Felicia Fernandez

R00077927

HRDV 2301

The definition of best practice is a method or technique that has consistently shown

results superior to those achieved by other means, and that is used as a benchmark.

(Businessdictionary.com) There are many companies that employ best practices in the

Human Resources area. Two companies that are outstanding in this area are FEDEX and

GOOGLE.

FEDEX started full operations in Memphis, Tennesse in March 1973. “unlike a factory

which churns out goods, Fed EX as a service company has only people-couriers to pick

up and deliver goods and document, customer representatives and sales executives. If we

hire the right people ,train them, equip them and manage them properly, they will provide

service that will satisfay customers and in turn those customers will reward us with

business after business that generates profits.” –Malcolm Sullivan, Managing Director,

FedEX, South Pacific.