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    A

    TRAINING PROJECT

    REPORTON

    BUYING BEHABIOUR OF CUSTOMER

    REFERENCE TO

    BIGBAZAR

    In partial fulfillment for the degree of

    Bachelor of Business Administration

    From

    Ch. Charan singh university, meerut

    (2012-2013)

    INSTITUTE OF INFORMATICS & MANAGEMENT SCIENCES, MEERUT

    Anuyogi Puram, Near Medical College, Garh Road, Meerut 250004

    Tel. : 2760396, Fax : (0121) 2765023, e-mail: [email protected]

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    Certificate

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    Guide certificate

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    DECLARATION

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    Executive Summary

    As customers taste and preferences are changing, the market scenario is also changingfrom time to time. Todays market scenario is very different from that of the market

    scenario before 1990. There have been many factors responsible for the changing market

    scenario. It is the customers changing tastes and preference, which has bought in a

    change in the market. Income level of the people has changed; life styles and social class

    of people have completely changed now than that of olden days. There has been a shift in

    the market demand in todays world. Technology is one of the major factors, which is

    responsible for this paradigm shift in the market. Todays generation people are no more

    dependent on hat market and far off departmental stores. Today we can see a new era in

    market with the opening up of many departmental stores, hypermarket, shoppers stop,

    malls, branded retail outlets and specialty stores. In todays world shopping is not any

    more tiresome work rather its a pleasant outing phenomenon now.

    The study is based on a survey done on customers of a hypermarket named big bazaar.

    Big bazaar is a new type of market, which came in to existence in India since 1994. It is a

    type of market where various kinds of products are available under one roof. My study is

    on determining the customers demand for big bazaar and the satisfaction level of

    customers in big bazaar. The study will find out the current status of big bazaar and

    determine where it stands in the current market.

    This market field survey will help us in knowing the present customers tastes and

    preferences. It will help in estimating the customers future needs and wants.

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    ACKNOWLEDGEMENT

    .

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    LIST OF CONTENTS

    Chapter- 1 Introduction

    Chapter -2 Company profile (Including SWOT analysis)

    Chapter -3

    3.1 Objectives of the project

    3.2 Importance and scope of the project

    Chapter-4 Literature Review

    Chapter-5 Research Methodology

    5.1 Research Design5.2 Data Collection

    5.3 Limitations

    Chapter-6 Data analysis and interpretation

    Chapter-7

    7.1 Findings

    7.2 Conclusion

    7.3 Recommendations & Suggestions

    8. Appendices

    9. Bibliography

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    CHAPTER -1

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    INTRODUCTION

    Purchasing, generally defined as a consumers unplanned purchase which is an important

    part of buyer behavior. It accounts for as much as 62% of supermarket sales and 80% of

    all sales in certain product categories. Though impulsive purchasing has attracted

    attention in consumer research. Unfortunately, there is a dearth of research on group-level

    determinants.

    This research suggests that the presence of other persons in a purchasing situation is

    likely to have a normative influence on the decision to make a purchase. The nature of

    this influence, however, depends on both perceptions of the normative expectations of the

    individuals who exert the influence and the motivation to comply with these expectations.Peers and family members, are the two primary sources of social influence, often have

    different normative expectations.

    Thus, it has been evaluated two factors that are likely to affect the motivation to conform

    to

    social norms:

    a) The inherent susceptibility to social influence and

    b) The structure of the group Group cohesiveness refers to the extent to which a group is

    attractive to its members. The theory proposed by Fishbein and Ajzen helps

    conceptualize these effects. This theory assumes that behavior is a multiplicative function

    of expectations for what others consider to be socially desirable and the motivation to

    comply with these expectations.

    Factors affecting buying behavior of SHOPING GOODS with special reference to big

    Bazzar in Meerut region.There are many factors which affect Consumers Buying

    Behaviour in SHOPING GOODS market but we

    are only analysing marketers driven factors which are:

    Festival season

    Diwali , Holi, Christmas, Pongal Etc.

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    Introduction of Indian Retail Industries:

    Retail is Indias largest industry, accounting for over 10 per cent of the countrys GDP

    and around eight per cent of the employment. Retail industry in India is at the crossroads.

