Bethany Ann Snow622 Aldea Point, Unit 202 Colorado Springs, CO 80903Cell: 719-502-7024E-mail: Bethany_snow16@yahoo.com

To obtain a position of Administrative, Office Assistant or in Customer Service with your organization using a positive attitude, great attention to detail and accuracy with a desire to learn and succeed in a fast paced environment to make a difference in the office administrative procedures. I also attend college/ night classes with a focus and major in Marketing. I am a quick learner and eager to learn new skills and computer software.

Skill Highlights:

Over 3 years’ experience in customer service and office support Highly skilled in greeting customers and answering phone calls Proven ability to handle multiple, competing priorities in an effective manner Thorough knowledge of written English; grammar, spelling, vocabulary and

punctuation Skilled in bill payment systems I thrive in a team oriented environment Willing to go above and beyond to get the job done High desire to learn new skills

Technical Expertise:

Standard office equipment which includes but not limited to: Fax machines, photocopiers, scanning equipment, etc.Computer: MS Office, Word, Excel and PowerPoint, database management, and OSX.

Professional Experience:

January 2015 – October 2015 (Reason for leaving: closing of office that I worked in)BC Services, Inc. – Administrative Assistant/ Medical Biller Administrative support for Division Manager and the team Ordered office supplies Kept entire office clean and organized Drove to client offices on a weekly basis Managed the cash flow for the division’s petty cash Face to face bill collection from customers Using spreadsheets on a daily basis to keep track of payments and expenses Use of medical billing systems Billed various insurance companies, including Medicaid Billed various primary, secondary and tertiary insurances for the patients of our

clients Contacted insurance companies on a daily basis for claim statuses Knowledge of EOB’s, UB-04 claim forms, CMS 1500 claim forms

October 2013 – January 2015Staples – Copy and Print Specialist

Connected with customers in an open and informative way that supported the establishment of a trusted advisor relationship between the customer and Staples. Asked questions about the customer’s business and needs beyond the initial transaction and was comfortable leveraging this trusted relationship to offer and provide solutions to support the customer’s copy and print needs. Additionally, works collaboratively with peers to ensure the department and customer’s needs are met

Demonstrated a passion for engaging with customers with the intent to identify and meet the customer’s needs. Consistently seeked out ways to provide service and solutions that would positively impact the customer’s experience and ensure Staples is always the customer’s first choice in all copy and print solutions. Recognized the value of anticipating a customer’s business needs and thinking creatively to offer solutions to meet those needs. Ensured an inviting environment for customers by maintaining a neat, clean and organized center

Adaptability: Thrived in a fast paced complex working environment. I was comfortable balancing competing priorities and flexing between many tasks at a given time. I was able to effectively prioritize and manage tasks and timelines to meet the customer’s needs. Remained calm during tense situation; demonstrates "grace under pressure". I demonstrated a flexible "can do" attitude at all times

Managed Execution: I was passionate about producing top quality products within the time specifications the customer required. I recognized the importance of a professionally finished quality product. I was comfortable with juggling multiple projects and customers at any given time and easily shifted priorities when the need arose. Adhered to any copy and print processes and procedures to ensure the highest degree of efficiency was practiced in the copy and print center

Drive for Results: Had a focus and desire to consistently take measures that resulted in the success of the copy and print center. Recognized the correlation between providing customers solutions to their business needs.

Diversity: Worked cooperatively with people who had different backgrounds, knowledge, styles, talents, perspectives, values, beliefs.

October 2013 – July 2014Farmers Insurance – Customer Service Representative

Responsible for timely and accurate completion of customer inquiries. Obtains loss reports from agents, insureds, and claimants and enters into the

Customer Restoration Network. Makes assignments under the direction of management Achieve and maintain telephone service level goals. Responds to telephone inquiries regarding auto and home quotes from potential

clients and existing clients. Makes initial contact with insureds and claimants to verify claims information

and advise them of the claims process. Handles minor, undisputed claims on instruction from supervisor. Promote benefits of cross selling, value-added service and increased coverages. Ensure that all customer communication/contact is clearly documented. Performs other duties as assigned. 

January 2013 – November 2013Office Depot – Copy and Print Specialist

Provided fanatical customer service and exemplary quality control Operated high-speed, digital reprographics and bindery equipment Documented completed work in CPF job entry and tracking system Trouble-shoot production files and escalate potential quality control or workflow

concerns to Shift Operations Lead Performed simple pre-flight digital file preparations and originals clean up. Completed job communication forms, waste tracking logs and machine

maintenance summaries Performed routine machine maintenance and equipment calibration Answered in-coming general information inquiries from customers Cashier and money handling Customized orders for customers Worked directly with business owners to assist with their required materials Continuous use of a computer

Education:

2010 – 2012: Provost Academy Online High SchoolAttended Provost Academy Online High School and earned my diploma near the top of my class

2012 – 2014: Pikes Peak Community CollegeI attended Pikes Peak Community College to begin my studies for Business Marketing

2015 to Present: University of Colorado, Colorado SpringsI transferred from PPCC to receive my Bachelor’s degree in Marketing and Marketing Research at the School of Business within the University. I’m due to graduate 2018.

References available upon request.