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Big Listening 2010
A summary of surveys 13, 14 and 15
Background
This presentation combines the results of all 3 waves of the Big Listening Survey over 2010
The Big Listening Surveys
– are commissioned by the joined forces of Salford City Council and Primary Care Trust
– Seeks residents feedback on community issues and Council/PCT services
– 3 surveys a year
BL13 – March/April 2010
BL14 – July/August 2010
BL15 – October/November 2010
Methodology
Postal self-completion surveys – initial mail-out + reminder
Random sample from Postal Address File
7000 mailed out
Average 1,440 returns, a response rate of 21%
Results weighted by age/gender/ethnicity within each Community Committee area to reflect its population – and analysed for significant differences
Salford’s story: Improving trend in perceptions of the local area
17% 48% 13% 16% 5%BL13
Very satisfied Fairly satisfiedNeither satisfied nor dissatisfied Fairly dissatisfiedVery dissatisfied
Long term increasing trend in satisfaction with the local area
Base: All respondents excl DK/NS – BL13 (1502), Place ’08 (2278), BL7 (1174), BVPI (1416)
Q1. Overall how satisfied or dissatisfied are you with your local area as a place to live?
Source: Ipsos MORI
65%
66%
63%
54%
BL13
Place '08
BL7
BVPI
% satisfied
51%
38%
34%
27%
26%
16%
6%
31%
59%
41%
41%
33%
31%
18%
8%
57%
48%
46%
38%
37%
17%
9%
32%n/a
Rubbish or litter lying around
Teenagers hanging around on the streets
Vandalism, graffiti and other deliberate damage toproperty or vehicles
People using or dealing drugs
People being drunk or rowdy in public spaces
Noisy neighbours and loud parties
Abandoned or burnt out cars
Misuse of off road motorbikes
% saying a problem
BL15
BL13
BL7
There has been a long term improvement in perceptions of antisocial behaviourThinking about this local area, how much of a problem do you think each of the following are?
Source: Ipsos MORI Base: All respondents excluding DK/NS (see above)
14% 28% 44% 14%BL13
A very big problem A fairly big problem
Not a very big problem Not a problem at all
Perceptions of trust and respect have improved
Base: All respondents excl DK/NS – BL13 (1409) Place ’08 (2066) BL7 (1095) BVPI (1316)
In your local area, how much of a problem do you think there is with people not treating each other with respect and consideration?
Source: Ipsos MORI
42%
48%
41%
63%
BL 13
Place '08
BL7
BVPI
% saying a problem
Salford’s story: Residents feel safer
6%
39%
38%
41%
17%
12%
23%
7%
17%
1
…after dark (1438)
…during the day(1446)
Very safe Fairly safe Neither safe nor unsafe Fairly unsafe Very unsafe
Residents also feel safer after dark
Base: All respondents (excl DK/NS) – as above
How safe or unsafe do you feel when outside in your local area after dark?
How safe or unsafe do you feel when outside in your local area during the day?
Source: Ipsos MORI
44%
80%
33%
79%
39%
85%
…after dark
…during the day
% safe
BL 13Place '08BL7
6%
9%
4%
7%
73%
65%
66%
63%
19%
25%
28%
27% 3
3
1
2BL13
BL10
BL7
BL4
More safe About the same Less safe Don’t know/not stated
and fewer residents feel safety levels are falling
Base: All respondents who have lived in the area for more than 2 years – BL13 (1426) BL10 (2285) BL7 (1064) BL4 (1067)
On the whole, compared to two years ago, do you feel more safe, less safe or about the same when out in your neighbourhood?
Source: Ipsos MORI
11% 24%
27%
23%
30%
27%
27%
15%
13%4
Seeks people'sviews (1083)
Are successfullydealing with (1019)
Strongly agree Tend to agree
Neither agree nor disagree Tend to disagreeStrongly disagree
Perceptions that local agencies are successful in dealing with issues has improved
Base: All respondents excl not stated (see above)
So, how much would you agree or disagree that the police and other local public services seek people’s views about these issues in your local area?
And how much would you agree or disagree that the police and other local public services are successfully dealing with these issues in your local area?
Source: Ipsos MORI
% agree
BL15
35%
31%
BL12
34%
26%
Place
24%
22%
Salford’s story: perceptions of the Council have improved
5%
5%
4%
7%
44%
35%
30%
45%
28%
26%
31%
27%
15%
23%
23%
16%
8%
11%
12%
6%
BL15 (1220)
BL12 (1282)
08 Place Survey(2185)
BL9 (1128)*
Very satisfied Fairly satisfiedNeither satisfied nor dissatisfied Fairly dissatisfiedVery dissatisfied
Growing satisfaction with the Council
Base: All respondents excl. DK/NS (see above)
* in BL9 question asked about “satisfaction with services provided by Salford City Council”
Overall how satisfied or dissatisfied are you with the way Salford City Council runs things?