    It has emerged as one of the most dynamic and fast paced industries with several players

    entering the market. But because of the heavy initial investments required, break even is

    difficult to achieve and many of these players have not tasted success so far. However,

    the future is promising; the market is growing, government policies are becoming more

    favorable and emerging technologies are facilitating operations. Retailing in India is

    gradually inching its way toward becoming the next boom industry. The whole concept

    of shopping has altered in terms of format and consumer buying behavior, ushering in a

    revolution in shopping in India. Modern retail has entered India as seen in Sprawling

    shopping centers, multi-storied malls and huge complexes offer shopping, entertainment

    and food all under one roof. The Indian retailing sector is at an inflexion point where the

    growth of organized retailing and growth in the consumption by the Indian population is

    going to take a higher growth trajectory.

    The Indian population is witnessing a significant change in its demographics. A large

    young working population with median age of 24 years, nuclear families in urban areas,

    along with increasing working-women population and emerging opportunities in the

    services sector are going to be the key growth drivers of the organized retail sector in

    India.

    Retailing is the final step in the distribution of merchandise -the last link in the SupplyChain -connecting the bulk producers of commodities to the final consumers. Retailing

    covers diverse products such as foot apparels, consumer goods, financial services and

    leisure.

    A retailer, typically, is someone who does not effect any significant change in the product

    execs breaking the bulk. He/ She are also the final stock point who makes products or

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    services available to the consumer whenever require. Hence, the value proposition a

    retailer offers to a consumer is easy availabilities of the desired product in the desired

    sizes at the desired times.

    In the developed countries, the retail industry has developed into a full-fledged industry

    where more than three-fourths of the total retail trade is done by the organized sector.

    Huge retail chains like Wal-Mart, Carr four Group, Sears, K-Mart, McDonalds, etc. have

    now replaced the individual small stores. Large retail formats, with high quality ambiance

    and courteous.

    Retailing is the interface between the producer and the individual consumer buying for

    personal consumption. This excludes direct interface between the manufacturer and

    institutional buyers such as the government and other bulk customers. A retailer is one

    who stocks the producers goods and is involved in the act of selling it to the individual

    consumer, at a margin of profit. As

    Such, retailing is the last link that connects the individual consumer with the

    manufacturing and distribution chain.

    Retailing is more than selling goods:

    Retailing consists of the sale of goods or merchandise, from a fixed location such as a

    department store or kiosk, in small or individual lots for direct consumption by the

    purchaser. Retailing is a well recognized business function which compromises making

    available desired product in the desired quantity at the desired time. This creates a time,

    place and form utility for the consumer. The success of retailing is highly dependent on

    an efficient supply chain management. A well-developed supply chain reduces wastages

    and transaction cost thereby reducing the cost of inventories to be maintained by the

    producers and the traders. A reduction in the cost of inventory management leads to a

    reduction in the final price to the consumer.

    Retailing has been identified as a thrust area for promotion of textiles, processed foods,

    agricultural and horticultural produce. Retail Sector can be divided into organized and

    unorganized sectors:

    Unorganized Retail:

    Unorganized retailing is characterized by a distorted real-estate market, poor

    infrastructure and inefficient upstream processes, lack of modern technology, inadequate

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    funding and absence of skilled manpower. Therefore, there is a need to promote

    organized retailing.

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    CHAPTER-2

    COMPANY PROFILE

    BIG BAZAAR AT MILANZ MALL MEERUT!

    First time a Discount Hypermarket opens at a Millanz Mall Pallav Puram Meerut

    Pantaloon Retail opens 2 Big Bazaars

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    Pantaloon Retail (India) Limited, the countrys leading retailer, opens BIG BAZAARS

    in Meerut. The two BIG BAZAARS are located at the Wazirpur and

    Inderlok Metro Stations respectively. This is the first time a discount

    hypermarket has opened at a station and Big Bazaar is proud to be the first to offer a

    never-before shopping experience to the metro commuters. The national tally of BIG

    BAZAAR is now at 20 taking the total tally of BIG BAZAARin NCR region to 4.Both

    BIG BAZAAR, PVS & BIG BAZAAR, Millanz have FOOD BAZAARS within the

    store. This takes the national tally of Food Bazaar to 32 and total tally of Food Bazaar in

    NCR to 5.

