BEYONDREPAIRTotaline Training Manager In THIS ISSUe Navarra makes it easier to begreen Joe Navarra has been a long-time pro - ponent of energy conservation and green technologies

BEYONDREPAIRNews and information that drives your business. JJuunnee 22000099

In this issue:

© Carrier Corporation 2009

Dealer Spotlight: Air Perfect of Milford, Conn.

page 6

Payne® equipment offers economical + ecological AC.

page 10

Joe Navarra: Easier being green.page 11

What are you working on today?TM

®

goGreen. makeGreen.

Look sharp. Always use a new blade.Your equipment is a reflection of you.

For the home or business owner, Factory Authorized Parts:• preserve the original manufacturer’s warranty,• preserve the original efficiency of the system,• preserve engineered sound requirements (for

applicable components such as motors), and • meet rigorous factory run life design specifications.

For the dealer or technician, Factory Authorized Parts:• provide an exact drop-in replacement,• feature exact electrical connections and lead lengths,• feature exact mounting characteristics, and• preserve the UL and/or CSA approvals and listings

for the parts in the original equipment.

Okay, so you just perfectly installed a sparkling new motor. Too bad your customers are goingto see the rusty blade and question your work. Appearances are important for business. Sowhen you change a motor, always make sure to change the blade, too. And to further protectyour reputation, always use F.A.P. when repairing a Carrier®, Bryant®, or Payne® unit.

FREE!FREE!Get a Totaline® Lunch Cooler.*Buy 1 F.A.P. motor, plus any capacitor and any fan blade or blower wheel all on one invoice.*Go to www.totaline.com and click the “FREE STUFF” link. Then, follow the directions and complete the offer. Offer must be completed and a proof of purchase from a Totaline sales center will be required. See site instructions for complete details. One Totaline lunch cooler per person - certified HVAC/R professionals only. Offer good while supplies last. Offer subject to change or discontinuance without notice.

2 • JUNE 2009

Summer is just about here and everywhere you look, things are turning green. The grass,the trees – but what about your wallet? Economic times have been tough, but with thenew season comes new opportunities to save green. And one of the best ways for youand your customers to do this is by going green.

In this edition of Beyond Repair, we’ll share lots of ways you can make money andprotect the environment at the same time. Ted and Laura Chittem of Air Perfect in Mil-ford, Conn. are in our Dealer Spotlight. See how they’re doing great things with Carriergeothermal heat pumps.

And Joe Navarra of BC Express is back with tips on energy conservation and mak-ing money in today’s economy. You’ll also see firsthand how Joe is going green – literally!In addition, we’ll show you some great Payne® products that are environmentally sound,energy-efficient, and cost-effective.

Also in June’s Beyond Repair, read about the racing adventure enjoyed by a luckygroup of CCRP distributors this spring at the Talladega Superspeedway. See how theygot fast and furious on one of America’s most famous NASCAR tracks!

Don’t miss June’s Stump Jim Flynn either, as I tackle a Freon hose question. Will Iget hosed, or will I have an answer? There are also some fun new ads for you to checkout. So pull up a lawn chair, grab a cool drink and enjoy this edition of Beyond Repair,the news and information that drives your business.

Jim FlynnTotaline Training Manager

In THIS ISSUe

Navarra makes it easier to be greenJoe Navarra has been a long-time pro-ponent of energy conservation andgreen technologies. Now, Navarra is tak-ing that message to the streets – literally.Navarra, vice-president and manager ofBC Express, an HVAC company in NewJersey, recently painted his first vehiclegreen, the remaining 18 to follow shortly.The vehicles, which will also bear theEnergy Star, BPI, and Carrier logos, arejust one way Navarra hopes to get hismessage out.

“Be green – that’s what we’re allabout,” said Navarra. But the vehiclefleet isn’t the only thing changing at BCExpress, according to Navarra. Giventhe current economic environment, hehas sought out, and found, a way tomaximize his business and help cus-tomers become more energy efficient inthe process – the Home Performancewith Energy Star Program.

“Carrier® InfinityTM and Carrier Infin-ity Hybrid HeatTM systems are movingnow more than ever because of theEnergy Star rebate,” said Navarra. “Everysales call that comes in is turned into anEnergy Star sale, and as a result, we’reseeing a 100 percent closure ratio.”

Navarra explained that his company, which was certified last year by theBuilding Performance Institute, looks at the customer’s whole house, not justthe HVAC system. What this means is that, rather than simply working on thecustomer’s HVAC system, the company looks at an entire list of factors.

“We’re checking on issues like heat loss and heat gain, health and safetyissues, and fresh air exchange,” said Navarra. “By us looking at the wholehouse, we’re helping our customers big time.”

Navarra said that often, improvements can be made to the home toincrease energy efficiency, such as blown-in insulation in the attic, and domecovers installed on attic stairs. But BC Express doesn’t just stop at making rec-ommendations to customers regarding these factors.

“We have a turn-key system in place that provides homeowners with acomplete job, done 100 percent correctly,” Navarra said. He went on to explainthat BC Express hires subcontractors, secures the necessary permits, com-pletes all paperwork for the client, and audits the final inspection.

Perhaps the most important factor in Navarra’s success, though, is themany rebate programs available. Because of the numerous programs he hasresearched and now offers to his customers, Navarra has been able to main-tain his company’s security and help clients save money.

Navarra said that aside from the Carrier rebate, there are also Energy Star,air sealing, and HVAC upgrade rebates, as well as an income tax credit, auditcredit, and grants available to homeowners. Combined, these rebates totalthousands of dollars and help homeowners install optimal efficiency systems.

