Betty (Smith) Anderson2184 Federal Way, Chesterfield, MO 63017Home: 314 922 3498 • Cell: 636 368 7285

bettyjanderson20@gmail.com

EXECUTIVE SUMMARYNearly 20 years of results-driven infrastructure technology and telecommunications managementexperience. Specialize in developing, and maintaining motivated teams. Proven leadership,personnel development, and process improvement skills that inspire individual development, teamcontinuity and organization results built from a long-held philosophy. Focus on employees, instilldiscipline to produce excellent work, and control the environment in which the work is produced.

CORE QUALIFICATIONS

Natural Leader Supplier interface Operations management Process certificationStaff development Dedication to product qualityInventory control Value stream mappingChange management Conditioning and quality procedure expertiseMS Office proficient Shipping and receivingTutoring- Mathews-Dickey Boys and Girls Club Production schedulingCommittee Member Defect trackingStudent recruiting Results-orientedExtensive knowledge of training methods Engineering knowledgeEnterprise platforms Multi-taskerKnowledge of Product Lifecycle Management Customer-service focusedPlanning Vendor managementProject tracking Strong communication skillsProduct requirements documentation Exceptional problem solverSelf-directed Manufacturing backgroundBudgeting and resource management Adaptable InterviewingPerformance criteria tracking Microsoft Word expertiseTechnical writing Microsoft Excel proficiencyEnd-to-end product life cycles Extremely organizedNew product delivery Self-motivatedClient account management Public speakingNegotiations expert Product developmentCustomer-oriented Product line expansion

Business operations organization

PROFESSIONAL EXPERIENCE

Lead Process Analyst, 05/2016 to 11/2017 CenturyLink － Town and Country, MO

Responsible for creating, executing, and managing cross-functional policy and process to support fiberand infrastructure equipment deployment for a global 55-datacenter footprint

Spearheaded information-gathering meetings resulting in clear evaluation of organizationalrequirements

Identified teams' roles and responsibilities and existing processes to derive best practice for newpolicy guidelines

Created new processes per each infrastructure deployment type and ensured each impacted teamexecuted the global vision, processes and policies

Transitioned in this role after manager role was eliminated

Manager Infrastructure Provisioning, Planning and Implementation, 01/2014 to 05/2016 CenturyLink － Town and Country, MO

Manage daily IT infrastructure operations to ensure high capacity availability Manage daily personnel responsibilities including managing capacity management workload

assignment, performance and productivity for a team of infrastructure provisioners and equipmentdeployment managers who had responsibility for life-cycle management of adds, removes, andchanges of fiber, equipment, and cabling within CenturyLink data centers.

Developed individual performance plans which to reduce timeframes for implementation. Control deployment workload by statically assigning implementation projects based on

understanding team's skill set and identifying opportunities to stretch employee skills with newimplementation opportunities.

Direct strategic initiatives to achieve defined departmental objectives. Ensure high availability of selected IT systems Provide input, support and hands-on leadership for server, storage, network, and telecom

infrastructure-related tasks. Manage and execute the infrastructure components of IT projects Interface with the facilities team and provide input to data center planning Negotiate all adds /

changes / deletes with the data center facilities team Manage capacity information on assigned equipment and prepare monthly capacity performance

reports Select, motivate and develop a high-performing staff Align service operations and regional capacity plans with market demands Partner with engineering teams on specific platform adoption issues

DirectorCapacity Planning/Implementation and Provisioning, 07/2012 to 01/2014CenturyLink － Town and Country, MO

Savvis acquired by CenturyLink and job titles were revised Direct IT infrastructure project management activities around new construction and special

projects. Manage all internal and co-located data centers Establish standards for a revised Infrastructure Request system. Infrastructure Request System

standardized and controlled intake across all IT groups. Analyze key metrics developed from calculating timeframe to complete standard tasks to measure

productivity. Drove business KPIs through metric management activities Led a cross-functional team of engineers, technicians, and order management teams to gather user

stories, use cases and functional specifications to support development of Hosting, Cloud, andColocation decommission process and policy.

Developed features and fixed process defects. Delivered detailed feature roadmaps that included action items and project targets for client

decommission process. Developed accurate estimates and drafted project resource plans for the decommission process.