    BIG BAZAAR will provide shoppers with a completely new shopping

    experience and make available -a range of products for every household

    need at never before prices Shoppers for the first time will have the widest range of

    products in every segment Womens Apparel, Mens Apparel, Accessories like belts

    and bags, Cosmetics, Gold Jewellery, Kids Wear, Stationary and Toys, Footwear, Plastics

    and Home Dcor products, Utensils & Home Appliances, Gift Articles, food and grocery

    items.Food Bazaar will offer services like Live Kitchen where customers can get

    vegetables cut and select gravies of their choice, Golden Harvest providing best quality

    grain, pulses & spices, Ready to cook and Hungry Kya the ready to eat food sections.

    In addition, regular Food Bazaar offerings of Grains and Provisions, Farm Fresh Fruits &

    Vegetables, Drinks & Beverages, Dairy Products, Fabric Care products, Music Cassettes

    and CDs, Chill Station, Home Care Products, Accessories, Kitchen Linen.

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    On the occasion of the launch, Mr. Kishore Biyani, Managing Director, Pantaloon Retail

    (India) Ltd., said, We are very proud to open BIG BAZAARS in Meerut. As has been

    the homemakers experience across the country, the store is a support to the homemakers

    untiring effort of saving the maximum while giving the best to her family. Our opening of

    the 2 stores in Meerut after the runaway success of the other stores at Meerut &

    Ghaziabad shows our commitment to this region. It also reflects the love and affection

    the people of this region have showered on us!

    Living up to its motto of Is se sasta aur accha kahin nahin", all products in BIG

    BAZAAR will be available at prices lower than the MRP, often up to 60% discount. In

    addition to this, various offers, discounts and promotions will be regularly held at the

    store. The consumer will experience a new level of standard in price, convenience and

    comfort, quality, quantity, and store service levels. BIG BAZAAR in its true hypermarket

    model will offer all of the above for both leading brands as also for its private labels.

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    Layout chart of Big bazaar located at Millanz

    LAYOUT INDEX

    1. HELP DESK

    2. KIDS ACCESSORIES

    3. JACKETS

    4. BABA SUITS

    5. LADIES TOPS

    6. TRIAL ROOM

    7. PILLARS USED FOR DISPLAYING INFORMATION (SIZE CHART, SECTION

    DESCRIPTION)

    8. WOOLEN CLOTHS FOR KIDS

    9. WINTER WEAR

    10. KIDS CASUAL WEAR

    11. KIDS JEANS AND SHORTS

    12. INFANT SHIRTS AND T-SHIRTS

    13. MEN ACCESSORIES SUNGLASSES, WRIST WATCHES ETC

    14. SOFT TOYS

    15. HOME DECORATIVE ITEMS

    16. MUSIC COUNTER

    17. LADIES ETHINIC

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    18. LADIES WESTERN

    19. LADIES FORMALS(OFFICE WEAR)

    20. LADIES ACCESSORIES LINGERIES

    21. LADIES PERFUMERIES

    22. LADIES COSMETICS

    23. LUGGAGE

    24. FOOTWEAR

    25. SPORTS

    26. SCHEME BASED PROMOTIONAL ITEMS

    27. CASH COUNTER

    28. HOME FURNISHING (CURTAIN CLOTHS, CARPETS)

    29. MEN FORMAL SHIRTS

    30. MEN TROUSERS

    31. MEN SUITS AND BLAZERS

    32. MEN FABRICS

    33. MEN ETHINICS

    DESCRIPTION

    HELP DESK As you can see from the layout, the Help Desk is located in a place

    where every one has their first sight that is in front of the entrance. This shows that when

    a person enters in to big bazaar it can get all information about the stores of big bazaar

    from the person sitting in the help desk. Help Desk uses paging service as a tool for the

    convenience of its employees and customers.

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    KIDS SECTION The kids section is located just at the left corner of the entrance of

    big bazaar. In the kids section kids accessories like diapers, trolleys, suckers, water

    bottles are available in one part. Kids jackets and baba suits are available in another part.

    Kids casual wear (jeans and shorts) are placed in one part of it and infant shirts & t-shirts

    are also placed in another part. In this section the pillars are used for displaying

    information like size chart and section description. The apparels are available at a price of

    Rs59 onwards.

