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EFFECTIVE
COMMUNICATION
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Effectively transmits technical and businessconcepts, ideas,
feelings, opinions, and
conclusions orally and in writing. Listensattentively and for
comprehension. Reinforceswords through empathetic body language
andtone. Clearly conveys information and ideas
through a variety of media to individuals orgroups in a manner
that engages the audience
and helps them understand and retain the
message.
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Converses with, and writes to,peers in ways that support
transactional and administrativeactivities.
Conducts discussions with andwrites memoranda to all levels
of
colleagues and peer groups in
ways that support troubleshootingand problem solving.
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Converses with, writes reports for,and creates/delivers
presentationsto all levels of colleagues and peer
groups in ways that support
problem solving and planning.Converses with, writes
strategicdocuments for, and creates /delivers
presentations to internal businessleaders as well as external
groups.
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Seeks and shares information andopinions
Seeks and shares relevantinformation, opinions, and
judgments.Seeks a consensus with
business partners.
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Seeks a consensus with
business leaders.Explains the immediate
context of the situation, asksquestions with follow-ups,
andsolicits advice prior to taking
action.
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Explains the context of
interrelated situations, asksprobing questions, and
solicitsmultiple sources of advice prior to
taking action when appropriate.
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Responds to and discusses
issues/questions in anunderstandable manner withoutbeing
defensive and while
maintaining the dignity of others.Leads discussions with
senior
leaders and external partners inways that support strategic
planning and decision-making.
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Checks own understanding of
others communication (e.g.,repeats or paraphrases, asks
additional questions).
Elicits comments or feedbackon what has been said.
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Explains the context of
multiple interrelated situations,asks searching, probing
questions, and solicits expertadvice prior to taking action
and making
recommendations.
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Debates opinions, tests
understanding, and clarifiesjudgments.
Handles complex on-the-spotquestions (e.g., from senior
officials, special interest
groups or the media).
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Identifies underlying
differences and resolvesconflict openly and
empathetically.
Explains the context ofmultiple, complex interrelated
situations.
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Asks searching, probing
questions, and solicitsauthoritative perspectives andadvice
prior to approving plans
and recommendations
