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Bhupinder Kumar2/23 Osterley Road, Carina Heights. Queensland, 4152. Mobile: 0466 387 815 Email: [email protected]
A competent, hardworking and result-orientated systems analyst with a technical background in ICT and other industries.
Key Skills Systems analyst (ACS) Certified Corporate training (ACS) ITIL Foundations Certification (AXELOS)
Technical Skills Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, Visio and Project Database Design and SQL JavaScript Content Management (Word Press, Drupal, Wix) System Analysis and Design (SDLC) Business Analysis (Requirement gathering) Project Management (Redmine, Agile, Waterfall) CSS HTML- HTML 5.0 Adobe: Ps, Id, Pr, Ai, Dw and Creative cloud
Personal Skills Strong analytical skills, experience in using quantitative methods for problem
solving Excellent verbal and strong written communication skills Exceptional customer service Marketing skills gained from Diploma in Business Management Ability to work effectively in a team environment
EducationProfessional Year Program from Indus Institute, Brisbane - November 2015 - June 2016
Bachelor of Information Technology (Informatics, Systems/Business analysis) from Griffith University, Brisbane - March 2013 - July 2015
Diploma in Information Technology from Intech Institute of Technology, Brisbane – January 2012 - December 2012
Diploma in Automotive Mechanics from Intech Institute of Technology, Brisbane – February 2011 - December 2011
Certificate 3 in Automotive Mechanics, Brisbane - February 2009 - January 2011
Diploma in Business Management from Intech Institute of Technology, Brisbane - February 2008 - January 2009
Graduated High School from Government High School Jadla, Punjab, India - 2008
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IT Employment ActivitiesIntern – eHealth Queensland (Queensland Government) - June 2016 - September 2016The role was designed to complement my study in IT and assist me to develop practical skills and experience in an ICT environment. I was given the opportunity to work on live projects and assist/observe project managers.
Data analysis, validation and reporting using MS Excel and Word Data flow diagrams (Microsoft Visio)
o Information Mapping from written and verbal requirements Update documents
o Validated contact information for key stakeholders (120+)o Created a spread sheet of key contacts and their related systems
Database and Content Management - Volunteering Redlands - November 2013 - February 2014The organisation had a new database system (Volunteer Matters), with no training provided how to use it. My role was to analyse the system and to develop and deliver a strategy to train the staff.
Created users manuals to simplify processes Delivered training workshops to internal team members Analysed existing content management system and made recommendations to
improve
Website Development Project - Mu’ooz Restaurant West End - December 2014 - February 2015 Created a wireframe prototype for the website Revamped the website by changing the layout and the content Embedded forms and social media functionalities Search engine optimisation (SEO) by using applications like google+
Other Industry Employment ActivitiesCustomer Service Representative - Coles Express Milton - February 2012 - May 2016Customer Service Representative - BP Manly West - November 2015 - CurrentIn the above two positions the following skills were enhanced: Perishable food and safety checks Comply with organisation safety procedures and policies Facilitate induction training for new team members
Various quick service restaurants (2008 – 2013)
Worked under high pressure and stressful situations Customers service in a team environment Use hygienic practices for food safety
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Organisation Projects Tools used Task Performed
Volunteering Redlands
Database and content management
Database system (Volunteer matters proprietary DB)
Content management system (Graphics Online)
- Report writing- Training
workshops- Document of
recommendation
Mu’ooz restaurant
Website development
Website builder (Wix)
Photoshop (Ps)
- Optimised the structure of webpage and its content
Griffith University final year group project
The 1 game
Project management (Redmine)
CSS
HTML
Java
- Project monitoring- Meeting minutes- Change
management- Documentation
eHealth Queensland
Facilities Matching Index
Microsoft Excel
- Data Validation- Numeric
summary of matching
Client directory Microsoft Visio- Data Flow
Diagram
Projects
InterestsHealth and fitness, new technologies, sports and cars.
References
Name Role Contact Number
Ms. Patsy Wilshire (Volunteering Redlands)
Office Supervisor
0400 335 961 [email protected]
Mr. Mark Walpole (Indus Institute)
Manager 0435 635 480 [email protected]
Mr. Kirk Kronemberg
(eHealth QLD)
Supervisor 0437 616 672 [email protected]
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