    MENS SECTION Next to it is the mens section that is in the center. It is divided in to

    five parts. At one part men formal shirts are available. In other parts men trousers, suits

    and blazers, fabrics and ethnics are available respectively. Here the price ranges from a

    minimum of Rs99 to Rs899.

    LADIES SECTION Next to it is the ladies section that is in the extreme right side. The

    ladies section is segregated in to seven parts. Ladies section starts from ladies ethnics,

    ladies western wear, ladies formals (office wear), ladies accessories lingeries, ladies

    perfumeries, and ladies cosmetics respectively. Here the price of the apparel ranges from

    Rs99 to Rs1000 approx.

    Promotional scheme With an add on to the above products there are various other

    products which are available with a promotional scheme. The various products under this

    scheme includes girl t-shirts, infant winter wear etc.

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    Non-Promotional scheme There are various other products available without any

    promotional scheme which includes jeans, infant baba suits, infant t-shirts, kids night

    wear, kids salwar suits etc.

    Sports Store At the extreme corner there is a sports store where various kinds of sport

    items are available.

    Food Bazaar The food bazaar is in the 1 st floor of the building. Various kinds of food

    items, fruits and vegetables are available there. Sitting arrangements are well made so

    that people can sit and take tea, coffee or snacks or any other food item and can relax.

    Cash Counter The cash counter is located just near the exit

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    Product Layout Chart

    Ground Floor First Floor

    1. Ladies Western 1. Fruits and Vegetables

    2. Ladies Ethnic 2. Golden Items

    3. Saree and Dress Materials 3. Ready to eat

    4. Night wear/Lingerie 4. Ready to cook

    5. Boys and Girls 5. Sweets and Farson

    6. Infants 6. Spices

    7. Toys 7. Beverage

    8. Mens Formals 8. Confectionaries

    9. Mens Ethnic 9. Tea and Coffee

    10. Mens Casuals 10.Personal Cars

    11. Mens Accessories 11.Plastics

    12. Mens Party 12.Utensils

    13. Denim and T-shirts 13.Crockeries

    14. Sportswear 14.Appliances

    15. Footwear

    16. Home Linen

    17. Luggage

    18. Sunglasses and Watches

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    SWOT ANALYSIS

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    SWOT Analysis of Big bazaar

    A swot analysis is done to know the strengths, weaknesses, opportunities and threats of

    any company. This analysis will explain about the strengths, weaknesses, opportunities

    and threats of big bazaar.

    Strengths of Big bazaar

    Large variety option

    Cheap price

    Huge customer Base

    Volume sales

    Weaknesses of Big bazaar

    Lacks in branded products

    Low in product quality

    Unable to provide enough parking space to its customers

    Threats for Big bazaar

    Opening up of other discounted stores like Vishal mega mart

    Convenience of customers to near by kirana stores

    Availability of products in other retail outlets

    Opportunities for Big bazaar

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    To open up more and more number of big bazaars in different cities

    of the country.

    To grab the rural market

    To bring in the customers of other retail outlet by dealing withbranded products.

    Add more products to its product category

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    CHAPTER-3

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    OBJECTIVES

    The main objective of our study is to analysis the buying behavior of consumer

    during festival season.

    Buying behavior of different age group of people during festival season

    Effect on sale by giving Discounts during festival season

    Advertisement Effects during Festival Season

    Study of product arrangement in the mall

    Study of Discounts

    Study of offers given by Company

    Study Effect of cleanliness in the mall

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    IMPORTANCE AND SCOPE OF THE

    PROJECT

    IMPORTANCE OF STUDY

    The study helped the researcher in understanding the retailers viewpoint with regard to

    services, facilities, connectivity etc.

    The project under taken was to study customer behavior. As per this study I analyzed :

    Brand Recall of Big Bazaar, Effect of Advertising on Consumer Attitude, Consumer

    Perception about Big Bazaar, and Present Advertising Strategy of Bigbazaar.

    My study area was the Meerut. My study is helpful for many players in Retail to makefollowing strategies related to advertising for any particular company: -

    Advertising strategy according to the age of final users.

    To analyze the brand recall of other products in the same segment.

    To analyze the perception of consumers related to ads of durables.

    SCOPE OF THE STUDY

    The data was collected through direct interviews from consumers and retailers through

    questionnaires provided by the Big Bazaar.

