Page | 1© 2018 Autonomic® www.snapav.com Support 866.838.5052

BEST PRACTICES: SETUP

CONTACTING TECH SUPPORT

Phone: (866) 838-5052 (704) 909-5229

Email: TechSupport@SnapAV.com

This document outlines the best practices for setting up a home network with Autonomic products. Following these directions will ensure that the network is stable and the devices consistently perform as intended.

BEST PRACTICES FOR NETWORK SWITCH CONFIGURATION1. IGMP Settings.

» IGMPv2 Snooping must be turned on when multiple eSeries devices are used in the same system, or when used in the same system as a product passing media over IP.

» IGMPv2 Snooping must be enabled with an active IGMP Querier on the VLAN where the Autonomic system is set up.

» See the screen shot below for an example of how to properly enable IGMPv2 Snooping on an Araknis Switch.

NOTE: IGMP Snooping must be enabled under Settings, VLAN Settings, and Querier Settings.

» All Firmware for Network Switches must be up to date.

2. Multi-cast (UDP)

» Communication between Amplifiers and Servers is required to be on 239.195.188.235.

NOTE: Autonomic Servers use IGMPv2.

» The necessary communication port for this UPD traffic is defined as 17089 + System ID. eSeries devices use System ID 1 by default, so Multi-cast (UDP) communication would occur between servers and amplifiers over port 17090. Changing the System ID to 5, for example, would require communication over port 17094.

» Additional TCP Ports required are: 23, 5004, 5006, 17037, 17038, 17056

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Page | 2© 2018 Autonomic® www.snapav.com Support 866.838.5052

BEST PRACTICES FOR SERVER CONFIGURATION

Machine Tab Options

Key points – IP setup and time zone1. OvrC settings.

» Log in to OvrC

» Claim all devices.

» Check each device to ensure the latest firmware is installed.

2. Return to the MMS interface and click the Machine Tab to set the server name and description for easy identification.

» The streamer and amplifier names can also be changed on the System Tab screen.

3. Set the date and time

» Date: Current time and date

» Time Zone: Select the time zone for your device.

» Time Server: Select a preferred NTP server in reasonable geographic proximity.

IMPORTANT: The time zone must be set prior to pressing the NTP sync button for accurate timekeeping. Failure to configure time or time zone properly may result in some features not functioning correctly.4. Wired Networking

» Connection: Initially configure the server network connection to automatically use a network DHCP server to obtain its IP address and network settings.

» Once the IP is established, manually specifying a static IP setting will promote a more stable network connection.

» The following details must be entered if using a static address:

» DHCP Set to “Off”.

» IP Address: The unique address of the server on the local network.

» Subnet mask: The subnet mask for the local network (commonly 255.255.255.0).

» Gateway: The IP address for the router. This is necessary for the MMS to access the Internet.

» DNS 1 & 2: IP addresses providing Domain Name Services.

» DNS 1: Suggested server: OpenDNS [8.8.8.8]

» DNS 2: Suggested server: Google’s DNS [8.8.4.4]

System Tab Options

Key points – System IDs, audio output settings, and AirPlay1. System ID - Servers and amps in the same system must

be on the same system ID.

» If the Autonomic amp is not listed on the system tab, go to the configuration page of the amp and make sure the stack ID matches the server’s system ID.

» Check each amp in the system.

IMPORTANT: There is an exception when Control4 is being used with Autonomic amps. In this case, set the server to one ID and all the amps to another stack ID.

Example:

» Standalone system - MMS-1e = ID 1, M-401e = stack ID 1 and M-120e = stack ID 1

» Control4 system - MMS-1e = ID 1, M-401e = stack ID 2 and M-120e = stack ID 2

Page | 3© 2018 Autonomic® www.snapav.com Support 866.838.5052

2. Streamers

» Set Player A to either eAudioCast or connect a physical audio output to an amp.

IMPORTANT: Player B can ONLY be set to eAudioCast on the MMS-1e (if an eSeries amp or control system is being used).

» Set the audio resolution.

IMPORTANT: Check what audio resolution the amplifier supports. Most Crestron SWAMP amps support 24/44.1, however the server default audio output setting is 24/96. It is recommended to set the rate to 24/44.1.3. AirPlay password and zones

» If using a Mirage amplifier, ensure the system ID is selected in the Amp settings. If using any other amplifier, select NONE in the drop down box.

» Enter a password to protect access to Airplay, otherwise leave the field empty.

