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2008 Athula Ginige – BPES - Australia
Beyond Business Process Reengineering
Professor Athula GinigeProfessor Athula GinigeSchool of Computing and Mathematics
Business Process Evolution Studies Research NodeUniversity of Western Sydney
Australia
2008 Athula Ginige – BPES - Australia
1850 1970
Agricultural SocietyAgricultural Society Industrial SocietyIndustrial Society Information SocietyInformation Society
20001750
Social Transformation
2008 Athula Ginige – BPES - Australia
People – Technology – Tasks and Structures
Technology
Machinery and Information Systems
Tasks
People
Organisations and Organisation Structures
Processes
External Factors
External F
actors
External Factors
2008 Athula Ginige – BPES - Australia
Evolution of Organisational and Management Structures
Adam Smith
Concept of Division of LabourRef. Wealth of Nations - 1766
TaskTask
Henry Ford
Assembly LinesBrought work to worker -1890
Alfred Sloan
Management StructuresApply division of Labour to Management
Large Scale Strategic PlanningMonitoring divisional performance and
Intervening to adjust plans and activities
Moving Forward
2008 Athula Ginige – BPES - Australia
ICT is changing many things
Athula Ginige, UWS
Computing PowerComputing Power
Athula Ginige, UWS
Storage Capacity and BandwidthStorage Capacity and Bandwidth
Electrical andElectromagnetic
Optical
X 10 to 10000
Athula Ginige, UWS
The InternetThe Internet and the World Wide and the World Wide
WebWeb
Athula Ginige, UWS
Plummeting Transaction CostPlummeting Transaction Cost
Business eBusiness
Learning eLearning
Commerce eCommerce
Government eGovernment
eTransformation
2008 Athula Ginige – BPES - Australia
Changing Market Place
Market
Global DynamicICTICT
Fast and Cost effective ways to communicate in real time using Mail, Telephone, fax, email, Web.
Fast response time due to automation, economical small batch sizes and rapid access to information.
Globally competitive pricing and /orCater for a niche market
Adaptive and responsive organisation
Any benefit due to geographical proximity is fast diminishing.Any benefit due to geographical proximity is fast diminishing.
Buyers market, Impatient customers, mass customisation.Buyers market, Impatient customers, mass customisation.
2008 Athula Ginige – BPES - Australia
Make and Sell vs Sense and Respond
Characteristic Make and Sell Sense and Respond
Mindset Business as an efficientway of making andselling to a well definedmarket segment
Business as an adaptivesystem for responding tounanticipated requests inunpredictable environment
Example Rail System Taxi Company
Know-how Embedded in products Embedded in people andprocesses.
Process Mass Production Mass Customisation
OrganisationPriority
Efficiency andpredictability
Flexibility andResponsiveness
Profit focus Profit margins onproducts and economiesof scale
Return on investment andeconomies of scope.
2008 Athula Ginige – BPES - Australia
Changing Business Processes
Task based � To Process based
2008 Athula Ginige – BPES - Australia
Impact of Information Technology
BusinessProcesses
Employees
BusinessOrganisation
ExternalEntities
Technology
Technology
InformationMaterial Finance
Trust RelationshipsSecurityConvenienceLevel of Service
From Atoms to Bits
2008 Athula Ginige – BPES - Australia
eTransformation Road Map
New Processes
New Processes
E-Commerce Site
E-Commerce Site
Interactive Site
Interactive Site
Basic WebsiteBasic
Website
Effective Organisation
Effective Organisation
Effective Team
Effective Team
Effective IndividualEffective Individual
Process Sophistication
External Processes
Internal Processes
External ProcessesExternal Processes
Internal ProcessesInternal Processes
IntegratedOrganisationIntegrated
Organisation
2008 Athula Ginige – BPES - Australia
ImplementingImplementing
ChangeChange
Responding toResponding to
ChangeChange
eTransformation Process
UnderstandingUnderstanding
Global Global ChangeChange
eTransformationStrategy
Business ProcessesWorkflow, Technology, People
Business Process Re-engineering
Enhanced Using IT
UserTraining
Business Analysis
2008 Athula Ginige – BPES - Australia
Process-Oriented Organisation
Integrated Enterprise
Process-oriented Organisation
Collaborative Organisations
Ubiquitous Organisations
Learning and Knowledge based
Organisations
…………
2008 Athula Ginige – BPES - Australia
Challenges and Opportunities
Integrated Enterprise
Process-oriented Organisation
Collaborative Organisations
Ubiquitous Organisations
Learning and Knowledge based
Organisations
How to develop effective Enterprise Architectures (EA)? Process optimisation.
Engineering New Business Processes and Business Process Management.Mass production to mass customisation.
Development of Web 2.0 based Collaborative Technologies, access control models etc.
How to integrate Mobile technologiesRFID technologies and other Sensor Networks in to EA
Research into organisational Knowledge management, Business Analytics, Business Intelligent etc
2008 Athula Ginige – BPES - Australia
Business Process Evolution Studies Research Node
� This is an initiative between School of Managementand School of Computing and Mathematics.
� This has a very strong Applied Research focus.� We work with Organisations in the Western Sydney
Region to assist them to take advantage of new possibilities provided by Information and Communication Technologies to optimise their business outcomes and to become process based organisations.
� We study co-evolution of people, technology and tasks and how these can form in to various structures to counter external factors.
2008 Athula Ginige – BPES - Australia
Working together
� We would very much like to work with your organisation to study how you can evolve in response to external factors and come up with innovative solutions.
2008 Athula Ginige – BPES - Australia
Business Process Management(BPM) Executive Briefing
Breakfast
Organised by:
Business Process Evolution Studies(BPES) Research Node
University of Western Sydney
13 August 2008
