the
characteristics of particular individual. In descriptive as well as in diagnostic studies, the
researcher must find be able to definite clearly, what he wants to measure and must find
adequate methods for measuring it along with a clear cut definition of population he
wants to study. Since the aim is to obtain complete and accurate information in the said
studies, the procedure to be used must be carefully planned. The research design must
make enough provision for protection against bias and must maximize reliability, with
due concern for the economical completion of the research study.
I have choosen descriptive research descriptive research design which is well structured.
The objectives of such is to answer the who, what, when and how of the subject under
investigation.
The universe of the study is Meerut.
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Sample Unit
The sample unit pertaining to the study is 100 respondents of Meerut.
Sample Size
The sample size of 100 served the purpose of the study.
Sample Method
The sampling method used is non-probability convenience sampling
Methods of data collection
Data collection
The word data means any raw information, which is either quantitative or qualitative in
nature, which is of practical or theoretical use. The task of data collection begins after a
research problem has been defined and research design chalked out. While deciding
about the method of data collection, the researcher should keep in mind that there are two
types of data primary and secondary.
Primary data
This is those, which are collected afresh and for the first Time, and thus happen to be
original in character. There are many ways of data collection of primary data like
observation method, interview method, through schedules, pantry Reports, distributors
audit, consumer panel etc. The Team Managers and employees of both the Department
were consulted to get information about procedure of both the online and off line share
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trading. But the method used by us for the primary data collection was through
questionnaires.
Questionnaire method
For the collection of primary data I used questionnaire method. A formal list of questions,
which
are to be asked, is prepared in a questionnaire and questions are asked on those bases.
There are some merits and demerits of this method. These as under: Merits:
1. Low cost even when universe is large.
2. It is free from bias of interviewer.
3. Respondents have proper time to answer.
4. Respondents who are not easily approachable can also be reachable.
5. Large samples can be made.
Secondary data
These are those data, which are not collected afresh and are used earlier also and thus
they cannot be considered as original in character. There are many ways of data
collection of secondary data like publications of the state and central government, reports
prepared by researchers, reports of various associations connected with business,
Industries, banks etc. And the method, which was used by us, was with the help of reports
of the company.
Sample Size
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I have met 100 people, to know about their perception regarding companies and there
policies after that I have taken 25 People they have fill up the questionnaire and given
response.
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LIMITATIONS
Limited time available for interviewing the respondents. As a result of this it was
not possible to gather full information about the respondents.
When I interviewed children and teenagers, sometimes they use to
give answers under the influence of their parents or elders.
As summer training is going under summer season so sometimespeople are less interested in filling up questionnaire.
Sometimes the problem which I face is language problem for which I have tomake them understand.
Non-cooperative approach and rude behavior of the respondents.
If the respondents answer does not falls between amongst the options given then it
will turn up to be a biased answer.
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CHAPTER -6
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DATA ANALYSIS & INTERPRETATION
Income wise distribution of customers coming to big bazaar
INCOME GROUP
5%
50%
20%
25% Higher IncomeGroup
Middle Income
Group
Lower Income
Group
No Income Group
Analysis: The above diagram shows the distribution of income level of customers
coming in to big bazaar. Among the 100 respondents 50% of customers are of middle
income level that is between Rs20000 60000. Least number of customers visiting Big
bazaar are the higher income level people that constitute only 5%. The lower income
level of people coming to big bazaar constitutes of 20%. 25% of people belong to no
income group which mostly consists of students.
Interpretation: Big bazaar is the hub of shopping for middle level income group
people because of its reasonable price on its each product
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category. The higher-level income group people dont prefer to do shopping in big
bazaar, as it doesnt deal with branded products. The higher-level income group people
are very status conscious and their psychology is such type that they dont prefer much to
visit big bazaar, as it is a discounted store. The lower income group people come in to big
bazaar as they get goods at a discounted price. Hence big bazaar should include branded
products in its product category, which will encourage higher income group people to
come in to big bazaar. Probably not much of lower income group people come to big
bazaar as they dont like to have any shopping experience rather they just go for near by
store where they can get their necessity goods. Even they purchase goods on a regular
basis on a small quantity. So they dont have much interest to come to big bazaar and do
shopping.
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Purpose behind visiting big bazaar
Festival Shopping 60Outing 10
Both 30
PURPOSE
60%
10%
30%
Shopping
Outing
Both
Analysis: Out of the 200 respondents 60% of respondents visit big bazaar for
shopping, 10% for outing and 30% visit big bazaar for both the purposes.
Interpretation: From this I interpret that big bazaar is purely a shopping complex
but it also facilitates a certain kind of ambience and decorum to the people that they also
visit it for the purpose of outing. The infrastructure and ambience of big bazaar is so that
people even like to go there even also they dont have to purchase anything. People enjoy
doing shopping in big bazaar. This is very nice for it as often customers purchase some
goods while moving I the building.
1. People frequently visit big bazaar in festive season .
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ONCE 23
TWICE 32
DEPEND 20
ON DEMAND 25
Hence Customer visit frequently to market as customer has to
purchase many items during festival season
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2. Apart from big bazaar people visit other retail outlet during festive season .
a) Yes b) No
Yes 75
No 25
Hence 75 % mean majority of the customer like visit other retail
outlet also so during festival season it is nor necessary that all
customer will come to big bazaar only
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3. other retail outlet visit by customers ..
a) Garment Outlet
b) Footwear Outlet
c) Food Courtd) Entertainment
e) Gift Corner
f) Jeweler and Watches store
Garment Outlet 20Footwear Outlet 5Food Court 10Entertainment 10
Gift Corner 10g) Jewellery and Watches store 45
Hence it is obvious that customer all item in festival season but
jewellary and gift item are purchase more by them.