    SIGNIFICANCE OF THE STUDY

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    CHAPTER- 4

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    Literature review

    There was a study conducted by Sales & Customer Service Department of

    Bigbazaar. According to this study the researchers find the tips to increase the

    impulsive sales of the flowers. The findings of the study were:

    Tips for Boosting Sales:

    Creating variety in the department with frequent changes of display and movement of

    regularly sold merchandise also entices customers. Recognizing items that typically make

    a minimal contribution to sales and replacing them with items that create "sales appeal"

    increases the likelihood of sales. Displays that tie in with a national slogan or storewide

    theme generate interest, as do displays that highlight special products and services.

    Tip 1: use color to create original, eye-catching displays. Tip 2: use themes to create interest in unusual products and renew interest in

    everyday items.

    Tip 3: keep undecorated plants available to attract consumers who are buying for

    themselves.

    Tip 4: create displays that emphasize special products or services.

    Tip 5: change stock and displays often so consumers are drawn into the

    department each week.

    Tip 6: be flexible enough to change an item or arrangement that isnt selling.

    Tip 7: have a person on hand to provide information and assistance at all times.

    Tip 8: create a friendly, comfortable atmosphere with accessible displays that

    encourage browsing.

    Tip 9: offer only quality plants and floral arrangements.

    Tip 10: situate the department so that customers know where it is and can see it

    from most areas of the store.

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    The Kano et al. (1996) model of customer satisfaction classifies product attributes based

    on how they are perceived by customers and their effect on customer satisfaction (Kano,

    Serakuet al. 1996). According to the model, there are three types of product attributes that

    fulfil customer satisfaction to a different degree: 1) basic or expected attributes, 2)

    performance or spoken attributes, and 3) surprise and delight attributes.

    A competitive product meets basic expected attributes, maximises performances

    attributes, and includes as many excitement attributes as financially feasible. In the

    model, the customer strives to move away from having unfulfilled requirements and

    being dissatisfied

    The performance or spoken attributes (the central line of the model) are those expressed

    by customers when asked what they want from the product. Depending on the level of

    their fulfilment by a product or a service these requirements can satisfy or dissatisfy

    consumers.

    The basic or expected attributes (lower curve in the model) are basic attributes, which

    customers take for granted and they are so obvious that they are not worth mentioning.

    While the presence of these attributes is not taken into account, their absence is very

    dissatisfying.

    The surprise and delight attributes (upper curve in the model) lay beyond customers

    expectations. If they are present they excite the customer, but their absence does not

    dissatisfy, as customers do not expect them.

    A successful combination of expected and exciting attributes provides a company with an

    opportunity to achieve competitive advantage. A successful company will correctly

    identify the requirements and attributes and use them to document raw data, user

    characteristics, and important service or product attributes.

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    To make information about the identified requirements about attributes understandable

    and useful for designers, a so-called Quality Function Deployment (QFD) approach is

    often being used. The goal of QFD is to assure that the product development process

    meets and exceeds customer needs and wants and that customer requirements are

    propagated throughout the life cycle of the product. The approach uses a number of

    matrices, which help translating customer requirements into engineering or design

    parameters, specifying product features, manufacturing operations and specific

    instructions and cont rols. QFD allows for the minimising of errors and the maximising

    of product quality for customers. The approach is probably the only existing quality

    system with such strong orientation to customer satisfaction.

    Innovation framework

    The process of adopting new products has also been studied within innovation adoption

    literature, and in particular the Rogers (1995) innovation framework. The framework

    suggests five steps, through which an adopter goes to the adoption of a new product or a

    service (Rogers 1995: 36):

    first knowledge of an innovation forming an attitude toward the innovation decision to

    adopt or reject implementation of the new idea confirmation of this decision Rogers

    model closely resembles the customer satisfaction model by Engel et al. (1995), see

    (Figure 3). The first knowledge is acquired when an individual is provided with the

    information about the innovation. The attitude is formed evaluating the features of

    innovation and a resolution on accepting or rejecting the product follows. Implementation

    corresponds to the consumption and confirmation refers to the need to reaffirm the

    decision about the innovation adoption.

    Rogers also maintained that people accept innovation differently, depending on their

    personality, their innovativeness, and interpersonal communication, and according to this

    could be classified into innovators, early adopters, early majority, late majority, and

    laggards (Figure 6). Innovators seek newness and value the time period that is passed

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    since the product launch. Laggards seek reassurance and confirmation about product or

    service qualities through interpersonal communication and word-of-mouth.

