BGAN - Electrotech Australia · 2018-11-21 · Inmarsat DP 1020 customers are able to activate, manage, view traffic and create reports in the Dashboard. This is all fully automated

BGAN

Pricing Rules and Terms & Conditions

Version 21.0

May 1st, 2017

2 BGAN Pricing Rules & Terms & Conditions inmarsat.com

Copyright © 2013 Inmarsat. All rights reserved.

This document is proprietary to Inmarsat. Do not reproduce, use or disclose without

permission.

We have made every effort to ensure the accuracy of all information contained in this

document. However, Inmarsat makes no expressed or implied warranty or representation

based upon the enclosed information.

Revision History:

Baseline Version November 2005

Document Issue Date Inmarsat Owner Notes

1.0 Nov 2005 Astrid van de Ven First edition

Xantic Pricing T&Cs

2.0 Jan 2007 Astrid van de Ven Stratos Land BGAN: New prepaid and SCAP

packages + Flexible quarterly added to the

document.

2.1 Mar 2007 Astrid van de Ven Small correction in prepaid chapter. No new

service/package options added.

3.0 Dec 2007 Astrid van de Ven Geographical pricing added + few small corrections

& clarifications

4.0 May 2008 Astrid van de Ven Quick sheet Summary added with key T&Cs

S-America added to Geographical pricing,

250 SIM SCAP options added,

Flexible Mid 6 months added.

New pricing structure for Stratos Value Added

services.

Static Access now called NATtedAccess

some examples added to T&C part

5.0 Sep 2008 Astrid van de Ven BGAN Prepaid offering has changed, now based on

a voucher solution.

6.0 May 2009 Astrid van de Ven Apart from some small textual changes the key

elements new or changed are:

New: Streaming 384+ service

Updated VAS descriptions and pricing, new zone

pricing for ISDN

New: Geographical Pricing Prepaid

Change in no of units per MB for Prepaid

Changes in MB Allowances:

Entry: 21.25 MB (was 20 MB)

Super: 2105.26 MB (was 2000 MB)

Also changes for no of MBs in Entry and Super

SCAPs



7.0 July 2009 Astrid van de Ven New Stratos Starter plans and airtime and

equipment bundles added:

Intro Geographic, Intro Global, Mid Use, High Use,

BGAN Starter Plans

8.0 Oct 2009 Astrid van de Ven Implementation of 3 month minimum duration

SCAPs

Reduction in some Geographic Region pricing

(prepaid + post paid).

9.0 Feb 2010 Astrid van de Ven Extension BGAN Prepaid with Streaming/ISDN

option

Change in Early Termination fee structure for 12

months SCAP and High/Super Plans.

Update for Billing increments + new option to carry

over unused allowances

10.0 May 2010 Astrid van de Ven TransparentAccess and NATtedAccess replaced with

Public IP Access

Regular Access name changed into Private IP

Access

CDRs: Change calculation method minimum

duration and billing increments

11.0 Sep 2010 John Sherwood BGAN Money Bundles Introduction

New SCAP Option for max 175 SIMs

New Change Package Option

12.0 Mar 2011 John Sherwood Launch of: Humanitarian SCAP’’s,

New SCAP options for max 375 and 500 SIM’s

Additional Prepaid Plans

13.0 Apr 2012 John Sherwood BGAN Link Introduction

14.0 Oct 2012 John Sherwood Document transferred to Inmarsat branding

Addition of BGAN Link Geographic Plans

Removal of restriction in US territories for Pre-Paid

Voice call origination

15.0 November 26, 2013 Roxanne Fleming Removal of Russian Geo Plans 1st May 2013

BGAN Subscription and Package Clean-up

Addition of BGAN HDR Streaming Services

Addition of BGAN Link Geo 30MB Plan

Addition of BGAN Link Geo Unlimited Plan

Updated billing details

General Formatting

15.1 January 1, 2014 Roxanne Fleming Updates to BGAN Link Geo Plans

Updates to Priorities

15.2 February 10, 2014 Roxanne Fleming Updates to section 4.3 - CDR Thresholds

15.3 April 28, 2014 Roxanne Fleming Updates to section 4.8 – Upgrades/Downgrades



16.0 November 20th, 2014 Roxanne Fleming Updates to sections:

- 2.6.1 – Removal of Hong Kong Pop/closure of

Guaranteed Access

- 3.3/3.5/3.9 – BGAN Package Options

(Standard plan price increase and

closure/addition of BGAN Link plans

- 3.8 – Prepay options – example added for

expiry of vouchers

- 4.10 – Accidental Deactivation/Reactivation

- 5 – BGAN Priority updates completed

17.0 March 1st, 2015 Roxanne Fleming Updates to sections:

- 3.6.3 – added details of the new BGAN MB 12

mth 10 SIM plans

- 5.0 – updated priority list

18.0 October 1st, 2015 Roxanne Fleming Updates to sections:

- 2.1 & 2.3 – updates to BGAN terminals

- 3.6 - Addition of new Sub-Sahara plans

- 5.0 – updated priority list

18.1 November 1st, 2015 Roxanne Fleming Updates to section 3.8. Description details

updated.

19.0 July 1, 2016 Robin Murphy Updates to sections:

- 3.2 – Remove of 2GB Global Plans

- 3.9 – New pre-paid vouchers

- 5 - Priorities

20.0 February 1, 2107 Robin Murphy Updates to sections:

- 2.6.1 – Removed Guarenteed Access Type

- 3.0 – Removed Airtime & Equipment Bundles

- 3.3 – Up-dated plan options


- 3.5 – Added Media Link

- 3.11 – Added BGAN Baseline Plan

21.0 May 1, 2017 Robin Murphy Updates to sections:


- 3.9 – Added Standard+ Plan

- 5.0 – Updated priority list



Contents

1. Introduction .................................................................... 7

2. Chargeable BGAN Service Components ........................... 9

2.1 Background IP 9

2.2 Voice (Circuit Switched) Services 10

2.3 Streaming 10

2.4 ISDN 12

2.5 SMS 12

2.6 Additional BGAN Access Types 12

2.6.1 BGAN Access Types descriptions 12

2.6.2 Charges for ‘Orphan’ User Profiles 14

2.6.3 Minimum Contract Duration for Access Types 14

3. BGAN Package Options .................................................. 15

3.1 BGAN Geographic Plans 15

3.2 BGAN Link 17

3.3 BGAN Link Geo / Global Unlimited Plans 21

3.4 BGAN Link Mobility (Sub-Sahara) Plans 22

3.5 Media Link 23

3.6 Shared Corporate Allowance Packages (SCAPs) 23

3.7 Humanitarian SCAPs 28

3.8 Prepaid/Vouchers 31

3.9 BGAN Standard+ 37

3.10 Standard (Economy) Plan 378

3.11 BGAN Lite 39

3.12 BGAN Standard Baseline 39

3.13 BGAN Premium/Flexible 40

4. Pricing Principles ........................................................... 44


4.1 Activation Fee 44

4.2 Measurements and Billing Increments 44

4.3 CDR Thresholds 45

4.4 Minimum Contract Duration & Early Termination Fees 46

4.5 Start of Contract Term 47

4.6 Automatic Renewal of Contract 48

4.7 Prorating of Recurring Fees and Allowances 48

4.8 Upgrades/Downgrades between Subscriptions/Packages 49

4.9 Carry Over of Unused Allowance 51

4.10 Accidental Deactivation/Reactivation 51

4.11 Suspension of a SIM Card 52

4.12 Deactivation of a SIM Card 52

4.13 Lost/Stolen/Damaged SIM Cards 53

4.14 Ability to Change T&C’s or Pricing 53

5. Subscriptions and Subscription Priorities ...................... 54


1. Introduction

This document sets out the pricing structure and related business rules of the Land BGAN service

offering of Inmarsat via DP code 1020. The BGAN Service contains a number of service

components, which all can have different prices and pricing structures. Please review this

document carefully for the pricing rules associated with BGAN airtime service from Inmarsat via

DP code 1020.

These pricing rules supplement and are in addition to the Mobile Satellite Services and Equipment

Terms and Conditions posted on www.inmarsat.com, which govern the provision by Inmarsat of

all of its services.

Please note:

All BGAN packages are fully integrated into our provisioning and online management system,

Dashboard™. Inmarsat DP 1020 customers are able to activate, manage, view traffic and create

reports in the Dashboard. This is all fully automated and directly linked into the Inmarsat Business

Support System; there is no manual interface involved.

Therefore it is very important that you as a customer, and if you are a reseller your end

customers, fully understand all of the applicable Pricing Terms & Conditions.

The different BGAN Service components, to which a price is attached, are:

Background IP

Streaming for 32, 64, 128,176, 256, 384+ kbit/s, HDR Half Channel/64K, HDR Half Channel Symmetric, HDR Full Channel/64k, HDR Full Channel Symmetric

Circuit Switched Voice: (BGAN to Fixed, BGAN to Cellular, BGAN to BGAN/FBB/SBB/SPS, BGAN to Voicemail, BGAN to other Mobile Satellite Services)

ISDN/Fax/Audio 3.1

Voicemail

SMS

There are minimum durations and billing increments applicable to all traffic types. Besides

individual service prices, the service components are also available via pre-defined subscription

based packages with set minimum contract terms. The packages are available as post-paid,

and for a number of plans paid in advance packages.

All activations and changes therefore become effective and legally binding immediately

after they have been confirmed by the customer in the Dashboard.


There are a number of different pricing options, which are explained in this

document. It is important to note that some of these pricing options are no longer

available for activations but continue to be listed for pre-existing activations.

When there are no longer any SIMS activated on the former plans, then reference

to them will be removed from this document.

BGAN Link Global & Geo Plans BGAN Geographical Plans BGAN Mobility (Sub-Sahara) Plans Media Link Plans BGAN Commercial and Humanitarian SCAPs BGAN Standard Plan BGAN Standard Baseline Plan BGAN Premium and Flexible Plans

Prepaid Plans Equipment and Airtime Bundles Starter Plans Economy (Stratos Standard Plan) Lite

And there are a number of optional Value added services:

The Trench™ Firewall service

Private IP Access (private dynamic IP address)

Public IP Access (Single Global public IP address, dynamic or static)

Business Access (Private network / Closed User Group via VPN/Leased Lines)

Guaranteed Access (withdrawn from new activations Nov/2014)

Data Usage Units:

1 Gigabyte (GB) = 1,024 Megabytes (MB)

1 Megabyte (MB) = 1,024 Kilobytes (KB) = 1,048,576 Bytes

10 Kilobyte (KB) = 10,240 Bytes


2. Chargeable BGAN Service Components

2.1 Background IP Background IP, also referred to as Standard IP, is the most popular class of data service used

with BGAN. It is a best effort throughput service with different classes of terminal supporting

varying maximum data speeds, as shown in Table 1. This is an IP based service compatible

with commercial off the shelf IP devices. Some of the most common uses for the service

include email, ftp, and web browsing.

Table 1: Maximum Background IP by Terminal

Model Maximum Supported

Background IP Speed

Portable & Fixed Explorer 510 Up to 464 kbps

Explorer 710 Up to 492 kbps

Hughes 9211 Up to 492 kbps

Hughes 9202 Up to 448 / 464 kbps

Hughes 9502 Up to 448 / 464 kbps

Mobile Terminals Explorer 325 Up to 448 / 464 kbps

Hughes 9450-C11 Up to 448 / 464 kbps


Old Terminals Explorer 300 Up to 240 / 384 kbps



Glocom GX10 Up to 492 kbps

Glocom GX11 Up to 448 / 464 kbps

Hughes 9350-C10 Up to 492 kbps

Hughes 9201 Up to 492 kbps

Sabre 1 Up to 240 / 384 kbps

Wideye Safari Up to 492 kbps

The charge is volume-based traffic in any direction; either originated or terminated on a BGAN terminal, but excluding traffic to other MSS services.

An interactive class quality of service (QoS) is also available on the BGAN network for Standard IP; this is charged at the Standard IP rate per MB. However, Inmarsat does not support or promote this QoS as it is only accessible from AT commands and is not for general use. The Interactive IP traffic is charged at the same price as the Standard IP traffic.

In BGAN Mobile to Mobile each terminal pays. The pricing per MB can vary depending on which commercial pricing package the SIM card is activated. If the SIM card is activated on a geographical plan the price per MB also varies depending in which geography the terminal is being used. A higher rate per MB is charged for usage outside of the geographical region.


2.2 Voice (Circuit Switched) Services

There are different voice rates for:

BGAN to fixed (Terrestrial) BGAN to Cellular BGAN to BGAN, FleetBroadband, SwiftBroadband and GSPS (termed: on network calls) BGAN to Satellite Phone Services. BGAN to other Mobile Satellite Services (MSS) Voicemail

Single Global Charge

Currently there is one single global charge per voice type traffic. Specifically, there is one global charge for voice to terrestrial, one to voicemail, one to cellular, one to BGAN, one to FBB, SBB and GSPS, one to SPS and one global charge for each of the other MSS destinations. Inmarsat currently has not announced any concrete plans to change this yet, but might introduce zonal pricing based around call destinations for existing and new SIMs in the future in order to provide the lowest wholesale pricing to specific regions.

