Big Business Performance on a Small Business Budget Woody Walton Microsoft Corporation [email protected]

Big Business Performance on a Small Business BudgetWoody WaltonMicrosoft [email protected]

| Copyright© 2011 Microsoft Corporation

Agenda• Why Online Services?• Office 365 Overview• Purchasing and Pricing• Demonstration• Resources• Q&A


Trends Driving The Future of Productivity

CONSUMERIZATION MULTI-GENERATIONAL INFRASTRUCTURE LIMITATIONS

ANYTIME, ANYWHERE RISE OF THE CLOUD

“By 2012, 20% Of Businesses Will Own No IT Assets.”

Gartner, Jan. 2010

“The move to Microsoft Online Services will help cut operational costs by an estimated 30% and create a variable cost model that will provide increased flexibility in the future.”

Ingo Elfering, Vice PreseidentGlaxoSmithKline

“We were cautious of how many people would embrace a new tool. What we found was that 80% of our users wanted to be on a Microsoft type platform and were using one at home”

John Kalka, Vice PreseidentIngersoll Rand

The world's mobile worker population will pass the one billion mark this year and grow to nearly 1.2 billion people – more than a third of the world's workforce – by 2013.

IDC, Feb. 2010

Older Millennials (23-27) spend an ave. of 6.8hrs/w interacting with work email. Younger Millennials in work spend just 4.2hrs/w on email and more time on text messaging (3hrs) or IM (3.2hrs).

Accenture, Jan. 2010


The Future of Productivity

The cloud on your terms

Best productivity experience

across PC, phone, and browser

Online

On-premises

Business Intelligence

Enterprise Content

ManagementCollaboration Enterprise

SearchUnified

Communications


Microsoft Office 365

BRINGING TOGETHER CLOUD VERSIONS OF OUR MOST TRUSTED COMMUNICATIONS AND COLLABORATION PRODUCTS WITH THE LATEST VERSION OF OUR DESKTOP SUITE FOR

BUSINESSES OF ALL SIZES.


Office 365 Includes…

• Store your important documents, and share expertise using personal My Sites

• Share documents, task lists, and schedules to keep business units in sync using team sites

• Work effortlessly with partners and customers by creating sites to share information securely

• 10GB per tenant + 500 MB per user

• 25GB Mailbox• Outlook and Outlook Web App• Premium antivirus/anti-spam (Forefront)• Shared calendars, contacts, and tasks• Mobile email for most mobile devices including

BlackBerry, iPhone, Nokia, Windows Phone• Email archiving and compliance capabilities

• Instant messaging and presence• PC-to-PC audio and video calling • Click-to-communicate from Outlook, SharePoint, and other Office

Applications • Online meetings with PC-audio, video conferencing and screen sharing• Single click meeting creation and join from Outlook• Calendar integration with Outlook and Exchange

• Flexible service offering with pay-as-you-go, per-user licensing• The complete Office experience with services integration in Office

365 • Simplified user set-up to preconfigure services• Always the latest version of the Office apps, including Office Web

Apps• Familiar Office user experience to access services

Single user interface to purchase, administer and user with role-based access control | Single sign-on with on-premises Active Directory |

99.9% financially backed SLA | 24x7 IT Pro Support | Built in geo-redundancy in regional datacenters

CONTROL AND EFFICIENCY


BEST PRODUCTIVITY EXPERIENCE

Work together, smarter

Microsoft Office 365 Value

ACCESS ANYWHERE*Solve problems

from more places

WORKS WITH WHAT YOU KNOW

Familiar tools

ROBUST SECURITY AND RELIABILITY

99.9% uptime. Guaranteed.

IT CONTROL AND EFFICIENCYKeeps you in control


Online meeting presentation with pc-to-pc audio and video

Desktop and Application sharing and virtual whiteboard

Recording Capability

Instant messaging

Co-Authoring in Word

Presence

Status update

Activities

My Sites in SharePoint

Easily connect with others across organizations with

calendar sharing and publishing in OutlookFamiliar Office Experience Create sites to share documents with

colleagues and partners with SharePoint

Cross-browser support

• Simultaneously edit documents with your colleagues

• Conduct online meetings with colleagues, partners, and customers, including audio, video and screen sharing

• Manage and share important documents and personal insights with colleagues using My sites

• Share your calendar with colleagues, partners, and customers

• Share documents, task lists, and schedules to keep workgroups in synch with Teamsites





















* Access from mobile devices depends on carrier network quality and availability** “Connect Securely” is not a guarantee of 100% connection security.”