Source: Ipsos MORI
% satisfied
49%
40%
34%
51%
22%
16%
13%
24%
25%
35%
25%
24%
18%
17%
20%
11%
3
5
4
3
2
5
8%
16%
3
Salford City Council provides goodvalue for money for the council tax
that residents pay
Salford City Council has its level ofcouncil tax about right
Salford City Council provides bettervalue for money compared to a year
ago
Strongly agree Tend to agreeNeither agree nor disagree Tend to disagreeStrongly disagree Don’t knowNot stated
Improving perception that the Council provides value for money
Base: All respondents (1290)
To what extent do you agree or disagree with the following statements about Salford City Council?
Source: Ipsos MORI
% agree
BL12
23%
17%
12%
BL15
26%
19%
16%
BL9
21%
14%
15%
Perceptions of council buildings have improved over time
49%
33%
6%
3%
51%
29%
9%
5%
57%
19%
11%
5%
…are adequate and good enough
…are well designed and well looked after
…not well looked after, and look dowdy
…are perhaps “too luxurious” and “expensivelooking”
BL14 (1500)
BL11 (1167)
BL4 (1097)
Q11. Even if you do not go to any Council buildings, do you think council buildings generally are…?
Source: Ipsos MORI Base: All respondents – BL14 (1500) BL11 (1167) BL4 (1097)
Q12. And in your opinion, does this place the Council and its services in…?
15%
14%
8%
43%
44%
35%
4%
4%
9%
29%
39%
30%
1
2
2
7%
6%
8%BL14 (1500)
BL11 (1167)
BL4 (1097)
A very good light A fairly good light Neither a good nor bad lightA fairly bad light A very bad light Not stated
68%
73%
28%
26%
4
1
BL14 (1500)
BL11 (1167)
Yes No Not stated
Source: Ipsos MORI
82%
25%
29%
29%
4%
1%
85%
25%
24%
25%
1%
*%
Telephone
Council website
Go to a council or Gateway building
Some other means
Not stated
% safe
BL14 (995)
BL11 (822)
Contacted Salford City Council
Base: All respondents – BL14 (1500) BL11 (1167) BL4 (1097)
Q7. Have you contacted Salford City Council in the last 3 or 4 years?
Q8. Which contact method(s) do you use to contact the Council?
41%
33%
20%
27%
8%
43%
39%
50%
41%
43%
8%
17%
16%
20%
18% 19% 11%
9%
10%
7
6
4
4
3
2Refuse collection
Local tips/Household waste recyclingcentres
Parks and open spaces
Kerbside recycling
Keeping public land clear of litter andrefuse
Very satisfied Fairly satisfiedNeither satisfied nor dissatisfied Fairly dissatisfiedVery dissatisfied
Improving satisfaction with services
Base: All respondents excl DK/NS – BL14/Place ’08 (see above)
How satisfied or dissatisfied are you with each of the following services provided or supported by Salford City Council?
Source: Ipsos MORI
BL14
84%
73%
70%
68%
51%
Place ‘08
75%
65%
55%
62%
46%
% satisfied
31%
17%
19%
16%
11%
40%
42%
35%
33%
34%
23%
26%
31%
32%
39%
9%
11%
12%
11%
7%
4
5
3
4
1Libraries (1241)
Sports/leisure facilities (1238)
Museums and galleries (1218)
Culture: theatres, cinemas, music, dance orother cultural events (1232)
Sports/cultural events (1203)
Very satisfied Fairly satisfiedNeither satisfied nor dissatisfied Fairly dissatisfiedVery dissatisfied
Improving satisfaction with cultural facilities and activities
Base: All respondents excluding not stated (see above)
Q5. Please indicate how satisfied or dissatisfied you are with each of the following services provided or supported by Salford City Council?
Source: Ipsos MORI
% satisfied
BL12
61%
54%
48%
45%
43%
BL15
71%
60%
55%
49%
45%
Place
64%
43%
44%
42%*
-
* the wording in the Place survey was “theatres/concert halls”
40%
25%
19%
9%
32%
21%
15%
23%
24%
24%
17%
26%
Council tax to remain at the current level withsome reduction in the level of service
A decrease in council tax levels even if itmeant a reduction in the level of services
An increase in council tax above 3% in orderto improve priority council services
An increase in council tax of 3% to maintaincouncil services at existing levels
BL15 (1290)
BL12 (1331)
BL9 (1170)
Many residents are open to notion of reduced services – but not higher council taxIn 2010/11 the average council tax paid in Salford is £1,019 per household. Which of the following options for next year do you feel is most appropriate?
Source: Ipsos MORI Base: All respondents (see above)
Salford’s story: Key areas of improvement remain involving residents in decision making and volunteering
5% 25% 42% 27%BL13 All (1311)
Definitely agree Tend to agree Tend to disagree Definitely disagree
Only a third of residents feel they can influence local decisions Do you agree or disagree that you can influence decisions in your area?
10%
10%
61%
59%
15%
14%
13%
16%2
1General election
Local election
Yes No, have voted beforeI did not vote in this election Don’t know/can’t rememberNot stated
If you voted in the recent general or local elections, is this the first time you have done so?