Charges for circuit switched voice and ISDN services are currently based on the destination of such calls with such destinations differentiated as between fixed and cellular terminations.

Circuit switched voice charges include terrestrial interconnection costs. There is no support for any form of Premium Mobile Originated voice calls.

Voicemail

Unanswered voice calls will automatically divert to the Inmarsat voice mail platform after a time period specified on the LaunchPad has elapsed.

The called SIM will not be charged for the message left on the voicemail platform.

SIMs will be charged for calling the voicemail platform to retrieve messages.

There will be no charge for the notification of voicemail from the BGAN network.

Call Forwarding

If the SIM has an alternative call forward number set-up on BGAN, then any additional costs associated with such call forwarding will be passed on to the SIM that has initiated the call forward.

Example: A BGAN SIM has set-up call forwarding to its company’s head office. Someone calls the

BGAN SIM and is automatically diverted to the call forward number. The caller will be charged for

the call to the BGAN SIM. The BGAN SIM will be charged for the call leg from the BGAN network to

the call forward destination number.

2.3 Streaming

There are 10 different Streaming options: 32 kbit/s, 64 kbit/s, 128 kbit/s, 176 kbit/s, 256 kbit/s, 384+ kbit/s (named BGAN X-Stream) HDR Half Channel/64K, HDR Half Channel


Symmetric, HDR Full Channel/64k, HDR Full Channel Symmetric with the maximum streaming speed supported varying by terminal model, as shown in Table 2.

Even though 8 kbit/s and 16 kbit/s Streaming is not commercially available on BGAN (FleetBroadband and SwiftBroadband do support these speeds) it is possible to set up a connection via AT Commands on the terminals. Note that these Streaming calls will be charged at the 32 kbit/s Streaming rate.

The premium BGAN X-Stream service (384+) allows a guaranteed minimum video streaming rate of 384 kbps (in return direction, mobile to terrestrial), and 360kpbs (in forward direction) with up to 450kbps expected under optimal conditions. BGAN X-Stream was launched Q2 2009.

The charges for streaming services in the BGAN Pricing spreadsheet are in respect of the costs of streaming such traffic within the BGAN network. This is excluding Inmarsat DP1020 costs for managing the initial origination and/or final delivery of such traffic from/to the end customer (Guaranteed Access).

Should the volume of data transmitted be zero, there will still be the normal charge based on the time that the user has been connected to the network.

Table 2: Maximum Streaming by Terminal

Model Maximum Supported Streaming Speed

Portable & Fixed Explorer 510 32, 64, 128 kbps

Explorer 710 32, 64, 128, 176, 256 kbps, BGAN X-Stream, BGAN HDR

Hughes 9211 32, 64, 128, 176, 256 kbps, BGAN X-Stream, BGAN HDR

Hughes 9202 32, 64, 128 kbps

Hughes 9502 32, 64, 128 kbps

Mobile Terminals Explorer 325 32, 64, 128 kbps

Hughes 9450-C11 32, 64, 128 kbps

Explorer 727 32, 64, 128, 176, 256 kbps, BGAN X-Stream on the pause

Old terminals Explorer 300 32, 64 kbps

Explorer 500 32, 64, 128 kbps

Explorer 700 32, 64, 128, 176, 256 kbps & BGAN X-Stream

Glocom GX10 32, 64, 128, 256 kbps

Glocom GX11 32, 64, 128 kbps

Hughes 9201 32, 64, 128, 176, 256 kbps & BGAN X-Stream

Hughes 9350-C10 32, 64, 128, 256 kbps

Sabre 1 32,43 kbps

Wideye Safari 32, 64, 128, 256 kbps


2.4 ISDN

Since service launch in 2005 there has been one single global charge for ISDN traffic. Inmarsat currently has not announced any plans to change this yet though might introduce zonal pricing based around call destinations for existing and new SIM cards in the future. It is possible to use the 3.1 kHz ISDN audio channel to make a voice call from a BGAN user terminal to either of a GAN, Fleet or Inmarsat B (ISDN) user terminal. Such voice calls are charged at the appropriate ISDN rate.

ISDN Mobile to Mobile charge is the same charge as for ISDN Mobile to Fixed.

For ISDN, the charges are for duration based traffic from BGAN terminals (including to BGAN

terminals), but excludes traffic to other MSS services.

2.5 SMS

SMS is a low cost means of sending short text messages to and from BGAN. An SMS is up to 160 characters in size as defined by the GSM Association. For messages that contain more than 160 characters, an additional SMS will have to be generated manually for the excess characters and sent separately.

If an SMS is sent to more than one recipient, then there will be a separate CDR and charge for each recipient that this SMS is sent to.

SMS charges are on the basis of submission of each message to the SMS-C and not on successful delivery to the recipient.

There is no charge to receive an SMS on a BGAN terminal for the BGAN user.

Inmarsat does not intend to support any form of Premium SMS, either Mobile Originated or Mobile Terminated. Where Inmarsat is aware of a Premium Rated destination, such as a Chat Line, then they will not support the connection of Premium Rated Voice or SMS for either call origination or termination.

2.6 Additional BGAN Access Types

2.6.1 BGAN Access Types descriptions

For customers using BGAN SIM cards registered with DP code 1020 Inmarsat provides

customers with a range of flexible IP address and access type solutions. These include public,

private, dynamic and static IP addresses as well as various end-to-end streaming and private

network solutions. These are designed to increase security, save money and offer the highest

flexibility in terms of access and application requirements. All of them can be combined with

the pricing options as described in the next chapter. The charges are specified in your contract.


Private IP Access™

A perfect fit for most BGAN, FleetBroadband and SwiftBroadband users, Private IP Access

provides terminals with a private dynamic IP address in the range 10.x.x.x. The Inmarsat DP

1020 network takes care of the necessary network address translation (NAT) to allow terminals

to access the Internet. There is no extra charge for Private IP Access.

Private IP Access is ideally suited for customers with typical office application needs like web

browsing, email, ftp and instant messaging. Several VPN solutions are also supported, but the

success rate is highly dependent on the setup of the corporate VPN access node. More complex

applications like video conferencing, certain crypto equipment and the use of servers are not

supported by Private IP Access.

Public IP Access™

With Public IP Access, terminals get a single public IP address from Inmarsat’s range of public

IP addresses. There is no NAT. Terminals are accessible from the Internet on the same IP

address as the one used for traffic to the Internet. This address can be dynamically or statically

allocated:

Public IP Access Dynamic

- This public dynamic address will change with each data session.

Public IP Access Static

- The User Terminal always gets the same IP-address regardless of its location

globally.

Upon activation customers select the entry point to the Internet, called ‘Home-POP’, in the

Inmarsat Dashboard (Amsterdam, New York or Hong Kong). The Home-POP chosen should be

closest to internet destinations typically used by the customer.

Forced Routing countries: some countries have a legal requirement that all traffic that

originates from that country is first routed to a national POP of that country before being

routed onwards. This is currently applicable for China and Russia. Inmarsat offers the option to

allow the customer to disable a Forced Routing APN on a SIM card which means that the

terminal will not be able to run data traffic in that country.

Public IP Access is ideally suited for applications that require a public IP address. Some typical

application examples are crypto devices, videoconferencing units, IP telephony, some VPN

applications and web and email servers. Of course, all the applications that function with

Private IP Access will also work with Public IP Access. There is a small monthly fee for Public IP

Access.

Key advantages of Public IP Access for customers:

The User Terminal always gets the same IP-address regardless of its location


There is no address translation happening on this address so an ideal fit for most applications

By making it the default user profile in the Dashboard system the end user does not have to fill in any username/password anymore

Simplified troubleshooting for Service Provider Table 4: Origin of Inmarsat Solutions IP address ranges

Home-POP Region IP Address Range

Amsterdam 212.165.96.0/20

New York 216.86.240.0/20

Note: IP-ranges given here are valid now. Inmarsat reserves the right to change and expand public IP

ranges in the future.

BusinessAccess™: A Private Network Solution

BusinessAccess provides a fully private network or Closed User Group solution between BGAN

users and the corporate network by means of a secure interconnection via Leased Lines (FR,

ATM, and MPLS) or IP/VPN (VPN tunnel between our network POP and customer location). This

is set up via the global Nexus network. IP addressing will be tailored to the specific needs of

the relevant corporate network.

2.6.2 Charges for ‘Orphan’ User Profiles

The BGAN access types which are part of a User Profile are normally linked to SIM cards.

However if the User Profiles are activated/set up separately from the SIM card the situation can

occur that the User Profile is still available under the account but that it is not linked to any

SIM card. For example, if the end user wants to keep the specific IP address and

username/password for a later project where a different SIM card will be activated in the

future. In this case the user will be charged against the Account. This type of user profile is

named an ‘orphan user profile’. At the end of the month the Inmarsat I4 billing system for DP

code 1020 checks if there are any orphan user profiles on the Account. If so then they are

charged on the invoice for that specific month.

2.6.3 Minimum Contract Duration for Access Types

Public IP Access does not have a minimum commitment term though the minimum charge is

one month. Please note that these charges are not prorated meaning if you activate a static IP

address halfway through the month, the charge will be for the full month.

For BusinessAccess VPN there is no official minimum contract term but as a minimum the one

time fees and the monthly fee for a minimum of one month applies.


For BusinessAccess leased lines the minimum contract term shall depend on the minimum

contract term that the local Telco has for the local tail part so this is case by case. In most

cases the minimum contract term from local Telco’s for leased lines are 12 months minimum.

3. BGAN Package Options

BGAN pricing consists of a range of package options:

Existing Packages/ Open for New

Activations

Existing Packages/ Closed for New

Activations

Economy (Standard Plan Only) Starter Plans

BGAN Standard Baseline Lite

SCAPS – Money Bundles Premium/Flexible - Volume

BGAN Geographical SCAPS – Volume Allowances

BGAN Link Global BGAN Link Geographical - Money

BGAN Link Geo Unlimited

BGAN Link Mobility (Sub-Sahara)

Media Link

Premium/Flexible – Money

Humanitarian

Prepaid

3.1 BGAN Geographic Plans

As a trial to test out price-elasticity Inmarsat introduced on 1st Dec 2007 some special

geographic packages with attractive pricing for background IP. These packages were tested in

specific geographical locations in order to accelerate BGAN penetration in those specific

locations.

From 1st September 2010 until 1st December 2010 it was possible to either activate a Volume Allowance or a Money Bundle version of these plans. The Volume Allowance Plans were closed for new activations on 1st December 2010, but plans activated prior to 1st December will continue and automatically renew in the normal way. Any new activations will be configured as a MB Allowance plan in which no rollover of allowances is permitted if it is not all used in the current month.

For Volume allowance versions the monthly subscription fee includes 7.5 MB of in-region Background IP traffic.

For Money bundle versions the monthly subscription becomes a Money Allowance at the same amount and if all of the money is used for Standard IP then the implied allowance will purchase 7.5MB of in-regions Standard IP data.


The in region run on charge for Standard IP is the same as in bundle charge. The out of region run on charges are at the same rate applicable to the Global Plans.

The Geographic Plans are currently available in the following countries:

People’s Republic of China Southern Africa comprising of Botswana, Lesotho, Mozambique, Namibia, South

Africa, Swaziland and Zimbabwe. South America comprising of Argentina, Belize, Bolivia, Brazil, Costa Rica, Chile,

Colombia, Ecuador, El Salvador, French Guiana, Guatemala, Guyana, Honduras, Mexica, Nicaragua, Panama, Paraguay, Peru, Suriname, Trinidad and Tobago, Uruguay, and Venezuela.

The Postpaid Geographic plans can utilize all services (Background IP, Streaming, ISDN, Voice, and SMS) that are currently available under the BGAN Economy Plan. Rating of these services is independent of other BGAN packages. It is considered a separate package that cannot be used together with other packages such as Economy, Lite, Premium, Flexible and SCAPs packages.

The minimum contract term is 12 months and these plans are only available on a monthly basis.

Pricing

You can currently select from three different subscriptions:

1. The China package 2. The Southern Africa package 3. The South America package

*Inmarsat ended the Russian package plans for new activations effective 1st Jan 2013 and Inmarsat DP 1020 ended them effective 1st November 2012.

Please confirm with your sales manager that one of these options are added to your contract, otherwise you will be charged at list prices.

Usage of the SIM within the Geographic region country for which it was activated is determined by the country information as available from the BGAN CDRs (originating country).

Inmarsat will make every effort to ensure the accuracy of the country information on the CDRs supplied. Should there be any dispute concerning this information then it is down to Inmarsat discretion as to make any adjustments to the retail charges for the end user. Inmarsat will not make any adjustments to wholesale charges for disputed customer locations.