» Either a list of zones corresponding to the zones available on the amplifier if using an Autonomic Amplifier or a list of the server outputs if using other than an Autonomic amplifier will be visible in the AirPlay section. These zones or outputs are the potential Airplay sources.

» Check the outputs/zones to be available for AirPlay usage. All sources listed can be selected.

» Click Save Changes.

» Each output/zone will appear as an Airplay target on the iOS device or in iTunes.

See Airplay Best Practices for more information.

Content Tab

Key points – Location and content sync / setup1. Sync tools download

» The MMS Media Sync software allows synchronization of music libraries on another device with the MMS.

» This software is provided for both Windows and Macintosh and must be installed on the device in the home containing the source music.

» Clicking on either link will download the software to your PC to be installed.

» Double click the file to install.

2. Network storage

» Using the local IP address of a NAS is recommended if the UNC path does not work.

IMPORTANT: The path to the NAS is case sensitive.

» NAS stored content will only be available for playback when the NAS device or computer hosting the files is online.

» The MMS cannot read playlists from iTunes or Windows Media Player using this method since those playlists reside inside special databases that are only accessible to the MMS when the files are transferred.

» Playback can be affected by local network performance.

» For these reasons, synchronizing the content to the MMS rather than streaming it may provide a more stable experience.

» If a local library is too large to fit on the MMS internal hard drive, use the MMS Media Sync software to selectively synchronize selected playlists, then use the NAS streaming method to provide access to the rest of the content, or attach an external USB.

3. Location

» Proper location settings are important because some online services are not available in every country, and certain online services use the location of the server for location based content.

» Add the postal code to the “Address Lookup” section and click “Get Coordinates”.

» Click “Set Location” once done.

4. Online services

» All online services not used should be disabled so they do not show up on the mobile app or web player.

Control Systems Tab

1. Add Crestron, KNX, or Lutron info to the system. Setup guides for these control systems are found on the Autonomic product support page.

Firmware Tab

Key points – Log files submission and support codes / sessions1. Current firmware version

» Always check that the latest firmware is installed before proceeding to initial setup.

2. License and Hardware

» Check this section for the product license information and serial number. This information is needed when calling for Technical Support.

3. Logging

» Internal server logs and media databases can be uploaded here. Contact information and a description of the issue must be entered. Log files are sent directly to Tech Support.

4. Get support

» Tech Support may request remote access in order to check the operation of a server during service calls.

» Security codes provided must be entered into this field to grant Technical Support remote access to the MMS.

» Call 866.838.5052 or visit www.SnapAV.com for technical support.

NOTE: To Factory reset the Server, press and hold the reset button for 10 secs while the server powers on.

The following telnet port 23 command can also factory reset the server.

“ResetToFactoryDefaults“

AMPLIFIERS

Key points – Stack IDs, IP/DNS setup, and amp firmware.

Amplifier Tab

1. Device Information

» Set the amplifier stack (system) ID. Not to be confused with Amp ID

2. Wired Ethernet

» Connection: Initially configure the server network connection to automatically use a network DHCP server to obtain its IP address and network settings.

» Once the IP is established, manually specifying a static IP setting will promote a more stable network connection.

» The following details must be entered if using a static address:

» IP Address: The unique address of the server on the local network.

» Subnet mask: The subnet mask for the local network (commonly 255.255.255.0).

» Gateway: The IP address for the router. This is necessary for the amplifier to access the Internet.

» DNS 1 & 2: IP addresses providing Domain Name Services.

» DNS 1: Suggested server: OpenDNS [8.8.8.8]

» DNS 2: Suggested server: Google’s DNS [8.8.4.4]

Zones

Key points – zone setup 1. Setup the system zones, zone groups, and preset

groups.

» All autonomic amps in the system will be listed here.

» If not listed, verify that all are on the same stack ID.

» If multiple amps are connected to each other using physical audio cables (stacked), the amp physically connected to the server must be on the top of the stack.

» The second amp will physically connect to the first amp. You can drag an amp to the top, but using this button highlighted in the picture:

IMPORTANT: If the amp zone numbers are wrong, click configure, and “reset”. This will default the zones back to zone 1 to zone 4, etc. If the reset button does not resolve incorrect zone numbers, move the amps to another stack ID and back again to reset. This can sometimes occur when more than one amp is used in the same system

» Zone groups allow adding multiple zones/rooms into groups. Note that grouped zones will always play the same thing.

Notes

» The MMS-1e may experience elevated temperatures when streaming TIDAL for roughly 6 hours or more in combination with other functions such as when outputting over HDMI output, or when browsing content).

» Napster is not available to Customers using Crestron Pyng at this time.

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