BEST PRODUCTIVITYEXPERIENCE




from more places


Familiar tools




• Rich client access online or offline via Office desktop applications on PCs and Macs

• View and edit documents with Office Web Apps across a broad range of browsers (Internet Explorer, Firefox, Safari)

• Access your inbox from a broad range of browsers with Outlook Web App

• Access mail, contacts, calendar, and SharePoint sites from hundreds of devices including Windows Phones, Nokia, Android, iPhone and BlackBerry

• Single inbox to manage email and voicemail with unified messaging

• Connect securely** over Internet with HTTPS without the need for VPN

ACCESS ANYWHERE

Web applications with cross-browser support

Outlook Web App

Seamless mobile access across many devices

Access to PowerPoint

Access to SharePoint Office Hub in Windows Phone 7







from more places


Familiar tools




• Just works. Minimal user training required to get productive right away

• Hybrid deployment scenarios allow on-premises and online users to work together seamlessly

• Multiple plans provide a cost effective way to provide familiar business productivity capabilities to everyone in your business

• Stay up to date with the latest productivity experience through a subscription service


Outlook Web AppOutlook







from more places


Familiar tools




• Premium anti-spam and antivirus protection provided by multiple virus scanning engines

• Data is replicated in geo-redundant datacenters to protect against datacenter wide failures

• Risk mitigation multi-dimensional approach to help safeguard services and privacy of data

• Compliant with ISO 27001, SAS 70 Type I, FERPA, HIPPA, FISMA, EU Safe Harbor Seal

• Backed by a 99.9% financially backed Service Level Agreement

ENTERPRISE SECURITY AND RELIABILITY

99.9% financially backed SLAGeo redundant datacenters







from more places


Familiar tools




• 24/7 IT professional phone support or via electronic ticketing

• Service health portal and RSS feeds to provide up to date service availability information

• Simplified management with a single administration center with role based access

• Remote PowerShell to allow scripting of routine tasks and access to raw data for reports

• IT friendly service update policies that put you in control

IT CONTROL AND EFFICIENCY

Service health portal Simplified Management

MICROSOFT® OFFICE 365 DELIVERS THE POWER OF CLOUD PRODUCTIVITY TO BUSINESSES OF ALL SIZES, HELPING TO SAVE TIME, MONEY AND FREE UP VALUED

RESOURCES



Customers Are Embracing Cloud Productivity


Productivity Offers for All Customer Segments

Windows Live +Office Home &

Business

• Individual and Consumer

• Personal Use

• Ad funded/low cost

Office 365 for Small Businesses + Office

Subscription

• Small Business

• Organizational Use

• No IT or IT Partner

• Low monthly subscription price

• Focus on simplicity

• Community help

Office 365 for Enterprises

• For Any Sized Organization:

SMB, MM, Corp Acct, & EPG

• Internal IT or IT partner required

• Rich set of workloads and features

• Range of offers by user type

• 24x7 phone support

Live@edu + Office Professional

Academic

• Academic Institutions

• For students, educators & staff

• Includes Windows Live tools for collaboration & communication

• Transitions to Office 365 for Education (Timing TBD)


Office 365 for Small Businesses and ProfessionalsIncludes…

• Exchange Email, Calendar, Contacts & Personal Archive

• 25 GB Mailbox• ActiveSync Mobile Support• SharePoint Team Sites 1

• Office Web Apps• Simple Public Website 2

• Online Access databases• Lync Rich Client• Online meetings 3

• Desktop Sharing• Multiparty IM & PC-to-PC Calling• Self-Help and Community Support

KEY CAPABILITIES

1 One site collection, authenticated external user access enabled for up to 50 unique users/month. 2 Includes ready-to-use templates, option to add custom domain.3 Online meetings limited to 50 participants.

Office 365(Plan P1)

$6/user/month

• 1-25 users (max of 50 allowed)

• No IT needed• Easy to try out• Simple and easy to use• Works with Microsoft Office• Financially-backed 99.9% uptime guarantee• Self-Help and Community Support


When Is Office 365 for Small Businesses Not Enough?