The geographic pricing does not apply in cases where a geographic package is activated on a discreet SIM as Inmarsat does not return the position location in the CDRs. Therefore these SIMs cannot benefit from geographic pricing if they want to keep their location a secret.

When the SIM is being used within the designated geographic region and the money allowance

http://www.answers.com/topic/argentina

http://www.answers.com/topic/venezuela


has all been used up within the month, there are separate airtime rates applying for Standard IP (both uplink and downlink) for:

Within the regions China and Southern Africa,

Within the South American region, Out of Region: When the SIM is used outside of the country or region for which the SIM

was activated, Standard IP will be charged at a premium to current Inmarsat DP 1020 BGAN Economy rates (similar to a GSM roaming concept).

Please refer to the Inmarsat DP 1020 List prices for details of actual rates.

Inmarsat will review the progress of BGAN geographic pricing on an ongoing basis with particular regard to market developments, channel activity, adherence to the underlying business objectives, etc. and at its sole discretion, may decide to vary or withdraw it. Inmarsat will provide minimum notice of 90 days’ notice of its decision except in exceptional circumstances where a shorter notice period will apply.

All services and all Inmarsat DP 1020 Value Added Services can be used in combination with the Geographical packages.

CDR Information:

The existing format of the Call Data Records (CDR’s) contains ISO3 country codes for example, GBR, Great Britain. This information is the basis for charging and is available to SPs for their retail billing.

The CDR’s show in the zone column if the background IP session was inside (IRG) or outside (ORG) the region. This is also shown in the CSV, D91 and TaB.txt files.

Inmarsat makes all reasonable efforts to ensure the accuracy of the country information on the CDRs supplied. Should there be any dispute concerning this information, then it shall be at the SP’s discretion to make any adjustments to the retail charges for the end user. Inmarsat will not make any adjustments to wholesale charges towards DP1020 for any disputed customer locations.

3.2 BGAN Link

BGAN Link was launched in April 2012 and comprises of Flat Rate Pricing Packages for Standard IP connectivity. The service is designed to offer a credible and competitive alternative to certain Ku-band service offerings and provides monthly MB usages at compelling subscription and run-on costs. It is a fixed terminal location service available for Class 1 or Class 2 BGAN Terminals and includes several different package options. Indebt details regarding the BGAN Link suite of products are provided below. Additional information (BGAN Link Application form and Pricing Tool) can be found on Liftoff or Gateway.


Package Subscription Options Term Options

BGAN Link - with SAC-C

30GB – Global 30GB – Geo

30GB – Mobility (Sub-Sahara)

Media Link

12 month

3 month

3.2.1 BGAN Link Definitions

Inmarsat will validate all BGAN Terminals and their SIMs provisioned and utilised against these plans and where the terminal is not Class 1, the SIM will be charged at the BGAN Standard Plan rates on a retrospective basis from the date of commencement of service for that terminal until such time as it is changed to Class 1.

BGAN Link is subject to assessment of available satellite resource in certain geographic areas, or above certain volumes, before approval can be granted. These geographic restrictions will be reviewed on a regular basis; therefore customers are advised to discuss their specific requirements for BGAN Link with your Inmarsat DP1020 account manager who will then confer with Inmarsat product management prior to submission of a formal application for service.

Each month, each BGAN terminal will be billed for the provisioned SIM in accordance with the contracted rate for that terminal and any additional run-on MB usage over the MB allowance per month (where the customer has not opted for a Fixed Fee Plan including SAC-C).

BGAN Link Plans include Standard IP traffic only and are data allowance plans rather than Money Bundles. Any additional usage for services such as Voice, Streaming IP, SMS or ISDN will be charged in addition to the monthly subscription in accordance with the customer’s contracted rates for that terminal.

BGAN Link plans have a minimum duration of twelve (12) months or three (3) months. If a terminal is disconnected from any of the BGAN Link plans or downgraded to a lower priority plan, as described earlier in this document, the terminal will incur an early termination or downgrade penalty comprising of the balance of the relevant subscription for the existing plan.

BGAN Link is intended for use at a specific location only and may not be considered a portable service. The customer must advise Inmarsat DP1020 of each specific BGAN terminal location through provision of GPS Latitude and Longitude co-ordinates. The terminal will then be locked to this location. Moving that terminal beyond this location will result in application of BGAN Standard Plan rates to all traffic passed during the time the terminal was not at the pre-defined location. A customer will be notified as soon as the location is found to be incorrect and the Standard Plan rates will apply from that time until either confirmation is


received and validated that the terminal has been relocated back to the declared location, or that a request has been submitted and agreed by Inmarsat for a new location.

BGAN Link terminal locations may be re-provisioned on a quarterly basis to another pre-defined location not subject to geographic exclusion. Customers must provide thirty (30) days’ notice of the intention to relocate each terminal, together with relevant GPS co-ordinates information for each location re-provision.

3.2.2 BGAN Link Fair Use Policy As the Inmarsat network is a contended network, Inmarsat employs a Fair Use Policy to ensure that all users behave in a responsible way to ensure that they benefit from access to the network. BGAN Link is focused on the use of the BGAN service for the provision of an internet capability onsite and on applications such as internet access, email and Instant Messaging. The Fair Use Policy is applicable to all BGAN Link plans and is the key enabler in providing a Fixed Fee option when used with SAC-C.

In order to benefit from an optimum quality, Inmarsat does not recommend using BGAN Link for high bandwidth applications or activities such as:

Point-to-point file sharing such as BitTorrent, DirectConnect, e-Donkey, FastTrack Kazaa, Gnutella, Open FT and any other current P2P clients;

Mainstream un-optimised commercial Voice over IP clients such as Skype. MP3/4 downloads; Movie downloads; Broadcast or point-to-point streaming (including mainstream video sites such as

YouTube and internet radio);

Any traffic deemed inappropriate or detrimental to the Inmarsat network.

Inmarsat recommend optimising http traffic volumnes by using technology such as “lossy” compression, lossless compression, advertisement optimisation or anoy other Value Added Services (VAS) available with the service to reduce the inefficiencies of normal un-optimised internet traffic and provide an enhanced user experience and enhanced value from the package. Inmarsat requires DPs providing BGAN Link to provide and support firewall applications to block as many of these types of traffic as possible. All Point-to-Point file sharing will be deemed outside the Fair Use Policy and it will be expected that the DP filters this type of traffic using a combination of DP Value Added Services (VASs) and Inmarsat’s Service Aware Control & Charging (SAC-C).

3.2.3 Service Aware Control and Charging (SAC-C)

SAC-C is a traffic management policy system that resides in Inmarsat’s BGAN 3G Core Network. When this optional system is selected by a customer, if a SIM reaches a certain volume it is


possible to send alerts and if necessary suspend the SIM. With SAC-C it is possible to provide an automatically administered managed service. Throughout the month, the volume and rate of consumption is monitored so that a traffic management algorithm can be applied to moderate bandwidth such that excessive usage or burn rate (typically associated with applications outside the FUP) initiates a QoS change to normalise the rate of consumption until the following day/month. This will only apply to SIMs that are on a very high usage trajectory that would typically exceed the monthly volume in great excess. In the event of a SIM exceeding the monthly allowance, data connectivity on the Standard IP service will continue free of charge, however at a reduced throughput (64 or 128kbps depending on the SAC-C profile applied)

Customer certifies it is fully aware and agrees that where the SAC-C option is selected, the use of the SAC-C system is required prior to commencement of the BGAN Link Plan. If the customer fails to use SAC-C then the customer is charged out of bundle charges, customer shall indemnify and keep Inmarsat indemnified from and against all losses incurred out of or in connection with any claims related to the use or operation of the SAC-C system. Inmarsat shall not be liable for any out of bundle charges and customer will be billed accordingly.

SAC-C profiles available with BGAN Link Plans:

Plans SAC-C Profiles Description

BGAN Link Unlimited (Global & Geo) BGAN Link Mobility Media Link

1) Algorithmic_VLA_30G_E2E 2) Algorithmic_VLA_30G_E2E_64 3) FLAT_30GB_E2E

1) Daily throttling to 128kbps at 95%

2) Daily throttling to 64kbps at 95%

3) Monthly SAC-C throttling to 128kbps at 95%

Daily SAC-C means that the monthly allowance is divided by 30; i.e. 1GB a day in the case of BGAN Link Unlimited plans. The allowance is cumulative, which means that if the 1GB is not used on Day 1, it is added to the next day. Monthly SAC-C means that the monthly allowance is available form Day 1; i.e. 30GB can be used whenever suitable. For those customers who opt in to SAC-C, the service will employ sophisticated monitoring of a UT’s allowance and will vary the Quality of Service (QoS) experienced by an individual connection to the network so that the usage remains within the contracted allowance for that terminal. In the event that a user exceeds the allowance, the QoS may be significantly reduced until the next month commences or over a distinct time period.

It is the responsibility of the customer to ensure that any operational applications will not be affected by SAC-C policy.

To guard against the unlikely event of an outage of the SAC-C system, the customer is able to manage data volumes using the on-line credit control tools provided by Inmarsat Dashboard which can be set up to inform the customer if a terminal is about to exceed its allowance limit.


Inmarsat will not be responsible for traffic generated outside the Fair Use Policy Limit in the unlikely event of a SAC-C outage. Currently, Secondary PDP Contexts will not be available for use with this package until further notice. Customers should be aware of any impact on specialised Value Added Services. This does not impact the initiation of multiple Standard or Streaming Primary PDP Contexts.

3.3 BGAN Link Geo / Global Unlimited Plans

Inmarsat currently offers customers a BGAN Link Geographic Unlimited Package, which

includes four subscription plan options. The two Class 2 only plans were closed to new

activations as of January 31, 2017.

Subscription Plans

BGAN Link Geo Unlimited 1YR – Class 2

BGAN Link Geo Unlimited 1YR – Class 1 & 2

BGAN Link Geo Unlimited 3Mth – Class 2

BGAN Link Geo Unlimited 3Mth – Class 1 & 2

Inmarsat also offers a Global 30GB version of this plan to all customers. This includes four

subscription plan options as well:

Subscription Plans

BGAN Link Global 30GB-1YR-Class2

BGAN Link Global 30GB-1YR-Class1

BGAN Link Global 30GB-3mth-Class2

BGAN Link Global 30GB-3mth-Class1

Allowance is monthly, and there is NO roll-over of unused allowance.

Within these subscriptions, SACC is a mandatory component and will include a fair use policy of

30GB. If a customer exceeds the 30GB threshold, SAC-C will throttle appropriately and the

customer will not be charged any additional dollars for overage on standard IP usage.

These plans are structured as data allowance plans rather than money bundle plans and can

have a minimum commitment term of twelve (12) or three (3) months.

BGAN Link Geo Unlimited/Global can only be used with a class 1 or class 2 BGAN Terminal. On

the Global plans, Class 2 terminals will be priced at a higher monthly rate.


The BGAN Link Geo Unlimited plans are currently available in the following countries:

LatAM Region – South American Region including Mexico but excluding Cuba Sub Shara region – All African Countries excluding Morocco, Algeria, Libya, Egypt,

Sudan, Somalia, Tunisia and Western Sahara

Australia and New Zealand Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Mongolia,

Russian Federation, Tajikistan, Turkmenistan, Ukraine and Uzbekistan

Canada and Antarctica.

The Global 30GB Plan is available in all other countries/regions than listed above.

The Global 30GB Plans will close to new activations as of June 23, 2017.

3.4 BGAN Link Mobility (Sub-Sahara) Plans

4 BGAN Link Mobility (Sub-Sahara) plans are currently available. The two Class 2 only plans

below will close to new activations as of January 31, 2017.

Subscription Plans

BGAN Link Sub-Sahara 1YR-Class2

BGAN Link Sub-Sahara 1YR-Class 1 &2

BGAN Link Sub-Sahara 3mth-Class2

BGAN Link Sub-Sahara 3mth-Class 1 & 2

These plans are structured as 30GB data allowance plans (includes background IP only) rather

than money bundle plans and can have a minimum commitment term of twelve (12) or three

(3) months.

Allowance is monthly, and there is NO roll-over of unused allowance.

Within these subscriptions, SAC-C is a mandatory component and will include a fair use policy

of 30GB. If a customer exceeds the 30GB threshold, SAC-C will throttle appropriately and the

customer will not be charged any additional dollars for overage on standard IP usage.

Plans offer User Terminal mobility within a specified list of countries (as listed below) with NO

re-provisioning charges being applied. Moving the User Terminal outside of the specified

country list will not incur terminal re-provisioning fees, but will result in regular BGAN rates

being charged to the terminal.