Leveraged in-depth understanding of end-to-end customer experience to identify pain points anddepartmental needs.

Maintained in-depth knowledge of distribution platform guidelines and capabilities to guide internaldevelopment to support capacity management deployment

Collaborated with the global team to resolve IT support cases and deployment issues.

Vice President Infrastructure Provisioning/Equipment Deployment, 10/2000 to 07/2012Savvis － Town and Country, MO

Transitioned to support Infrastructure Deployment Primary responsibilities include managing implementation of fiber, network switches, hosting, and

storage equipment Supported internal deployment projects to ensure infrastructure capacities were maintained Work with capacity planning and engineering to maintain capacity levels Assisted with creating an Infrastructure Request System to support intakes from groups requesting

infrastructure augmentations Developed and manage metrics to support individual and organizational key performance Chosen to manage Hosting, Cloud, and Colocation Global Client Disconnects despite not being

responsible for client installation Created Client Delete Process and Policy documentation Supported $35 million cost-savings initiatives during C&W integration Completed physical fiber-layer installation for 5 new data centers in one year Managed daily vendor maintenance notification activity Obtained and managed domestic and international quotes for layer 1 fiber Managed network integrations after acquisitions

Vice President Network Administration, 04/2000 to 10/2000Savvis － St. Louis, MO

Recruited to join company after successfully supporting Savvis as a vendor with Sprint Reconstructed client-facing provisioning and installation teams Managed all aspect of telecommunication cost within the department Reviewed, resolved, and removed individual employee performance issues Successfully managed installation quota despite regional vendor strike Establish processes and practices to streamline installation process

Area Technical Support Manager, 08/1998 to 04/2000Sprint － Bloomington, MN

Promoted from Senior Technical Consultant to Area Technical Support Manager Managed a multi-functional sales-support team that included technical account consulting, sales

implementation, and network service management Provided technical consulting for large national accounts including Mayo Clinic, Jostens, and

Lifetouch Photography Completely redesigned process flow based on feedback from customers Hired outside normal resume pool to ensure a culture of diversity existed Enhanced position descriptions to better support sales and customer

Senior Technical Consultant 08/1996 to 08/1998 Sprint － St. Louis, MO

Managed small team to complete a large installation project (approximately 1000 installs) whilemaintaining consulting responsibilities for other accounts

Established a custom database to serve as electronic communication with largest customer Promoted from associate consultant, to consultant, to senior consultant with 18 months Received multiple service excellence awards

Customer Service Representative (Commercial and Residential), 11/1993 to 08/1996Sprint － Irving, TX

Promoted from residential to commercial customer service Residential Customer Service Assisted residential customers with billing and calling plans Received numerous customer commendations Commercial customer service Supported remote sales teams with commercial client billing issues Successfully reconciled several large commercial customer billing issues Promoted to technical consultant because of successes achieved as service representative

Literacy Enhancement Instructor, 01/1992 to 05/1993Texas Instruments － Richardson, TX

Conducted classes to support literacy development for microchip fabrication employees Primary goal included developing spelling, reading, and comprehension skills for designated staff Prepared employees for new testing standards that directly affected future employment Approximately 85% of students' skills were enhance and tested successfully

EDUCATION

Bachelor of Arts: Double Major Political Science and Broadcast JournalismUniversity of North Texas － Denton, TX, United States

AFFILIATIONS

Washington University Olin School of Business Guest LecturerLeadership lecture for graduating MBA studentsSavvis Summit AwardExceptional volunteer work2012 Samella Zompier Memorial Award Mathews-Dickey Boys & Girls' ClubPresented in 2012 “For Unselfish and Dedicated Service to the Youth of Our Community”outstanding clip (computer literacy instruction program) Matthews-Dickey Boys and Girls Club “Yourhigh standards of performance are an inspiration to your peers. This award expresses ourappreciation for our hard work, remarkable persistence and dedication. Your outstanding volunteerservice in our Computer Literacy Instruction Program will serve as a landmark for future awardrecipients.”Sprint Values Excellence AwardSeven-time winner for customer support excellenceUnited Way Campaign Torch Lighter Spokesperson President –Global Reach Unity Cooperation 501c3