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INSTRUCTION MANUAL Accessing online citizen services and payment of taxes/charges BHOPAL MUNICIPAL CORPORATION

BHOPAL MUNICIPAL CORPORATIONbmconline.gov.in/irj/go/km/docs/bmc_help_documentation... · 2013-05-16 · Citizens of Bhopal who wish to access the citizen services need to create an

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INSTRUCTION MANUAL Accessing online citizen services and payment of taxes/charges

BHOPAL MUNICIPAL CORPORATION

HOW TO GET ONLINE ACCOUNT FOR ACCESSING CITIZEN SERVICES

Citizens of Bhopal who wish to access the citizen services need to create an ‘Online Account’

on the MAS Portal. This can be accomplished either online or in offline mode. The step-by-step

instructions for the same are provided below: On-line mode: 1. Visit the Bhopal Municipal Corporation website (www.bmconline.gov.in ). 2. From the home page click on below link “Online access application form (User ID &

Password) for online submission”

3. This will display the ‘Online Access Application Form’ input screen, as below:

4. Fill in the form as per the guidelines provided below for each field:

Field Name Description

Service Type Enter the desired service type (Property tax, Water Charges) for which you want to get an online access

Last Receipt No Enter the details (Book number and Receipt number) from last Bill receipt of Property tax/Water charges which has been already made.

Last Receipt Date Enter the receipt date marked on receipt.

Account Number Enter the Account Number and it should be same as indicated on your last receipt.

Zone

Select the Zone from drop down list and it should be same as indicated on your last receipt.

Field Name Description

Ward Enter the desired service type (Property tax, Water Charges) for which you want to get an online access

Colony Enter the details (Book number and Receipt number) from last Bill receipt of Property tax/Water charges which has been already made.

Owner Name Enter the receipt date marked on receipt.

House No/Building Enter the Account Number and it should be same as indicated on your last receipt.

Street Select the Zone from drop down list and it should be same as indicated on your last receipt.

Mobile Number Enter the mobile number of the concerned person/owner. Intimation/verification call regarding the request would be sent on this mobile number.

Email-Id Enter the Email-id of the concerned person/owner. The online access details would be sent on this Email-id.

Property-Id/Water Connection No

Enter the Property-Id/Water Connection No if known or you have searched on www.bmconline.gov.in

5. After entering the above details, check the box to all the conditions applicable.

Note: Submit button will be activated only when citizen will check the box to adhere to all

the conditions indicated on the application form.

6. On clicking the Submit button, System will generate the ‘Application No’ which can be

used for tracking the status of submitted application form.

Off-line mode:

7. Visit the Bhopal Municipal Corporation website (www.bmconline.gov.in ) and from the

home page click on below link “Online access application form (User Id & Password)

for download”

8. It will provide option to download the ‘Online Access Application Form’. Alternatively,

this form can also be obtained from BMC Ward office.

9. Fill-up the form and submit the same to your concerned ward office.

10. After verification of your form, your user-id and password would be emailed to your

email id (provided in the form) within 2 working days of receipt of form.

11. After receiving your user-id and password details, login to www.bmconline.gov.in and change your password immediately by clicking the link „Account Management‟ as below.

12. Following input screen will appear through which you can change your existing password:

Field Name Description

Existing Password Enter the existing password through which you have logged in.

New Password Enter the new password which you want to set for future

Re-Enter your New password

Re-enter the new password for confirmation

13. After entering all the details, click the ‘Set Password’ button.

14. If the details are correct, the system will change the password as entered in above screen.

HOW TO MAKE ONLINE PAYMENT OF PROPERTY TAX/WATER CHARGES

1. After obtaining the online account for accessing the citizen services, you can make online

payment as described below:

2. Go to Bhopal Municipal Corporation Site (www.bmconline.gov.in )

3. Click the ‘Logon’ option provided at the top right corner of the home page as highlighted

below:

4. On clicking the ‘Logon’ option below screen will appear.

5. Enter the valid User-Id and Password details in the above shown screen. 6. Click ‘Logon’ button. If the logon details are correct then below screen will appear

7. Click ‘Citizen Service’ tab. 8. For Property Tax - Click ‘Property Tax Payment’ under ‘Property Related Services’. OR For Water Charges Payment - Click ’Pay Water Charges’ under ’Water Connection Services’.

9. On clicking ‘Property Tax Payment’ below screen will appear. Your outstanding bills (‘Arrears’) if any, will also be displayed on the screen.

10. For Property Tax payment you would also be required to submit Self-Assessment – for this Click ‘

11. Below screen will appear from where user can check the property tax detail and

submit the self-assessment form by clicking button.

12. Select ‘on-line payment’ option and enter the payment amount.

13. Click button.

14. After this the payment gateway page would be displayed. You can make online

payment using any of the provided options - Credit card/Debit card/Net banking/Cash

card.

15. Follow the instructions displayed on the page to make your payment.

Birth & Death Online Payment

1. In citizen services and under Birth & Death Tab, Click on Make online payment

and enter application number to make online payment for birth/death registration.

Marriage Online payment

In Citizen Services, under marriage registration tab, click on make online payment and

enter application number to pay online payment for marriage registration