Sub-Sahara Plan user Terminal Defined Country List

Angola Djibouti Madagascar Sao Tome and Principe

Benin Equatorial Guinea Malawi Senegal

Botswana Eritrea Mali Seychelles

Burkina Faso Ethiopia Mauritania Sierra Leone


Burundi French Southern &

Antarctic Lands

Mauritius South Africa

Cameron Gabon Mayotte South Sudan

Cape Verde The Gambia Mozambique St. Helena

Central African Republic Ghana Namibia Swaziland

Chad Guinea Niger Tanzania

Comoros Guinea-Bissau Nigeria Togo

Congo (Brazzaville) Kenya Reunion Uganda

Congo (Democratic Republic) Lesotho Rwanda Zambia

Cote d’lvoire Liberia Zimbabwe

3.5 Media Link

There are currently 2 plan options available:

Subscription Plans

Media Link Monthly 1 YR

Media Link Monthly 3 Mth

Media link is applicable for Media customers within the Sub-Saharan Africa countries only.

These plans provide both a Streaming Allowance and a Data Allowance. Only X-Stream (384+

kbit/s) and/or HDR Full Channel 64k will consume the Streaming allowance. Allowances can

only be used within the Sub-Saharan Region, any traffic outside the region will be charged

incrementally.

For the 12 Month (1 Year) plan any unused allowance, of both allowance types, will have the

value of that allowance provided back to the customer in the form a credit, after the minimum

commitment has been met. The 3 Month plan does not provide roll-over or any credit for any

unused allowance. SAC-C is a mandatory component of the 3 Month plan, options explained in

section 3.2.3.

3.6 Shared Corporate Allowance Packages (SCAPs) (not applicable to BGAN Link suite of products)

The SCAP packages consist of subscriptions that include an allowance that can be shared across multiple SIM cards. The allowance consists of either a monetary amount in case of a Money Bundle, or consists of a fixed number of MBs and Voice minutes in case of an Allowance Bundle, which can be used for calls to Fixed, Cellular, BGAN, Voicemail.


Each SIM card under the SCAP will be able to use as much or as little of the allowance as

required within the specified period (this can be closely monitored with certain credit limitations

in the Dashboard to avoid just a few of the SIM cards using up all the allowance which was

meant for a pool of SIM cards).

The SCAP options offer additional flexibility to Inmarsat DP1020 partners who are able to sell multiple numbers of SIM cards to single corporate-type entities such as large scale business entities, NGOs and government entities. There are two main types of SCAPs

Commercial SCAP and Humanitarian SCAPs

3.6.1 SCAPs Definitions

Given the overall BGAN proposition and pricing, these SCAP packages are not designed to be

available to a service provider to effectively ‘pool’ the use of a group of SIMs belonging to

different end customers. They are strictly limited to single corporate-type entities. A special

application form needs to be filled in by the SP and signed by the end user. Inmarsat then

needs to approve the application and issue a SCAP ID before the SCAP package can be made

available to the Partner and the customer. A SCAP application form must be submitted for each

instance of a SCAP being created, even if this is an upgrade or downgrade from an existing

SCAP, as each SCAP ID issued will be unique and can only be used once.

Inmarsat reserves the right to audit the information provided regarding the identity of the

Corporate End User by contacting either the SP and/or the Corporate End User directly. Where

Inmarsat in its reasonable opinion concludes that there is abuse of SCAPs, then it may decide

at its sole discretion to either terminate such SCAPs, retrospectively charge the Partner for all

traffic that has been the subject of such abuse at the normal rate that would ordinarily have

applied to such traffic using the regular Economy charges that would have applied to each

individual SIM, or such other action as Inmarsat sees fit. Each SCAP will be directly related to a

maximum number of SIMs that can be provisioned. Additionally, the maximum numbers of

SIMs in the SCAP do not all have to be activated at the same time.

The SCAP pricing provides increased flexibility over the usage of the allowance as any

individual SIM (within that group of SIMs) will be able to use as much or as little of the

allowance as required within the specified period. From an Inmarsat perspective, there are no

specific charge reductions through these packages; rather, there is more flexibility in terms of

use across the corporate entity and through time. The format of these tariffs is that of shared

allowances across a number of SIMs that belong to a single corporate customer/account. This

reduces the customer’s risk associated with purchasing a number of individual allowances that

are then not fully utilized within a given time period.

3.6.2 SCAP Specific Terms and Conditions


The specific Terms and Conditions regarding SCAPs are as set out below; otherwise the

general Terms and Conditions that apply for single SIMs as set out in this document apply.

Upgrades, Downgrades and Early Termination Fees

For a SIM card to be considered for an upgrade or downgrade of a subscription, the existing rules apply where the upgrade or downgrade must be carried out within a 24 hour window i.e. 00:00:00 – 23:59:59 GMT.

Upgrade

If a single SIM is required to be upgraded into a SCAP, and a penalty charge is triggered, this charge will be waived automatically as this will be an upgrade.

Downgrade – Any single SIM downgrade, either during or outside the minimum commitment period, will not trigger a penalty charge on the SCAP unless it is the last SIM on the SCAP. In this case, if the SIM is downgraded or terminated, the whole SCAP will be terminated. If the termination is within the minimum commitment period, then the ETF will be charged accordingly.

Single SIMs can be upgraded or downgraded to a SCAP providing that:

The SCAP has not been terminated The group of SIMs has not been released by the DP back to their normal single SIM

stock

or that the SCAP has reached the maximum number of permitted SIMs.

Each group of SIMs in a SCAP can be upgraded, downgraded or disconnected as a group. The T&Cs for a single SIM will apply to the group of SIMs in the SCAP price plan.

SCAP Rate Plan upgrades and downgrades take effect immediately. The old and new subscription fees will be prorated based on the date of the upgrade/downgrade and the subscription period. There will be no activation charges when downgrading a SCAP package.

The subscription charge is for the group of SIMs included in the SCAP i.e. not for individual SIMs. The subscription charge commences when the first SIM is activated on the SCAP Plan, irrespective of whether this is a new SIM activation, or an upgrade or downgrade from another PRP.

For a change of package prior to the completion of the minimum commitment term of a chosen SCAP plan the SIM must be deactivated and a new activation carried out. The same SIM and MSISDN must be used to identify this as an upgrade or downgrade of the package. Failure to use the same SIM and MSISDN will result in possible deactivation and new activation charges.

3.6.3 Regular or Commercial SCAPs


The regular SCAP packages are aimed at individual corporate entities buying significant numbers of SIMs for an extended duration or for extended projects aimed at opening up new and/or strategic markets. These Plans will typically allow for the sharing of allowances across a number of SIMs within a single corporate entity to reduce the risk of purchasing a number of individual allowance plans that otherwise may not be fully utilized.

There are two types of regular SCAPs:

Volume Allowance SCAPs. These were closed for new activations from 1st December 2010, but all volume SCAPS activated prior to that date continue as is and will also automatically renew. SIMs can continue to be added to Volume Allowance SCAPs up to the Max SIM quantity of the allowance. Volume SCAPs cannot be upgraded to larger sizes; that will require an upgrade to a Money Bundle SCAP.

Money Bundle SCAPs, These were launched on 1st September 2010 and are available in various max SIM quantities.

Number of SIMs/MSISDNS. Each SCAP has a defined maximum number of SIMs that can be provisioned onto it. Since the launch of Money Bundle SCAPs from 1st September 2010, the maximum number of SIMs is currently as follows:

Each of the above Money Bundle SCAP plans includes:

3 month and 12 month minimum contracted terms

Different maximum number of SIMs that can be activated under the SCAP

Different included allowances of Entry, Mid, High and Super for the 12 month versions and Entry and Mid for the 3 month Money Bundle versions

MB’s and voice minutes for Volume Allowance SCAPs

Money Allowance for Money bundle SCAP’s

Money Bundle SCAP Name Maximum Number of SIMs

10 SIM 10 SIMs

20 SIM 20 SIMs

50 SIM 50 SIMs

100 SIM 100 SIMs

175 SIM 175 SIMs

250 SIM 250 SIMs


Monthly, Quarterly and Annual rollover periods

Inmarsat reserves the right to increase the number of SIMs allowed for each and will give 30

days’ notice to Inmarsat of such an increase.

There is no minimum number of SIMs to be used under the SCAP, in theory only one SIM is

enough. The number of SIM cards counted will include all Active, Pending Activation, and

Suspended status SIM cards. Cancelled or Failed Activations will not be included in the count.

3.6.4 Activations, Subscriptions and Allowances

All SIM card provisioning for the SCAP subscription is built into the Dashboard. Inmarsat

DP1020 customers are able to manage and monitor every part of the SCAP subscriptions

themselves.

The Subscription charge is for the group of SIMs included in the SCAP i.e. not for individual

SIMs. The Subscription charge commences when the first SIM is activated on the SCAP

package, irrespective of whether this is a new SIM activation, or an upgrade or downgrade

from another price plan.

Subscription and allowance prorating is based on the date of the first SIM activation on the

SCAP (including any upgraded SIM). Normal prorating rules apply as per single SIM T&Cs.

Subscriptions will automatically continue to be charged after the minimum commitment period

has expired. A group of SIMs using a particular SCAP subscription will continue to be charged a

subscription fee until a service order is received to have the last SIM within the SCAP cancelled

or moved to another price plan. This can be scheduled in advance within the Dashboard.

SCAP allowances consist of:

Money Bundle version – A subscription that has a money allowance that can then be used against ALL BGAN services, Streaming IP, Standard IP, ISDN, Voice, SMS at their respective In Bundle rates.

Volume Allowance version - Allowance consist of MBs and Voice minutes (only the Entry plans do not consist of voice minutes) which can be used for calls to Fixed, Cellular, BGAN, Voicemail.

The associated allowances will be shared over the active SIMs and will not be allocated

on a pro-rated basis for each SIM.

In both cases once the allowance has been used, then out of bundle charges will apply.

Annual Payment in Advance SCAPs – These SCAPs hold an exception to the above

rule. In the case of an annual payment in advance SCAP in which all of the allowance

has been fully used, the customer may then at his discretion either end the SCAP


without penalty or commence a new SCAP at anytime. If the customer does not notify

Inmarsat then any further usage on the original SCAP will be at out of bundle rates.

Money Bundle SCAP example - 1478.26 USD Money Allowance will be shared over the Entry 20 SIM SCAP as required, with each SIM using as much or as little of the Money Allowance as is required for use against BGAN services.

Volume Allowance SCAP example - 213 MB will be shared over the 3 (Entry) Plan as

required, with each SIM using as little or much of the 213MB as required. Example: if a customer is using a Monthly Entry SCAP 3 (max 20 SIMs) which comes with an allowance of 213 MB per month and he is actually using 300 MB that month. Then this means that the first 213 will not be charged but the additional 87 is charged against the out of bundle price per MB that is valid for his Entry plan. This will be included on his Monthly invoice together with any other services he might have used in that month that are not part of his allowance.

Any allowance that is unused at the end of the period will not be rolled over to the following

period and will be lost.

3.7 Humanitarian SCAPs

3.7.1 General Details Launched 1st February 2011 Humanitarian SCAPs are designed to offer the first responder community a cost effective entry into BGAN services which recognises that outside of emergency periods usage will be light, but there will be requirements for testing of equipment and training of personnel to ensure readiness when called upon in times of need.

This is especially important for BGAN usage that occurs outside of humanitarian event periods. With terms of up to 3 years, these plans also offer budget management predictability during non event periods when there is no access to Capex funds. There are four plan types currently available:

Postpay Standard SCAP – Global/China Plan with no rollover at year end Postpay Allowance SCAP – Global/China Plan with rollover at year end

**Please refer to the priorities’ table in section 5 for the full list of Humanitarian SCAP’s and

those which are currently available.**

3.7.2 Humanitarian SCAP Features

The money allowance can be shared across multiple SIMs belonging to the First Responder

organization. SIM cards can be added and removed from the SCAP without any extra fees,

providing that at least one SIM remains activated on the SCAP.


SCAP sizes included in the Humanitarian plans are 10, 20, 50, 100, or 200 SIMs maximum.

3.7.3 End User Qualification

These package options are only available for Not-for-profit First Responders. These include UN,

EU, relevant Government Departments, Civil Agencies, and charities. In order to be considered

as an eligible First Responder, an application form (available from your Inmarsat DP1020

Account Manager) must be filled out and returned to Inmarsat for approval.

To qualify to purchase a designated Humanitarian Pricing Package, an end-user organization

must provide aid for humanitarian crises and be a member of one of the following categories

according to the definitions below.

A traditional ‘First Responder’ (civil government), that provides immediate response to a disaster or emergency situation, whether natural or manmade (i.e. FEMA, search and rescue teams, state or local police, ambulance services, etc);

OR

An Aid Agency (non-government (NGO) or inter-government (IGO) organizations) that provides immediate relief, or ongoing recovery and reconstruction support, following a disaster or emergency situation, whether natural or manmade (i.e. UN agencies, Red Cross, CARE, Oxfam, etc);

AND

A non-military, non-profit entity commonly recognized as a member of either category listed above.