Additionally, BC Express offers 12 months, zero percent interest financingon the rebate systems they install, so customers have the opportunity to wait untilthe rebate checks come in to make payments. “People don’t know about this ifwe don’t offer it – and that’s why we offer it to every customer,” Navarra said.

What has this meant for BC Express? “Our company is growing and thriv-ing like you wouldn’t believe. We’ve hired five people recently, and are lookingto hire five more within the coming months. And the phone calls for new jobs

just keep coming in.” Navarra said that his company currently has 60 jobs inthe works, with more rolling in weekly.

“What’s important to me is that I’m doing a great job for the people,”Navarra said. “I’m being green, and I’m doing what everyone should be doingfor their customers – providing them with a higher efficiency, Energy Star sys-tem in their house and lowering their utility bills. It’s just fantastic!”

Joe Navarra would love to hear from you! If you have any questions or comments, youcan either call him at 848-992-7392 or e-mail him at [email protected]. You can also check out his website at www.bcexpressinc.net.

Joe Navarra of BC Express with his Green Machine.

10 • JUNE 2009 BEYOND REPAIR • 3

The 10-year limited parts warranty is just one reason you and your customers will love Payne equipment. Here are a few more:Help them be ready with the Payne® 10-year limited parts warranty.

A lot can happen in 10 years.

FREE! *Go to www.totaline.com and click the “FREE STUFF” link. Then, follow the directions and complete the offer. Offer must be completed and a proof of purchase from a Totaline sales center will be required. See site instructions for complete details. One Totaline deluxe chair cooler per person - certified HVAC/R professionals only. Offer good while supplies last. Offer subject to change or discontinuance without notice.

Get a Totaline® deluxe chair cooler with padded seat.*Buy any Payne air conditioner, furnace or packaged product and any Totaline thermostat all on one invoice.

• Value! Payne equipment is a solid-quality option for you to offer value-conscious customers.

• The Payne 10-year limited parts warranty means peace of mind for you and your customers.

• Payne equipment is a favorite over-the-counter brand. You don't need to be affiliated with any particular equipment brand to offer Payne equipment to your customers.

• Small footprint for easy installation.

• Smooth operation – customers love quiet AC units.

• Payne AC units are easy to find at your Totaline® sales center – your one-stop shop for all things HVAC/R.

FREE!

Although R-410A has been around for the last several years, it is only recentlythat the refrigerant has gained popularity in the HVAC/R world. By the end of2009, the commonly used refrigerant R-22 will start to be phased out andreplaced by R-410A. HVAC/R techs in the know can find Payne R-410A airconditioners at their local Totaline® sales center.

“Products containing R-22 refrigerant will stop being manufactured afterDec. 31, 2009,” said Payne Brand Manager Tom Archer. “And R-22 refrigerantwill only be available in limited quantities. Luckily, Payne units containing R-410Aare readily available at Totaline sales centers, and these units provide a perfectalternative to the R-22 units,” he added.

Archer explained that there are several benefits to using R-410A air con-ditioning products, including efficiency and environmental benefits. “R-410Afeatures greater capacity and higher efficiency – it was specifically designedfor the latest high-efficiency systems.”

Archer also said that the primary environmental benefit to using R-410A asan alternative to R-22 is that it does not contribute to ozone depletion. “R-410A

is not a chlorine based refrigerant so it complies with new energy and envi-ronmental standards regarding leakage and gas emissions,” Archer explained.

Archer added that several Payne air conditioning units comply with the newenvironmental standards. “The PA13NA and PA14NA air conditioners are smooth-running and energy saving,” Archer said. “These models incorporate the industryaccepted R-410A refrigerant.” Archer said that the PA13NR, an R-22 unit, wouldcontinue to be available throughout 2009 as well.

When you purchase a Payne air conditioning unit at your local Totaline®

sales center in 2009, you’ll be eligible to receive FREE STUFF. When youchoose a Payne R-410 AC unit and 10 additional items, you can receive aFREE Totaline auto travel set. But that’s not all: with the purchase of a PayneR-22 AC unit and 10 additional items, you can receive a FREE Totaline autotumbler and flask set, and when you purchase any Payne AC unit and anyTotaline thermostat, you can get a FREE Totaline deluxe chair cooler withpadded seat. For more information on these and other great FREE STUFFoffers, go to www.totaline.com.

Payne® eQUIPMenT offerS ecoloGIcally SoUnd r-410a ac


Totaline® Training Manager Jim Flynn answers your questions about Totaline sales centers and the HVAC/R industry.

Does Jim get hosed this time?

James Flynn

Q: How often should Freon hoses be replaced? We at theRhoads Company have a policy that techs replace Freon hosesonce a year, but do they really need to be replaced that often?– Nelson Wright, Rhoads Company

A: Thanks for your question, Nelson. In speaking with one ofour suppliers, I was given the following information:

“There is no set time to change out charging hoses asfew things effect the longevity. I know contractors thatchange out the hoses annually, while others keepthem forever. Just taking care of your tools can pro-long life. Where one lives can dramatically affect hoselife, especially for those who live in areas with highambient temperatures. This factor can cause rubberproducts to dry out, become brittle and lose flexibility.This can eventually create leaks. Gaskets with the fit-ting connection are exposed to the refrigerants on aconstant basis and will need to be replaced periodi-cally under normal situations. I agree with thecompany’s policy in changing out hose annually – it’sthe safe bet.”

Your question, Nelson, didn’t hose me but you still get FREESTUFF. Would you like some great FREE STUFF for yourself?Send me your question, and if I use it, you’ll get it!