    A large number of studies have analysed the differences between earlier and later

    adopters based on socio-economic, demographic, cultural, or psychological criteria

    (Tornatsky, Eveland et al. 1983), (Gatignon and Robertson 1985), (Frank, Sundqvist et al.

    2001),

    Economists, for example, suggest that for social innovation to take place, innovators

    should first accept innovation and then create institutional framework that would trigger

    the acceptance of new practices. For the laggards to join in another mechanism the

    desire not to be left out of the group can be used to speed up dissemination of more

    sustainable practices.

    Besides adopter categories, Rogers also identified a range of factors affecting the rate of

    adoption:

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    CHAPTER 5

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    Research methodology

    Research methodology

    Research means a search for knowledge or gain some new knowledge and methodology

    can properly refer to the theoretical analysis of the methods appropriate to a field of study

    or to the body of methods and principles particular to a branch of knowledge. Research

    Design : A research design is the arrangement of conditions for the collections and

    analysis of data in a manner that aims to Once to research purpose with economy in

    procedure.

    Universe

    Descriptive Research Design:-

    Descriptive research studies are those studies which are concerned with described the

    characteristics of particular individual. In descriptive as well as in diagnostic studies, the

    researcher must find be able to definite clearly, what he wants to measure and must find

    adequate methods for measuring it along with a clear cut definition of population he

    wants to study. Since the aim is to obtain complete and accurate information in the said

    studies, the procedure to be used must be carefully planned. The research design must

    make enough provision for protection against bias and must maximize reliability, with

    due concern for the economical completion of the research study.

    I have choosen descriptive research descriptive research design which is well structured.

    The objectives of such is to answer the who, what, when and how of the subject under

    investigation.

    The universe of the study is Meerut.

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    Sample Unit

    The sample unit pertaining to the study is 100 respondents of Meerut.

    Sample Size

    The sample size of 100 served the purpose of the study.

    Sample Method

    The sampling method used is non-probability convenience sampling

    Methods of data collection

    Data collection

    The word data means any raw information, which is either quantitative or qualitative in

    nature, which is of practical or theoretical use. The task of data collection begins after a

    research problem has been defined and research design chalked out. While deciding

    about the method of data collection, the researcher should keep in mind that there are two

    types of data primary and secondary.

    Primary data

    This is those, which are collected afresh and for the first Time, and thus happen to be

    original in character. There are many ways of data collection of primary data like

    observation method, interview method, through schedules, pantry Reports, distributors

    audit, consumer panel etc. The Team Managers and employees of both the Department

    were consulted to get information about procedure of both the online and off line share

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    trading. But the method used by us for the primary data collection was through

    questionnaires.

    Questionnaire method

    For the collection of primary data I used questionnaire method. A formal list of questions,

    which

    are to be asked, is prepared in a questionnaire and questions are asked on those bases.

    There are some merits and demerits of this method. These as under: Merits:

    1. Low cost even when universe is large.

    2. It is free from bias of interviewer.

    3. Respondents have proper time to answer.

    4. Respondents who are not easily approachable can also be reachable.

    5. Large samples can be made.

    Secondary data

    These are those data, which are not collected afresh and are used earlier also and thus

    they cannot be considered as original in character. There are many ways of data

    collection of secondary data like publications of the state and central government, reports

    prepared by researchers, reports of various associations connected with business,

    Industries, banks etc. And the method, which was used by us, was with the help of reports

    of the company.

    Sample Size

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    I have met 100 people, to know about their perception regarding companies and there

    policies after that I have taken 25 People they have fill up the questionnaire and given

    response.

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    LIMITATIONS

    Limited time available for interviewing the respondents. As a result of this it was

    not possible to gather full information about the respondents.

    When I interviewed children and teenagers, sometimes they use to

    give answers under the influence of their parents or elders.

    As summer training is going under summer season so sometimespeople are less interested in filling up questionnaire.

    Sometimes the problem which I face is language problem for which I have tomake them understand.

    Non-cooperative approach and rude behavior of the respondents.

    If the respondents answer does not falls between amongst the options given then it

    will turn up to be a biased answer.