Note: Where services have been contracted out by an Aid Agency or First Responder to the private sector, then these companies will be excluded as they will be operating on a commercial basis and would otherwise fail the third criteria

above.

3.7.4 Definitions

First Responder The term 'first responder' refers to those individuals who in the early stages of an incident are

responsible for the protection and preservation of life, property, evidence, and the

environment, including emergency response providers as defined in Section 2 of the US

Homeland Security Act of 2002 (6 U.S.C. 101), as well as emergency management, public

health, clinical care, public works, and other skilled support personnel (such as equipment


operators) that provide immediate support services during prevention, response, and recovery

operations.

Public Agencies Government Agencies

Fire Departments Hospitals

Public Works/Utilities Venue Security

EMS/Ambulances Clinics

Port Security Tribal Services

Transportation Response Volunteer

Aid Agency An aid agency is an organisation dedicated to distributing humanitarian aid. Many professional

aid organisations exist, both within government (i.e. USAID, DFID, Europe Aid), between

governments as multilateral donors (i.e. UNWFP, UNHCR, World Bank) and as private voluntary

organizations (or non-governmental organisations, i.e. Action Aid, Mercy Corps, Oxfam).

3.7.5 Global Plans

Postpay Standard Plans – Key Features

Configured as a money bundle to include all services.

Offers a small test allowance equivalent to 1MB and 5 voice minutes to fixed, cellular or

on-network destination per SIM per month for training and terminal testing.

No rollover of unused allowance at year end.

Monthly and annual payment options available.

In Bundle/Out of bundle charge for Standard IP is the same.

1 Year contract option is currently available, 2 or 3 year contract options are available

upon request as they require configuration on the BSS.

Ideal for end user equipment testing and training to ensure a good state of readiness

when events occur.

Postpay Allowance Plans with Rollover – Key Features


Allowance equivalent to 100MB’s per SIM per year.

Rollover a percentage of unused allowance at year end to the following year. Rollover

percentage only applies to each year so on a 3 year plan the rollover from year 1 can

only be carried to year 2 and if not used in year 2 will be lost. Rollover will only be

available while a subscription is being paid.

- Max 33% for 2 year plans






3.7.6 China Plans Postpay Standard Plans – Key Features


Offers a small test allowance equivalent to 1MB and 5 voice minutes to fixed, cellular or

on-network destination per SIM per month for training and terminal testing.

No rollover of unused allowance at year end.





Regional geographic discount for China originated Standard IP calls. Standard IP usage

outside the China Geographic region will be charged a premium above the geographic

rate.

Chinese Government BGAN Licensing regulations apply. Postpay Allowance Plans with Rollover – Key Features


Allowance equivalent to 100MB’s per SIM per year.

Rollover a percentage of unused allowance at year end to the following year. Rollover

percentage only applies to each year so on a 3 year plan the rollover from year 1 can

only be carried to year 2 and if not used in year 2 will be lost. Rollover will only be

available while a subscription is being paid.







Regional geographic discount for China originated Standard IP calls. Standard IP usage

outside the China Geographic region will be charged a premium above the geographic

rate.

Chinese Government BGAN Licensing regulations apply.

3.8 Prepaid/Vouchers BGAN Prepaid is based on e-vouchers with units which are available in several denominations with different validity periods to address all market needs. The vouchers can be used as building blocks to create customized prepaid packages for individual market segments. No special SIM card is required and any assigned BGAN SIM card can be activated as prepaid. There is no monthly subscription or minimum commitment for the prepaid package.


BGAN prepay SIM cards can be used everywhere under the I4 footprint. Effective August 2012 the previous prohibition on use within United States Territories has been removed.

3.8.1 BGAN Prepay Package Options

There are four different prepaid package options available to customers. For the Geographic region plans, in line with the Geographic Postpay packages, customers must select one geographic region when activating the plans. (China/S Africa/S America). Per unit price is determined based on the voucher denomination purchased.

Package Charging Supports Streaming

and ISDN

Available for New

Activations

BGAN Prepay One usage rate per service No Yes

BGAN Prepay

Geographic*

Different rates for Standard IP within and

outside of the Geographic Regions

Options available for China/ S Africa/S America

No Yes

BGAN Prepay Stream** One usage rate per service Yes Yes

BGAN Prepay Stream

Geographic***

Different rates for Standard IP within and

outside of the Geographic Regions

Options available for China/S Africa/S America

Yes Yes

*Launched May 2009; **Launched Feb 2010; ***Launched Dec 2010

Details of which countries/areas are included in the regions are explained in the postpaid chapter.

If the SIM card is being used within a geographic region, for example Southern Africa, then the number of units per MB is lower than in the case where the SIM card is used outside of the Southern African region.

Introduced 1st Oct 2009: the number of Units required for Standard IP for South America is lower per MB than for the other three geographic regions.

This is in addition to the already existing postpaid geographic pricing. Whereby in the postpaid option there is an allowance of 7.5 MB included, there is no allowance in Prepay Geographic pricing.

Units per Service Type

Each service option uses a certain amount of units per MB/minute/SMS. See details below.


For example 1 unit = 1 minute of calling to a PSTN number while 1.2 units = 1 minute of

calling to a cellular number.

BGAN Service type Measure Unit

Standard IP (Global) per MB 9.10

Standard IP (In region China,

Southern Africa)

Per MB 6.00

Standard IP (In region S-

America)

Per MB 4.00

Standard IP (Out of region) Per MB 10.10

Voice calls to fixed per min 1.00

Voice calls to cellular per min 1.20

Voice calls to BGAN/FBB/SBB per min 1.00

Voice calls to SPS per min 2.00

Voice calls to GSPS per min 1.50

Voice calls voicemail per min 1.00

SMS per SMS 0.50

ISDN per min 7.00

Streaming 32 kbps per min 3.60






BGAN Service type Measure Unit

Inmarsat B per min 3.40

Inmarsat M per min 2.90

Inmarsat Mini-M per min 2.50

Inmarsat GAN/Fleet/Swift Voice per min 2.50

Inmarsat Aero Voice per min 4.90

Iridium and Globalstar Voice per min 5.70

Thuraya Voice per min 4.00

Other MSS Carriers per min 6.90

HDR Half Channel/64 per min 20.70

HDR Half Channel Symmetric per min 28.00

HDR Full Channel/64 per min 32.00

HDR Full Channel Symmetric per min 38.00


3.8.2 Vouchers

There is one type of voucher available with BGAN Prepaid:

Voucher

Type

Products and Pricing

Packages Supported

Supports

Streaming and

ISDN

Available for

New

Activations

12 BGAN Yes Yes

Circuit Switched Voice, SMS and Standard IP services are supported and also mandatory

ISDN and Streaming are only supported in the BGAN Prepay Stream package in combination with BGAN Stream vouchers.

Minimum duration is 50 KB for Background IP and 30 seconds for voice calls.

Billing increment is 10 KB for Background IP and 15 seconds for voice calls.

End User Unit Price MUST be set up in the Dashboard

The default end user unit prices must be entered in the Dashboard (Customer Details, Default section) before BGAN Prepaid can be activated on the SIM card.

This can be adjusted per SIM card if required.

Voucher Denominations

Vouchers are available in 6 denominations between 0 and 5000 units per voucher. These are virtual vouchers (e-vouchers), so there are no physical cards. The vouchers are to be used in combination with an activated BGAN (or SPS/GSPS) SIM card activated under one of the prepaid packages explained above.


The following voucher denominations are available.

Units Expiry Validity Discount

0 30 days 365 Days 0%

50 90 Days 365 Days 0%

500 180 Days 365 Days 5%

1000 365 Days 365 Days 6%

2500 365 Days 365 Days 7%

5000 365 Days 365 Days 7.5%

Vouchers must be ordered via Dashboard. Details are available in The Dashboard User Manual.

The voucher life is 365 days, (1 year) meaning that if the balance of the voucher has not been uploaded after 1 year to the Prepaid SIM card then the voucher will expire.

3.8.3 Expiry of Prepay Units

The expiry period means the period in which units can be used once loaded onto the SIM card. Any unused units at the end of the validity period will expire and are non refundable. The expiry periods commence once balances have been successfully topped up using the prepaid voucher or when a balance is added to a SIM card via the Inmarsat Dashboard.

Example

Customer purchases 50 units on November 5th 2014. Units will expire after 365 days.

November 5th – 30th, 2014 = 25 days (top up day is not included)

December 2014 = 31 days

Jan – Nov 5th, 2015 = 309 days

Total Days = 365 days

As this voucher has a 365 day expiry period, the customer has until November 5th at 23:59:99 to reload the voucher before losing the unused units.

The Inmarsat Dashboard will show that the customers units are valid until November 5th at 00:00:00, which is the beginning of the 366th day.


Suspension: Where a subscriber’s services are suspended (SIM card cannot pass traffic), the validity period of the remaining units continues meaning no extra validity time is granted for suspension of the SIM card.

Top-ups (Loading Units on the SIM Card) Top-ups can be done in units. A calculator is available in the Dashboard to help determine how many minutes/messages/MBs you get for the amount of units placed on the cards. Top-ups can be done via Dashboard or via the Inmarsat Voice Response System (IVR).

3.8.4 When does Inmarsat Invoice?

Inmarsat invoices upon voucher ordering and upon top-up. If a customer already has vouchers in his possession and he uploads them to the SIM card there is no additional charge for the uploading as he has already been invoiced when he ordered the vouchers.

In case the customer did not order vouchers upfront, but immediately does a top-up in the dashboard then this is handled in the background as a voucher ordering and will trigger the invoice to the customer.

Voucher purchases and top-ups made are non-refundable.

3.8.5 Cutting off Prepaid Calls in Progress

There is a warning beep heard during voice calls (low balance and 0 balances). There is no warning when downloading data: in the middle of a download, the session can be terminated. Balance check prior to downloading large files is essential!


3.8.6 Balance Enquiries and contacting Customer services

Check Balance

There are 3 ways to check your remaining balance:

1. Through the Dashboard (Refresh balance) 2. Through the BGAN terminal by dialling 591# (free of charge) 3. Through a land line by dialling +870772000591

Contacting Inmarsat DP1020 Customer Service 1. Through the BGAN terminal by dialling 590# 2. Through a landline by dialling +870772000590 3. These calls are not free of charge.

3.9 BGAN Standard+ As of May 1, 2017 a new BGAN Standard+ Plan will be available for activations. This plan is

restricted to our land customers. This is a flexible plan that allows customers to make

significant savings on non-mission-critical usage through a tiered data usage scale, with

customers just paying for what they use.

The plan includes a fixed monthly subscription charge (0 – 5MB) and an additional subscription

charge for the use of Standard IP where usage (MB) is above 5MB. This additional charge will

be dependent on actual traffic usage during the month.

Additional Usage

Subscription

5MB – 500MB

500MB – 1000MB

1000MB – 5000MB

5000MB – 10,000MB

10,000MB – 30,000MB

The fixed monthly subscription fee will be charged monthly. For clarity, this will be charged

even when there has been zero usage within the month. The first fixed monthly subscription

fee will not be pro-rated and charged monthly in arrears. For clarity, the additional usage

charge will not be pro-rated and will also be charged monthly in arrears as per the pre-defined

tier in which the actual MB usage falls into. The additional usage related subscription fees will

only be charged during the month the increased amount of usage has occurred.

Examples:

1: Customer does not use the terminal – Standard Monthly Fee will Apply

2: Customer activates and uses 800MB of usage – Standard Monthly Fee + 500MB – 1000MB Usage Subscription Fee (will be presented as two line items on the invoice, both with


subscription fee as the description) will be invoiced.

Background IP traffic is set to low priority in Quality of Service (QoS). QoS is an advanced

network feature that prioritises internet traffic. The BGAN network operates on a dynamic

basis, providing resources on demand, as such, low priority users may experience short periods

of performance reduction as the network manages the satellite resources. The BGAN

Standard+ plan is not suitable for streaming applications, high or dedicated bandwidth

applications.

ISDN traffic is not permitted on this rate plan.

3.10 Standard (Economy) Plan

The currently available BGAN Standard Plan is:

- BGAN MB Standard Plan

In the current Standard Plan there is an individual price for each BGAN Service component. Charges are based on a one off activation charge, a monthly subscription charge, a monthly allowance and the charges for the real usage per service component per month. Minimum duration is 12 months.

In Dashboard, this plan will be show under the Economy Package.

Please note that The Economy package as shown in the Dashboard includes both the Starter plans and the Standard plan. The package is Economy, the Starter and the Standard plans are the subscriptions within the package.

3.10.1 Starter Plans Withdrawn for New Activations on 1st Dec 2011

There are four BGAN Starter plan options; these are all unique to Inmarsat DP Code 1020.