[email protected]

Jim Flynn is the Totaline training manager and has 35 years ofexperience in HVAC/R. Every month, we challenge readers toStump Jim Flynn with a question about Totaline sales centersand the industry. Contact him at [email protected].

When it comes to convenience, HVAC/R techs in the know look no further than their local Totaline®

sales center. They know that Totaline sales centers are their one-stop shop for great Payne prod-ucts, including packaged items. Payne packaged products are not only affordable, but long lasting,energy efficient and reliable as well.

According to Payne Brand Manager Tom Archer, packaged systems differ from traditionalunits in that they sit entirely outside the home and are all-inclusive. “Packaged systems includecomponents typically found inside the home in traditional systems,” Archer explained. “Therefore,packaged units are manufactured to be durable and to withstand the elements.”

Payne offers packaged heat pumps, air conditioners, and gas/electric comfort systems.According to Archer, these systems offer a number of benefits to both the HVAC/R technician andthe homeowner. “Payne packaged systems are designed with built-in mountings for solid, reliableinstallation,” Archer said. “PA3P air conditioners, PH3P heat pumps, and PY3P gas/electric unitscan even be installed on a rooftop.” By being able to offer customers this flexibility, HVAC/R techscan look forward to increased sales and customer satisfaction.

“HVAC/R techs like Payne packaged products because they allow them to offer their cus-tomers a quality system at an affordable price,” Archer said. “All packaged products are built on adurable, rugged base, and all are energy efficient,” he added.

Currently, Payne offers five packaged systems: the PA3P and PA3Z packaged air condition-ing systems; the PH3P and PH3Z packaged heat pump systems; and the PY3P packagedgas/electric system. “You can find our packaged systems at your local Totaline sales center, aswell as many other great Payne products,” Archer said.

When you choose a Payne packaged system, you’ll be eligible to receive FREE STUFF. In2009, when you purchase a Payne packaged product and any Totaline thermostat, you’re eligibleto receive a FREE Totaline deluxe chair cooler with padded seat or a digital photo key chain. Stopby www.totaline.com for more information on these and other great FREE STUFF offers.

Payne® eQUIPMenT offerS a wIde varIeTy of PackaGed ProdUcTS

The next generation of Totaline® thermostats.Variety, reliability, availability AND a competitive price.

Satisfy any customer with one of the 15 NEW thermostat models available at your nearest Totaline sales center.

FREE!FREE! Get a Totaline 16 function multi-tool*Buy any combination of at least 10 Totaline® thermostats and any length of thermostat wire all on one invoice.

*Go to www.totaline.com and click the “FREE STUFF” link. Then, follow the directions and complete the offer.Offer must be completed and a proof of purchase from a Totaline Distributor will be required. See site instructions forcomplete details. One 16 function multi-tool per person - certified HVAC/R professionals only. Offer good while sup-plies last. Offer subject to change or discontinuance without notice.

Two other FREE STUFF items are available with purchase of thermostats! Go to www.totaline.com and click the “FREE STUFF” link to view.


The perfect fit is important.Factory Authorized Parts make you look good.Smart technicians choose F.A.P. products when working with Carrier®,Bryant®, or Payne® equipment because they know that a perfect fit saves time and restores the equipment to its original performance.

Get a Totaline® trunk organizer*Buy 20 different line items** on one invoice including a minimum of 2 F.A.P. products. Total invoice must be at least $475.00.FREE!FREE! *Go to www.totaline.com and click the “FREE STUFF” link. Then, follow the directions and complete the offer. Offer must be completed and a proof of purchase from a Totaline sales center will be required. See site instructions for complete details. One Totaline trunk organizer per person - certified HVAC/R professionals only. Offer good while supplies last. Offer subject to change or discontinuance without notice.

** Equipment purchases (air conditioners, heat pumps, furnaces, packaged products) do not count as line items.

For the home or business owner, Factory Authorized Parts:• preserve the original manufacturer’s warranty,• preserve the original efficiency of the system,• preserve engineered sound requirements (for applicable components such as motors), and

• meet rigorous factory run life design specifications.



The perfect fit is important.


“Our company mission is to recognize that the opportunity we have, relativeto what we do for a living, is to make the world a better place and our countrymore secure,” said Ted Chittem, who has been involved in the HVAC industryfor more than 30 years. “Because Laura and I are involved in HVAC, we havea disproportionate opportunity and a responsibility to make sure that customersare completely informed about the energy efficiency of the equipment they’reabout to buy.”

Ted said that going into a sale, most customers already have a precon-ceived idea of what they want in an HVAC system. “Most people know they don’twant the cheapest system out there, but at the same time they don’t want tospend a tremendous amount of money. So most customers have decided on amiddle-of-the-road system.” In an effort to counter this, Ted has created a matrixto help customers see the benefit of a more advanced, energy efficient system.

“I’ve developed a very simple matrix that compares three different sys-tems. It includes their initial costs, their operating costs, and returns oninvestment, so the customer sees that they’re making an informed choice.”

By doing this, a whole new level of consumer awareness is created.“When we’re answering the questions that aren’t asked, we’re educating theconsumer in a way that they entirely didn’t anticipate, and when we can do soin a quantified way, we can help the consumer feel confident in the decisionthat they’re making.”

Air Perfect, Inc., which employs between 10 and 15 employees and hasa fleet of seven trucks, serves customers in the counties of New Haven, Fair-field and Litchfield, Conn., as well as Westchester County, N.Y. The companyspecializes in the higher-end residential market, and provides both replace-ment systems and custom designed systems for new construction. TheChittems have also focused their business on energy efficient systems thatutilize green technologies as much as possible, specializing in such productsas Carrier® geothermal heat pumps and Carrier HYBRID HEATTM dual fuel sys-tem technology.