There are several scenarios where Office 365 for enterprises better meets the needs of small organizations

Need Active Directory SyncAbility to sync/manage user groups1

Need ArchivingEmail archiving for legal compliance2

Need BESBlackberry Enterprise Server3

Growing to >50 users More than 50 PC org today or tomorrow4

24x7 Phone supportHigher touch vs. community support 5

Office 365 for Enterprises


Information WorkerKiosk Worker

User Segment Offers: Plan K Family• 500 MB mailbox• No SharePoint storage allocation• Outlook Web Access (full OWA, not Lite)• POP Support• Messaging, calendar, contacts• Anti-Virus / Anti-Spam• Site search capabilities• Office Web Apps

Office 365 for EnterprisesUser Segments: Right features for the right users

Rich feature offering that meets a users full messaging and collaboration needs

Low cost offering to users that do not have messaging and collaboration capabilities today

User Segment Offers: Plan E Family• 25GB mailbox• 500MB SharePoint storage• Full Client Connectivity (MAPI/IMAP)• Mobility• Lync (real time communications)• Advanced Exchange & SharePoint capabilities• Office Professional Plus• On-premises access rights

Key Differentiators


Core Principles:• Use Office to differentiate our cloud productivity service• Compete with premium value and not on price• Office 365 offers not tied to on-premises suites and naming

Add-Ons: SP Online Storage (1GB) – $2.50Extranet (PAL) – $2.00Blackberry Support (BES)

SuitesComponents

Office 365 E1*

$10/moIncludes:

Exchange Plan 1SharePoint Plan 1

Lync Plan 2

For Information Workers – Plan E Family

Office Web Apps

Email, calendar, AV/AS, Personal Archive

Collaboration Portal

Conferencing

IM & presence

Office Pro Plus

Forms, Access/Excel/Visio Services

Voicemail & advanced archive capabilities Office 365 E3

$24/mo

Includes:Exchange Plan 2SharePoint Plan 2

Lync Plan 2Office ProPlus

Office Web Apps

Office 365 E4$27/mo


Lync Plan 2Office ProPlus

Office Web AppsLync Plus (Voice)

Offer Details: Plan 2 include Plan 1 featuresOffice Web Apps requires SharePoint OnlineVoice requires on-premises servers

Voice

Prices shown at ERP

Office 365 E2$16/mo


Lync Plan 2Office Web Apps

*Service Plan that maps to current BPOS


For Kiosk Workers – Plan K Family

Profile of a typical Kiosk Worker:• Spends 5-10% or less of their time on a PC• Shares a terminal with other kiosk workers• Hasn’t had access to a corporate mailbox in the past• Examples: manufacturing line worker, retail clerk, mail couriers

Plan K Suites built to address different Kiosk worker needs:

Office 365 K1: high volume offer for this segment• Addresses most kiosk worker scenarios, where customers want to provide light email and access to a company portal• Provides capability to view Office documents

Office 365 K2: • Addresses kiosk workers that require information access & simple data input• Includes Office Web Apps editing capabilities for an additional cost

Components Suites

Office 365 K1$4/moIncludes:

Exchange KioskSharePoint Kiosk

Office Web Apps$6.00

SharePoint Online KioskNot offered standalone

Exchange Online Kiosk$2.00

Office 365 K2$10/mo

Includes:Exchange KioskSharePoint KioskOffice Web Apps


The complete Office experience with services integration in Office 365

Always the latest version of the Office apps, including Office Web Apps

Familiar Office user experience to access services

Flexible service offering with pay-as-you-go, per-user licensing

Simplified end user set-up to use online services

• Excel• OneNote

• PowerPoint• Word

PublisherWord

Excel

PowerPoint

OneNote

Outlook

Access

InfoPath

Lync

SharePoint

Workspace

Office Professional Plus

Let’s vote. Want a demo?