Both the activation and subscription fees are waived for these plans; there is only a small minimum commitment of airtime to be used. The plans are supplied with an inclusive allowance of either data MB’s only or voice minutes plus data MB’s, dependent upon which of the four plans below is selected by the customer.

1. BGAN Voice and Data (monthly): no monthly subscription fee is charged, but an inclusive allowance of 8MB and 8 Voice minutes per month. If this is not used during the month the allowance will not roll over to the following month, but will still be charged.

2. BGAN Voice and Data (annual): no monthly subscription fee is charged. The annual payment is made upfront for an inclusive annual allowance of 96MB and 96 Voice minutes which can both be used at any time during the year.

3. BGAN Data (monthly): no monthly subscription fee is charged, but an inclusive allowance of 8MB per month. If this is not used during the month the allowance will not


roll over to the following month, but will still be charged.

4. BGAN Data (annual): no monthly subscription fee is charged. The annual payment is made upfront for an inclusive annual allowance of 96MB which can be used at any time during the year.

Minimum contract term for these packages is twelve months from the contract date, which is the first day of the month in which the plan was activated.

It is optional on the customer as to how much of the inclusive allowance is used during the term commitment.

All BGAN services are available: Background IP, Streaming, ISDN, Voice and SMS.

Usage outside of the inclusive allowance of the package will be charged at the customer’s contracted rates for the BGAN service components under Inmarsat DP1020 BGAN Economy Plan and invoiced monthly.

In cases where the SIM card is suspended there will be no roll-over or carry forward of unused inclusive allowance. Customers will continue to be invoiced as normal and packages also automatically renew.

All plans will automatically renew following the minimum contract term. In the case of the annual payment option, this renewal will trigger an invoice for the full package immediately following the end of the minimum contract term. Plans can be stopped monthly after the completion of the minimum contract term without incurring early termination fee. There is no refund for any unused allowance.

The voice portion of the inclusive allowance can be used for voice calls to fixed/cellular/BGAN/voicemail.

Activations are pro-rata; deactivations are based on a full month. For package options containing a quantity of MB’s/Voice minutes then this allowance in the first month is also pro-rata.

3.11 BGAN Lite

Withdrawn for New Activations on 1st Dec 2011.

In this Basic Postpay pricing option you pay a slightly higher monthly subscription than in the standard package, but in return you get a lower price per MB for the Standard IP charge. Voice and SMS are charged as per normal pricing. Minimum duration is 12 months.

Important Note! ISDN and Streaming IP services are not available as part of this Lite Plan. If the customer needs these services, this package should not be selected.

3.12 BGAN Standard Baseline


Effective January 1, 2017 the BGAN Baseline Plan will be the only plan available for the USG

market for new activations.

The plan consists of an activation fee, monthly subscription fee, 75MB’s of allowance and a 12

month commitment. The allowance is for background IP only and there is no rollover of

allowance from month to month.

For currently active USG SIMs on existing BGAN plans, these SIMs will be migrated to a version

of the Baseline plan (with 1-month commitment) once they have reached the minimum

commitment on the existing plan of the SIM card.

3.13 BGAN Premium/Flexible

3.13.1 Premium There are two versions of the Premium packages – money bundle allowances and volume bundle allowances. Money Bundle Terms – Launched 1st September 2010

The main principle of the Money Bundle PREMIUM packages is that you pay a certain subscription per month and that subscription converts to a Money Allowance at the same amount which can then be used against ALL of the BGAN services – Streaming IP, Standard IP, ISDN, Voice and SMS.

Each service is charged at an individual rate for that service. The charge for the usage of each service is deducted from the Money allowance at the in bundle rate for that service.

Usage of BGAN services that exceed the Money Allowance will be charged at the out of bundle rate for that service:

Example: if the customer has a monthly allowance package which costs 608.70USD that Money Allowance will be allocated to call CDR’s (both partial or full) in the order in which they are generated. When that Money Allowance has been used up than any other CDR’s in the month will be charged at the out of bundle rates for each BGAN service type. Volume Allowance Terms – Withdrawn from New Activations from 1st Dec 2010

The main principle of the Volume Allowance PREMIUM packages is that you pay a certain subscription per month and in return you get a certain allowance of traffic for that subscription charge (#MB’s, # voice minutes).

The Allowance can be used for Background IP and Voice (except for the Entry plan which only includes MBs)

Any voice allowance will only apply to terrestrial fixed and cellular terminations, BGAN Voicemail and other BGAN terminals, but not to other MSS destinations.

Once the user allowances within any package have been fully used, any additional usage will be charged at the out of bundle rate.


Example: if the customer has a monthly allowance package which includes 100 MB and he has used 120 MB in a month. Then 20 MB will be charged at the out of bundle rate. Terms Common to both Volume and Money Allowance versions

There are four different PREMIUM package rate plans available targeted at a variety of users depending on their usage pattern:

Entry, Mid, High & Super

There is no rollover of the monthly allowances, meaning you lose any unused allowance at the end of the calendar month and you start with a new allowance in the next month.

The fees have to be paid each month for at least the minimum contract duration period. The minimum contract term varies between 3 and 12 months.

Minimum duration expiration: Once the minimum duration has expired for a Premium Package, then the SIM will continue to be charged the applicable monthly subscription and receive the respective monthly allowance (Money or Volume depending on the Package version), until such time as a service order is received for that SIM to either move to another package, deactivate the SIM or to deactivate/reactivate on a new Package Plan.

The subscriptions can be paid per month (these are the PREMIUM packages) or in advance for a longer period (these are the FLEXIBLE packages, see next paragraph)

The allowance of the Premium Packages will be on a pro-rata basis on the date of activation (in the month of activation). Any portion of such an allowance, whether it is for a complete month or is pro-rated, that remains unused at the end of a month will be lost and therefore not available for use in the following month.

All BGAN services are available within these Packages; For Volume Allowance plans all other services that are not part of the included allowance will be charged in accordance with the standard pricing.

A range of optional Inmarsat DP 1020 services is available with this packages (see chapter on chargeable BGAN Service Components)

3.13.2 Flexible

For each of the above Premium packages – both Volume Allowance and Money Allowance version, an option is available to use the total of the monthly allowances for the minimum duration at any time over that minimum duration period (e.g. 12 x monthly allowance to be used over a period of one year). This will be attractive to end users whose usage patterns do not follow a regular monthly pattern, as the user will not lose any unused allowances on a monthly basis. This option is available by paying the total amount relating to the minimum duration period in advance (annually or quarterly) at the time of provisioning.

All charges for the services outside the included allowance or out of bundle traffic will be


invoiced on a monthly basis.

The allowance of the Flexible Packages is on a pro-rata basis on the date of activation (in the month of activation). Any portion of such an Allowance is pro-rated. Example if you activate a Flexible 12 month package mid January you will be charged 11.5 months and you get an allowance of 11.5 months.

The allowance is calculated by taking the allowance for each month from a Premium package and multiplying it by the number of months in the minimum duration period, to give the allowance available over that minimum duration period.

Examples of pro-rata calculation Flexible allowances:

Volume Allowance Flexible Annual Mid 12 months

Money Bundle Flexible Annual Mid 12 months

Flexible Quarterly Entry 3 months

Activation Date

End

Minimum

Contract

Term

Background

IP per

Month

Background IP Total

Usable

Voice

Per

Month

Tel Total Usable

14 Jan 2011 31 Dec 2011 100 MB =(18/31x100)+(11 x100)

=1158,065 MB 30 min

=(18/31x30)+(11x30) =

347,4194 min

Activation Date End Minimum

Contract Term

Money

Allowance per

Month

Total Money Allowance

Available

14 Jan 2011 31 Dec 2011 $608.70 =(18/31x608.7)+(11x608.70)

=$7049.13

Money Allowance is available for use against

ALL of the BGAN services at the respective in

bundle rates

Activation Date End minimum

contract term

Background IP

per month Background IP Total Usable

Voice Per

Month Tel total Usable

14 Jan 2011 31 Dec 2011 100 MB

1st quarter

=(18/31x100)+(2x100) =

258,0645 MB

Other 3 quarters are each:

3x100 = 300 MB

30 min

1st quarter =

(18/31x30)+(2x30) = 77,41935

min

Other 3 quarters are each: 3 x

30 = 90 min


The Flexible packages have three options:

Annual: pay 12 months upfront, use the allowance anywhere in the 12 months Semi-Annual: pay 6 months upfront, use the allowance anywhere in the 6 months

(only available for the Mid package)

Quarterly: pay a quarter upfront, use the allowance anywhere in the quarter (the total minimum contract term still applies, meaning if the minimum contract term is 12 months (High and Super) you will receive an invoice every quarter (total 4 times) for 3 x subscription fee

For all three options: Annual, Semi-Annual and Quarterly, all out of bundle traffic and traffic that is not part of the allowances is charged on a monthly basis.

For both Volume Allowance and Money bundle versions the subscription for this package is calculated by taking the monthly $ subscription from the same Premium Plan and multiplying it by the number of months in the minimum duration period. This will be invoiced in the month of activation and periodically thereafter.

Once the minimum duration period has expired, the package plan will automatically be renewed, unless the SIM user chooses an alternative package plan on that expiry date.

Example: This automatic renewal means that an annual allowance package plan will, at the beginning of the thirteenth month, commence with a second annual subscription charge with a corresponding annual allowance. This will then be automatically renewed again at the beginning of the twenty-fifth month and so on.

3.13.3 Package Comparisons

Premium and Flexible Options

Entry Mid High Super

Money Bundle Version

In Bundle Data Allowance

(assuming all allowance is used

for Standard IP)

Implied

21.25 MB

Implied

100 MB

Implied

750 MB

Implied

2105.26 MB

Additional Voice Allowance None None None None

Minimum Contract Duration 3 Months 6 Months 12 Months* 12 Months*

Activation

Date

End min

contract

term

Background

IP per

month

Background IP total usable

14 Jan 2011 31 March 2011 21,25 MB = (18/31x21,25)+ (2x21,25) = 54,8387 MB


Activation Charge Yes Yes No No

Volume Allowance Version

In Bundle Data Allowance

(Standard IP) 21,25MB 100MB 750MB 2105.26MB

Additional Voice Allowance 0 mins 30 mins/month 200 mins/month 300 mins/month

Minimum Contract Duration 3 Months 6 Months 12 Months* 12 Months*

Activation Charge Yes Yes No No

Rates for all other services are as detailed in Inmarsat DP1020 List prices – please note that effective 1st September 2010 there are now two list prices: 1. Price list applicable for existing Volume Allowance Packages. Run-on charges apply for

voice and Standard IP traffic. Streaming and ISDN are not supported in these plans.

2. Price list for Money bundle plans. Run-on charges apply for all BGAN services after the Money allowance for that period has been used up.

*Note: In case a High or Super Package Rate Plan is being deactivated before the minimum contract term of 12 months has been reached, the early termination fee charge will be limited to a maximum period of 3 months or 1 calendar quarter subscription, except for annual in advance plans (no credit for the fees that have already been paid for).

4. Pricing Principles

4.1 Activation Fee

The activation fee is a one-off fee that applies to each SIM activation. Where a SIM has been suspended and then this suspension is lifted, there will be no additional activation Fee.

4.2 Measurements and Billing Increments The SIM card is the entity for which usage will be measured and charged; this is opposed to Inmarsat’s Existing and Evolved (E&E) Services where usage is based on the user terminal. Only one subscription can apply to a single SIM card at any one time. The measurement units and billing increments for the BGAN services are as follows:

Service Unit Explanation Minimum

Duration

Billing

Increments


Background IP MB

Amount of data that is transmitted and received

by the subscriber in terms of megabytes (MB) of

data

100 Kilobytes 20 Kilobytes

Circuit Switched Voice Minute Actual time that the caller is connected. No

‘holding time’ as occurs with E&E today 30 seconds 15 seconds

Streaming Minute Duration based 30 seconds 5 seconds

ISDN HSD and ISDN

Fax Minute Duration based 30 seconds 15 seconds

SMS Unit The individual messages that are transmitted by

the subscriber No Per Unit

For background IP, the calculation as of October 29th 2013 is completed as follows:

The up and down volumes of a partial CDR are summed to calculate the raw partial volume

The minimum duration rule (100k) is applied – if the sum of the raw partial volumes is less than 100k, then it is rounded to 100k

The increment rule is then applied (20k) – if the raw partial volume does not equal an increment of 20, then it is rounded up to the nearest 20k increment.

Example 1: Uplink – 25k Downlink – 65k Total raw partial volume is 90k. This is rounded up to 100k, per the minimum duration rule. Example 2: Uplink – 85k Downlink – 65k Total raw partial volume is 150k. This is > than the 100k minimum requirement so no rounding required on this part, but it is then rounded up to 160k to meet the increment rule requirement.

For every session or call an end user is completing he will always be charged for the duration of 100k. A data session starts from when a SIM first connects to the network and lasts until the SIM is disconnected from the network by the user. If a SIM should be idle but still connected, then this will still be part of the original data session.