What sets Ted apart from his competitors is his knowledge of building sci-ence and engineering. In addition to specializing in HVAC, Ted has also takenseveral classes in building science. “I took classes under Joe Lstiburek, anengineer and principal of Building Science Corp. in Massachusetts,” Ted said.“This knowledge has allowed me to apply an integrated approach to my busi-ness. Energy and comfort are a function of the symbiotic relationship that theshell and its heating and cooling system have. They need to work together,and the customer needs to understand what their choices are vis-à-vis both.”

As such, Ted is able to make recommendations to customers not onlyabout their HVAC systems, but also about other factors that may be affectingtheir home’s energy consumption, such as windows, insulation and solar.

The Chittems also believe another secret to their success is, quite sim-ply, integrity. Ted personally oversees every installation, and has put in placea verification system that ensures all systems are being installed properly. “It’simportant that all systems are installed 100 percent per manufacturer’s instruc-tions,” Ted said. “The system I have in place makes sure customers are gettingthat level of quality.”

Per Ted’s system, installers record all data at start-up to ensure that all equip-ment is properly installed from the beginning. Ted also makes it a point to stay inthe customer’s lives after HVAC projects, often making short phone calls or send-ing e-mails. “By staying in customer’s lives, we’re able to work primarily by referral.Every customer has a circle of friends. By showing them that we care about thebusiness we do with them, they’re more likely to tell their friends about us.”

The Chittems also have first-hand experience in creating an energy effi-cient home – recently, they built their own. The 5000 square foot, near net-zeroenergy home is built from wood, and includes a Carrier natural gas fired vari-

able speed furnace, a seven-zone Carrier InfinityTM control system coupledwith a hybrid air source, and Carrier energy recovery ventilation.

In addition, the home features foam insulation, passive and active solar,and water conservation. The home was also awarded a Home Energy RatingSystem (HERS) score of 22, which means it only consumes 22 percent of theenergy of the average home.

“When you go through this process, you become much better at helpingother people go through it,” said Laura. “Our client base is often building newhouses and having to make decisions with builders. Going through this processpersonally has helped us explain things much more clearly to our clients.”

For the Chittems, educating their customer base – and themselves - isthe catalyst that drives their business every day. “We really have a passion toeducate people,” Laura said. “Ted goes out of his way to explain to home-owners their options for cost, efficiency and comfort. No one sees the HVACsystem in their home – they feel the HVAC system.”

Project Pictures:

Framing a House

Solar Panels

To learn more about Air Perfect, Inc., please visit www.airperfectinc.com.

dealer SPoTlIGHTAir Perfect, Inc.

For Ted and Laura Chittem, owners of Air Perfect, Inc. in Mil-ford, Conn., their business is about much more than supplyingcustomers with their HVAC needs. It is about education andcreating a business that is responsible on many levels.

Top distributors from three companies – Auer Steel, Behler-Young, and Weath-ertech, Inc. – were awarded an all-expense paid trip to the Dale Jarrett RacingAdventure at the Talladega Superspeedway in Talladega, Ala.

Jeff Overton and David Satterthwaite of Carrier RCD, along with TimChamberlain of Auer Steel, Ron Exner of Behler-Young, Inc., and Mike Grigsbyof Weathertech, Inc. attended the April 4th adventure. Behler-Young, Inc., wasa 2008 ProSpecs Platinum Award recipient, and Auer Steel and Weathertech,Inc. were both 2008 ProSpecs Gold Award recipients. The trip was in recogni-tion of these achievements.

According to Satterthwaite, the ProSpecs program is one way CCRPencourages their distributors to provide excellent customer service. “TheProSpecs program is a set of guidelines designed to ensure that each CCRPlocation has the inventory, knowledgeable staff, marketing programs and mer-chandising processes in place to provide the refrigeration contractor with thelevel of customer service they expect and deserve from a refrigeration whole-saler,” said Satterthwaite.

“These distributors were rewarded for the outstanding customer servicethey provide every day,” Overton said. “They really go the extra mile to makesure their customers have everything they need, and this is one way we canshow our appreciation for the work they do.”

At the event, participants got to see first-hand what it would be like to takepart in a NASCAR race at the superspeedway. They drove actual stock carsthat had been used in professional races and were fully outfitted in gear wornby the NASCAR pros.

Overton said that when the day was over, everyone commented that theyhad enjoyed an experience they would never forget. “All the guys were justthrilled to have this experience, and everyone left with a big smile on their face.At the end of the day, it was just a great team-building experience.”

Overton also said that there are many great CCRP products available atCCRP sales centers every day. “Refrigeration technicians can find many of ourproducts at CCRP sales centers. Carlyle, Sporlan, Johnson Controls, Superior,Furnas, and Danfoss are just a few of the great brands you’ll find when youshop your local sales center.”

When you make CCRP sales centers your one-stop refrigeration shop in2009, you’ll be eligible for FREE STUFF, too. When you buy any five Furnasdefinite purpose contactors and any three line items, you can receive a FREEdigital tire pressure gauge. Or, when you purchase any three Superior ballvalves and any three line items, you can receive a FREE auto glove compart-ment organizer. For more information on Carlyle Certified RefrigerationPartners, please visit www.carlyle ccrp.com.

CCRP DISTRIBUTORS TEAR UP THE TRACK AT TALLADEGAThis spring, a group of CCRP distributors enjoyed the experience of a lifetime.

