Best Practices Overview Earning Loyalty is all about Exceeding Expectations

Best Practices OverviewBest Practices Overview

Earning Loyalty is all Earning Loyalty is all about Exceeding about Exceeding

ExpectationsExpectations

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Celebrating 60 Years of Excellence 1946-2006

Who Is Kelly Services?Who Is Kelly Services?

William Russell Kelly founded the temporary staffing industry in 1946 with one office and two employees.

First year, Kelly had 12 customers

Annual Revenue was $847.63

Today, Kelly is a $5B company with over 700,000 employees

Out of the 12 companies who worked with Kelly the first year, 10 are still customers and 2 are no longer in business

2,500 company owned and operated offices in 33 countries

Kelly places a new employee on assignment every 30 seconds

Kelly places more than 700,000 temporary employees to work every year

More than 50,000 of our temporary employees are hired by the customer each year

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Company StructureCompany Structure

CorporateOfficers

CorporateTravel

CorporateAccounting

CorporateMarketing

CorporateFinance

CorporateHuman

Resources

CorporateSecurity &

Safety

Field Office

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Local PresenceLocal Presence

In Houston Since 1965Major partnerships with several Fortune 500

companies in the Houston Gulf Coast area.Local expertise in:

Accounting Professionals Engineering Professionals Healthcare Professionals Information Technology Professionals Legal Professionals Office Clerical Professionals Science Professionals

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Relationship FocusRelationship Focus

Kelly Services has partnered with ExxonMobil since 1995

ExxonMobil Baytown nominated Kelly Services and Kelly Scientific Resources (KSR) for HBR’s Excellence in Safety Performance Award As an on-site team, we requested our information be combined

since we work for the same company, we just have different safety levels assigned at the customer location

Best PracticesBest Practices

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Welcome ................................................................................. 1

Values, Diversity, EEO, ADA, Dress code, Harassment............................. 2

Safety, Confidentiality, Co-Employment ........................................... 3

Pay Practices, Employment and Income Verification.............................. 4

Drug free workplace and weapons.................................................... 5

Workplace violence, Hazard communication, Ergonomics........................ 6

Safety, Incident and Reporting Procedures ......................................... 7

Perks and Benefits ...................................................................... 8

Additional Benefits...................................................................... 9

Timecards, Overtime, Attendance ................................................... 10

Entering and Exiting ExxonMobil Facilities.......................................... 11

SSiittee SSppeecciiffiicc IInnssttrruuccttiioonnss

Downtown locations .................................................................... 12

Buffalo Speedway and Richmond Locations......................................... 13

Greenspoint, Benmar Northchase and West Greens Rd. Locations .............. 14-15

Dacoma Locations....................................................................... 16

Katy Freeway Locations................................................................ 17

Baytown Site Specific Instructions.................................................... 18

Baytown Locations Map and Directions .............................................. 19

Thank You................................................................................ 20

Employee Acknowledgement Form................................................... BP

Site Specific HandbookSite Specific Handbook

Top Row: Tracye Smith, Sharon Cochran, Connie Schofield, Terri Bugg

Bottom Row: Imelda Autrey, Laura Rosser, Shelly WahlNot pictured: Andrea Romeo

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New Hire OrientationNew Hire Orientation

Studies show employees new to a job site are more likely to be injured than those who have been assigned six months or longer; no matter what level of experience the person has

Kelly manages the employment and our customer manages the workplace

Each time we place a new employee on assignment, they follow a 30-60-90 day orientation process

Employees track customer specific training through Traccess, the customer’s training program

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MyKelly.comMyKelly.com

Kelly Services wins Stevie Award™ for Best Overall Web Site Design at the third annual American Business Awards, a national business award program recognizing exemplary workplace performance

Website designed to help Kelly employees find information easily and efficiently 24/7

Kelly 101• Branch Locater• Company Information• Mission, Vision and Values• And more!

Career Track• Career tools • Personal Development• On-line Training

Perks• Benefits• Employee Discounts• Kudos!

News and information specific to niche of interest

On-line Timekeeping (Web-Time) access

Job Postings

Insta-Polls

Articles related to

• Humor

• Safety

• Work and Life Matters

• Health

• Many More!

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www.mykelly.comwww.mykelly.com

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Kudos!Kudos!

Employee of the Month 25 Points Refer a Customer to Kelly 25 Points Wild Card (injury free quarter, same day assignment, etc.) 10 Points

(awarded at the discretion of Kelly Rep.)

Wild Card (cost savings, facilitate a meeting, etc.) 20 Points (awarded at the discretion of Kelly Rep.)

Complete 6 mos. on a Kelly assignment 5 Points Perfect Attendance (per month) 2 Points Attend Kelly Employee Meeting 2 Points Complete a course on Kelly’s Training 2 Points

Center Sign up for Electronic Pay or Direct 5 Points Deposit

Each point = $1

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NewsletterNewsletter

Created by On-site Team Members

Distributed bi-monthly

Recognize employees on assignment Birthdays New Arrivals Special Accomplishments

Safety related articles

Humorous articles

Self development articles

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Our ThoughtsOur Thoughts

Thank you, ExxonMobil, for nominating Kelly Services and Kelly Scientific Resources for HBR’s Excellence in Safety award

Thank you, Auditors, for the great audit and feedback after the audit

We believe we won this award because of our outstanding relationship with our customer

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Questions?Questions?

Documents

Best Practices Overview Earning Loyalty is all about Exceeding Expectations