4.3 CDR Thresholds Call Data Records (CDR) are produced when logging off and with the following thresholds during log-on:


Service Threshold

Circuit Switched Voice 60 minutes

ISDN 60 minutes

IP Streaming 2 MB or 12 hours

Standard IP 2 MB or 12 hours

SMS 1 SMS

If a session exceeds the above thresholds, the full session will be broken down into partial

CDRs and each partial CDR is rounded individually. The first partial CDR will be subject to the

minimum duration rule (if the CDR exceeds this rule the billing increment rule will then apply),

then all subsequent partial CDRs will be rounded based on the billing increment rule.

Example 1: if a user does a 240 Kbyte data session that lasted 36 hours, he will get three

partial CDR’s for the total session:

1st partial CDR – 12 hour duration with 70 Kbytes of usage. This CDR will be rounded

to 100 Kbytes using the minimum duration rule.

2nd partial CDR – 12 hour duration with 80 Kbytes of usage. This CDR will not be

rounded as it meets the billing increment rule.

3rd partial CDR – 12 hour duration with 90 Kbytes of usage. This CDR will be rounded

to 100 Kbytes using the billing increment rule.

Therefore the total Kbytes for this 36 hour IP session will be 280 Kbytes.

Example 2: if a user does a 5101 Kbyte (5MB) data session, he will get three partial CDR’s

for the total session:

1st partial CDR – 2048 Kbytes (2MB) that will be rounded to 2060 Kbytes using the

billing increment rule as the total data exceeds the minimum duration rule of 100

Kbytes.

2nd partial CDR – 2048 Kbytes (2MB) that will be rounded to 2060 Kbytes using the

billing increment rule.

3rd partial CDR – 1005 Kbytes that will be rounded to 1020 Kbytes using the billing

increment rule.

Therefore the total Kbytes for this IP session will be 5140 Kbytes

Inmarsat reserves the right to change the above thresholds.

4.4 Minimum Contract Duration & Early Termination Fees

Each subscription (except Prepaid) has a minimum commitment period which varies between 3 and 24 months:


Plan Description Minimum Contract Period

Geographical ** 12 months

SCAPs** 3 or 12 months

Economy – Standard 12 months

BGAN Link 3 or 12 months

Starter Plans 12 months

Lite 12 months

Premium/Flexible**

Entry 3 months

Mid 6 months

High* 12 months

Super* 12 months

Hardware/Airtime Bundles** 24 months

*In case a 12 month SCAP subscription is being deactivated before the minimum contract term of 12 months has been reached, the early termination fee charge will be limited to a maximum period of 3 months or 1 calendar quarter subscription, except for annual in advance plans (no credit for the fees that have already been paid for).

**Applies to both Volume Allowance and Money Bundle versions.

When a SIM is deactivated before the end of this minimum duration period, any outstanding subscriptions will become due, unless the SIM is upgrading. If the SIM is upgrading then ETF’s will not be applied.

For each SIM or SCAP terminated early or deactivated, prior to the end of the commitment period, early termination charges will apply that are equivalent to the full monthly fee for remainder of the outstanding commitment duration period.

In case of a downgrade or upgrade to a different package a new full minimum commitment term takes effect.

In case a 12 month SCAP subscription is being downgraded or deactivated before the minimum commitment period of 12 months has been reached, the early termination fee charge will be limited to a maximum period of 3 months or 1 calendar quarter subscription, except for annual in advance plans (no credit for the fees that have already been paid for).

4.5 Start of Contract Term For all subscriptions, the month of activation counts as the first month of the commitment term, regardless of the actual day/date of the activation. Commitment periods can begin or end on any day of the month. Example: A 24 month monthly, post-paid bundle is activated on 6th of April 2013; therefore


the commitment period ends 5th of April 2015.

4.6 Automatic Renewal of Contract

Subscriptions will continue to be charged after the minimum commitment period has expired. This means that a SIM card which is on a particular subscription will continue to be charged at that subscription rate until a service order is received to either deactivate the SIM card or to move it onto another subscription.

This auto renewal is also applicable in case a SIM card is suspended as the subscription fees and contract term just continue.

Monthly subscriptions can be deactivated on a monthly basis once the minimum commitment period has expired. The subscription fees and allowances will be prorated based on the deactivation date.

Advance paid packages will automatically renew for a new full payment term.

In case of an Annual subscription the customer will receive an invoice for a full year so 12 x the subscription and he will get the full allowance for the full year.

Example: This automatic renewal means that an annual allowance subscription plan will, at the beginning of the thirteenth month, commence with a second annual subscription charge with a corresponding annual allowance. This will then be automatically renewed again at the beginning of the twenty-fifth month and so on.

In case of a Quarterly subscription the customer will receive an invoice for a quarter and he can deactivate the subscription every quarter. Please note that a deactivation is not prorated meaning there will be a full quarter subscription charged for the specific quarter on the invoice regardless of the date it was deactivated in that quarter.

The above details indicate that after the minimum contract term duration has been reached that:

Monthly subscriptions can be deactivated every month Quarterly subscriptions can be deactivated every quarter

Semi-Annual subscriptions can be deactivated every half year Annual subscriptions can be deactivated every year

Note: Deactivations can be scheduled in advance in the Dashboard. This can be convenient in cases where a package is required only for the minimum contract term to avoid an automatic renewal.

Subscription renewals continue during suspension of a SIM card.

4.7 Prorating of Recurring Fees and Allowances

Monthly Subscriptions: On a new activation, the subscription fee and allowance will be prorated for the first month


and will be allocated based on the date of activation.

On deactivation, the subscription fee and allowance will be prorated based on the deactivation date. ETF’s will be charged if the customer deactivates prior to the commitment end date.

Quarterly/Semi/Annual Subscriptions:

On a new activation, the subscription fee and allowance that applies will not be prorated and will be allocated based on the date of activation. Customer will be required to pay the full subscription fee in advance and will receive the full subscription allowance.

On deactivation, the subscription fee and allowance will NOT be prorated.

ETF’s will be charged if the customer deactivates prior to the commitment end date.

4.8 Upgrades/Downgrades between Subscriptions/Packages

Effective October 29th, 2013 changes were implemented to the billing system that impacted

how upgrades/downgrades will be calculated.

The below table illustrates the new guidelines for upgrades/downgrades on subscriptions based

on the timing of the package change.


Subscription

Term

Within contract period Outside contract period Renewal day

Monthly Fees and allowances will be prorated

on the old and new subscriptions

based on activation/deactivation date.

Charge for the day of the

upgrade/downgrade is to be included

in the new subscription only.

Fees and allowances will be

prorated on the old and new

subscriptions based on

activation/deactivation date.

Renewal fees and allowances of old

subscription will be waived. New

subscription will not be prorated

during activation on renewal day.

Renewal of a subscription can occur

any day during a given month.

For example, an upgrade/downgrade completed on January 15, 2013, the old subscription will be prorated up to and

including January 14th, the new subscription is prorated as of 15th to the end of the month. If it is a downgrade, the

ETF will be calculated from January 15th to the end of the commitment period.

The allowance is prorated based on the day of the upgrade/downgrade. If at the time of the upgrade/downgrade the

allowance usage exceeds the prorated allowance, an out of bundle rate will be charged for the overage.

For example: a SIM is upgrading from a 200MB to a 6GB subscription on the 15th of January, on the date of the

upgrade the SIM has used 150MB of the allowance. The prorated allowance for the 200MB plan for the time period of

January 1st to the 14th would be 90.32 MB (14*200MB /31 days = 90.32) therefore the customer would be charged an

out of bundle rate for 59.68MB.

Quarterly/

Semi/ Annual

No pro-rating of fees and allowances

on the activation of the new

subscription.

Previous subscription fees will not be

reimbursed.

Any unused allowance from the old

subscription will be carried forward to

the new subscription provided that the

allowance types from the old

subscription to the new subscription

are the same.

No pro-rating of fees and

allowances on the activation of the

new subscription.

Previous subscription fees will not

be reimbursed.

Any unused allowance from the

old subscription will be carried

forward to the new subscription

provided that the allowance types

from the old subscription to the

new subscription are the same.

The renewal fees and allowances of

the old subscription will be waived.

The new subscription will not be

pro-rated (as we are no longer

required to start new subscriptions

on the first of the following month).

Any unused allowance from the old

subscription will not be carried

forward to the new subscription.

*Please note that ETFs are calculated based on a downgrade of a subscription only. Upgrades will not generate an

ETF.

Upgrades and Downgrades within or between subscriptions are effective immediately as in the background these are treated as a deactivation/reactivation by customer service. Customers are able to change their subscriptions themselves in Dashboard via the order ‘change package’ without any loss of service or loss of phone numbers and IP addressing if applicable.

No activation fees will be charged on upgrading or downgrading to a different subscription if done by Inmarsat DP1020 Customer Services.

Please refer to the prioritization listing contained in this document which defines if a change is considered to be an upgrade or downgrade.


4.9 Carry Over of Unused Allowance (Quarterly/Semi/Annual subscriptions only)

If a SIM owner wishes to upgrade/downgrade his package or deactivate the SIM, this can be done at any point in time. There will not be any refund of subscription fees. Any unused allowance from the old subscription will be carried forward to the new subscription provided that the allowance types from the old subscription to the new subscription are the same. Otherwise the unused allowance will be lost.

The rules are:

All upgrades must be carried out within the same day, as per existing rules (MSISDN, IMSI and End user shall remain the same during the upgrade process)

Subscription period of existing plan must be greater than 1 month. If the SIM is currently on a monthly plan then any unused allowance will NOT be carried over.

The SIM card must stay with the same End User, if the customer changes, any unused allowance shall not be carried over to the upgraded rate plan.

Only unused allowance associated to the existing subscription period (quarter, semi-annual, annual) shall be carried over if an upgrade occurs.

Where unused allowance is carried over to an upgraded rate plan, expiry of total allowance shall be in line with subscription period of new rate plan.

Any carried over allowance can only be used in the first billing period of the upgraded rate plan.

Any additional charges incurred by the SIM card for services other than Standard IP or for out of bundle run-on charges will be invoiced on a monthly basis.

4.10 Accidental Deactivation/Reactivation

Accidental deactivation/reactivation of a SIM on a Subscription: In case of an accidental deactivation/reactivation, no new subscription registrations are required. The subscriptions remain unchanged based on the conditions being met for a deactivation/reactivation. The following conditions are checked to determine if a deactivation and reactivation are accidental:

There must not be any changes to the rate plan – the package type and subscription plan has not changed.

There must not be any changes to the IMSI and MSISDN The customer/end user must remain the same:

o The SIM card owner must remain the same o The owners of the subscriptions have not changed o The Group/Classic SCAP/Combo SCAP Id’s (if applicable) has not changed


o The billing profile has not changed

And it must take place within the same calendar day (within 24 hours).

If the above conditions are met, then the usage balances will be picked up where they were

prior to the accidental deactivation and the commitment periods will remain the same.

Accidental deactivation/reactivation of a SIM on a SCAP: It is considered an accidental deactivation/reactivation of a SCAP if all SIMS in that SCAP are deactivated and any 1 SIM is reactivated within the same day. The following conditions are checked to determine if a deactivation and reactivation are accidental:

There must not be any changes to the rate plan – the package type and subscription plan has not changed.

There must not be any changes to the IMSI and MSISDN

The customer/end user must remain the same: o The SIM card owner must remain the same o The owners of the subscriptions have not changed o The Group/Classic SCAP/Combo SCAP Id’s (if applicable) has not changed o The billing profile has not changed

And it must take place within the same calendar day (within 24 hours). It is not necessary for the last SIM to be reactivated. 20 SIMs could be deactivated and only 2 SIMs reactivated and this will still be considered an accidental deactivation/reactivation. If the above conditions are met, then the usage balances will be picked up where they were prior to the accidental deactivation and the contract periods will remain the same.

4.11 Suspension of a SIM Card

Should a SIM card be suspended, then the subscription charge will continue to be payable during the period of suspension but no traffic will go through. This is valid for all types of subscriptions.

Also note that a subscription will automatically renew even though the SIM is suspended on the subscription renewal date.

4.12 Deactivation of a SIM Card

Should a SIM card be cancelled or deactivated prior to the end of the minimum duration period, then that SIM will be charged the subscription that relates to the remaining portion of the applicable minimum duration period.

Example: If a SIM card with a 12 month contract term starting July 15th, 2013 gets deactivated after 5 months on December 15th, 2013 then there is an early termination fee that is calculated from December 16th to July 14th, 2014.

Should a SIM card be cancelled or deactivated after the end of the minimum duration period,


then that SIM will be charged.

In case of a subscription that is billed monthly: the subscription that relates to the remaining portion of the month during which the deactivation takes place will be charged.

In case of a subscription that is billed quarterly/semi/annually - the customer will be invoiced the remaining subscriptions for the outstanding period. Any unused allowance will be lost and will not be refunded.