Left to right: Marlon Adcock, Mike Grigsby, Randy Popp, Jeff Overton, Dave Satterthwaite,Tim Chamberlain, Brian Heid, Ron Exner, Bob Holbrook, Jason Byers, Russell Kaercher


“Our company mission is to recognize that the opportunity we have, relativeto what we do for a living, is to make the world a better place and our countrymore secure,” said Ted Chittem, who has been involved in the HVAC industryfor more than 30 years. “Because Laura and I are involved in HVAC, we havea disproportionate opportunity and a responsibility to make sure that customersare completely informed about the energy efficiency of the equipment they’reabout to buy.”

Ted said that going into a sale, most customers already have a precon-ceived idea of what they want in an HVAC system. “Most people know they don’twant the cheapest system out there, but at the same time they don’t want tospend a tremendous amount of money. So most customers have decided on amiddle-of-the-road system.” In an effort to counter this, Ted has created a matrixto help customers see the benefit of a more advanced, energy efficient system.

“I’ve developed a very simple matrix that compares three different sys-tems. It includes their initial costs, their operating costs, and returns oninvestment, so the customer sees that they’re making an informed choice.”

By doing this, a whole new level of consumer awareness is created.“When we’re answering the questions that aren’t asked, we’re educating theconsumer in a way that they entirely didn’t anticipate, and when we can do soin a quantified way, we can help the consumer feel confident in the decisionthat they’re making.”

Air Perfect, Inc., which employs between 10 and 15 employees and hasa fleet of seven trucks, serves customers in the counties of New Haven, Fair-field and Litchfield, Conn., as well as Westchester County, N.Y. The companyspecializes in the higher-end residential market, and provides both replace-ment systems and custom designed systems for new construction. TheChittems have also focused their business on energy efficient systems thatutilize green technologies as much as possible, specializing in such productsas Carrier® geothermal heat pumps and Carrier HYBRID HEATTM dual fuel sys-tem technology.

What sets Ted apart from his competitors is his knowledge of building sci-ence and engineering. In addition to specializing in HVAC, Ted has also takenseveral classes in building science. “I took classes under Joe Lstiburek, anengineer and principal of Building Science Corp. in Massachusetts,” Ted said.“This knowledge has allowed me to apply an integrated approach to my busi-ness. Energy and comfort are a function of the symbiotic relationship that theshell and its heating and cooling system have. They need to work together,and the customer needs to understand what their choices are vis-à-vis both.”

As such, Ted is able to make recommendations to customers not onlyabout their HVAC systems, but also about other factors that may be affectingtheir home’s energy consumption, such as windows, insulation and solar.

The Chittems also believe another secret to their success is, quite sim-ply, integrity. Ted personally oversees every installation, and has put in placea verification system that ensures all systems are being installed properly. “It’simportant that all systems are installed 100 percent per manufacturer’s instruc-tions,” Ted said. “The system I have in place makes sure customers are gettingthat level of quality.”

Per Ted’s system, installers record all data at start-up to ensure that all equip-ment is properly installed from the beginning. Ted also makes it a point to stay inthe customer’s lives after HVAC projects, often making short phone calls or send-ing e-mails. “By staying in customer’s lives, we’re able to work primarily by referral.Every customer has a circle of friends. By showing them that we care about thebusiness we do with them, they’re more likely to tell their friends about us.”

The Chittems also have first-hand experience in creating an energy effi-cient home – recently, they built their own. The 5000 square foot, near net-zeroenergy home is built from wood, and includes a Carrier natural gas fired vari-

able speed furnace, a seven-zone Carrier InfinityTM control system coupledwith a hybrid air source, and Carrier energy recovery ventilation.

In addition, the home features foam insulation, passive and active solar,and water conservation. The home was also awarded a Home Energy RatingSystem (HERS) score of 22, which means it only consumes 22 percent of theenergy of the average home.

“When you go through this process, you become much better at helpingother people go through it,” said Laura. “Our client base is often building newhouses and having to make decisions with builders. Going through this processpersonally has helped us explain things much more clearly to our clients.”

For the Chittems, educating their customer base – and themselves - isthe catalyst that drives their business every day. “We really have a passion toeducate people,” Laura said. “Ted goes out of his way to explain to home-owners their options for cost, efficiency and comfort. No one sees the HVACsystem in their home – they feel the HVAC system.”

Project Pictures:

Framing a House

Solar Panels

To learn more about Air Perfect, Inc., please visit www.airperfectinc.com.

dealer SPoTlIGHTAir Perfect, Inc.

For Ted and Laura Chittem, owners of Air Perfect, Inc. in Mil-ford, Conn., their business is about much more than supplyingcustomers with their HVAC needs. It is about education andcreating a business that is responsible on many levels.

Top distributors from three companies – Auer Steel, Behler-Young, and Weath-ertech, Inc. – were awarded an all-expense paid trip to the Dale Jarrett RacingAdventure at the Talladega Superspeedway in Talladega, Ala.

Jeff Overton and David Satterthwaite of Carrier RCD, along with TimChamberlain of Auer Steel, Ron Exner of Behler-Young, Inc., and Mike Grigsbyof Weathertech, Inc. attended the April 4th adventure. Behler-Young, Inc., wasa 2008 ProSpecs Platinum Award recipient, and Auer Steel and Weathertech,Inc. were both 2008 ProSpecs Gold Award recipients. The trip was in recogni-tion of these achievements.

According to Satterthwaite, the ProSpecs program is one way CCRPencourages their distributors to provide excellent customer service. “TheProSpecs program is a set of guidelines designed to ensure that each CCRPlocation has the inventory, knowledgeable staff, marketing programs and mer-chandising processes in place to provide the refrigeration contractor with thelevel of customer service they expect and deserve from a refrigeration whole-saler,” said Satterthwaite.