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    CHAPTER -6

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    DATA ANALYSIS & INTERPRETATION

    Income wise distribution of customers coming to big bazaar

    INCOME GROUP

    5%

    50%

    20%

    25% Higher IncomeGroup

    Middle Income

    Group

    Lower Income

    Group

    No Income Group

    Analysis: The above diagram shows the distribution of income level of customers

    coming in to big bazaar. Among the 100 respondents 50% of customers are of middle

    income level that is between Rs20000 60000. Least number of customers visiting Big

    bazaar are the higher income level people that constitute only 5%. The lower income

    level of people coming to big bazaar constitutes of 20%. 25% of people belong to no

    income group which mostly consists of students.

    Interpretation: Big bazaar is the hub of shopping for middle level income group

    people because of its reasonable price on its each product

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    category. The higher-level income group people dont prefer to do shopping in big

    bazaar, as it doesnt deal with branded products. The higher-level income group people

    are very status conscious and their psychology is such type that they dont prefer much to

    visit big bazaar, as it is a discounted store. The lower income group people come in to big

    bazaar as they get goods at a discounted price. Hence big bazaar should include branded

    products in its product category, which will encourage higher income group people to

    come in to big bazaar. Probably not much of lower income group people come to big

    bazaar as they dont like to have any shopping experience rather they just go for near by

    store where they can get their necessity goods. Even they purchase goods on a regular

    basis on a small quantity. So they dont have much interest to come to big bazaar and do

    shopping.

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    Purpose behind visiting big bazaar

    Festival Shopping 60Outing 10

    Both 30

    PURPOSE

    60%

    10%

    30%

    Shopping

    Outing

    Both

    Analysis: Out of the 200 respondents 60% of respondents visit big bazaar for

    shopping, 10% for outing and 30% visit big bazaar for both the purposes.

    Interpretation: From this I interpret that big bazaar is purely a shopping complex

    but it also facilitates a certain kind of ambience and decorum to the people that they also

    visit it for the purpose of outing. The infrastructure and ambience of big bazaar is so that

    people even like to go there even also they dont have to purchase anything. People enjoy

    doing shopping in big bazaar. This is very nice for it as often customers purchase some

    goods while moving I the building.

    1. People frequently visit big bazaar in festive season .

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    ONCE 23

    TWICE 32

    DEPEND 20

    ON DEMAND 25

    Hence Customer visit frequently to market as customer has to

    purchase many items during festival season

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    2. Apart from big bazaar people visit other retail outlet during festive season .

    a) Yes b) No

    Yes 75

    No 25

    Hence 75 % mean majority of the customer like visit other retail

    outlet also so during festival season it is nor necessary that all

    customer will come to big bazaar only

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    3. other retail outlet visit by customers ..

    a) Garment Outlet

    b) Footwear Outlet

    c) Food Courtd) Entertainment

    e) Gift Corner

    f) Jeweler and Watches store

    Garment Outlet 20Footwear Outlet 5Food Court 10Entertainment 10

    Gift Corner 10g) Jewellery and Watches store 45

    Hence it is obvious that customer all item in festival season but

    jewellary and gift item are purchase more by them.

    4. the main purpose behind visiting big bazaar during festive seson .

    Festival Shopping 70

    Outing 23Dating 7

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    Interpretation: Hence above chart show that most of the

    customers have single object to purchase for festival.

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    5. the average money spent by a customer .

    Below 500 12500 1000 201000 1500

    101500 2000 30More than 2000 28

    Interpretation: Hence above chart show that most of the

    customers have do high purchasing at festival season..

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    6. people purchase goods because of heavy discount in festive season..

    Yes 70

    No 30

    Interpretation: Hence above chart show that customers are

    attracted by discount sale during festival season

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    CHAPTER-7

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    FINDINGS

    .

    After analysis data collected by me at big bazaar mall this is clear

    that foot fall of customers is more because of discounts and

    festival buying. All age group of people visit big bazaar.

    More and more people do heavy buying during festival season

    Big bazaar is a major shopping complex for todays customers. It is a place where

    customers find variety of products at a reasonable price. Big bazaar has a good reputation

    of itself in the market. It has positioned itself in the market as a discounted store. It holds

    a huge customer base. The majority of customers belong to middle class family. The

    youth generation also likes shopping and moving around big bazaar. Volume sales

    always take place in big bazaar. Impulse buying behavior of customers comes in to play

    most of the times in big bazaar.