Exceptions to this: in case a 12 month SCAP, a High or Super package rate plan is being deactivated before the minimum commitment period of 12 months has been reached, the early termination fee charge will be limited to a maximum period of 3 months or 1 calendar quarter subscription, except for annual in advance subscriptions (no credit for the fees that have already been paid for).

When a Prepaid SIM card is being deactivated then any unused allowance will be lost and will not be refunded.

4.13 Lost/Stolen/Damaged SIM Cards

Lost, stolen or damaged SIM cards are handled on a case by case basis. Please report them ASAP to Inmarsat DP1020 Customer Service and the applicable account manager who will further take this up. There are options to continue with the same subscription on a different SIM card.

4.14 Ability to Change T&C’s or Pricing

Inmarsat reserves the right to modify the terms and conditions or withdraw any of the packages and subscriptions. Inmarsat will provide a minimum of 30 days notice to all its customers prior to the withdrawal of any of these packages and subscriptions. With the exception of promotional plans that can be eliminated without notice.

In the event that Inmarsat discontinues any of their package plans, any existing activated SIMs will continue to use the discontinued subscription for the remainder of the minimum commitment period specified in their subscription. Once that minimum commitment period has elapsed, that SIM will be able to move to any of the alternative subscriptions that are available at that time.

Inmarsat DP 1020 reserves the right to amend the prices on any packages and subscriptions. A minimum of 60 days notice will be provided to all customers for any price increases.


5. Subscriptions and Subscription Priorities

In order to explain the priorities please find an explanation of the terms Packages and Subscriptions, as used by Inmarsat in their systems.

Packages: There are 19 different packages: Hardware Money Bundles Mid, BGAN Link VLA and Fixed Fee versions, BGAN Link Geo VLA and Fixed Fee versions, BGAN Link Geo Unlimited, Money SCAPs, Money Premium/Flexible, Volume SCAPs, Volume Premium/Flexible, Lite, Economy, Money Geographic Subscriptions, Geographic Subscriptions, Prepay Stream, Prepay, Prepay Geographic Stream, Prepay Geographic and Humanitarian SCAPs.

Subscriptions: Within the above packages there are many subscriptions in each package.

When a SIM card moves from one package or subscription to another package or subscription, it is deemed to be either an upgrade or a downgrade depending on the priorities shown in the tables below. Please note that “1” is the highest priority and “20” is the lowest priority.

If a SIM card changes from one package to another package, then, irrespective of the priority of the subscription selected, it is the relative package priority that will determine if this change is an upgrade or downgrade.

A change to a package or subscription of the same priority is treated as a downgrade.

If a SIM changes from one subscription to another subscription (within the same package), then the relative priority of the new subscription selected will determine if this change is an upgrade or downgrade

Irrespective of whether a SIM downgrades or upgrades from a package or subscription to another package or subscription, there will be no activation fee as long as the deactivation and subsequent reactivation is made on the same day (00:00 – 23:59 GMT).


Package priorities are defined as follows:

Packages Priority Available for New Activations

Media Link no SAC-C 1 Yes

Med Link SACC 2 Yes

BGAN Link no SAC-C 3 No

BGAN Link with SAC-C 4 No

BGAN Link Geo Unlimited 5 Yes

BGAN Link Mobility (Sub-Sahara) 6 Yes

BGAN Link Geo with SACC 7 No

BGAN Standard+ 8 Yes

BGAN Money Bundle SCAP 9 Yes

BGAN Money Bundle Flexible/Premium 10 Yes

BGAN SCAP 11 No

BGAN Flexible/Premium 12 No

BGAN Lite 13 No

BGAN Baseline 14 Yes

BGAN Economy 15 Yes

BGAN Money Bundle Geo 16 Yes

BGAN Geographic 17 No

BGAN Prepay Stream 18 Yes

BGAN Prepay 19 Yes

BGAN Prepay Geographic Stream 20 Yes

BGAN Prepay Geographic 21 Yes

BGAN Humanitarian 22 Yes

The subscription priorities within each Package are defined as follows:

Media Link no SAC-C Package # Priority Available for New

Activations

BGAN Media Link Monthly 1 YR 1 1 Yes

Media Link SAC-C Package

# Priority

Available for new

activations

BGAN Media Link Monthly 3 Mth 2 1 Yes

BGAN Media Link Monthly 3 Mth (128) 2 1 Yes

BGAN Media Link Monthly 3 Mth (64) 2 1 Yes


BGAN Link no SAC-C Package

# Priority

Available for new

activations

BGAN Link 5GB 3 1 No

BGAN Link Global 2GB-1YR-Class2 3 2 No

BGAN Link Global 2GB-1YR-Class1 3 3 No

BGAN Link 5GB Mthly No SACC – 3mth 3 4 No

BGAN Link Global 2GB-3mth-Class2 3 5 No

BGAN Link Global 2GB-3mth-Class1 3 6 No

BGAN Link with SAC-C Package # Priority Available for new

activations

BGAN Link 5GB SAC-C 4 1 No

BGAN Link GEO Unlimited Package #

Priority Available for New

Activations

BGAN Link Global 30GB-1YR-Class2 5 1 Yes

BGAN Link Global 30GB-1YR-Class1 5 2 Yes

BGAN Link Geo Unlimited 1Yr Class 2 5 3 Yes

BGAN Link Geo Unlimited 1Yr Class 1 5 4 Yes

BGAN Link Global 30GB-3mth-Class2 5 5 Yes

BGAN Link Global 30GB-3mth-Class1 5 6 Yes

BGAN Link Geo Unlimited 3Mth Class 2 5 7 Yes

BGAN Link Geo Unlimited 3Mth Class 1 5 8 Yes

BGAN Link Mobility (Sub-Sahara) Package # Priority Available for New

Activations

BGAN Link Sub-Sahara 1YR-Class2 6 1 Yes

BGAN Link Sub-Sahara 1YR-Class1 6 2 Yes

BGAN Link Sub-Sahara 3mth-Class2 6 3 Yes

BGAN Link Sub-Sahara 3mth-Class1 6 4 Yes

BGAN Link Geo with SACC Package # Priority Available for new

activations

BGAN Link Geo 3GB SAC-C 7 1 No


BGAN Standard+ Package # Priority Available for new

activations

BGAN Standard+ 8 1 Yes

BGAN Money Bundle SCAP Package # Priority Available for New

Activations

BGAN MB Super 12 Mth 250 SIM Yrly 9 1 Yes

BGAN MB Super 12 Mth 250 SIM Qtrly 9 2 Yes

BGAN MB Super 12 Mth 250 SIM Mthly 9 3 Yes




BGAN MB High 12 Mth 250 SIM Yrly 9 7 Yes

BGAN MB High 12 Mth 250 SIM Qtrly 9 8 Yes

BGAN MB High 12 Mth 250 SIM Mthly 9 9 Yes













BGAN MB Mid 12 Mth 375 SIM Qtrly 9 22 No







BGAN MB Mid 12 Mth 250 SIM Yrly 9 29 Yes

BGAN MB Mid 12 Mth 250 SIM Qtrly 9 30 Yes

BGAN MB Mid 12 Mth 250 SIM Mthly 9 31 Yes







activations












BGAN MB Entry 12 Mth 250 SIM Yrly 9 47 Yes

BGAN MB Entry 12 Mth 250 SIM Qtrly 9 48 Yes

BGAN MB Entry 12 Mth 250 SIM Mthly 9 49 Yes




























activations




















BGAN Money Bundle

Flexible/Premium Package # Priority

Available for New

Activations

BGAN MA Super 12 Mths (in advance) 10 1 Yes

BGAN MA Super Qrtly (in advance) 10 2 Yes

BGAN MA Super 12 Months 10 3 Yes

BGAN MA High 12 Mths (in advance) 10 4 Yes

BGAN MA High Qrtly (in advance) 10 5 Yes

BGAN MA High 12 Months 10 6 Yes

BGAN MA Mid 12 Mths (in advance) 10 7 Yes

BGAN MA Mid 6 Mths (in advance) 10 8 Yes

BGAN MA Mid Qrtly (in advance) 10 9 Yes

BGAN MA Mid 12 Mths 10 10 Yes

BGAN MA Mid 6 Mths 10 11 No

BGAN MA Entry 12 Mths (in advance) 10 12 Yes

BGAN MA Entry Qrtly (in advance) 10 13 Yes

BGAN MA Entry 12 Mths 10 14 No




BGAN SCAP Package # Priority Available for New

Activations

BGAN Entry SCAP L0 Annual 11 1 No

BGAN Entry SCAP L1 Monthly 11 2 No

BGAN Entry SCAP L3 Monthly 11 3 No

BGAN Flexible/Premium Package #

Priority Available for New

Activations

BGAN Super 12 Mths (in advance) 12 1 No

BGAN Super 12 Mths 12 2 No

BGAN Mid 12 Mths (in advance) 12 3 No

BGAN Mid Qrtly (in advance) 12 4 No

BGAN Mid 12 Mths 12 5 No

BGAN Mid 6 Mths 12 6 No

BGAN Entry 12 Mths (in advance) 12 7 No

BGAN Entry Qrtly (in advance) 12 8 No

BGAN Entry 12 Mths 12 9 No



BGAN LITE Package # Priority

Available for New

Activations

BGAN Basic Postpaid 12 Months 13 1 No

BGAN Baseline Package # Priority Available for New

Activations

BGAN Baseline Plan 12 Mth 14 1 Yes

BGAN Baseline Plan 14 2 No

BGAN Economy Package # Priority Available for New

Activations

BGAN Starter Voice+Data (Annual) 15 1 No

BGAN Starter Voice+Data (Monthly) 15 2 No

BGAN Starter Data (Annual) 15 3 No

BGAN Starter Data (Monthly) 15 4 No

BGAN Standard 12 Months 15 5 No

BGAN MB Standard 15 6 Yes


BGAN Money Bundle Geo Package # Priority Available for New

Activations

BGAN MA GEO Southern Africa 16 1 Yes

BGAN MA GEO China 16 2 Yes

BGAN MA GEO South America 16 3 Yes

BGAN Geographic Package # Priority Available for New

Activations

BGAN Southern Africa 12 Months 17 1 No

BGAN China 12 Months 17 2 No

BGAN South America 12 Months 17 3 No

BGAN Prepay Stream Package # Priority Available for New

Activations

BGAN Prepay Stream 18 1 Yes

BGAN Prepay Package # Priority Available for new

Activations

BGAN Prepay 19 1 Yes

BGAN Prepay Geographic Streaming Package # Priority Available for New

Activations

BGAN Prepay GEO Stream (China) 20 1 Yes

BGAN Prepay GEO Stream (S. Africa) 20 2 Yes

BGAN Prepay GEO Stream (S. America) 20 3 Yes

BGAN Prepay Geographic Package # Priority Available for New

Activations

BGAN Prepay GEO (S. Africa) 21 1 Yes

BGAN Prepay GEO (China) 21 2 Yes

BGAN Prepay GEO (S. America) 21 3 Yes

BGAN Humanitarian SCAPS Package # Priority Available for New

Activations

Humanitarian Global RO 3YRA 200SIM 22 1 Not Yet Implemented

on Inmarsat BSS Humanitarian Global RO 3YRM 200SIM 22 2

Humanitarian Global RO 3YRA 100SIM 22 3



Activations

Humanitarian Global RO 3YRM 100SIM

2

4

Not Yet Implemented

on Inmarsat BSS

















Humanitarian Global RO 1YRA 200SIM 22 21 Yes

Humanitarian Global RO 1YRM 200SIM 22 22 Yes









Humanitarian China RO 3YRA 200SIM 22 31

China Plans can only be

provided to China

Licensed Operators

Humanitarian China RO 3YRM 200SIM 22 32











Activations





















Humanitarian Global Std 3YRA 200SIM 22 61

Not Yet Implemented

on Inmarsat BSS

Humanitarian Global Std 3YRM 200SIM 22 62



















Activations



Humanitarian Global Std 1YRA 200SIM 22 81 Yes

Humanitarian Global Std 1YRM 200SIM 22 82 Yes









Humanitarian China Std 3YRA 200SIM 22 91

Not Yet Implemented

on Inmarsat BSS

Humanitarian China Std 3YRM 200SIM 22 92




















China Plans can only be

provided to China

Licensed Operators









Activations




End of Document

For more information please contact Inmarsat DP1020 Toll Free (N. America): 1 800 563 2255 Worldwide: +1 709 748 4226 TTY: +1 709 748 4884 Fax (Worldwide): +1 709 748 4320 E-mail: [email protected]

Web Site: www.inmarsat.com

http://www.inmarsat.com/

Documents

BGAN - Electrotech Australia · 2018-11-21 · Inmarsat DP 1020 customers are able to activate, manage, view traffic and create reports in the Dashboard. This is all fully automated