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Beverley Barnes16 Gerrards Close, Irlam, Manchester, M44 6DX
[email protected]://www.linkedin.com/pub/bev-barnes/34/233/951
I am a hardworking, reliable, and enthusiastic individual and I see myself as well organised, systematic and meticulous in my approach to work. Some of my qualities are that I am thoughtful, caring and empathetic by nature and I have the ability to get on with people from all walks of life. I am capable of working on my own and with a team. I am now looking for a new challenge in my working life.
Skills: Good organisational skills Microsoft skills i.e. Word, Excel & PowerPoint Excellent communication skills Excellent Team Worker Initiative to work on my own Excellent written skills Excellent listening skills Able to handle difficult situations with empathy
Work History:
TalkTalk 2008 to present (17/10/15) – Internal Auditor Responsibilities:
Quality Assurance Audits (ISO9001) Arranging own annual audits from a schedule Information Security Audits (ND11643, CAS(T), ISO27001) Arranging own annual audits from
a schedule Arrange external audit schedule for Deloitte for TTT & TTB. Generate written reports to auditees and Directors. Ensure company compliant to ISO9001, CAS(T), ND1643, ISO27001, Metering & Billing
Opal Telecom (Now TalkTalk) 2006 – 2008 – Training OfficerResponsibilities:
Conduct Training Needs Analysis Design Training Course Design Training Material Deliver Training Evaluate Training
Training delivered: Company History & full Induction programme Products & Services Health & Safety Soft Skills Systems
Opal Telecom (Now TalkTalk 2005 – 2006) –Customer Service Team ManagerResponsibilities:
Responsible for a team of ten Allocation of work
Quality check of work carried out Personal development of the team Carry out appraisals Interviewing prospective employees Reporting
Opal Telecom (Now TalkTalk) 2003 – 2005 – Customer Service AdvisorResponsibilities:
Taking inbound calls from customers Resolving queries Raising notes on system Checking billing/invoices
Lunn Poly - 2001 to 2003 – Holiday AdvisorResponsibilities:
Selling holidays face to face and on the telephone Booking holidays on the computer liaising with holiday companies Sending invoices for holiday balances Cash reconciliation Banking
Spoils Kitchen Reject Shop - 1998 to 2001 – Shop floor supervisorResponsibilities:
Ordering and taking delivery of stock working on tills cash reconciliation banking Arranging staff work rota interviewing prospective employees
Education: Northern Ballet School - Manchester 1977 to 1979
Irlam High School - Manchester 1972 to 1977
Qualifications: GCSE Maths G2, English ‘O’ Level, Biology G2, R.E G2, Typing, Shorthand Certificate in Training Practice (CTP - CIPD) ILM Certificate in First Line Management Lead Auditor (IRCA) ILM Hypnotherapy Practitioner
Further Information:
I own a car and have a clean driving license
Hobbies Reading Computers Swimming Rambling Ancestry Hypnotherapy