“These distributors were rewarded for the outstanding customer servicethey provide every day,” Overton said. “They really go the extra mile to makesure their customers have everything they need, and this is one way we canshow our appreciation for the work they do.”

At the event, participants got to see first-hand what it would be like to takepart in a NASCAR race at the superspeedway. They drove actual stock carsthat had been used in professional races and were fully outfitted in gear wornby the NASCAR pros.

Overton said that when the day was over, everyone commented that theyhad enjoyed an experience they would never forget. “All the guys were justthrilled to have this experience, and everyone left with a big smile on their face.At the end of the day, it was just a great team-building experience.”

Overton also said that there are many great CCRP products available atCCRP sales centers every day. “Refrigeration technicians can find many of ourproducts at CCRP sales centers. Carlyle, Sporlan, Johnson Controls, Superior,Furnas, and Danfoss are just a few of the great brands you’ll find when youshop your local sales center.”

When you make CCRP sales centers your one-stop refrigeration shop in2009, you’ll be eligible for FREE STUFF, too. When you buy any five Furnasdefinite purpose contactors and any three line items, you can receive a FREEdigital tire pressure gauge. Or, when you purchase any three Superior ballvalves and any three line items, you can receive a FREE auto glove compart-ment organizer. For more information on Carlyle Certified RefrigerationPartners, please visit www.carlyle ccrp.com.

CCRP DISTRIBUTORS TEAR UP THE TRACK AT TALLADEGAThis spring, a group of CCRP distributors enjoyed the experience of a lifetime.

Left to right: Marlon Adcock, Mike Grigsby, Randy Popp, Jeff Overton, Dave Satterthwaite,Tim Chamberlain, Brian Heid, Ron Exner, Bob Holbrook, Jason Byers, Russell Kaercher

The next generation of Totaline® thermostats.Variety, reliability, availability AND a competitive price.

Satisfy any customer with one of the 15 NEW thermostat models available at your nearest Totaline sales center.

FREE!FREE! Get a Totaline 16 function multi-tool*Buy any combination of at least 10 Totaline® thermostats and any length of thermostat wire all on one invoice.

*Go to www.totaline.com and click the “FREE STUFF” link. Then, follow the directions and complete the offer.Offer must be completed and a proof of purchase from a Totaline Distributor will be required. See site instructions forcomplete details. One 16 function multi-tool per person - certified HVAC/R professionals only. Offer good while sup-plies last. Offer subject to change or discontinuance without notice.

Two other FREE STUFF items are available with purchase of thermostats! Go to www.totaline.com and click the “FREE STUFF” link to view.


The perfect fit is important.Factory Authorized Parts make you look good.Smart technicians choose F.A.P. products when working with Carrier®,Bryant®, or Payne® equipment because they know that a perfect fit saves time and restores the equipment to its original performance.

Get a Totaline® trunk organizer*Buy 20 different line items** on one invoice including a minimum of 2 F.A.P. products. Total invoice must be at least $475.00.FREE!FREE! *Go to www.totaline.com and click the “FREE STUFF” link. Then, follow the directions and complete the offer. Offer must be completed and a proof of purchase from a Totaline sales center will be required. See site instructions for complete details. One Totaline trunk organizer per person - certified HVAC/R professionals only. Offer good while supplies last. Offer subject to change or discontinuance without notice.

** Equipment purchases (air conditioners, heat pumps, furnaces, packaged products) do not count as line items.

For the home or business owner, Factory Authorized Parts:• preserve the original manufacturer’s warranty,• preserve the original efficiency of the system,• preserve engineered sound requirements (for applicable components such as motors), and

• meet rigorous factory run life design specifications.



The perfect fit is important.


Totaline® Training Manager Jim Flynn answers your questions about Totaline sales centers and the HVAC/R industry.

Does Jim get hosed this time?

James Flynn

Q: How often should Freon hoses be replaced? We at theRhoads Company have a policy that techs replace Freon hosesonce a year, but do they really need to be replaced that often?– Nelson Wright, Rhoads Company

A: Thanks for your question, Nelson. In speaking with one ofour suppliers, I was given the following information:

“There is no set time to change out charging hoses asfew things effect the longevity. I know contractors thatchange out the hoses annually, while others keepthem forever. Just taking care of your tools can pro-long life. Where one lives can dramatically affect hoselife, especially for those who live in areas with highambient temperatures. This factor can cause rubberproducts to dry out, become brittle and lose flexibility.This can eventually create leaks. Gaskets with the fit-ting connection are exposed to the refrigerants on aconstant basis and will need to be replaced periodi-cally under normal situations. I agree with thecompany’s policy in changing out hose annually – it’sthe safe bet.”

Your question, Nelson, didn’t hose me but you still get FREESTUFF. Would you like some great FREE STUFF for yourself?Send me your question, and if I use it, you’ll get it!

[email protected]

Jim Flynn is the Totaline training manager and has 35 years ofexperience in HVAC/R. Every month, we challenge readers toStump Jim Flynn with a question about Totaline sales centersand the industry. Contact him at [email protected].

When it comes to convenience, HVAC/R techs in the know look no further than their local Totaline®

sales center. They know that Totaline sales centers are their one-stop shop for great Payne prod-ucts, including packaged items. Payne packaged products are not only affordable, but long lasting,energy efficient and reliable as well.

According to Payne Brand Manager Tom Archer, packaged systems differ from traditionalunits in that they sit entirely outside the home and are all-inclusive. “Packaged systems includecomponents typically found inside the home in traditional systems,” Archer explained. “Therefore,packaged units are manufactured to be durable and to withstand the elements.”