Software Supported Versions

Office clients Microsoft Office® 2010 or Office 2007 SP2 Office 2008 for Mac & Entourage 2008 Web Services Edition Office 2011 for Mac and Outlook 2011 for MacMicrosoft Lync™ 2010Communicator for Mac

Operating systems Windows 7 Windows Vista SP2 Windows XP SP3 with RPC over HTTP patch Windows XP Home Edition, Windows XP Media Center Edition MAC OS X 10.4 (Tiger), 10.5 (Leopard), 10.6 (Snow Leopard)

System software Microsoft .NET Framework 3.0 (for Windows XP)Java client 1.4.2 (for Macintosh OS X)*

Client applications Microsoft Online Services Connector

Browser software Microsoft Internet Explorer 7Mozilla Firefox 3.x, Apple Safari 3.x

Office 365 Requirements




If your customers have not purchased the E3 Plan or Office Pro Plus, they can

simply download the Lync 2010 Client

The Office 365 Desktop Setup tool configures

installed Office Applications to work with Office 365


Resources

• Office365 Landing Page – Sign up!• Http://office365.microsoft.com

• Office 365 Service Descriptionshttp://www.microsoft.com/downloads/en/details.aspx?FamilyID=6c6ecc6c-64f5-490a-bca3-8835c9a4a2ea

Office 365 FAQhttp://www.microsoft.com/en-us/office365/small-business/faqs.aspx

http://office365.microsoft.com/

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=6c6ecc6c-64f5-490a-bca3-8835c9a4a2ea



http://www.microsoft.com/en-us/office365/small-business/faqs.aspx

http://www.microsoft.com/en-us/office365/small-business/faqs.aspx

THANK YOU!


© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market

conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.

MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.


• Updates client PCs with Windows and/or Office products to work with Office 365 Services

• Leverages WSUS/Windows Update to detect, download & install updates

• Only installs updates that are required to connect to and use services

• Configure clients for subscribed services*

• Ensure Office 365 minimum requirements

• Windows: XP SP3 with Internet Explorer® 7, Microsoft Vista® SP2, Windows Server® 2008 R2, Windows 7 RTM

• Office versions: Office 2007 SP2, Office 2010 RTM

• Run on-demand by end users with minimal system footprint – Local Admin permissions to install

• Supports IT Admin Deployment (elevated privileges)

NOTE: • For the Beta – the connector only installs the software updates. It does not do any configuration. • GA – the Office 365 Desktop Setup will configure Microsoft Outlook®, Microsoft Lync™ 2010 and

Microsoft Internet Explorer® to work with Office 365 services

Office 365 Desktop Setup Tool


Office 365 Portal Network Share

Pros

•Easiest for companies with little or no IT help•No internal organization resources are required•Full user self-service approach•Office 365 provided functionality – additional steps required by IT administrator

•Limited IT skill required•Limited infrastructure required•Network share and network access are the only infrastructure requirements.•Single download - more efficient for slow connections•Supports customized installs•Some deployment controls•Allows 32/64 bit control

Cons

•Each download is 650MB•Does not allow any managed customization•Users make select of 32/64 bit options•No IT Administrator control•Difficult to track deployment

•Requires IT Admin activity•Requires some internal infrastructure•May impact local network performance

Suggested Scenario

Isolated and mobile users who don’t have ready access to an internal share location or organizations that do not have share location or technical resources to support a centralized distribution

Customers who have limited bandwidth connectivity to internet resources or want to have added controls of the deployment and have an IT Administrator to manage the setup process

Office Pro Plus Deployment Options


Role Based Access

Partner RolesAdmin and End User Roles

Tenant Admin

Includes full permissions to your company. The initial user created when signing up will be assigned this role. Can assign admin permissions to other users.

Billing AdminHas full permissions for billing tasks, and read only permissions for company objects (domains, users). Any user with this role will also receive notifications for billing events.

User Account Admin

Has read only permissions to all company objects, and has user administration permissions. Cannot make changes to billing or tenant admins.

Help Desk Admin

Has read only permission to all company objects, and has reset password privileges. Cannot reset password for tenant, billing or user account admins.

Service Support Admin

Has read only permissions to all company objects. Also has the ability to manage individual services.

User This is the default role for all users, and does not include any admin permissions.

Agent Admin

Agent will have full access (Tenant Admin role) on all tenants that the partner has access to

Agent Help Desk Admin

Agent will have access to reset passwords only (Help Desk Admin role) on all tenants that the partner has access to.

Documents

Big Business Performance on a Small Business Budget Woody Walton Microsoft Corporation [email protected]