    Big bazaar is a hypermarket as it provides various kinds of goods like apparels, grocery,

    stationary, food items, electronic items, leather items, watches, jewellery, crockery,

    decorative items, sport items, chocolates and many more. It competes with all the

    specialty stores of different products which provide goods at a discounted rate all through

    the year. It holds a large customer base and it seemed from the study that the customers

    are quite satisfied with big bazaar. As of now there are 34 big bazaars in different cities

    of India, it seems that there is a vast growth of big bazaar lying as customers demand is

    increasing for big bazaars.

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    Big bazaar is a hypermarket store where varieties of products are being sold on different

    product category. It has emerged as a hub of shopping specially for middle class people.

    Different types of products starting from a baby food to pizzas all are available under one

    roof. In Meerut it is the middle class people who mostly do marketing from big bazaar.

    Even most of the people do their monthly shopping from big bazaar.

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    CONCLUSION

    Festivals are important part of Indian people. People celebrate

    many festivals like Holi , Dewali and EID etc. During festival

    people get together with their family and visit market and purchase

    things they have planed whole year.

    People do heavy buying during festival season so retail store like

    big bazaar should planned their products and discounts before

    festival so that publicity can attract more and more foot falls

    during festival.

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    Recommendation & Suggestions

    Big bazaar should provide large parking space for its customers so that they can

    easily park their vehicles.

    Big bazaar should include more of branded products its product category so as to

    attract the brand choosy people to come in to big bazaar.

    It should make different cash counters for different customers. Cash counter and

    credit card payment counter should be placed differently in order to reduce the

    rush and save the customers time. This will be a kind of motivator for the

    customers of big bazaar.

    The service of the sales person is needed to be improved. Personal care should be

    taken by the sales person for the customers so that the customers feel good.

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    APPENDICES

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    APPENDICES

    QUESTIONNAIRE

    Personal Query

    1. Name: -

    2. Age: -

    3. Sex: -

    4. Location/Address: -

    5. Qualification: -

    6. Profession: -

    7. Whats your monthly income?

    a) Below 10,000

    b) 10,000 20,000

    c) 20,000 40,000

    d) 40,000 60,000

    e) More than 60,000

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    Questionnaire prepared for customers of Big Bazaar to sasfy my objectives

    6. Apart from Big Bazaar do you intend to visit any other retail outlet in a Mall

    during festival season?

    a) Yes b) No

    7. If yes then what are the other retail outlets do you intend to visit in a mall?

    a. Garment Outlet

    b. Footwear Outlet

    c. Food Court

    d. Entertainment

    e. Gift Corner

    f. Jewellery and Watches store

    8. What is the purpose behind visiting Big Bazaar During Festival Season?

    a. Festival Shopping

    b. Outing

    c. Dating

    9. On an average how much amount of money do you spend in a visit to Big Bazaar

    During Festival Season?

    a. Below 500

    b. 500 1000

    c. 1000 1500

    d. 1500 2000

    e. More than 2000

    12. Do you go with a planned list of products to be purchased from Big Bazaar During

    Festival Season?

    a) Yes b) No

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    13. Do you purchase goods because of heavy discount in festival season

    (a) Yes

    ( b) No

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    BIBLIOGRAPHY

    BIBLIOGRAPHY

    BOOKS:

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    Kotler, Philip (2004)

    Marketing Management, Eleventh Edition (New Delhi: Prentice Hall of India)

    Kothari, C.R (1999)

    Research Methodology (Delhi: Global Business press)

    S.L. Gupta and V.V. Ratna (2004)

    Advertising and Sales Promotion Management, First Edition (New Delhi: Sultan

    Chand & Sons)

    JOURNALS/ MAGAZINES:

    Indian Journal of Marketing Volume xxxiv (Oct 2007)

    Indian Journal of Management Volume xxxv (March 2009)

    Survey of Indian Industries The Hindu (2007)

    NEWSPAPER:

    Times of India (March 1, 2009)

    Times of India (March 9, 2009)

    WEB SITES:

    www.bigbazaar.com

    http://www.bigbazaar.com/http://www.bigbazaar.com/