Payne offers packaged heat pumps, air conditioners, and gas/electric comfort systems.According to Archer, these systems offer a number of benefits to both the HVAC/R technician andthe homeowner. “Payne packaged systems are designed with built-in mountings for solid, reliableinstallation,” Archer said. “PA3P air conditioners, PH3P heat pumps, and PY3P gas/electric unitscan even be installed on a rooftop.” By being able to offer customers this flexibility, HVAC/R techscan look forward to increased sales and customer satisfaction.

“HVAC/R techs like Payne packaged products because they allow them to offer their cus-tomers a quality system at an affordable price,” Archer said. “All packaged products are built on adurable, rugged base, and all are energy efficient,” he added.

Currently, Payne offers five packaged systems: the PA3P and PA3Z packaged air condition-ing systems; the PH3P and PH3Z packaged heat pump systems; and the PY3P packagedgas/electric system. “You can find our packaged systems at your local Totaline sales center, aswell as many other great Payne products,” Archer said.

When you choose a Payne packaged system, you’ll be eligible to receive FREE STUFF. In2009, when you purchase a Payne packaged product and any Totaline thermostat, you’re eligibleto receive a FREE Totaline deluxe chair cooler with padded seat or a digital photo key chain. Stopby www.totaline.com for more information on these and other great FREE STUFF offers.

Payne® eQUIPMenT offerS a wIde varIeTy of PackaGed ProdUcTS


The 10-year limited parts warranty is just one reason you and your customers will love Payne equipment. Here are a few more:Help them be ready with the Payne® 10-year limited parts warranty.

A lot can happen in 10 years.

FREE! *Go to www.totaline.com and click the “FREE STUFF” link. Then, follow the directions and complete the offer. Offer must be completed and a proof of purchase from a Totaline sales center will be required. See site instructions for complete details. One Totaline deluxe chair cooler per person - certified HVAC/R professionals only. Offer good while supplies last. Offer subject to change or discontinuance without notice.

Get a Totaline® deluxe chair cooler with padded seat.*Buy any Payne air conditioner, furnace or packaged product and any Totaline thermostat all on one invoice.

• Value! Payne equipment is a solid-quality option for you to offer value-conscious customers.

• The Payne 10-year limited parts warranty means peace of mind for you and your customers.

• Payne equipment is a favorite over-the-counter brand. You don't need to be affiliated with any particular equipment brand to offer Payne equipment to your customers.

• Small footprint for easy installation.

• Smooth operation – customers love quiet AC units.

• Payne AC units are easy to find at your Totaline® sales center – your one-stop shop for all things HVAC/R.

FREE!

Although R-410A has been around for the last several years, it is only recentlythat the refrigerant has gained popularity in the HVAC/R world. By the end of2009, the commonly used refrigerant R-22 will start to be phased out andreplaced by R-410A. HVAC/R techs in the know can find Payne R-410A airconditioners at their local Totaline® sales center.

“Products containing R-22 refrigerant will stop being manufactured afterDec. 31, 2009,” said Payne Brand Manager Tom Archer. “And R-22 refrigerantwill only be available in limited quantities. Luckily, Payne units containing R-410Aare readily available at Totaline sales centers, and these units provide a perfectalternative to the R-22 units,” he added.

Archer explained that there are several benefits to using R-410A air con-ditioning products, including efficiency and environmental benefits. “R-410Afeatures greater capacity and higher efficiency – it was specifically designedfor the latest high-efficiency systems.”

Archer also said that the primary environmental benefit to using R-410A asan alternative to R-22 is that it does not contribute to ozone depletion. “R-410A

is not a chlorine based refrigerant so it complies with new energy and envi-ronmental standards regarding leakage and gas emissions,” Archer explained.

Archer added that several Payne air conditioning units comply with the newenvironmental standards. “The PA13NA and PA14NA air conditioners are smooth-running and energy saving,” Archer said. “These models incorporate the industryaccepted R-410A refrigerant.” Archer said that the PA13NR, an R-22 unit, wouldcontinue to be available throughout 2009 as well.

When you purchase a Payne air conditioning unit at your local Totaline®

sales center in 2009, you’ll be eligible to receive FREE STUFF. When youchoose a Payne R-410 AC unit and 10 additional items, you can receive aFREE Totaline auto travel set. But that’s not all: with the purchase of a PayneR-22 AC unit and 10 additional items, you can receive a FREE Totaline autotumbler and flask set, and when you purchase any Payne AC unit and anyTotaline thermostat, you can get a FREE Totaline deluxe chair cooler withpadded seat. For more information on these and other great FREE STUFFoffers, go to www.totaline.com.

Payne® eQUIPMenT offerS ecoloGIcally SoUnd r-410a ac

2 • JUNE 2009

Summer is just about here and everywhere you look, things are turning green. The grass,the trees – but what about your wallet? Economic times have been tough, but with thenew season comes new opportunities to save green. And one of the best ways for youand your customers to do this is by going green.

In this edition of Beyond Repair, we’ll share lots of ways you can make money andprotect the environment at the same time. Ted and Laura Chittem of Air Perfect in Mil-ford, Conn. are in our Dealer Spotlight. See how they’re doing great things with Carriergeothermal heat pumps.

And Joe Navarra of BC Express is back with tips on energy conservation and mak-ing money in today’s economy. You’ll also see firsthand how Joe is going green – literally!In addition, we’ll show you some great Payne® products that are environmentally sound,energy-efficient, and cost-effective.

