How Partners Healthcare , a Worldwide Leader in Radiology Medicine, uses Microsoft BI to Improve Patient QualityMitch Ocampo, Practice DirectorBITadvisors Microsoft Practice

SESSION CODE: BIC205

About Me Practice Director for Microsoft Business Intelligence at BITadvisors 15+ years in software, database, and architecture Former Practice Leader in the East for EMC Global Services Hobbies: Skiing, Lacrosse, Foosball

Case Study

Who Is Partners Healthcare? Healthcare partnership founded by Brigham and Women's and

Massachusetts General Hospital Integrated health-care system offering patients a continuum of high

quality care Specialty Physicians Community Hospitals Academic Medical Centers

Major Teaching Affiliate of Harvard Medical School

Who Is Massachusetts General Hospital? 900-bed facility in the heart of Boston, MA Founded in 1814, the 3rd oldest hospital in the US and the oldest and

largest hospital in New England Consistently ranks as Top 5 hospitals in the Nation by US News and World

Report

Who is MGH - A Research Powerhouse Conducts largest hospital-based research program in the United States Annual research budget of nearly $550 million This funding drives discoveries and breakthroughs in clinical research

translating into new treatments that transform patient care An Emphasis on Teaching

Oldest and Largest Teaching Hospital for Harvard Medical School Showcase talent and innovation on international levels Influencing the healthcare industry through next generation leadership

Who is MGH - Setting the Bar for Quality and Safety Institute of Medicine – 6 Tenets

Safety Timeliness Effectiveness Efficiency Equity Patient Centeredness

Improving Patient Quality for: 47,000 inpatients 1.5 million outpatient visits 83,000 ER visits

The Project - MGH’s Goals Excelling as Premier Imaging Department

Create best practices Showcase talent and technology Influence industry vendors

The Project - MGH’s Goals Safety and Regulatory Requirements

Adhere to quality and safety programs Track compliance Identify trends and act on the trends

Hand Washing Universal Protocols

The Project - MGH’s Goals Strategic Planning

Where are we gaining or losing business and why How can we serve patient population and referring physicians

Tactical Operations Resource productivity Technologist productivity Physician productivity

The Project - MGH’s Goals Research

Image utilization & trends Reporting of results and findings Research patient care

Impact of imaging Correlation of findings

The Project - Challenges

Multiple data-sources Multiple versions of truth Hard to gain access and use data Resource bottleneck for report writers

The Project - Technology Decisions Build?

Radiology centric view of the world Cost vs benefits of owning the technology IMAP

The Project - Technology Decisions Buy?

Cost of Product/solution Missing functionality Cost of Consultants

The Project – MGH Roles and Responsibilities Requirements Definition Determine the look and feel of dashboard Determine how to fill the “quadrants” of the dashboard Develop graphs and scorecards

The Project – BIT Roles and Responsibilities Build The System Accelerate Dashboard Design and Development Knowledge Transfer on product features, bells, and whistles Implement Security

Dashboard Security Server Security

Complete and integratedBI and PerformanceManagement offering Agile products that adapt tohow your need the informationBuilt on a trusted partof your IT backbone

Improving organizations by providing business insights to all employees leading to better, faster, more relevant decisions

Microsoft BI Vision

Team BIOur Context

BI Solution created by power user. Context is for a small team & it’s

managed on a server.

Personal BI Organizational BIMy Context

BI solution created by user. Context is only for user & exists

as document.

The Org’s Context

BI Solution created by IT, Established corporate context & is reusable,

scalable and backed up.

The Business Intelligence Continuum

Strategy Driven

Business

Compliance & Risk

Management

Consistent Measurement & Rewards

Innovative Organization

Local Decision Making

EmpoweredAligned

SQL Server 2008 R2 extends reach from organizational BI to team and personal BI

Business Intelligence Solution Platform

Search Collaboration Content Mgmt

Integrated Solution Architecture

Dashboard

DeliveryData Mining

Reporting

Scorecard

Analysis

Data Management

Data Load / Transform / Enhance

LOB Application

Multidimensional / UDMDatabase

Enterprise Reporting

PerformancePoint Services

‘FastTrack’

Partners Enterprise Medical Imaging - Render

Partners Enterprise Medical Imaging - Render

Partners Enterprise Medical Imaging - Render

Healthcare Organization implements Microsoft BI to Improve Patient Quality

The Challenge Lack of standardized reporting platform No optics into patient care across departments Desire to forge enterprise data across levels and divisionsSolution Division wide dashboard measuring Patient Care across 7 distinct areas including Safety, Timeliness,

Efficiency, Customer and Patient Satisfaction. Systematic process for loading data from disparate systems Custom dashboards and scorecards for easy consumption by managers and executives Custom .NET Integration with existing applications and tools. Benefits / Impact Optics into patient care across the entire division. Single source of truth for physician data creating friendly competition Standardized metrics – now comparing apples to apples Hand Hygiene Compliance affecting Infection Rates

Healthcare Organization implements Microsoft BI to Improve Patient Quality

What Have We Learned BI Projects with Microsoft Tools are Manageable BI has a Maturity Model – Organizational > Team > Personal User Accountability and Collaboration is Key

Future Roadmap SharePoint 2010 POC for SharePoint Insights Moving to SQL Server 2008 R2 and Transparent Data Encryption Silverlight, Visual Studio 2010, and Virtualization using Hyper-V Render for Enterprise Search and Business IntelligenceIT Strategy / Objectives "We want to integrate BI into everything we do"

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