Base: All respondents – BL14 (1500)
BL13
30%
Place ‘08
24%
% agree
39 39383844
22202225
20
0%
20%
40%
60%
80%
100%
2001 2003 2005 2007/08 2008/09
% a
gre
e
Local area Great Britain
Nationally – a static trend – despite government initiatives
Q Do you agree or disagree that you can influence decisions affecting your local area/Great Britain?
Base: All valid responses from core sample in England (~8,000 surveyed per wave)Source: Citizenship Survey
It is going to be very difficult to
shift perceptions of influence
75%
40%
38%
16%
14%
13%
75%
43%
40%
17%
14%
17%
74%
44%
43%
17%
17%
15%
Taken in any post or deliveries for them whenthey were out
Looked after any of their homes whilst theywere away
Had any of them in for a cup of tea, a drink ormeal
Looked after an elderly neighbour in a crisis
Looked after any of their children for a coupleof hours or more
Volunteer
BL13 BL10 BL7
Volunteering static or declining over timeThinking of your neighbours, in the last year have you…?
Source: Ipsos MORI Base: All respondents – BL13 (1523) BL10 (2439) BL7 (1183) BL4 (1097)
Are you, or have you been in the last 12 months, a volunteer in a club, group, voluntary organisation or community group? (Unpaid & Organised)
626468
6367
3535373734
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2001 2003 2005 2007/08 2008/09
% g
ive
n u
np
aid
he
lp
At least once a year Once a month
The national citizenship survey mirrors the static trend in volunteering – little change in the last 10 years
Proportion who have given any unpaid help to non-relatives in the last 12 months
Base: All valid responses from core sample in England (~8,000 surveyed per wave)Source: Citizenship Survey
Most get involved to “stop” something happening…how to build on this in a positive way in next few years?
R2 = 0.9544
45%
50%
55%
60%
65%
70%
75%
1 2 3 4 5 6 7 8 9 10
CivicEngagementand formalvolunteering
% o
f people
part
icip
atin
g in
civ
ic
engagem
ent &
form
al v
olu
nte
ering
Base: 8,768 British adults, Fieldwork dates: April 2008 - March 2009
People are less likely to participate in civic engagement and formal volunteering in deprived areas
Index of Multiple Deprivation (IMD)
Urban areas have less engaged communities
Base: 8,768 British adults, Fieldwork dates: April 2008 - March 2009
Thank youFor further information [email protected] 0161 240 2401 (Manchester)
© 2011 Ipsos MORI – all rights reserved
Respondent Profile
47%
49%
4%
38%
58%
4%
…male
…female
Not stated
Weighted Unweighted
Gender & ageQ32. Are you…?
Source: Ipsos MORI Base: All respondents – BL15 (1290)
Q31. How old are you?
13% 15%
12%
12%
15%
3
33
20%
15%
17%
21% 31%
20%Total (weighted) (1290)
Total (unweighted)
18-24 25-34 35-44 45-54 55-64 65+ Not stated
30%
24%
17%
14%
8%
1%
2%
4%
Buying on mortgage
Owned outright
Rented from private landlord
Rent from council
Rent from Housing Association/ Trust
Shared ownership
Other
Not stated
Tenure
Base: All respondents – BL15 (1290)
In which of these ways does your household occupy your current accommodation?
Source: Ipsos MORI
12% 7% 5% 34 3 65%Total (1290)
Under 1 year 1-4 years 5-9 years10-14 years 15-19 years 20 years or moreNot stated
Time in Salford
Base: All respondents – (see above)
How long have you lived in Salford?
Source: Ipsos MORI
84%
82%
79%
78%
70%
64%
48%
47%
Walkden & Little Hulton (164)
Irlam & Cadishead (181)
Swinton (165)
Worsley & Boothstown (207)
Claremont & Weaste (181)
Eccles (140)
East Salford (129)
Ordsall & Langworthy (123)
% lived in Salford >15 years
12% 23% 16% 12% 36% 27%Total (1290)
Under 1 year 1-4 years 5-9 years10-14 years 15-19 years 20 years or moreNot stated
Time at current address
Base: All respondents – (see above)
How long have you lived at this address?
Source: Ipsos MORI
48%
45%
35%
35%
33%
33%
29%
18%
Ordsall & Langworthy (123)
East Salford (129)
Eccles (140)
Walkden & Little Hulton (164)
Claremont & Weaste (181)
Irlam & Cadishead (181)
Swinton (165)
Worsley & Boothstown (207)
% lived at current address <5 years
22% 46% 24% 6% 1Total
Very good Good Fair Bad Very bad
General health
Base: All answering (excl NS) – 2008 Place (2285) BL13 (1463) BL14 (1456) BL15 (1247)
How is your health in general? Would you say it is…?
Source: Ipsos MORI
73%
68%
72%
68%
2008 Place
BL13
BL14
BL15
% saying good
% good
68%