Also in June’s Beyond Repair, read about the racing adventure enjoyed by a luckygroup of CCRP distributors this spring at the Talladega Superspeedway. See how theygot fast and furious on one of America’s most famous NASCAR tracks!

Don’t miss June’s Stump Jim Flynn either, as I tackle a Freon hose question. Will Iget hosed, or will I have an answer? There are also some fun new ads for you to checkout. So pull up a lawn chair, grab a cool drink and enjoy this edition of Beyond Repair,the news and information that drives your business.

Jim FlynnTotaline Training Manager

In THIS ISSUe

Navarra makes it easier to be greenJoe Navarra has been a long-time pro-ponent of energy conservation andgreen technologies. Now, Navarra is tak-ing that message to the streets – literally.Navarra, vice-president and manager ofBC Express, an HVAC company in NewJersey, recently painted his first vehiclegreen, the remaining 18 to follow shortly.The vehicles, which will also bear theEnergy Star, BPI, and Carrier logos, arejust one way Navarra hopes to get hismessage out.

“Be green – that’s what we’re allabout,” said Navarra. But the vehiclefleet isn’t the only thing changing at BCExpress, according to Navarra. Giventhe current economic environment, hehas sought out, and found, a way tomaximize his business and help cus-tomers become more energy efficient inthe process – the Home Performancewith Energy Star Program.

“Carrier® InfinityTM and Carrier Infin-ity Hybrid HeatTM systems are movingnow more than ever because of theEnergy Star rebate,” said Navarra. “Everysales call that comes in is turned into anEnergy Star sale, and as a result, we’reseeing a 100 percent closure ratio.”

Navarra explained that his company, which was certified last year by theBuilding Performance Institute, looks at the customer’s whole house, not justthe HVAC system. What this means is that, rather than simply working on thecustomer’s HVAC system, the company looks at an entire list of factors.

“We’re checking on issues like heat loss and heat gain, health and safetyissues, and fresh air exchange,” said Navarra. “By us looking at the wholehouse, we’re helping our customers big time.”

Navarra said that often, improvements can be made to the home toincrease energy efficiency, such as blown-in insulation in the attic, and domecovers installed on attic stairs. But BC Express doesn’t just stop at making rec-ommendations to customers regarding these factors.

“We have a turn-key system in place that provides homeowners with acomplete job, done 100 percent correctly,” Navarra said. He went on to explainthat BC Express hires subcontractors, secures the necessary permits, com-pletes all paperwork for the client, and audits the final inspection.

Perhaps the most important factor in Navarra’s success, though, is themany rebate programs available. Because of the numerous programs he hasresearched and now offers to his customers, Navarra has been able to main-tain his company’s security and help clients save money.

Navarra said that aside from the Carrier rebate, there are also Energy Star,air sealing, and HVAC upgrade rebates, as well as an income tax credit, auditcredit, and grants available to homeowners. Combined, these rebates totalthousands of dollars and help homeowners install optimal efficiency systems.

Additionally, BC Express offers 12 months, zero percent interest financingon the rebate systems they install, so customers have the opportunity to wait untilthe rebate checks come in to make payments. “People don’t know about this ifwe don’t offer it – and that’s why we offer it to every customer,” Navarra said.

What has this meant for BC Express? “Our company is growing and thriv-ing like you wouldn’t believe. We’ve hired five people recently, and are lookingto hire five more within the coming months. And the phone calls for new jobs

just keep coming in.” Navarra said that his company currently has 60 jobs inthe works, with more rolling in weekly.

“What’s important to me is that I’m doing a great job for the people,”Navarra said. “I’m being green, and I’m doing what everyone should be doingfor their customers – providing them with a higher efficiency, Energy Star sys-tem in their house and lowering their utility bills. It’s just fantastic!”

Joe Navarra would love to hear from you! If you have any questions or comments, youcan either call him at 848-992-7392 or e-mail him at [email protected]. You can also check out his website at www.bcexpressinc.net.

Joe Navarra of BC Express with his Green Machine.

BEYONDREPAIRNews and information that drives your business. JJuunnee 22000099

In this issue:

© Carrier Corporation 2009

Dealer Spotlight: Air Perfect of Milford, Conn.

page 6

Payne® equipment offers economical + ecological AC.

page 10

Joe Navarra: Easier being green.page 11

What are you working on today?TM

®

goGreen. makeGreen.

Look sharp. Always use a new blade.Your equipment is a reflection of you.

For the home or business owner, Factory Authorized Parts:• preserve the original manufacturer’s warranty,• preserve the original efficiency of the system,• preserve engineered sound requirements (for

applicable components such as motors), and • meet rigorous factory run life design specifications.



Okay, so you just perfectly installed a sparkling new motor. Too bad your customers are goingto see the rusty blade and question your work. Appearances are important for business. Sowhen you change a motor, always make sure to change the blade, too. And to further protectyour reputation, always use F.A.P. when repairing a Carrier®, Bryant®, or Payne® unit.

FREE!FREE!Get a Totaline® Lunch Cooler.*Buy 1 F.A.P. motor, plus any capacitor and any fan blade or blower wheel all on one invoice.*Go to www.totaline.com and click the “FREE STUFF” link. Then, follow the directions and complete the offer. Offer must be completed and a proof of purchase from a Totaline sales center will be required. See site instructions for complete details. One Totaline lunch cooler per person - certified HVAC/R professionals only. Offer good while supplies last. Offer subject to change or discontinuance without notice.

Documents

BEYONDREPAIRTotaline Training Manager In THIS ISSUe Navarra makes it easier to begreen Joe Navarra has been a long-time pro - ponent of energy conservation and green technologies