4. the main purpose behind visiting big bazaar during festive seson .
Festival Shopping 70
Outing 23Dating 7
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Interpretation: Hence above chart show that most of the
customers have single object to purchase for festival.
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5. the average money spent by a customer .
Below 500 12500 1000 201000 1500
101500 2000 30More than 2000 28
Interpretation: Hence above chart show that most of the
customers have do high purchasing at festival season..
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6. people purchase goods because of heavy discount in festive season..
Yes 70
No 30
Interpretation: Hence above chart show that customers are
attracted by discount sale during festival season
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CHAPTER-7
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FINDINGS
.
After analysis data collected by me at big bazaar mall this is clear
that foot fall of customers is more because of discounts and
festival buying. All age group of people visit big bazaar.
More and more people do heavy buying during festival season
Big bazaar is a major shopping complex for todays customers. It is a place where
customers find variety of products at a reasonable price. Big bazaar has a good reputation
of itself in the market. It has positioned itself in the market as a discounted store. It holds
a huge customer base. The majority of customers belong to middle class family. The
youth generation also likes shopping and moving around big bazaar. Volume sales
always take place in big bazaar. Impulse buying behavior of customers comes in to play
most of the times in big bazaar.
Big bazaar is a hypermarket as it provides various kinds of goods like apparels, grocery,
stationary, food items, electronic items, leather items, watches, jewellery, crockery,
decorative items, sport items, chocolates and many more. It competes with all the
specialty stores of different products which provide goods at a discounted rate all through
the year. It holds a large customer base and it seemed from the study that the customers
are quite satisfied with big bazaar. As of now there are 34 big bazaars in different cities
of India, it seems that there is a vast growth of big bazaar lying as customers demand is
increasing for big bazaars.
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Big bazaar is a hypermarket store where varieties of products are being sold on different
product category. It has emerged as a hub of shopping specially for middle class people.
Different types of products starting from a baby food to pizzas all are available under one
roof. In Meerut it is the middle class people who mostly do marketing from big bazaar.
Even most of the people do their monthly shopping from big bazaar.
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CONCLUSION
Festivals are important part of Indian people. People celebrate
many festivals like Holi , Dewali and EID etc. During festival
people get together with their family and visit market and purchase
things they have planed whole year.
People do heavy buying during festival season so retail store like
big bazaar should planned their products and discounts before
festival so that publicity can attract more and more foot falls
during festival.
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Recommendation & Suggestions
Big bazaar should provide large parking space for its customers so that they can
easily park their vehicles.
Big bazaar should include more of branded products its product category so as to
attract the brand choosy people to come in to big bazaar.
It should make different cash counters for different customers. Cash counter and
credit card payment counter should be placed differently in order to reduce the
rush and save the customers time. This will be a kind of motivator for the
customers of big bazaar.
The service of the sales person is needed to be improved. Personal care should be
taken by the sales person for the customers so that the customers feel good.
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APPENDICES
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APPENDICES
QUESTIONNAIRE
Personal Query
1. Name: -
2. Age: -
3. Sex: -
4. Location/Address: -
5. Qualification: -
6. Profession: -
7. Whats your monthly income?
a) Below 10,000
b) 10,000 20,000
c) 20,000 40,000
d) 40,000 60,000
e) More than 60,000
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Questionnaire prepared for customers of Big Bazaar to sasfy my objectives
6. Apart from Big Bazaar do you intend to visit any other retail outlet in a Mall
during festival season?
a) Yes b) No
7. If yes then what are the other retail outlets do you intend to visit in a mall?
a. Garment Outlet
b. Footwear Outlet
c. Food Court
d. Entertainment
e. Gift Corner
f. Jewellery and Watches store
8. What is the purpose behind visiting Big Bazaar During Festival Season?
a. Festival Shopping
b. Outing
c. Dating
9. On an average how much amount of money do you spend in a visit to Big Bazaar
During Festival Season?
a. Below 500
b. 500 1000
c. 1000 1500
d. 1500 2000
e. More than 2000
12. Do you go with a planned list of products to be purchased from Big Bazaar During
Festival Season?
a) Yes b) No
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13. Do you purchase goods because of heavy discount in festival season
(a) Yes
( b) No
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BIBLIOGRAPHY
BIBLIOGRAPHY
BOOKS:
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Kotler, Philip (2004)
Marketing Management, Eleventh Edition (New Delhi: Prentice Hall of India)
Kothari, C.R (1999)
Research Methodology (Delhi: Global Business press)
S.L. Gupta and V.V. Ratna (2004)
Advertising and Sales Promotion Management, First Edition (New Delhi: Sultan
Chand & Sons)
JOURNALS/ MAGAZINES:
Indian Journal of Marketing Volume xxxiv (Oct 2007)
Indian Journal of Management Volume xxxv (March 2009)
Survey of Indian Industries The Hindu (2007)
NEWSPAPER:
Times of India (March 1, 2009)
Times of India (March 9, 2009)
WEB SITES:
www.bigbazaar.com
http://www.bigbazaar.com/http://www.bigbazaar.com/